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Hotel Indigo El Paso Downtown

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325 N Kansas St, El Paso, TX 79901-1411
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (294)
Room & Suite (72)
Pool & Beach (46)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo El Paso Downtown
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 90 hotels in El Paso
Location
Cleanliness
Service
Value
Travelers' Choice

Finding an ideal charming hotel in El Paso does not have to be difficult. Welcome to Hotel Indigo El Paso Downtown, a nice option for travelers like you.

For those interested in checking out popular landmarks while visiting El Paso, Hotel Indigo El Paso Downtown is located a short distance from Sun Bowl Stadium (1.5 mi) and Don Haskins Center (1.6 mi).

You’ll enjoy relaxing rooms that offer a flat screen TV and air conditioning, and you can stay connected during your stay as Hotel Indigo El Paso Downtown offers guests free wifi.

The hotel features a 24 hour front desk, a concierge, and room service. Plus, Hotel Indigo El Paso Downtown offers a pool and a lounge, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available.

Travelers looking to enjoy some filet mignon can head to Anson Eleven. Otherwise, you may want to check out a sushi restaurant such as Sushi Zen, The Garden, or Yamato.

Plus, during your trip, don't forget to check out a natural history museum, such as UTEP Centennial Museum and Chihuahuan Desert Gardens.

Hotel Indigo El Paso Downtown looks forward to welcoming you on your visit to El Paso.

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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, Spanish
584Reviews14Q+A100Room tips
Traveler rating
  • 418
  • 87
  • 25
  • 16
  • 38
Time of year
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Language
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Popular mentions
travelfanatic2017 wrote a review Dec 2020
Chicago, Illinois81 contributions56 helpful votes
Excellent front desk service Beds and linen are good. Quiet room. Housekeeping very basic. They left empty shampoo in the shower and did not replace amenities. Bathroom products very small only last for one shower... need to ask daily... paper tissue quality poor. Consider Kleenex or similar... Could not communicate with housekeepers as they did not speak any English on both occasions. Elevators need some major cleaning more often... The restaurant downstairs is the highlight and very convenient. Excellent sandwiches on the go at the lobby gift shop. Super fresh! Good pricing. Valet parking can be rude and need customer training. Robotic service. Beautiful pool in the summer! Great location downtown. Descent for the price...
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Date of stay: December 2020Trip type: Traveled solo
2 Helpful votes
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded 5 weeks ago
travelfanatic2017, Thank you for taking the time to review our property. I would like to apologize in advance for the inconvenience you may have encountered at our property or with valet. We have taken brief notes on your concerns and have pass them on to the proper departments. We hope to see you soon in the early future. -Maria
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Jazmin p wrote a review Dec 2020
1 contribution1 helpful vote
We had the pleasure of staying at this Hotel for our Anniversary, and the service was great! Extremely friendly staff,they went out of their way to say hi and greet you. Our room was clean and very comfortable. Our bathroom also had his and her sinks, and a huge walk in shower with a waterfall shower head!We wanted some late night sweets so we ordered a basket of Churros through room service and they were so good, I highly recommend them!
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Date of stay: December 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded 5 weeks ago
jazminp638, First and foremost, Thank you for trusting us on such a special day. Thank you so much for taking the time to review our property. We are very happy to hear your stay was nothing less than perfect on such an important day. We hope to host you once again in the early future. - Maria
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zbevers wrote a review Dec 2020
California3 contributions1 helpful vote
Stayed in the Hotel for just over two weeks while I was working. Definitely, hands down the best hotel experience I've ever had. Staff were there at every beckon, ready to do whatever I requested. Most all of them knew me by name and I got to have many conversations with most of them, very lovely group of people. The common areas look very modern, rooftop pool looks very picturesque in it's layout, and has an awesome backdrop of some El Paso high risers. 5/5 would come back, for leisure travel or for work
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Date of stay: December 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded Dec 13, 2020
zbevers, Thank you for taking the time to review our property and the amazing review! We are very happy to hear your stay with us was a memorable one. We are also very glad to hear you enjoyed the scenery our property offers . We really hope to see you soon, either for leisure or for work, when ever your travels bring you back to our beautiful Sun City. -Maria
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Sean G wrote a review Dec 2020
El Paso, Texas1 contribution1 helpful vote
I frequently visit hotels as my family and I travel for work. I have never experienced as much as of class act as Dave the consierre. I showed up in my paint stained clothes after a long day and he made us feel comfortable from the moment we arrived. I have never had as good service as what has been provided and I have only been at the hotel now for an hour. I will definitely recommend this hotel to anyone visiting the el paso area, and this hotel was recommended by a close friend of mine. Word of mouth is a great way to get business and obviously yall are doing something right here. Thank you dave!
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Date of stay: December 2020Trip type: Traveled on business
1 Helpful vote
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded Dec 13, 2020
seangray55, Thank you so much for the great review! Dave is definitely a asset to our property. H will be happy to know he made your day and stay a memorable one. We do hope to see you soon when your travels bring you back to our beautiful Sun City. -Maria
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aewalton wrote a review Dec 2020
Austin, Texas3 contributions1 helpful vote
I stayed in the hotel overnight during a road trip as I’ve done before. Check-in was smooth and the hotel was clean. Staff wore masks and were helpful. There are NO signs in the hotel about masks being required and and both times I had to take the elevator I was met with other guests not wearing their mask. I realize this is a challenging time for everyone but it would be helpful if the hotel would take some pro-active steps. I did make this request of the staff upon arrival and departure.
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Date of stay: December 2020Trip type: Traveled solo
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Response from Maria Pina, Guest Services / Front Office at Hotel Indigo El Paso Downtown
Responded Dec 4, 2020
Ariane W, First and foremost I would like to thank you for taking the time to review our property. I would like to apologize for the inconvenience you encounter in the elevator. We take all feedback very seriously. We have taken notes about your concerns and will most definitely let the right department know. We hope you give us a second chance and hope to see you soon. -Maria
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Previous
PRICE RANGE
$105 - $212 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Artisan Hotel El Paso
LOCATION
United StatesTexasEl Paso
NUMBER OF ROOMS
119
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Frequently Asked Questions about Hotel Indigo El Paso Downtown
Which popular attractions are close to Hotel Indigo El Paso Downtown?
Nearby attractions include The Plaza Theatre (0.2 miles), El Paso Museum of Art (0.3 miles), and San Jacinto Plaza (0.1 miles).
What are some of the property amenities at Hotel Indigo El Paso Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Hotel Indigo El Paso Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Indigo El Paso Downtown?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Hotel Indigo El Paso Downtown?
Conveniently located restaurants include Cafe Central, Coffee Box, and Anson Eleven.
Are there opportunities to exercise at Hotel Indigo El Paso Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo El Paso Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo El Paso Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo El Paso Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo El Paso Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Indigo El Paso Downtown?
Many travelers enjoy visiting Magoffin Home State Historic Site (0.6 miles), Chamizal National Memorial (1.9 miles), and San Jacinto Plaza (0.1 miles).