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SureStay Plus Hotel by Best Western St Marys Cumberland

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2710 Osborne Rd, St. Marys, GA 31558-4000
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$78
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Free cancellation until 12/15/21
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$72
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Free cancellation until 12/16/21
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Traveler (44)
Room & Suite (56)
Pool & Beach (5)

About

#1 of 4 hotels in St. Marys
Location
Cleanliness
Service
Value
Hotel has rooms with either one Queen bed, two Queen beds, or one King bed. All rooms have micro/fridge, free WIFI,and 32" flat screen TVs. Two room suites are available with living room with sleeper sofa, full kitchen, washer/dryer, and separate bedroom with two Queens or one King bed. Complimentary deluxe continental breakfast is served daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Outdoor pool
Breakfast buffet
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Non-smoking hotel
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Oven
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
283Reviews9Q+A76Room tips
Traveler rating
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  • 18
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Popular mentions
Georgiagirl1967 wrote a review Oct 23
Athens, Georgia3 contributions
I'm new to trip advisor, so I hope the hotel will see this. We had never stayed at a Surestay, but it was in St. Marys and close to the historic area. I called to make reservations and spoke to a lovely young lady named Jamie. I asked her about 20 different questions, and she took her time to answer all of them. She told me about different things to do in the area, local restaurants, and addressed my concerns about getting a ground floor room since they don't have elevators. She assured me she would make sure we were ground floor which was a huge relief. The day we checked in Jamie was actually there to check us in and remembered me. She told me she made sure I got that ground floor room! The room was nice, and the pool area was beautiful. Breakfast was decent, they had a good selection. We personally liked the waffles best. The gentleman working breakfast was wonderful, I believe his name was Levi. He was so friendly, and helped us make the waffles, he even helped us carry a few items to our table. Housekeeping isn't going into rooms every day but they came to see if we needed anything and brought us new towels and coffee, and were very polite. Checkout was quick and easy, and Jamie was there again. I joked, asking if she ever leaves. All in all, it was a wonderful experience. I hope to come back to the area again soon and will be staying here. It seems they have a great team, and really have some outstanding employees.
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Date of stay: October 2021Trip type: Traveled with family
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Response from Melissa Braun, General Manager at SureStay Plus Hotel by Best Western St Marys Cumberland
Responded 2 days ago
Thank you for your wonderful praises of the staff here Georgiapeach1967 !! We have assembled a great team here and we are all very proud of their accomplishments. We feel that between the staff, the great location, and having fantastic accommodations, we are the number one choice in the St. Marys area for any type trip. We hope you return again soon.
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Peggy S wrote a review Mar 2020
187 contributions68 helpful votes
Hotel's Favorite
We arrived in the poring rain and there are many buildings to this 2 story hotel (with no elevator). I walk with a walker, so i realized I wouldn't be able to use the bathtub-shower. They willing changed our room to an ADA room. The facility is somewhat dated, but clean. The main building has breakfast included. There is a stand-alone screened in pool. Wi-fi worked and was included. The price was very reasonable. If you stay in a 2 room suite, there is a family room/kitchenette with a full-sized refrigerator - you could comfortably have kids that needed room (and the TV was big). no complaints; we would return to the friendly place.
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Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
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Georgia_Peach30650 wrote a review Oct 15
Athens, Georgia121 contributions82 helpful votes
We were planning to travel to Cumberland Island for the day, and this hotel was perfectly located. Right next door is a grocery story, where we were able to pack a picnic, and the ferry (visitor's center) is just a couple of miles drive. Shops and restaurants nearby. Clean hotel, friendly staff. Would stay here again!
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Date of stay: October 2021
Rooms
Cleanliness
Service
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Response from Melissa Braun, General Manager at SureStay Plus Hotel by Best Western St Marys Cumberland
Responded 2 days ago
Thank you Georgia_Peach30650 for staying here and for giving us such a great review! We hope you enjoyed your visit to Cumberland Island and that you are able to return again soon!
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TheSouthernExplorer wrote a review Sep 2021
Spring Lake, North Carolina437 contributions111 helpful votes
I have previously had great experiences with Best Westerns and expected this property to be a clean, safe, reasonably placed stopped over during a family vacation. This was anything but clean or safe. Honestly, I was in fear for my family's safety the entire time we were at this hotel. The gunshots approximately a block away did not help. The rooms all open to the outside which is typically a bad sign. I booked online without knowing this detail. The property is literally falling apart. There was a sign saying the hotel was under new ownership and being renovated and one building did appear to be getting completely overhauled as there were large construction waste dumpsters in the parking lot. The room was DIRTY! There had to be at least 5 different people's hair on the bathroom floor. This is a shady hotel. STAY AWAY!
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Date of stay: August 2021
Value
Cleanliness
Service
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Response from Melissa Braun, Owner at SureStay Plus Hotel by Best Western St Marys Cumberland
Responded 2 weeks ago
Dear TheSouthernExplorer, I'm sorry to hear your stay was not what you were expecting. We are in fact in the process of renovating the rooms and are making great progress. Unfortunately, there has to be a little bit of trash thrown out whenever we renovate anything. I am hopeful you will come back to give us another shot once all the work is completed. Melissa
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KaylP2019 wrote a review Sep 2021
4 contributions2 helpful votes
The room was dirty, including the toilet. The floors were sandy and dust was everywhere. There was not a luggage rack available and the hair dryer did not work until I called to have it fixed. The walls had been patched but not repainted to match the color of the wall. Breakfast did not offer any protein based foods. Everything offered was carbs and sugar. This property is not ready to be occupied and needs a good housekeeping staff.
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Date of stay: September 2021Trip type: Traveled on business
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Response from Melissa Braun, Owner at SureStay Plus Hotel by Best Western St Marys Cumberland
Responded 2 weeks ago
Dear KaylP2019, Thank you for taking the time to give us feedback from your stay. We are very sorry that you had an unsatisfactory experience here. Please be assured we take any criticisms seriously and I have passed your feedback on to the appropriate staff members. We do hope in the future you will return to give us another try. Sincerely, Melissa Braun General Manager SureStay Plus Hotel by Best Western St Marys Cumberland
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PRICE RANGE
$95 - $109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cumberland island hotel st. marys, cumberland island inn and suites
FORMERLY KNOWN AS
Cumberland Island Inn & Suites
LOCATION
United StatesGeorgiaGeorgia CoastSt. Marys
NUMBER OF ROOMS
80
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Frequently Asked Questions about SureStay Plus Hotel by Best Western St Marys Cumberland
Which popular attractions are close to SureStay Plus Hotel by Best Western St Marys Cumberland?
Nearby attractions include St Marys Children's Theatre (0.7 miles).
What are some of the property amenities at SureStay Plus Hotel by Best Western St Marys Cumberland?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SureStay Plus Hotel by Best Western St Marys Cumberland?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Plus Hotel by Best Western St Marys Cumberland?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at SureStay Plus Hotel by Best Western St Marys Cumberland?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel by Best Western St Marys Cumberland?
Conveniently located restaurants include McGarvey's Wee Pub, Ops Pizza Kitchen & Cafe, and Missy's Kitchen.
Are there opportunities to exercise at SureStay Plus Hotel by Best Western St Marys Cumberland?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at SureStay Plus Hotel by Best Western St Marys Cumberland?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at SureStay Plus Hotel by Best Western St Marys Cumberland?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SureStay Plus Hotel by Best Western St Marys Cumberland offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to SureStay Plus Hotel by Best Western St Marys Cumberland?
Many travelers enjoy visiting Plum Orchard Mansion (2.8 miles), McIntosh Sugarworks - Tabby Ruins (3.5 miles), and Washington Pump and Oak (2.9 miles).