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Red Roof Inn - El Paso West

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Red Roof Inn - El Paso West
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126 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Carlsbad, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

room clean, close proximity to vehicle, secure and well lighted, always feel welcome and special, close to shopping and dining, many choices, just a short walk, never disappointed, check in and check always quick, prefer the premium for spacious room with fridge and microwave, , after a hectic busy and dealing with big city and traffic to boot, to a... More 

Helpful?
1 Thank lmdt2016
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The front desk service sucks, they are extremely rude with no customer service. When we got here the room wasn't ready and the receptionist Dolores was rude when I told her and said she couldn't do anything about it. Then we finally did our check in some other guy was even worse and when I told him he was very... More 

Helpful?
Thank Angie R

Travelers are raving about these El Paso hotels

Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 11, 2016

I wasn't overly confident of staying here but the room we got was fantastic and huge. Due to the shape of the building and the placement of the room (right over the reception desk--225) it was a fantastic room. Clean, well lit and loads of electrical outlets for all devices. It had a fridge and microwave, nice flatscreen and plenty... More 

Helpful?
Thank Angel F
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for taking the time and submitting a review concerning your stay. We were delighted you were comfortable with your room accommodation and the amenities offered. Our location is very popular to many visitors with the nearby restaurant and shopping choices within the area. We certainly look forward to serving you again the next time your travel plans include... More 

Tucson
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 11, 2016

I had several problems during my 1-night stay. The room was not ready even though we arrived after the checkout time. They had 4 rooms reserved instead of the 2 I ordered on hotels.com, but that is ok- probably not their fault. She asked if we wanted adjoining rooms, we said yes, and she said if we had them we... More 

Review collected in partnership with this hotel

Helpful?
1 Thank gabfleming
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for the information you provided, we apologize for the inconvenience you experienced during registration concerning the room reservations. Our cleaning staff was limited that day and we regret this delayed some room availability in the afternoon. Corrective actions have been taken by the Inn with the issues of staffing and supplies to eliminate repeat instances, thanks again for... More 

Los Angeles, California
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 5, 2016

We had a very comfortable and affordable experience here. The night clerk, Ivan, was an excellent host. He recommended a room that was better for us than the one that we had booked thru the reservation center. Highly recommend this hotel.

Helpful?
1 Thank Terrell C
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you very much for taking the time and sharing your feedback with a review outlining the visit to our property. I will pass on your comments to Ivan the night clerk who attended to you, he is very thorough and does serve as an excellent host. We certainly look forward to your next visit to our area and the... More 

Surprise, Arizona
Level Contributor
192 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed June 26, 2016

This place is a joke. Another Hotwire buy then find out after booking mistake on my part. Location is not so bad as we are heading back on the I10W to PHX tomorrow so we are pretty much out of downtown traffic on a Monday morning but looking around, there are many better choices. Front desk lady was not very... More 

Helpful?
Thank pittsburgh82
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thanks for posting a review and we apologize for the inconvenience with the accommodation. I have shared you comments with the employees and corrective actions were taken to maintain the Inn's customer service guidelines for our guests. We look forward to another opportunity to serve you during any future travels to El Paso. More 

El Paso, Texas
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 15, 2016

I knew this was a no frills hotel, but what struck me was that there was no mini-refridgerator, or coffee machine. This created an inconvenience. The location on Remcon Circle is excellent, just minutes from Mesa Dr. All services and eateries are close bye. No noticeable road noise in the room due to good insulation. Some rooms have newer air... More 

Helpful?
Thank Ron I
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you very much for submitting a review concerning your visit to our property. Our Superior King units offer a mini-refrigerator and coffee maker inside those units at a valued price also with additional other amenities. The Inn's location is very popular with shopping, restaurant, and theatre choices, we were delighted this enhanced your lodging visit. We look forward to... More 

Glendale
Level Contributor
3 reviews
2 of 5 stars Reviewed May 25, 2016

The room smelled bad the room was dirty and i asked before check out to charge a different card and they charged me on my check in card. when i asked them to correct it she said it would take to long to get the refund back and that she was "SORRY"!!!!

Review collected in partnership with this hotel

Helpful?
Thank rosed269
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

The information you submitted was carefully reviewed by our employees and we addressed the issues, thank you for providing the details. We extend our apologies for the inconvenience you incurred and would like another opportunity to serve you the next time your travels include our location, thanks again for the response. More 

Norco, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2016

I hate writing horrible reviews but this qualifies. Stayed at 4 red roof inn last week on vacation and 3 were excellent- this place is a dump! Light switch didn't work, AC kept shutting off, toilet ran all night. Sink needed to be replaced, carpet stained. The onlt good thing I can say is apparently everyone else knew not to... More 

Helpful?
Thank mpboldt
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

We apologize for the information you reported and regret any inconvenience during your stay. Corrective actions were completed by the employees in efforts to maintain our good customer relations and services at the property. Feel free to visit the Inn again the next time your travel plans include lodging in West El Paso. More 

Arroyo Grande
1 review
5 of 5 stars Reviewed May 14, 2016

This hotel was reasonable…a great location on the West side of El Paso. We'll be back! A consideration of a small refrigerator, an ironing board and iron would be nice, particularly for anyone staying for a few days. We stayed for one week. We'll be back!

Review collected in partnership with this hotel

Helpful?
Thank Steven M
Ernie P, Manager at Red Roof Inn - El Paso West, responded to this review

Thank you for submitting a review concerning your visit to our property, we were delighted of your satisfaction with the value and location. The Superior King room type does include the extra amenities you mentioned and we look forward to providing this upon your next return to the Inn. It is our pleasure to serve you again soon when planning... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms

Additional Information about Red Roof Inn - El Paso West

Address: 7530 Remcon Cir, El Paso, TX 79912-3513
Location: United States > Texas > El Paso
Price Range: $51 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn - El Paso West 2*
Number of rooms: 123
Reservation Options:
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Also Known As:
Red Roof Inn - El Paso West Hotel El Paso
El Paso Red Roof Inn
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