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Holiday Inn El Paso Airport

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Holiday Inn El Paso Airport
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585 Reviews from our TripAdvisor Community

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Showing 570: English reviews
Pinetop-Lakeside, Arizona
Reviewed 4 weeks ago

This hotel is located on a major freeway and the road noise is only exceeded by the A/C unit when it kicks in. Even though this chain has breakfast in most hotels none here if you book third party. Pool was nice and had handicapped lift. Staff was friendly.

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Helpful?
Thank Boborunner
Management response:

Dear Boborunner, Thank You for your feedback. A good night sleep is extremely important and I apologize for the noise issues during your stay. For your next visit, please take advantage of our breakfast package which is offered on our hotel website including third party websites and includes fresh cooked breakfast buffet. We hope to host you in future. Thank...

Spokane, Washington
Reviewed October 24, 2016 via mobile

Well one thing that can be said is that the hotel staff is extremely, and I do mean extremely friendly and helpful. But my complements pretty much in there. We checked into a room that smelled like gasoline. Not gas fumes, straight up gasoline. They moved us immediately. Our next room was adequate, and the bed was comfortable. But the...

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Helpful?
Thank Amy S
Management response:

Dear Amy S, I sincerely apologize for our shortcomings. Your feedback will be shared with our team members for improvements. We hope you will give us another chance to show true holiday inn service spirit. Thank you for staying with us! Anand.

Fort Belvoir, Virginia
Reviewed October 23, 2016 via mobile

My room was very clean and modern styled. Loved the big tv. More pillow variety would be nice. My only real complaint was the bathroom. Due to the narrow tub, while taking a shower I felt like I was standing in a culvert. I couldn't stand with my feet flat. Kind of weird they would pick a narrow tub like...

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Helpful?
Thank stevepilamb
Management response:

Dear Stevepilamb, Thank you for staying at our beautiful Holiday inn Elpaso Airport Hotel. Glad to hear that you liked our renovations, Your feedback will be shared with our team members. Thank you for staying with us and our team look forward to your next visit. Anand

Chelmsford, United Kingdom
Reviewed October 6, 2016

On booking I knew exactly where the road was as it was chosen as a stop on I10. Pleasantly surprised by the quietness of the rooms. All staff encountered were pleasant and efficient especially those encountered in the bar/restaurant/breakfast room area. Bedrooms were as expected - large bed, clean and a good shower. The is no longer a "Burger Theory"...

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Helpful?
1Thank nsander219
Management response:

Dear nsander219, Thank you for staying at our beautiful Holiday inn full service Hotel. Pleasant stay is our promise to all our valued guest. Our team looks forward to your next stay with us! Anand

Naples, Italy
Reviewed October 1, 2016 via mobile

I had a long drive in from Houston and hit traffic and was a little grumpy on arrival. The front desk lady was so sweet and made check in really easy. The room was huge and I loved the bed. The bathroom was super clean as was the suite. It was such a wonderful experience after my horrible drive. Went...

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Helpful?
Thank Oharatara333
Management response:

Dear Charatara333, Thank you for your feedback. Our Staff is our strength and we are proud to have them. Great to hear that you loved our accommodation and full service restaurant. Thank you staying with us. Our team look forward to your next stay with us! Anand

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed September 27, 2016 via mobile

Arrived at hotel and was greated by Mary and Julie .They were very friendly , answered all of questions and even recommended a great place for dinner. Shuttle service took us to dinner and picked us up. Julie was a great driver I was not nervous at all with the drive. Every employee that you passed greated you with a...

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Helpful?
Thank A TripAdvisor Member
Management response:

Dear Valued Guest, Thank you for your comments. Kudos!! to Mary & Julie, It is always endearing to hear guest brag about our team members. They are an asset and we are proud to have them. Pleased to hear that we consistently deliver expectations that you have come to expect from us. I apologize about the paper towels, your feedback...

Oxnard, California, United States
Reviewed September 20, 2016 via mobile

We like being near the shopping areas and resturaunts. I was surprised to see they had a full resturaunt and bar. Very friendly people and the pool is a must for us. We had reserved with our member points so the only negative I can think of is that they didn't give me a heads up that they would be...

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Helpful?
Thank Daniela R
Management response:

Dear Daniela R, I apologize that due to hotel being sold out, we were not able to extend your stay for additional nights however pleased to hear that you enjoyed our full service restaurant & bar. Friendly service is our promise and your feedback proves that we consistently deliver our promise to all our valued guest. I request for your...

derwood, md
Reviewed September 17, 2016

I question the positive reviews on tripadvisor for this hotel. No one mentions the number 1 thing wrong with this hotel, being the fact that it is alongside a major interstate road (interstate 10)! There is constant noise from the highway. I would estimate at least 70% of the hotels rooms have some view of the interstate. Beyond that reason...

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Helpful?
Thank trishDerwood
IHGService, Guest Relations Manager at Holiday Inn El Paso Airport, responded to this review

Dear trishDerwood, Thank you for your feedback regarding your stay at Holiday Inn El Paso Airport, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high rating in room cleanliness. However, we’re sorry we fell below your expectation regarding sound proofing and the highway noise. We will look into...

Phoenix, United States
Reviewed August 30, 2016

I stayed at this hotel last night and was very impressed with it, the room are modern, very clean and nicely furnished they are modern and had nice touches such as USB port in the outlets and a new Big screen TV. They have new iron and ironing board, but I was most impressed with the exercise room, it has...

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Helpful?
Thank Tony A
Reviewed August 1, 2016

I only stayed in town a few days but I fell in love with this hotel and staff! It's hard to find hotels with nothing bad to say about them these days but the hotel and staff went out of there way to make me happy and it was perfect in every way! Rick,Juleen,Julia, Mary,Sergio,ETC!!! TRUST ME, This is the...

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Helpful?
Thank kandy f
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Designed for both comfort and convenience, the Holiday Inn El Paso offers modern amenities and deluxe accommodations with our spacious, smoke-free guestrooms and suites, tasteful decor, modern furnishings. Our guestrooms and suites are equipped with free high-speed wireless Internet access, premium communications capability, lighted work desks, a refrigerator, microwave, cable TV, and comfortable bedding with a choice of soft or firm pillow. Our suites offer all of the comforts of our standard rooms, with the added luxury of comfortable sleeper sofas and separate areas for working and relaxing. ... more   less 

Additional Information about Holiday Inn El Paso Airport

Address: 6351 Gateway Blvd W, El Paso, TX 79925-3514 (Formerly Wingate by Wyndham El Paso)
Location: United States > Texas > El Paso
Price Range: $108 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn El Paso Airport 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Wingate By Wyndham El Paso Hotel El Paso
Wingate El Paso
Wingate Hotel El Paso
Hotel Style:
#2 Romantic Hotel in El Paso
#3 Business Hotel in El Paso
#5 Family Hotel in El Paso
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn El Paso Airport staff and other travelers.
1 question
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Questions? Get answers from Holiday Inn El Paso Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“GO high and away from freeway side”
 of 5 bubbles Boborunner, 4 weeks ago | Read review
“If you must stay here, get one in the back of the building not facing the interstate!”
 of 5 bubbles trishDerwood, Sep 17, 2016 | Read review
“Very close to the Airport!!”
 of 5 bubbles 366kandyf, Aug 1, 2016 | Read review
“Good location; friendly staff.”
 of 5 bubbles 671rebeccae, Jul 17, 2016 | Read review
“Search on Google”
 of 5 bubbles jacquelinegQ5566DT, Jul 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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