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Holiday Inn Express Hotel & Suites I-10 East

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Holiday Inn Express Hotel & Suites  I-10 East
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78 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Level Contributor
101 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Very well kept and the staff was very friendly. The AC in the room was a little noisy and there was some traffic noise from the interstate, but we still slept well. Breakfast was a little hectic because a girl's softball team hit the breakfast bar at once. The lady doing breakfast did a good job keeping up with the... More 

Helpful?
Thank John G
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We were headed toward Austin the following day so this far-eastside location provides an easy start. Our two Queens room was very spacious and the beds were very comfortable. The lighting from the CFL bulbs was very bright which made reading easy. This is a no pets hotel, which we prefer, there aren't many left. This is off exit 32... More 

Helpful?
Thank Alex D
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Alex D. Thank you for taking the time to really give a detailed review about your stay with us. We appreciate you pointing our specifics about the standard and suite rooms. Also, thank you for mentioning our great location and the ease of accessing I-10 from our hotel as well. Hope to see you soon. Take care and be safe.... More 

1 review
3 of 5 stars Reviewed July 17, 2016

We booked two rooms, and although the hotel was unable to get two rooms adjacent, they were very close. The rooms were nice and the reception staff was friendly and helpful. Unfortunately later that evening, crusty pink cake frosting was found on the bed cover and sheets of one of the beds. Apparently the cleaning staff did not change the... More 

Helpful?
Thank Christopher B
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Christopher B, We appreciate your kind words and also apologize about the cake residue on the bed. This is very unusual of our housekeeping staff and we apologize about the incident. Every room should be perfect and brand new for every guest. The points that you were promised were not deposited and I would like to see if you could... More 

Tempe, Arizona
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 10, 2016 via mobile

Room clean, bed nice. Breakfast was a disappointment. We usually stay at holiday inn expresses so I know what to generally expect regarding the food (powdered eggs, etc); however, this one couldn't even attempt to make them presentable. See picture. They look like a cross between bad flan and sad warm pineapples. Ugh. All other hot items were slow to... More 

Helpful?
Thank sapphire11507
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

sapphire11507, We apologize about the breakfast not meeting your standards and also about the jacuzzi being down temporarily. Our jacuzzi motor had to be replaced and for that we apologize as it should have been running at all times. Thank you for letting us know how you felt so that we may work on these issues. Take care and be... More 

San Diego, California
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 26, 2016

Stayed over on my way to San Antonio. Plenty of places to eat right across the street and a Starbucks to grab a morning latte before hitting the road again. Also a gas station on the same side which made it easy.

Helpful?
Thank Leesa B
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Leesa B, Thank you for taking the time to leave some feedback about your stay and we're glad that you enjoyed our location as well. We do have plenty of places next to us which can make any trip much easier. Take care and be safe. Sergio Guadian General Manager More 

Tucson, Arizona
Level Contributor
156 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 23, 2016

We stayed here one night. The hotel is very clean. It has an indoor pool and hot tub. We did not use it but looked nice. The front desk help was friendly and very helpful. The shower was good and there was a bathtub if you use it. There was a Keurig coffee maker in the room. They had a... More 

Helpful?
Thank Smokedogaz
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Smokedogaz, we appreciate the awesome review you gave us. An in depth review about every aspect of our property along with 4 star rating really means a lot to us! We do love those pillows also. IHG did a great move by bringing those new pillows out. Sorry about the bed and please know that we are due for some... More 

Louisiana
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2016

We stayed here on our way to Santa Monica. The room was clean, spacious, and comfortable. The staff were courteous and very helpful. Breakfast was included. Location was great - had multiple options for dinner and shopping. Would definitely recommend to others.

Helpful?
Thank Amanda L
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Amanda L. Wow! Awesome review. Thank you on behalf of the staff for your great review. We appreciate you mentioning the many aspects of your stay we really appreciate that. We hope to see you again in the future. Take care and be safe. Sergio Guadian General Manager More 

Pensacola Beach, Florida
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 11, 2016 via mobile

I checked in and was given a room at the end, close to a busy interstate. I asked for a room on the other side, away from the road. She gave me a room 2 doors down from the original. Super. The Internet is so slow you can't conduct business. Not impressed at all.

Helpful?
1 Thank Mark W
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Mark W, Than you for taking the time to leave us some feedback about your stay. I see your stay wasn't up to par as far as the room selection and WIFI. We do apologize about not having a better room for you and please know that we tried our best to accommodate your request during a high occupancy night.... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 23, 2016 via mobile

The room was clean, staff was friendly. But I am not enthused about staying here again. No mini fridge in the rooms. Vending machines were practically empty the entire stay. The wifi signal was horrible. Never could get a reliable connection. Bed was uncomfortable. Highly disappointed as I stay with HI express frequently and the chain is usually consistently better... More 

Helpful?
Thank Chris G
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Chris G, Thank you for taking the time to leave us feedback as we are always looking to improve. We will be more on top of the issues you mentioned such as the vending and WiFI. Please know that we are currently updating the WIFI signal and hope to have this up and running very soon. Take care and be... More 

Conroe, Texas
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 16, 2016

Our unplanned stay was influenced by I-10 eastbound being closed due to snow and ice. We stayed 2 nights. The room was clean, roomy, the king bed and many pillows comfortable, but our WiFi signal on the 3rd floor was lousy. I had go with my cell provider. The breakfast was better prepared than most usual motel fare. The eggs... More 

Helpful?
Thank LessSt
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

LessSt, We appreciate you taking the time to leave such a thorough review. We are proud of our staff for making you feel at ease especially during the snowy weather. Our breakfast attendant Olga will be very pleased to know that her work was appreciated by you and your family. We are thankful for your loyalty to IHG. We hope... More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Whether you are traveling to El Paso for business or taking a much-deserved vacation, you demand more than just the amenities of home. You deserve tranquil and comfortable rooms, a professional, yet luxurious atmosphere, unsurpassed service, and elegant accommodations. No matter what brings you to the Holiday Inn Express Hotel & Suites El Paso I-10 East, your room is your personal retreat. Luxuriously decorated guest rooms and suites with a 42 plasma TV, pillow top beds and granite vanity will have you relaxed in no time. At the Holiday Inn Express Hotel & Suites El Paso I-10 East your lodging, service and convenience needs are met, and exceeded, without exception. Traveling on business? The Holiday Inn Express Hotel & Suites El Paso I-10 East is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room and plenty of electrical outlets. A business center dedicated to our business travelers is also available.Traveling for pleasure? Enjoy Border Shopping at its finest - We are just minutes away from the Zaragoza Port of Entry into Juarez, Mexico as well as easy freeway access to El Paso s newest shopping district, The Outlet Shoppes.The best of El Paso is awaiting you at the Holiday Inn Express Hotel & Suites El Paso I-10 East! Welcome home. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites I-10 East

Address: 11825 Gateway Blvd W, El Paso, TX 79936-7409
Location: United States > Texas > El Paso
Price Range: $93 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites I-10 East 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites i-10 East
Holiday Inn El Paso
El Paso Holiday Inn
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