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Hotel Indigo El Paso Downtown

Traveler (205)
Room & Suite (39)
Pool & Beach (24)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Concierge
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Mountain View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
97Great for walkers
Grade: 97 out of 100
58Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
452Reviews
251Photos
10Q+A
87Room tips
Traveler rating
  • 324
  • 70
  • 19
  • 12
  • 27
Time of year
Traveler type
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  • English
Popular mentions
Hotel begins on the 5th floor, which is rather odd. Check-in was fine. Pool is on fifth floor but did not swim, others were however-weather was great. Room was small, 7th floor, has a funky barn door on the bathroom which gives little privacy sound wise if you share a room.
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Response from IndigoAGM, Assistant General Manager at Hotel Indigo El Paso Downtown
Responded 1 week ago
Dear Michaeljones46, We are so sorry you couldn't get a good night sleep while staying with us. We should've offered you an East Side view when checking in. All rooms facing East can not hear the music coming from our Circa 1963 Bar or the Pool area. We will work with our Front Desk on getting this across all of our Guests. Please send me an email directly when you come back to El Paso and I will make sure your stay is a great one and up to our standard. My email is t.maguregui@esperantodev.com - Thank you!
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City sponsored site visit. All rooms booked. Great staff: Dave H. was the best. Artistic environment, classy finishes, room types edgy and smart. Fifth floor pool area, with bar, the best in El Paso - without competition. Restaurant is open, clean, friendly. Food on previous
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Response from IndigoAGM, Assistant General Manager at Hotel Indigo El Paso Downtown
Responded 1 week ago
Dear Gregory C, We are so glad you stopped by for our tour! We hope to see you soon for. staycation.- Terra
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READ WELL Booming pool area music is so loud that the room is shaking. You will not sleep until 2 AM. Management won't do anything about it but offer useless earplugs. Extremely disappointed. Read other reviews about this problem.
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Response from IndigoAGM, Assistant General Manager at Hotel Indigo El Paso Downtown
Responded 1 week ago
Dear GeorgeRPS, We are so sorry you couldn't get a good night sleep while staying with us. We should've offered you an East Side view when checking in. All rooms facing East can not hear the music coming from our Circa 1963 Bar or the Pool area. We will work with our team so that the check in process ensures that guests are aware and given the option for a quiet room. Please send me an email directly so that we can take care of this for you t.maguregui@esperantodev.com Thank you- Terra
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I stayed at the Hotel Indigo for a weekend in late March. I stay in a lot of hotels, travel a lot for work, and this was easily once of the best hotel experiences I've ever had. The hotel is very hip, but not in a forced way. The room was comfortable. The bathrooms are
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Response from IndigoAGM, Assistant General Manager at Hotel Indigo El Paso Downtown
Responded 1 week ago
Dear Sarah C, We are happy that you enjoyed your stay! Andy is one of our greatest assets at the front desk and will happy to know you remembered his name. Bobby from the bar area is a lot of fun- we enjoy the atmosphere he creates. We hope you get to come visit again soon- Terra
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The most comfortable hotel bed my wife and I have ever slept in. Five-star experience from check in to check out. The staff was outstanding, especially Dave. Thanks for the attentive service, Dave. You're the best!
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Response from IndigoAGM, Assistant General Manager at Hotel Indigo El Paso Downtown
Responded 1 week ago
Thanks for the review Bill T! Dave is a great asset to our team- he always goes above and beyond for his guests to ensure they have a great stay. He will be happy to see you remembered his name. Hopefully we will see you again soon. -Terra
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Photo provided by managementHotel Indigo El Paso Downtown
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Photo provided by managementHotel Indigo El Paso Downtown
Guest room
Photo provided by managementHotel Indigo El Paso Downtown
Guest room
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Guest room amenity
Photo provided by managementHotel Indigo El Paso Downtown
Guest room
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How much do you charge for having a 50 lb dog
I have 2- small dogs and it was $75.
1 vote
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Unfortunately I didn’t have the opportunity to get in the pool, or even go down to the pool, so I’m not sure if it is heated or if there was a Hot tub. Sorry
0 votes
The pool is heated, not sure about the hot tub
0 votes
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Do you have jacuzzi rooms
Don’t know. Sorry.
0 votes
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Is parking free?
If you are a hotel guest, they validate parking.
1 vote
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"Ask to be as far away from the pool as you possibly can so you can sleep due to loud music."
"Fifth floor if possible. Plan to stay at the Hotel for entertainment. People watching, people meeting is superb."
"Great views!"
"Ask for a room that is not above the bar area."
"Room 609 has a beautiful view in the morning looking to the mountains."
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PRICE RANGE
$113 - $251 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Artisan Hotel El Paso
LOCATION
United StatesTexasEl Paso
NUMBER OF ROOMS
119
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