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Red Roof Inn El Paso East

236 reviews
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Traveler (39)
Room & Suite (40)
Business Center & Event Rooms (1)
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Overview
  • Excellent56%
  • Very good14%
  • Average14%
  • Poor8%
  • Terrible8%
Travelers talk about
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
Multilingual Staff
Pets Allowed
2.0 Star Hotel
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Rooms
Feb 26Feb 27
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1 room, 2 adults, 0 children
Standard Room
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Reviews (236)Write a Review
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All reviewsfront deska great nights sleepgreat customer serviceeast sidea king size bednon smokingrooms are cleanthe general managerenjoyed my stayandygilbertraulpettxhousekeepinginterstatewest
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81 - 85 of 229 reviews
Reviewed July 19, 2015 via mobile

Needed a room asap and had limited funds. Andy was the best. He got me in at $54 which gave me left me $10 for dinner. The best service I've ever received from a hotel. Had an excellent experience. Red roof inn and Andy really...More

Thank sue shady lane
Response from David P, General Manager at Red Roof Inn El Paso EastResponded July 22, 2015

Thank you for the review you posted and sharing your excellent experience with us online. Red Roof Inn is known for it's affordablitiy and great customer service. We are glad we met those needs for you. Andy apprecitates your Thank You. We all hope you...More

Reviewed July 12, 2015

The room could have been cleaner. It wasn't bad, just not as clean as it could have been.The towels were worn and thin. The A/C did work well, that was a plus. No hair dryer in the room. The front desk phone was busy for...More

Thank TexasOrcas1
Response from David P, General Manager at Red Roof Inn El Paso EastResponded July 15, 2015

Thank you for your candid review of your stay with us. We appreciate you comments, as they give us the opportunity to make the necessary corrections you have pointed out to us. We are glad you found the AC in good working order and that...More

Reviewed July 10, 2015 via mobile

This was not a pleasant stay. We were given a room that was already occupied! We were treated indifferently, no apologies-could care less staff. Then we were given a sub-standard room when we should have gotten a "hot deal".More

Thank Maribel C
Response from David P, General Manager at Red Roof Inn El Paso EastResponded July 12, 2015

Thank you for taking the time to tell us about your experience at our hotel with this review. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your reservations. I can assure you that corrective measures will...More

Reviewed July 8, 2015

We read several very positive reviews on TripAdvisor and decided to book a one-night stay while traveling across the southwest. Either the reviews were referencing a different hotel than the one we experienced, or the reviewers had very low expectations. On the positive side, front...More

Thank GlenJRN64
Response from David P, General Manager at Red Roof Inn El Paso EastResponded July 10, 2015

Thank you for your time in sharing your review about our Hotel. We appreciate the positve comments about our Front Desk Staff being universally friendly and efficient, as well as your clean room. Please know that we value you as our guest and appreciate your...More

Reviewed July 8, 2015 via mobile

You get a cheap price here because they skimp on housekeeping. The staff here is friendly, the rooms are adequate and there is free coffee in the lobby- but this place is not very clean. It is obvious the owner does not spend money on...More

Thank Peterhz57
Response from David P, General Manager at Red Roof Inn El Paso EastResponded July 10, 2015

Thank you for taking the time to tell us about your experience at El Paso-East. We are pleased that you found the staff friendly and your room adequate and were able to enjoy our free lobby coffee. Please accept my sincerest aplologies for the condition...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
$50 - $62 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in El Paso
#10 Business Hotel in El Paso
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$50 - $62 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in El Paso
#10 Business Hotel in El Paso
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (39)
Room & Suite (40)
Business Center & Event Rooms (1)
Questions & Answers
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Angie V
August 18, 2017|
AnswerShow all 2 answers
Response from Kevin B | Reviewed this property |
You enter your room directly from your car. You do not go through the front desk area.
0
Votes
Micheal W
April 10, 2017|
Answer
Response from Red Roof I | Property representative |
You can call our Reservation line at 800-733-7663 and speak with a Representative about all your options for Inn #221 El Paso-East.
0
Votes
castellista
July 20, 2016|
AnswerShow all 2 answers
Response from Red Roof I | Property representative |
Some of our room have irons in room. You can always request one from the front desk.
1
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Room Tips
"The rooms near the front lobby have the best access back to the parking lot."
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"If you are traveling with a dog, they will put you near walking areas."
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"Top floors are the best"
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"Just don't expect something clean."
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