PHILADELPHIA MARRIOTT DOWNTOWN $170 ($̶2̶7̶6̶) - Updated 2022 Prices & Hotel Reviews

Checkout and retrieving our car was a complete fiasco. Took about 40 minutes and encountered ridiculous policies and service. Called down to ask for car as we were checking out. Told it would be ten minutes. Seemed busy so we patiently waited 25 minutes. No sign of the car. Finally went out of way to get attention of attendant and was told we needed receipt to have our car returned. Went inside and waited on long line to get receipt. Told front desk we were having issue getting car back. Front desk printed receipt, which had only been charged for one night of parking. (Makes no sense, and we had said we were checking out twice now.) Front desk said we had to pay for 2nd night of parking outside separately. Had to then line up on 2nd line to pay separately for parking. Took over 40 minutes and had to manage my very frustrated 3 year old during this completely unnecessary wait. Totally broken process and no sympathy or assistance from front desk or parking people. Have stayed at many properties with valet parking and have never experienced this kind of ridiculous policy and practice before.…

Date of stay: May 2022Trip type: Traveled

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Response from Barbara Fitzgerald, Other at Philadelphia Marriott Downtown

Responded 2 days ago

Dear Curious614624, Thank you for taking the time to comment regarding your recent experience at our hotel. We appreciate the opportunity to benefit from your feedback. Your comments have been shared with the appropriate department leaders. Your feedback will be used in quest to improve the service we offer. Thank you again for your time and consideration, we look forward to the opportunity to welcome you back to the Philadelphia Marriott Downtown.

SalCat23 wrote a review May 13

Massapequa Park, New York2 contributions

Bachelor Party 2022

Great hotel in an ideal location. What made the trip awesome was Thelma Sanchez and Nydirah Tingle. Both ladies went above and beyond for us and helped make my bro’s bachelor party a huge success! Thank you!!!!! Sal from Long Island

Date of stay: May 2022Trip type: Traveled

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Stephan B wrote a review Apr 2022

San Diego, California97 contributions88 helpful votes

Business Trip for 4 days

Let me start by saying that this hotel is excellent by all standards. The hotel is located in the center of Philadelphia downtown, walking distance from all the historic sites, restaurants, bars and parks. It is also conveniently located next to the SEPTA Jefferson railway station which was awesome since I was traveling to Aston, PA during my stay and it saved me a lot of time and money. The property was fully renovated over the past couple of years and is spoteless. My check-in was very easy and convenient through the BonVoy app and my hotel room was ready to go on time with a very streamlined process. I stayed on the 17th floor with a great view of the city in a very quiet part. The room was large, bathroom spotless and well stocked, there was a fridge, bottles of water and a very comfortable bed. I loved the gym on the first floor; it was really big and had a lot of equipment. There is a FEDEX facility, Starbucks and convenience store on site which was very practical to grab breakfast quickly in the morning. All the staff was extremely polite and professional. I rarely give a five for my reviews but this hotel deserves it. On top of this it was very reasonably priced compared to other properties which I think had less of a strong standard. So I highly recommend it and definitely would stay there again if I had another opportunity to go to Philadelphia.…

Date of stay: April 2022

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Sarah S wrote a review Apr 2022

3 contributions1 helpful vote

Nice hotel- awful elevators

Great location- nice rooms, excellent food and bartenders. The only issue we had was the elevators. We were on the 9th floor and every time we tried to get an elevators down we waited over 10-15 min. I took the stairs twice since i was sick of waiting. Probably won’t stay here again- that was super annoying

Date of stay: April 2022Trip type: Traveled

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MSQ00 wrote a review Apr 2022

19 contributions3 helpful votes

Quick Philly Weekend

We were very happy with the experience. I forget the manager's name when we checked in the afternoon on 4/8/22. He was amazing and made us feel very welcome. He was able to get us two adjoining rooms connected so our kids had their own space, but could go back and forth. That definitely made for a better trip. We liked the hotel. The staff was great in helping us with questions on local restaurants and places to check out. I have not been to Philly in probably 25 years, but the family was happy. We would definitely stay here again. We were happy with the room service food and menu, The place was very clean which is a plus. The store downstairs and I enjoyed the bar one night as well. Perfect location. Thank you!

Date of stay: April 2022

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Room Tip: Perfect hotel location to things most people want to do in Philadelphia. Hotel is large so...

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AMD213 wrote a review Apr 2022

1 contribution

Rudeness

Disappointed in customer service at front desk. Checked in today and used my suite certificates to upgrade to a suite in advance. I received a confirmation that my upgrade went through. When I checked in the desk clerk said I was in a regular room and actually laughed at me when I told her I had a suite. I was able to produce my confirmation and she reluctantly gave me a suite but with a huge attitude. Very disappointed. Especially since I heard her offer the guest in front of me a free suite upgrade. I’m a titanium life member and the whole check in treatment was rude.

Date of stay: April 2022Trip type: Traveled

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Response from Barbara Fitzgerald, Other at Philadelphia Marriott Downtown

Responded Apr 16, 2022

Dear D6817SWannd, Thank you for taking the time to comment about your stay. We were sorry to hear that your experience was not up to what you have come to expect from Marriott. Your feedback regarding our service will be utilized to make future improvements. We appreciate your business and look forward to the opportunity of welcoming you back.

CruiseGirl2 wrote a review Apr 2022

Virginia Beach, Virginia339 contributions100 helpful votes

+1

Amazing service

This southern girl was made to feel right at home in this city of brotherly love from the moment I checked it. The receptionist was warm, caring and friendly. Gave us a large room with an upgrade which really helped ease my nerves of the big city. The hotel is perfectly located. The room and bed are very comfortable. I loved that not only did they have a restaurant and a Starbucks but a little store/cafe for snacks and light fare. The room was super quiet (as requested). Couldn’t ask for a better night stay in a hotel. If you want great service this is the place to stay. Definitely top notch.

Date of stay: April 2022

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Erin F wrote a review Apr 2022

3 contributions2 helpful votes

No services available

The reason we stayed at a full service Marriott as an Elite member was for the full service amenities Marriott typically offers. This hotel however offers no room service, No concierge lounge and no housekeeping. 3 of the 5 elevators are broken so expect to wait extended times for an elevator. The rooms are getting rough. All in all it’s poor for a full service Marriott. I normally stay next door at the Notary but again opted for this property due to the services that come with the full service brand. This property would be comparable to a low end Marriott brand but they charge the full price. I did share my feedback with a front desk manager and no attempt to rectify the situation was offered. You should look elsewhere.

Date of stay: April 2022Trip type: Traveled

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Response from Barbara Fitzgerald, Other at Philadelphia Marriott Downtown

Responded Apr 12, 2022

Dear Erin F, Thank you for taking the time to comment about your stay. We were sorry to hear that your experience was not up to what you have come to expect from Marriott. Your feedback regarding our service and product will be utilized to make future improvements. We appreciate your business and look forward to the opportunity of welcoming you back.

Dan wrote a review Apr 2022

Richmond, Virginia1 contribution

Hotel itself great - staff not so much. And I was double charged!

The hotel itself was good, clean and comfy. My complaint is I was charged twice. When I checked in, I said I wanted to put my incidentals on a separate card from the room. The lady said “okay”. Once I checked into my room I checked my account and noticed I was charged twice. Once for the room, and then another time for the room and the incidentals. However, the card I used for incidentals was also charged, I went back to the lobby and talked to three different people, including a manager. Essentially I was told it was my fault I was charged twice because “I didn’t communicate clearly” which is 100% not the case. I don’t know about other people, but I didn’t plan on having an extra almost $650 taken away from me. I was told “well there is nothing we can really do. So then my wife went and spoke, and was offered an $80 credit - well that is great and all, but I still don’t understand why I was charged twice. Again, the hotel itself was nice - but just a complete lack of accountability in their part. And then when I checked out (note: the lady who checked me out was one of the three I spoke to about the double charge). She didn’t ask me how my stay was, nothing. Stone cold face. I told her I was checking out, gave her my room key and she said nothing. A few second later she said “excuse me for a moment”. Shen then went into the back, for a good five minutes. She try so came back and simply said “you are good, or checked out one of those”. She didn’t stay, I hope you enjoyed your stay, or thank you for staying - nothing. Seriously - I mean I know I complained, but you charged me twice - and never once an admission that you messed up. In this day, we could have stayed anywhere in Philly, but we chose here because we have stayed here before and really enjoyed it. But my wife and I agreed, never again. The rudeness from the front desk staff (with the exception of the third lady I spoke with, she was nice at least). And I am willing to bet I won’t get my $600 back. Sorry for the long rant- but be careful, they might double charge you too.…

Date of stay: April 2022Trip type: Traveled

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Response from Barbara Fitzgerald, Other at Philadelphia Marriott Downtown

Responded Apr 8, 2022

Dear NorthStar43290353743, Thank you for sharing you comments. We were disappointed to hear of your experience. It is not our practice to double charge our guests. I am unable to look into your billing issue without further information. If you would please provide the name on the reservation and the date of your stay, I would be happy to look into the billing for you. Please email me at barbara.fitzgerald@marriott.com at your convenience. Thank you for choosing the Philadelphia Marriott Downtown.

adventix wrote a review Apr 2022

Boston, Massachusetts1310 contributions259 helpful votes

+1

Fun stay, great location

There where a few issues with my assigned room but this was fixed very quick and I got a new room. The service was really good and quick. I loved the location which is smack in downtown next to Reading terminal market and the city hall. The hotel has a restaurant ('13') and a coffee/sandwich shop. you also have a direct access to a Starbucks from the hotel. Room was clean and comfortable. Hotel wifi is not free unless you are a Bonvoy member (joining is free). Make sure you are not charged for it in your bill.

Date of stay: April 2022

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Trip type: Traveled

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PRICE RANGE

$224 - $358 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

philadelphia marriott downtown hotel philadelphia, marriott philadelphia

LOCATION

United StatesPennsylvaniaPhiladelphiaCity Center East

NUMBER OF ROOMS

1408

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Frequently Asked Questions about Philadelphia Marriott Downtown

Which popular attractions are close to Philadelphia Marriott Downtown?

Nearby attractions include Amazing Escape Room (0.3 miles), Reading Terminal Market (0.07 miles), and Pennsylvania Academy of the Fine Arts (0.2 miles).

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What are some of the property amenities at Philadelphia Marriott Downtown?

Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.

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Which room amenities are available at Philadelphia Marriott Downtown?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator.

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What food & drink options are available at Philadelphia Marriott Downtown?

Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.

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Is parking available at Philadelphia Marriott Downtown?

Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.

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What are some restaurants close to Philadelphia Marriott Downtown?

Conveniently located restaurants include Beiler's Bakery, Miller's Twist, and Reading Terminal Market.

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Are there opportunities to exercise at Philadelphia Marriott Downtown?

Yes, guests have access to an indoor pool and a fitness center during their stay.

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Is Philadelphia Marriott Downtown located near the city center?

Yes, it is 0.2 miles away from the center of Philadelphia.

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Are any cleaning services offered at Philadelphia Marriott Downtown?

Yes, dry cleaning and laundry service are offered to guests.

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Does Philadelphia Marriott Downtown offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room.

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Which languages are spoken by the staff at Philadelphia Marriott Downtown?

The staff speaks multiple languages, including English, Spanish, Portuguese, and Korean.

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