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While it is a good value most of the time, I don't see this property anywhere close to 4 stars, much less 5.
Pros: Good accessible location with decent free parking. Near restaurants and movie theater, and right off of Interstate 10. Front desk staff...More
Response from Kimberly M, Front Office Manager at SpringHill Suites El PasoResponded October 8, 2017
Thank you for taking your time to review our hotel! With a spirit to provide our guests with exceptional service, unfortunately we fell short of your, and our, expectations. We have shared your comments our hotel team to ensure that this is an isolated incident...More
The meh: I made the mistake of confusing SpringHill Suites with TowneHill suites, which to my knowledge has a kitchen. My room was big enough to have a kitchen but instead it had a small refrigerator and a microwave but nothing to use for microwave...More
Response from Kimberly M, Front Office Manager at SpringHill Suites El PasoResponded October 4, 2017
Thank you for taking your time to review our hotel! We appreciate your feedback and have shared your comments with our hotel team. Please accept our sincerest apologies for the room without a view. We hope that you'll stay with us again, we will be...More
Newer hotel convenient to a lot of shopping and dining. Room was nicely sized and the free breakfast was good. Bed was so so and the pillows were thin. Had no shampoo in the morning and that was a bit annoying.
Had a quiet night...More
Response from Kimberly M, Front Office Manager at SpringHill Suites El PasoResponded August 29, 2017
We would like to thank you for taking the time to share your thoughts on your previous stay with us here at Springhill Suites. We appreciate your feedback as that helps us improve our service for guests. We are very sorry to hear...More
I've stayed at some fantastic Springhill Suites. This one is older and just OK. The front desk staff are good, Yvonne helped me a ton when I needed assistance printing a few Word documents.
The room is clean, but a bit dated. It has the...More
Thank Caitlin P
Response from Kimberly M, Front Office Manager at SpringHill Suites El PasoResponded July 22, 2017
Thank you for taking the time to review our hotel! We appreciate your feedback an have shared your comments with our team. We are currently looking into having our business center computers upgraded however, I do want to apologize for the issues you incurred...More
Easy check in and check out. Staff was very courteous and the rooms were comfortable. There were a total of 6 of us and all had a great experience. We did have an issue with the Wi-Fi while we were there. The stafftold us there...More
Management response:Responded August 6, 2017
Thank you so much for the review during your stay at our SpringHill Suites. Our team truly strives for a great service so I'm glad to hear that your stay was good. We apologize that you had a difficult time with the WiFi during your...More
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Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$90 - $167 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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