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Hilton Garden Inn El Paso/University

111 West University Avenue, El Paso, TX 79902
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Traveler (58)
Room & Suite (54)
Dining (7)
Certificate of Excellence
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
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About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown.
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Property amenities
Restaurant
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Airport transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
71Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
775Reviews
131Photos
5Q+A
55Room tips
Traveler rating
  • 458
  • 201
  • 75
  • 22
  • 19
Time of year
Traveler type
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Popular mentions
Family road trip and was just passing through. Comfortable beds, nice staff, great location. Only downside, A/C unit was really load with rattling. Other than that, the stay was pleasant and joyful. Location was close to food and other businesses.
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Hotel's Favorite
Hotel was easy access off interstate and access road. Rooms were clean. Pool was nice. Restaurant was ok, but I wouldn’t spend the money there again -lots of other great establishments in the area. Was a good stay, staff was friendly.
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Response from LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University
Responded Mar 15, 2019
Thank you for letting us know about your experience in the restaurant. We will continue to work hard to bring our guests great food and service at an affordable price. We may drop the ball every now and then be are committed to hearing your comments and doing all we can to fix any issues you may encounter. We appreciate you staying with us and hope that you will give our restaurant another chance.
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Chose this hotel due to its close proximity to Las Palmas Medical Center. Kind of pricey for a Thursday night but rates dropped on the following nights. No two nights were the same. Upon returning to our room on Saturday we found the room hadn't been cleaned. Notified front desk
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Response from John-HiltonHelp, on behalf of management at Hilton Garden Inn El Paso/University
Responded 2 weeks ago
Dear eyoung128, We are very sorry we were not able to provide you with the quality of services and amenities you deserved during your recent stay. Please know that the problems encountered are not typical of our hotel and staff and will be addressed accordingly to avoid recurrence for future guests. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
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Great stay in El Paso, Texas. Perfect location. Convenient to downtown. Enjoyed the breakfast and everyone made me feel at home. Nice clean rooms. Great staff. Love Hilton Garden Hotels and Hilton Honors program.
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Review collected in partnership with Hilton Garden Inn
Very nice place to stay, it's close to the University(UTEP) and many bars for those there on business. The restaurant menu has changed since last year. The food was better before, but the new menu is serviceable.
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Review collected in partnership with Hilton Garden Inn
Response from LorenzoFlores, General Manager at Hilton Garden Inn El Paso/University
Responded Mar 15, 2019
Thank you for taking the time to review our property. I am truly sorry that you do not enjoy our restaurant menu as much as you did before. We have brought this to our chefs attention and he has responded by adding many of our previous dishes to his weekly specials. I do hope that this helps and I encourage you to try as many of our new items as possible, I'm sure you'll find many of new menu items really satisfying. I appreciate your business and hope to see you again soon.
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Photo provided by managementHilton Garden Inn El Paso/University
Photo provided by managementHilton Garden Inn El Paso/University
Guest room
部屋からの眺め
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12345611
What days/times is the outside patio bar area open? Is it full bar?
The outside area is open year round based on temperature winds and chance of rain.
0 votes
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is it walking distance to sun bowl stadium?
Yes, the Sun Bowl Stadium is under a 10 minute walk from the hotel.
1 vote
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Is hotel pet friendly?
Unfortunately, we are not pet friendly. Service dogs are welcomed.
1 vote
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Is the breakfast buffet complimentary with stay?
Agree...breakfast was not free (I'm not Hilton Gold so not sure about that) but there is no problem getting a reasonably priced breakfast in the area.
1 vote
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James, Thank You for the opportunity to provide additional information about the services we offer our guest coming to the USBC Open Tournament. We do have complementary transportation to and from the airport. Our shuttle runs between the hours of 6 a.m.- 10 p.m. and is based on availability. Contact our hotel once your plane has arrived so that we can provide the most accurate information on the location of our shuttle and the estimated wait time. We do offer special pricing for guests attending the USBC Open Tournament. In order to obtain the discounted price; USBC guest must go thru, Connect Housing, the designated travel agent for the USBC. We are located 1 mile from the Convention Center and will be taking guest over to the Convention Center. We do ask you check with the front desk for shuttle availability. I hope your questions have been answered and if you should have additional questions, please don't hesitate to let us know. Thank You
1 vote
"Stay on the 3rd floor or higher."
"High floor, far from elevators"
"I was on the third floor at the back and it was extremely quiet"
"choose another hotel. all the floors are crammed with these kids. they are 4 to a room!"
"We were given an accessible room. The tub/shower combo had a bench, but it's not wheelchair accessible."
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12345611
PRICE RANGE
$94 - $229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn el paso hotel el pasohilton el pasoel paso hilton garden inn
LOCATION
United StatesTexasEl Paso
NUMBER OF ROOMS
200
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Hilton Garden Inn El Paso/University Hotel