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Motel 6 El Paso - Southeast

12211 Gateway West, El Paso, TX 77736 (Formerly Microtel Inn & Suites by Wyndham El Paso East)
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1 room 1 adult
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Motel 6 El Paso - Southeast
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152 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
1 of 5 stars Reviewed December 31, 2015 via mobile

Grotesque, is the perfect word to describe this lodging. I am well travelled, but have never witness such neglect or incompetence in a hotel. I will begin with the rodent feces on both sides of the bed. It appeared to be discharged from a rabbit; very possible since they permit pets. The cover to the heater/AC system refused to stay... More 

Helpful?
Thank M R
Linda S, General Manager at Motel 6 El Paso - Southeast, responded to this review

Dear M R; Thank you for taking the time for sharing with us you recent experience at Motel6 . We apologize for not meeting your expectations, We at Motel 6 strive to deliver a superior loging experience. Rest assured appropriate measures are being taken to adress the problem and prevent future occurrence. We appreciate your sharing your concerns and hope... More 

Port Isabel, Texas
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed December 28, 2015 via mobile

Had to stay here during the snow storm. The staff was great, he tried to give me the best deal he could and did. The hallway leading to my room smelled funny, but the room was fine it was clean. They did not have breakfast, but did have coffee ready.

Helpful?
Thank Corbendallas40
Linda S, General Manager at Motel 6 El Paso - Southeast, responded to this review

Dear Guest: Thank you for taking the time to tell us about your experience at Motel6 El Paso Southeast #4942. At Motel 6 we strive to provide a superior guest experience and we are happy to hear that your stay with us was a good one. We hope your next visit will be even better. Sincerely, Irene FInley General Manager. More 

Austin, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 26, 2015

We were working way east in El Paso and stopped in at the Value Place next door. They were full and suggested next door at Motel 6 which used to be a Microtel. We stayed two nights and had a good experience. The manager made sure we were happy with our room, and gave us extra pillows. The air conditioner... More 

Helpful?
Thank Tim A
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you so much for taking the time to write a review about our hotel. We really appreciated it. My staff and I are so glad that you enjoyed your stay with us. Please stop by again when you are in the El Paso area and we will do our very best to make sure your accommodations are to your... More 

2 reviews
1 of 5 stars Reviewed May 26, 2015

The first room we were given smelled like fish despite having just been cleaned by housekeeping. The second room we were given had yellow stains on the sheets and pillowcases. The shower dripped the entire time and the shower rod was falling off the hinges. Needless to say, we checked out early and found elsewhere to stay. We were also... More 

Helpful?
Thank cassandra V
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you so much taking the time to write a review for our hotel. Please accept our sincerest apologies that your experience was not what you expected. I can assure you that corrective measures will be taken to prevent similar problems in the future. We have had some challenges but we are working diligently to correct them so that we... More 

Sant'Agata li Battiati, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 18, 2015

Spending one night was very comfortable, room was great and queen size bed of good quality. The breakfast was excellent, especially for the mexican waffels. Receptionist Edward was very kind to help book shuttle service with pick up at the hotel. Only WiFi connection speed was very slow unfortunately. Hotel recommended for a short stay.

Helpful?
Thank enricoraid86
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We surely hope that on your next visit to El Paso you will stay with us again. Sincerely, Linda Snow More 

Kaufman, Texas
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed December 31, 2014 via mobile

What use to be a very nice place to stay has gone downhill quickly over the last year. I stay here twice a year and have done so for the last 15 years. It has since been takeover by motel 6. No coffee pot in room, no breakfast, no iron, phone didn't work, elevator was out of order, no shampoo,... More 

Helpful?
2 Thank Mike S
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Hi Mike Just wanted to send you a response for the review you wrote about our hotel. Thank you for letting us know about some of the problems you experienced while staying with us. We have done a lot of improvements to our hotel in the last year and we wanted to let you know so that if you are... More 

2 reviews
3 of 5 stars Reviewed September 28, 2014 via mobile

We booked this hotel thinking it was a microtel. Drove around about 30 minutes looking for it, come to find out it has changed to Motel 6. Bedding is all white, with noticeable stains all over, towels are dingy and didn't smell clean. The shower just trickled out, the bathtub wasn't very clean. I don't think I'd ever stay again.... More 

Helpful?
Thank laurajean84
Linda S, Manager at Motel 6 El Paso - Southeast, responded to this review

Hello, just wanted to send you a quick response to the review you wrote about our hotel. When you stayed with us, Motel 6 had just taken over the property. We had a lot of challenges at that time but we are happy to say that we have made a lot of changes and improvements. Hopefully, if your travels bring... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 29, 2014

Stayed here for reasons beyond my comfortablee staff & management made a bad situation much better. I would stay three again and would recommend this location. The pool was small but clean and comfortable. Enjoyed the continental breakfast, especially the Texas shaped waffles.

Helpful?
1 Thank rosiep1961
Irene F, Manager at Motel 6 El Paso - Southeast, responded to this review

Thank you for taking time to give us your feedback on your stay with us at Microtel East. I am pleased that you enjoyed the value, friendly and accommodating staff and the breakfast. . Your positive comments truly inspire our team to be more committed in pursuing for service excellence and offer the best value accommodation consistently. I will be... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 13, 2014

We are not a high maintenance family but our experience during our recent stay during the 4th of July weekend was horrible. The TV channels were not clear all snowy, the sink was clog, the door knob on the restroom was missing a lock, the a/c did not work. We took our shitzu and pay an extra fee, took dog... More 

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1 Thank Sofia S
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