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Hilton Garden Inn El Paso/University

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558 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn El Paso/University
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Showing 543: English reviews
HIGHLANDS RANCH
Reviewed June 1, 2016

Great place to stay when in El Paso. I originally was planning on staying at the Doubletree in El Paso but then saw so many reviews re issues with hot water that I changed my reservation to Hilton Garden Inn. Great Experience!

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Helpful?
Thank LINDA W
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Linda - We are so glad to hear you enjoyed your stay with us. We hope we have made a repeat guest out of you. Hope to see you again soon. Best Regards Michelle Kaip General Manager

Blanco, United States
Reviewed May 31, 2016

My flight was delayed by 6 hours (weather). Arrived at 2:00 AM was warmly greeted by front desk staff. They were helpful and got me checked in quickly. Wanted to know if there was anything I needed - a number of times they asked. Made me feel relaxed and glad to have arrived at the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John R
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear John - Thank you for your nice review. It is always great to hear that we have made a positive impact on our guests. Please come back and see us again soon. Sincerely Michelle Kaip General Manager

Spicewood, Texas
Reviewed May 28, 2016 via mobile

We stayed May 27 as we were on our way further West. I made the reservation on the Hilton application and selected our room the day prior. Check in and out took no time and was very easy. Our room was very clean and spacious. King bed work desk and a nice lounge chair. Breakfast was great, almost too much....

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Helpful?
Thank Jerry G
El Paso, United States
Reviewed May 26, 2016

Booked the closest hotel to the Don Haskins Center. Was not disappointed (less than 10 minute walk) .Very nice hotel, welcoming lobby with free mint water or coffee. Friendly clerks, and clean rooms. Good selection of TV channels with several HBOs. The only negatives would be the internet (slow, unless you pay 5 bucks a day), and no free continental...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rocky L
Townsend, Georgia
Reviewed May 21, 2016

The hotel is in a good area but there is road work that makes it a bit hard to get into. We had a king room that seemed a bit small compared to most. While we enjoyed our stay, we just felt that this is not the same as other HGI we have stayed at. The carpet going to the...

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Helpful?
Thank Kathy M
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Kathy - Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry we did not exceed your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We are currently working on several projects in our...

Hillsboro, Oregon
Reviewed May 20, 2016 via mobile

The staff at this hotel was very hospitable and professional. Our room was quiet and reasonably comfortable. Only issue was, the room had a definite musty/mildew odor, and it appeared to have a lot of dust collected in places. (Being allergic to both dust and mildew, this was very noticeable for me personally). Breakfast in the restaurant was a little...

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1Thank Jason J
United States
Reviewed May 19, 2016

I stayed at the hotel with my daughter, the night before I was to have surgery. I was feeling somewhat stressed and really appreciated the warmth and helpfulness of every staff member. The chef even prepared a tasty broth for my liquid diet.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Marilyn T
Lovington, New Mexico
Reviewed May 18, 2016

The staff was unfriendly and unprofessional in all areas. The overall quality of the hotel was not par with the price paid. The Hilton Brand should be ashamed to have this hotel represent its name. Would not recommend this hotel and probably no future stays with the Hilton Brand

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank montanaf2
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear montanaf2 We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

Waxahachie, United States
Reviewed May 18, 2016

We were there for a graduation at UTEP. The hotel was very helpful in letting us check-in early. Everything was very clean and cool. The breakfast bar was very good. The service overall was outstanding.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John E
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear John - We are very glad to hear you enjoyed your time at our hotel. Please come back and see us again. Best Regards Michelle Kaip General Manager

Reviewed May 18, 2016

This was our third stay at the HGI El Paso, adjacent to the UTEP campus. Why do we stay here? Good location right off I10, the usual comfortable Hilton room and a dining room. Once we settle in, we don't have to leave until we check out the next morning. On a cross country drive, trying to get to our...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank johngI8948RI
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear John - Thank you for taking time to review our hotel. We are very happy to see that we continue to make your stays with us comfortable. Please come back and see us again soon. Sincerely Michelle Kaip General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 

Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX 79902
Location: United States > Texas > El Paso
Price Range: $97 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn
Hotel Style:
#4 Family Hotel in El Paso
#4 Business Hotel in El Paso
#5 Romantic Hotel in El Paso
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn El Paso/University staff and other travelers.
3 questions
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Questions? Get answers from Hilton Garden Inn El Paso/University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the lift area and take a high floor to lessen the A/con noise”
 of 5 bubbles WinstonPortsmouth, Dec 6, 2016 | Read review
“stay away from elevators”
 of 5 bubbles ChooChoo34, Nov 17, 2016 | Read review
“Avoid 10 - 19 rooms which are near the elevator and loud ice machine.”
 of 5 bubbles sascanlan, Aug 24, 2016 | Read review
“Bring photo ID with an address - passport wasn't enough in El Paso.”
 of 5 bubbles Dee6280, Aug 21, 2016 | Read review
“Third floor.”
 of 5 bubbles 598marisap, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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