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All reviews west side indoor pool bed comfort movie theater super walmart fridge and coffee maker free breakfast was great cracker barrel nice hotel short drive ice machine clean rooms morning breakfast an overnight stay hot breakfast off the highway late check
I showed up with a confirmed reservation made on the Marriott website and guaranteed with a credit card. Even received an e mail to check in on line. When I arrived, was told there were "issues" and there were no rooms. Later told there was...More
Date of stay: November 2018
Thank Joseph R
Response from JR R, General Manager at Fairfield Inn & Suites El PasoResponded 3 weeks ago
Thank you for your review. We apologize for any inconvenience you experienced during this transaction. Please know we as a company strive to provide the best service experience across all areas. Please contact me directly if you wish to discuss your experience further firstname.lastname@example.org
Stayed here in October 2017. This is my second time staying at this hotel for my business trip.
-Very nice and courteous staff.
-Free Wifi including in room.
-Great location. Close access to I-10 and Mesa Street.
-Mini-fridge and microwave.
-Ok hot breakfast. Coffee...More
Date of stay: October 2018
Response from JR R, General Manager at Fairfield Inn & Suites El PasoResponded October 16, 2018
Thank you for your review. We appreciate the loyalty and we will be addressing the housekeeping issue with the staff. We look forward to your next visit
This is a new hotel and everything is great. Breakfast choices were nice. They had water at the desk infused with fresh limes. Yum! At this location, there are restaurants in walking distance. This hotel felt very new and the staff was competent. We also...More
Date of stay: June 2018
Response from JR R, General Manager at Fairfield Inn & Suites El PasoResponded September 5, 2018
Thank you for the kind review. We are pleased you enjoyed the hotel and we will share this with the staff. We hope you stay with us on your next visit to El Paso
Spent 2 nights here the last week of August. Got upgraded to a King Suite and i couldnt be happier. The room was spacious and well laid out. The bed was great! Super comfy and good assortment of pillows. My favorite thing was the shower....More
Date of stay: August 2018
Thank Russell K
Response from JR R, General Manager at Fairfield Inn & Suites El PasoResponded September 4, 2018
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and we will pass this on to our staff
This place is the worst. I reserved here for 5 days, tonight is my fist (and last!) night. Got here and the front doors or locked, it was around 8:00pm... ridiculous (but it is El Paso). Desk clerk no where to be found. After she...More
Date of stay: August 2018
Response from JR R, General Manager at Fairfield Inn & Suites El PasoResponded August 12, 2018
Thank you for taking the time to submit your review. We would love the opportunity to discuss what happened during your recent stay so we may learn and use this as a training opportunity for the staff. email@example.com to contact me directly . We appreciate...More