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Doubletree Hotel El Paso Downtown/City Center

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#13 of 83 Hotels in El Paso
Certificate of Excellence
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Doubletree Hotel El Paso Downtown\/City Center
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731 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel El Paso Downtown/City Center
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Showing 704: English reviews
Palm Springs, California
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

drove cross country and they missed going east but they nailed it going west. Front desk staff was curtious and friendly on return. Starbucks was good at 6am and friendly staff. Bar staff was nice, food came out on time and was tasty...

Helpful?
Thank hector m
Austin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This is an excellent value for business travelers. The staff is courteous and attentive. The food is generally very good and not overpriced. The Fire lounge and 7th floor bar/pool area are pleasant and comfortable. Rooms are clean and well maintained.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark M
Rio Rancho, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I stay with my fiance on fri. sept. 2 through mon. sept. 5th. We came in to town for a music fest. upon leaving i checked my account and saw an additional $162 and change charge. I called the hotel and spoke with a "Joanna" who said it was a smoking fee, that they had found smoking debris in the... More 

Helpful?
1 Thank domvilla56
West, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Check in was 7 hours late. WiFi would not connect. Room was dirty. Actually found a bag of chips under the bed. (Not ours) No hot water. Room smelled of smoke. Poor housekeeping. We were checked out of our room on the second day.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Swinechops
John-HiltonHelp, on behalf of the staff at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Dear Swinechops, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with our W-Fi and housekeeping, and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel this weekend and had a wonderful time. While the rooms took a while to be cleaned and you could hear the other guests partying all night, the staff was wonderful. I appreciated the authentic conversations with the shuttle driver and the friendly suggestions of the doormen. The workout facility had an incredible view. While you... More 

Helpful?
Thank Bubjourney
Pensacola, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Gilbert, the bellman, was the best! He is the hotel's strongest asset to the hotel. From the moment he picked me and my colleague up at the airport, we knew he was a gem! Not only could he talk about the city of El Paso, he suggested restaurants and places to visit. He is well-spoken, friendly, and markets both the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christa R
Edmond, Oklahoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great location close to baseball park and museums, reasonable price. The plus side: great staff, clean quiet rooms, exercise room, outdoor pool with bar, restaurant. The negative side: no refrigerator or safe in the room, missing shower cap and shoe polish pad, unattractive lounge. Overall a pretty good choice.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alfred S
Flemington, New Jersey
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Typical Doubletree hotel in a very central location in downtown El Paso. The best thing about this hotel is the location with easy access to entertainment and restaurants. The interior decor is fresh modern both in the rooms and hotel grounds. The rooms are normal size and the bathroom is a bit small. The air conditioning was inconsistent and to... More 

Helpful?
Thank dmejias
Albuquerque, New Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We booked our room in May and yet here we are unable to check in due to UTEP football consuming the entire property. There is no excuse for allowing a 3pm checkout for a team and regular customers have to be out by 11??? Unacceptable and I refuse to give Doubletree my business after this crap! Don't bother wasting your... More 

Helpful?
Thank SMG978
John-HiltonHelp, on behalf of the staff at Doubletree Hotel El Paso Downtown/City Center, responded to this review

Dear SMG978, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned in the hopes that this situation doesn’t occur in the future. Thank you for alerting us to this issue, and we hope you’ll give us another... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel personnel were very nice all around but the shuttle drivers made the trip. We had the most trips shuttled by Gilbert who is so friendly and knowledgeable we looked forward to riding with him but also seeing him each day. The other drivers were just as friendly. All-around a very pleasant stay.

Helpful?
Thank Kristie H
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Doubletree Hotel El Paso Downtown/City Center

Address: 600 N El Paso St, El Paso, TX 79901-1122
Location: United States > Texas > El Paso
Price Range: $104 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel El Paso Downtown/City Center 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Doubletree Hotel El Paso Downtown/City El Paso
Hotel Style:
#9 Romantic Hotel in El Paso
#14 Business Hotel in El Paso
#16 Family Hotel in El Paso
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