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Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso\/University
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546 Reviews from our TripAdvisor Community

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Showing 531: English reviews
Fort Smith, Arkansas
Level Contributor
4 reviews
4 hotel reviews
Reviewed 4 days ago NEW

Made the trip do you want your college football game and visit with my grandson along with the rest of my family. Would definitely stay at this hotel again it was located very conveniently right next to the campus

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Linda T
Jackson, United States
1 review
Reviewed 1 week ago NEW

This Hotel was Great in all aspects, Spent Thanksgiving day there and the wonderful staff gave up part of their Thanksgiving day to cook and serve our Thanksgiving Meal and make our day away from Family easier! Thanks!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 308lutherh
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear 308lutherh - Thank you for your nice review. It is always nice to see we have made someone's holiday a little special. Please come back and see us again. Best Wishes Michelle Kaip General Manager More 

Austin, Texas
1 review
Reviewed 1 week ago

Great hotel and staff we will stay here again!! The queen suite was very spacious and perfect for three teens and the king room was spacious as well. Very comfortable beds and pillows the rooms were clean and very nice.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jacquelineja
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Jacquelineja - We want to express our thanks for your very nice review. We hope we will see you again in the future. Best Regards Michelle Kaip General Manager More 

Texas City, Tx
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Drove to El Paso from Texas City, TX on 11/18/16 with my wife and adult daughter. Stayed @ this inn from the 18th to the 22nd. I always try to to stay at this inn whenever I'm in El Paso. The staff is polite, helpful & friendly. The rooms are modern and clean. I had rated it excellent in past... More 

Helpful?
Thank Gordon G
El Paso, Texas
1 review
Reviewed 1 week ago

Concierge is fabulous. Shuttle is great from and to the airport. Host in the breakfast area not friendly and will charge you even if your room came with breakfast. Nice view of the city from your room. Great parking for your car.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 485dgirls
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Thank you for taking time to provide your feedback. We review these to help make improvements to the hotel and staff. We hope you will consider staying with us again in the future. Sincerely Michelle Kaip General Manager More 

El Paso, Texas
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 weeks ago

This review has to be put in context. Compared with other hotels in El Paso, the Hilton Garden Inn is a 5/5. Compared with every hotel I've ever stayed at in my life it's likely a 2/5 or 3/5. The hotel is in a great location next to UTEP campus and several major hospitals. The hotel itself is very nice... More 

Helpful?
Thank ChooChoo34
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear ChooChoo34 - We appreciate you taking time to review our hotel. We hope we have a chance to have you as a guest again in the future. Best Wishes and Safe Travels Michelle Kaip General Manager More 

Baytown, Texas
Level Contributor
6 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

Friendly staff, well kept property, outstanding food, well stocked bar and posted specials. Rooms were clean, comfortable and efficient housekeeping staff. Parking looks to be a problem, but we always had a spot and easy to find alternative entrances.

Helpful?
Thank Sherry M
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Sherry - Thank you for taking the time to review our hotel. We are very glad you enjoyed your time with us. Come back again soon. Best Regards Michelle Kaip General Manager More 

Houston, Texas
1 review
Reviewed 3 weeks ago

Hotel is located right next to UTEP and only about 2 miles from downtown great location Also near a number of diverse college style eateries Only downside is heavy traffic Recommend Anson 11 downtown for food and bar scene

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank D4508GMneilb
Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
Reviewed 3 weeks ago

I always stay at this hotel when I travel to El Paso. The lobby is open and lively, clean and the people at the front desk are really nice. My bed is always comfortable and the room is big enough for my husband and I to move around. The location is close to medical facilities, restaurants, and the campus of... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Runt38
1 review
Reviewed 4 weeks ago

I've stayed here three times and each time it was very good. The location is especially good for attending events at UTEP or downtown. The staff was very accommodating and the food is good. The pool and pool area are well maintained and security is good.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lance W
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Lance W - It is always nice to hear from a repeat guest. We are glad to have made your stays comfortable and convenient. Please come back and see us again soon. Sincerely Michelle Kaip General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 

Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX 79902
Location: United States > Texas > El Paso
Price Range: $97 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn
Hotel Style:
#4 Business Hotel in El Paso
#4 Family Hotel in El Paso
#5 Romantic Hotel in El Paso
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn El Paso/University staff and other travelers.
3 questions
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See all questions (3)

Questions? Get answers from Hilton Garden Inn El Paso/University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay away from elevators”
 of 5 bubbles ChooChoo34, 2 weeks ago | Read review
“Avoid 10 - 19 rooms which are near the elevator and loud ice machine.”
 of 5 bubbles sascanlan, Aug 24, 2016 | Read review
“Bring photo ID with an address - passport wasn't enough in El Paso.”
 of 5 bubbles Dee6280, Aug 21, 2016 | Read review
“Third floor.”
 of 5 bubbles 598marisap, Jul 25, 2016 | Read review
“Choose room 211-213-215--great location.”
 of 5 bubbles swiftyl, Jun 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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