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Comfort Suites

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65 Reviews from our TripAdvisor Community

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Showing 63: English reviews
San Dimas
Reviewed October 27, 2016

We stayed here one night on our way to Arizona. The room seemed clean and was comfortable. The bed was good. Breakfast was ok but coffee and hot water were out in the lobby instead of the breakfast room. Would probably stay again for an over-nighter.

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Helpful?
Thank RetTravelers
Kelsey S, General Manager at Comfort Suites, responded to this review

Good morning Thank you for taking the time to let us know about your experience during your stay. I am pleased to know that you did have a positive experience with the exception of aa couple of issues. We will definitely address the issues you have brought to our attention. Thank you Danny General Manager Comfort Suites Sunland Park El...

Reviewed August 17, 2016 via mobile

I honestly didn't really like it. The floor was squeaky, the bed had blood on it and the sofa bed was peed or had some sort of dried fluid and broken 😒. Plus, the door was broken 😬😬😒 I didn't complain because my husband said "it's ok this will be the last time we stay." The breakfast was ok and...

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Helpful?
Thank Mari B
Danny V, General Manager at Comfort Suites, responded to this review

Good morning Mari B I do want to apologize for the issue you encountered and for failing to meet your expectations during your stay. I do wish you would have let us know about your experience during your stay as we would have been more than happy to have moved you to a different room or at least taken care...

Reviewed August 15, 2016 via mobile

Obviously, whoever owns this particular franchise is more concerned about saving money than the safety and health of their guests. First, we checked into our king suite to find that the pull out sofa was broken. Given that we have 2 small children who needed a place to sleep, this would not fly. The front desk attendant was helpful, and...

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Helpful?
Thank Brian L
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon I do apologize for the issue you encountered during your stay. It was certainly not what we envisioned for our guest to experience. We are in the process of replacing some of our sofa beds. We will address the shower floor but I would like to add that the floor mat is an anti slip mat that was...

Orlando, Florida
Reviewed July 27, 2016

The hotel is close to the Sunland Mall and a lot of eating places are nearby. The rooms were comfortable and clean. Had to make sure to put the " Do Not Disturb" sign on the door or the maid could be rousting you out of bed early about cleaning the room. Front desk and manager were very helpful and...

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Helpful?
Thank sskroll
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon Thank you for taking the time to let us know about your experience during your stay. We are pleased to know that all went well until out housekeeping staff came k nocking on your door. I will make sure to address your issue and possibly change their in time to make sure our guest are not bothered until...

Houston, Texas
Reviewed July 24, 2016 via mobile

We ended up staying two nights instead of one. My little boys loved the pool and breakfast. Our room was nice and large.. The only negative was one the mattresses in our room ; 109, was stained bad around the edges. Ladies at the front desk were all friendly and helpful. The maintenance man came to fix the door knob...

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Helpful?
Thank jalsld
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon We wanted to thank you for letting us know about your experience during your stay. We are pleased to know that the issue with the door was fixed soon after you reported the problem to us. We are happy to know that your boys enjoyed their stay as well. I am sure that the pool tired them a...

Houston, Texas
Reviewed June 14, 2016 via mobile

When traveling on business, I don't have to worry about hotel prices, I can stay anywhere I want but I choose this place because of the location, the price, and the great staff! Especially Amy! You will not find a sweeter and friendlier front desk associate anywhere. The beds are comfortable, there is plenty of things to do and places...

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Helpful?
Thank scubadude77354
Danny V, General Manager at Comfort Suites, responded to this review

Thank you so much for letting us know how you stay was. I will definitely let Amy know that you remembered her name because of the service you she provided. We want to thank you for allowing us the opportunity to be your lodging provider while in El Paso. Thank you very much for your business and hope to see...

El Paso, Texas
Reviewed June 8, 2016

The hotel is minutes away from Sunland Mall where you can find restaurants, department stores, and a great mall. The hotel was very helpful and I was surprised how comfortable the bed, comparable or better than hotels costing twice as much. One disappointment was the hot breakfast....it was luke warm. I told the front desk, and returned later. two of...

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Thank Ron I
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon I want to take this time to thank you for letting us know how your stay was. I do apologize that our breakfast had items that were not meeting your expectations. We will make sure moving forward that we monitor the temperature on our hot items to meet out guest expectations. We appreciate you letting us know that...

Albuquerque, NM
Reviewed May 30, 2016 via mobile

Aww were there for two nights. The price was high for the condition of the room. The bathroom needed the most work with a tub refinishing, new wallpaper or paint and mold removal needed. And it is in need of new mattresses. Breakfast is what one expects but the coffee was not drinkable.

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Helpful?
Thank carmenb333
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us know about your experience during your stay. We regret that we have not completed the repairs on some of our tubs but I will assure we willget the issue corrected. We do apologize that our breakfast coffee was no satisfactory. We will address that issue as well and hope that on...

Reviewed May 26, 2016 via mobile

Good job to all the staff. Especially during this week and dealing with the traffic all along I-10. The front desk staff handled everything so well. Kudos to your hotel and thank you for being accommodating during our stay while visiting family and dealing with family emergencies. We always use the comfort suites off sunland and we'll always come back.

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Thank Chris O
Kelsey S, General Manager at Comfort Suites, responded to this review

We are glad to hear that you had a positive experience during your stay.We hope that your family is well and we look forward to your next visit under different circumstances. Thank you for giving us the opportunity to be your lodging provider. Thank you Danny Danny Villasenor General Manager Comfort University

El Paso, Texas
Reviewed May 19, 2016

Manager tries to be responsive....housekeeping staff LACKING. Reported exterior door not securing-immediately repaired. Showed mgr. hallway where it NEEDED vacuumed, 3 days later...still there. Dried food on nightstand when I checked into my room.,,I cleaned that. Would NOT recommend this location.

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Helpful?
Thank Mary H
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for letting me know where we failed to meet your expectations. I am happy to know that we did fix the issues your after you brought them to my attention. I will make sure that we take every measure to keep our property clean of debris and doors operating properly. Thank you once aging for your feedback as...

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18 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more   less 

Additional Information about Comfort Suites

Address: 949 Sunland Park Dr, El Paso, TX 79922-1323
Location: United States > Texas > El Paso
Price Range: $69 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 61
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Also Known As:
Comfort Hotel El Paso
Comfort Suites El Paso
El Paso Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The best views require tolerating the noise from I-10. The rooms on the other side are quieter but no views.”
 of 5 bubbles X-NYr, Dec 3, 2015 | Read review
“Avoid the rooms directly above the pool, those are loud and noisy at night.”
 of 5 bubbles hecherdr1, Apr 7, 2015 | Read review
“First floor for good Internet”
 of 5 bubbles Solange1126, Feb 3, 2015 | Read review
“Higher rooms have less noise from above you.”
 of 5 bubbles 235nickit, Dec 13, 2014 | Read review
“Read the reviews, be sure that they accept the number of people you intend to have in the room.”
 of 5 bubbles MoPiEv, Nov 12, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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