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Hilton Garden Inn El Paso/University

Certificate of Excellence
3.0 of 5
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111 West University Avenue, El Paso, TX TX 79902
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1 room 1 adult
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Hilton Garden Inn El Paso\/University
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411 Reviews from our TripAdvisor Community

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Shepparton, Victoria
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved our stay here - we were travelling and made good use of the laundry facilities provided. Breakfast was a great selection one of the few hotels on our trip where the chef actually cooked our eggs to order. The undercover parking was great in the heat too. Would def recommend - and already have :-)

Helpful?
Thank katorcaz
El Paso, Texas
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for the Sun Bowl, as we do every year. The staff here is AMAZING. My husband and I are Hilton Honors members and this hotel is great at treating their loyal customers right. The staff who run the shuttle are great. Every year, no matter who it is, they are super helpful. A BIG thank you to them.... More 

Helpful?
Thank LSR623
Surprise, Arizona
Level Contributor
278 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed in this hotel before, usually very pleased. the staff both at the front desk and the restaurant are very nice. this time, El Paso was having an unusual cold spell, the room was not set up for winter. No blanket on the bed, one given to me by housekeeping was very thin, and the heater blew air across the... More 

Helpful?
Thank sophillymike
Tacoma, Washington
1 review
2 of 5 stars Reviewed 4 weeks ago

We arrived on Christmas for a two night stay to attend the Sun Bowl. The shuttle driver that picked us up from the airport was very pleasant and informative--a plus. But, the stay went downhill from there. After checking in, we decided to grab a bite to eat and a beverage in their restaurant/bar. I asked our waitress if they... More 

Helpful?
Thank J F
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - We are sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for way to improve our customer experience. Your feedback is very important to us and we will use it to continue working to help exceed guests... More 

Moscow, Idaho
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 4, 2016

We arrived on Christmas for a 2 night stay at this HGI. The rooms and common areas were pretty standard as far as HGI properties go but the people who work there really made it a GREAT stay. It was a full house with bowl fans and there were plenty of people in the bar/restaurant during the breakfast and evening... More 

Helpful?
Thank work2travelid
Kissimmee, Florida, United States
Level Contributor
298 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed January 3, 2016

Ok - to start this review... Front desk is hard to find - its confusing when you enter, and the front desk once you find it was nice, but just not real outgoing... Then there is the help around the hotel - wow! All outgoing and friendly. Probably the friendliest hotel I have ever been to! And then the restaurant..... More 

Helpful?
Thank William G
Austin, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 2, 2016

The Parking Area was Full to the Max. The Bathroom was very Small, and so was the Desk Area. Do not use the Online 'Check in' beforehand. I made the mistake of using it to receive a Room on the 1st Floor. Great! When I actually checked in at the Lobby, I received a Room on the 2nd Floor, for... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pamela V
Galveston, Texas
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 1, 2016

We stayed here for UTEP graduation and yes this is the best location for all things UTEP. My biggest tip and caution is that if you book the bed and breakfast rate, double check that your reservation reflects the exact number of people in your room and that their names are all listed on the reservation. Cynthia at the desk... More 

Helpful?
Thank ScottTX
Dallas, United States
2 reviews
4 of 5 stars Reviewed December 29, 2015

Hotel is close to where I need to be and close to UTEP with plenty of eating and shopping near. In future I will inquire if college teams are staying at hotel prior to my stay as this can impact hotel efficiency and noise levels.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angelo P
Princeton Junction, New Jersey
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 28, 2015

It is not easy to find a good hotel in El Paso. While this is my favorite after trying a number over the past 25 years, it definitely has some issues. As HH members, we do not appreciate a bathroom with a sewer smell or lukewarm water. We were promptly switched to another room which had a faulty valve on... More 

Helpful?
Thank XMtnlion
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