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Comfort Suites

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64 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 17, 2016 via mobile

I honestly didn't really like it. The floor was squeaky, the bed had blood on it and the sofa bed was peed or had some sort of dried fluid and broken 😒. Plus, the door was broken 😬😬😒 I didn't complain because my husband said "it's ok this will be the last time we stay." The breakfast was ok and... More 

Helpful?
Thank Mari B
Danny V, General Manager at Comfort Suites, responded to this review

Good morning Mari B I do want to apologize for the issue you encountered and for failing to meet your expectations during your stay. I do wish you would have let us know about your experience during your stay as we would have been more than happy to have moved you to a different room or at least taken care... More 

1 review
1 of 5 stars Reviewed August 15, 2016 via mobile

Obviously, whoever owns this particular franchise is more concerned about saving money than the safety and health of their guests. First, we checked into our king suite to find that the pull out sofa was broken. Given that we have 2 small children who needed a place to sleep, this would not fly. The front desk attendant was helpful, and... More 

Helpful?
Thank Brian L
Orlando, Florida
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 27, 2016

The hotel is close to the Sunland Mall and a lot of eating places are nearby. The rooms were comfortable and clean. Had to make sure to put the " Do Not Disturb" sign on the door or the maid could be rousting you out of bed early about cleaning the room. Front desk and manager were very helpful and... More 

Helpful?
Thank sskroll
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon Thank you for taking the time to let us know about your experience during your stay. We are pleased to know that all went well until out housekeeping staff came k nocking on your door. I will make sure to address your issue and possibly change their in time to make sure our guest are not bothered until... More 

Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2016 via mobile

We ended up staying two nights instead of one. My little boys loved the pool and breakfast. Our room was nice and large.. The only negative was one the mattresses in our room ; 109, was stained bad around the edges. Ladies at the front desk were all friendly and helpful. The maintenance man came to fix the door knob... More 

Helpful?
Thank jalsld
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon We wanted to thank you for letting us know about your experience during your stay. We are pleased to know that the issue with the door was fixed soon after you reported the problem to us. We are happy to know that your boys enjoyed their stay as well. I am sure that the pool tired them a... More 

Houston, Texas
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 14, 2016 via mobile

When traveling on business, I don't have to worry about hotel prices, I can stay anywhere I want but I choose this place because of the location, the price, and the great staff! Especially Amy! You will not find a sweeter and friendlier front desk associate anywhere. The beds are comfortable, there is plenty of things to do and places... More 

Helpful?
Thank scubadude77354
Danny V, General Manager at Comfort Suites, responded to this review

Thank you so much for letting us know how you stay was. I will definitely let Amy know that you remembered her name because of the service you she provided. We want to thank you for allowing us the opportunity to be your lodging provider while in El Paso. Thank you very much for your business and hope to see... More 

El Paso, Texas
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 8, 2016

The hotel is minutes away from Sunland Mall where you can find restaurants, department stores, and a great mall. The hotel was very helpful and I was surprised how comfortable the bed, comparable or better than hotels costing twice as much. One disappointment was the hot breakfast....it was luke warm. I told the front desk, and returned later. two of... More 

Helpful?
Thank Ron I
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon I want to take this time to thank you for letting us know how your stay was. I do apologize that our breakfast had items that were not meeting your expectations. We will make sure moving forward that we monitor the temperature on our hot items to meet out guest expectations. We appreciate you letting us know that... More 

Albuquerque, NM
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 30, 2016 via mobile

Aww were there for two nights. The price was high for the condition of the room. The bathroom needed the most work with a tub refinishing, new wallpaper or paint and mold removal needed. And it is in need of new mattresses. Breakfast is what one expects but the coffee was not drinkable.

Helpful?
Thank carmenb333
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to let us know about your experience during your stay. We regret that we have not completed the repairs on some of our tubs but I will assure we willget the issue corrected. We do apologize that our breakfast coffee was no satisfactory. We will address that issue as well and hope that on... More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2016 via mobile

Good job to all the staff. Especially during this week and dealing with the traffic all along I-10. The front desk staff handled everything so well. Kudos to your hotel and thank you for being accommodating during our stay while visiting family and dealing with family emergencies. We always use the comfort suites off sunland and we'll always come back.

Helpful?
Thank Chris O
Kelsey S, General Manager at Comfort Suites, responded to this review

We are glad to hear that you had a positive experience during your stay.We hope that your family is well and we look forward to your next visit under different circumstances. Thank you for giving us the opportunity to be your lodging provider. Thank you Danny Danny Villasenor General Manager Comfort University More 

El Paso, Texas
Level Contributor
47 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed May 19, 2016

Manager tries to be responsive....housekeeping staff LACKING. Reported exterior door not securing-immediately repaired. Showed mgr. hallway where it NEEDED vacuumed, 3 days later...still there. Dried food on nightstand when I checked into my room.,,I cleaned that. Would NOT recommend this location.

Helpful?
Thank Mary H
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you for letting me know where we failed to meet your expectations. I am happy to know that we did fix the issues your after you brought them to my attention. I will make sure that we take every measure to keep our property clean of debris and doors operating properly. Thank you once aging for your feedback as... More 

Ruidoso, New Mexico
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

My family and I traveled to El Paso to pick up my mother who was arriving from out of town. We decided on this hotel because of the price and my previous experience with Comfort Suites in Las Cruces. First the positives, good price, good breakfast, good beds. Now the negatives, hair in several places in the bathroom, a wall... More 

Helpful?
Thank Sergio C
Kelsey S, General Manager at Comfort Suites, responded to this review

Thank you so much for taking the time to let us know how your stay was. I understand that we need to improve on the cleanliness and we will improve. We appreciate that you have given addressed the issues you experienced so that we can address them with the staff. Your feedback is greatly appreciated. Thank you for your business... More 

Questions? Get answers from hotel staff and past guests. Ask a question

18 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & Grounds (1)
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Business Center/Function Rooms (1)
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Pool/Beach Area (1)
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Dining (2)
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Room/Suite (9)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more   less 

Additional Information about Comfort Suites

Address: 949 Sunland Park Dr, El Paso, TX 79922-1323
Location: United States > Texas > El Paso
Price Range: $70 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Comfort Hotel El Paso
Comfort Suites El Paso
El Paso Comfort Suites
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