I was surprised to read some of the latest reviews because my experience was very different. The front desk staff (Oscar, GM and other gentleman night staff) were very helpful in finding me and my dogs a room that met my needs even though the hotel was fuller due to the island voluntary evacuation. They definately accomadated me even though they could have turned me away but they were very helpful to me at this stressful time during the hurricane voluntary evacuation. The room was very cean and very comfortable. Air conditioning, shower worked great and nice size tv. Bed very comfortable. Breakfast wasnt a 5 star restaurant but they had different options and we need to be safe with covid so that limits options everywhere. Vending Machines on each floor with snacks and drinks. Steps from Cracker Barrel and a lot of other food places and shopping close by. Elavators worked good and there are 2 stairways to use if needed. Its only 3 floors. Three different cardio machines that were new and nice machines. Planet Fitness near by if needed. Pool looked clean but I didnt get in because of storm. Outside lighting was good for walking dogs outside at night. Felt safe. Walked them around the building. There were areas for dogs to use for bathroom with bags and trashcan but people didnt pick up after their dogs. There were a few people playing cards and watching tv in the community sitting area. Good location if visiting. I definately recommend this Best Western and will stay again for evacuation. Thank you. Jenny and dogs Holmes Beach, Fl…
I understand COVID is going on BUT the elevator got stuck with us in it more than three times, the free breakfast included apple cider (?) and terrible waffles with only spoons and knives, no forks (??), bagels were only available if you asked in advance, there were 4 of us but we kept only getting 3 towels, the pool was shut down very early in the day, but hey they had a bunch of cable channels and the shower water was nice.
Traveled with family, but had a different reservation from them. Hotel Manager, Oscar, didn't bother looking up first names in the reservations, so he tried giving my parents my room. Had to correct that. Door to our room was open when we got there, even though housekeeping was already done. Room had a musty odor. Every piece of metal in the room was either rusty or corroded. Just about everything else had dust on it. A/C was partially resting on some plywood so it wouldn't fall down. Toiletries were not changed out before we got there. Water pressure was almost nonexistent. Heard everything that was said in the hallways. Room wasn't worth half of what we paid.
This was our second time staying at this hotel and it was a disaster. The people working the front desk clearly did not want to be there and were not trained. They were not friendly and not helpful. They threw their hands up & basically told me that they could not help me. The room smelled awful and needed a deep cleaning. The shower curtain smelled like mold! Yuck! There were people in the next room partying past midnight. Loud! I will never stay here again and I warn you to run! If I could give zero stars, I would.
The stay was good at first. Then we had issues with the shower rod and rail being loose. They didn't repair while we were out of the hotel so they switched our room. My husband talked to the night guy, Oscar, and was told we would have a free night stay, and because we were planning on extending our stay, he was going to comp us that night we were extending our stay with. So we didn't worry about check out, thought everything was good. Then get a call at 11:30 that we missed check out. Then Oscar said that wasn't what he said. And instead of trying to work it out with us they told us to just leave. We had no complaint until that issue. What a huge inconvenience.