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Comfort Suites

ComfortSuites$64*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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69 Reviews from our TripAdvisor Community

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Showing 67: English reviews
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MORENO VALLEY
Reviewed 4 days ago NEW

I stayed here in 2014 and gave it a good review. Not near as good now. Tiny TV, but lots of stations. No printed TV chanel list, “we’re changing our channel lineup”. Uh, why does that mean you can’t have a current list? Almost $30 cheaper than other CS in town, for good reason. This one overdue for rehab. 3...

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Helpful?
Thank drdroad
Kelsey S, General Manager at Comfort Suites, responded to this review

Good morning I wanted to thank you for giving us your feedback from your recent stay. I do apologize that we did not have a tv listing in your room and while we are changing our lineup that is not a reason for not having a guide. We will address that issue and have a tv guide available. Due to...

HOTEL’S FAVORITE REVIEW
Reviewed March 29, 2017 via mobile

We are originally from El Paso and still have family here, but rather stay here at this place and staying with family. We decided to come in for the weekend to bring a couple friends of ours to visit El Paso. One of my friends that had never been to El Paso and I really wanted to show her a...

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Helpful?
Thank Michelle P
About Hotel's Favorite Review
Kelsey S, General Manager at Comfort Suites, responded to this review

Good morning Michelle P Thank you so much for telling us about your experience with your stay. We are pleased to know you had a positive experience and we are especially thrilled to know that you consider our location a home away from home. We look forward to your next visit and I did want to add that we are...

Reviewed 1 week ago via mobile

Other than going to my first assigned room and it wasn't cleaned and a power outage it was a comfortable stay and the room was clean. The third floor was under construction but there was no noise by the time I arrived. I didn't get a chance to eat the breakfast on Saturday because I had to get across town...

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Helpful?
Thank hobbsnm
Kelsey S, General Manager at Comfort Suites, responded to this review

Good morning hobbsnm I wanted to apologize for the inconvenience of having to be changed to a different room because it was not ready to be occupied. We have address the issue and we hope it does not repeat itself. We did appreciate your patience from the power outage. We have not yet received an explanation as to what caused...

Reviewed December 18, 2016 via mobile

Three moths ago I paid for a junior suite and a king size bedroom at this hotel, I arrive with my family on Friday December 16th, 2016 at 10 pm and the front desk girl told me the just had the king size bed room ready and that they had moved me to the sleep in for the junior suite....

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Helpful?
Thank Maria Laura R
Kelsey S, General Manager at Comfort Suites, responded to this review

Good morning I did review your comments on your stay and I wanted to apologize for the inconvenience of having to move you to our other property across the parking lot. We unfortunately overbooked our Comfort Suites for 2 months and did not have the accommodations you had requested at the time. I hope that we will be able to...

San Dimas
Reviewed October 27, 2016

We stayed here one night on our way to Arizona. The room seemed clean and was comfortable. The bed was good. Breakfast was ok but coffee and hot water were out in the lobby instead of the breakfast room. Would probably stay again for an over-nighter.

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Helpful?
Thank RetTravelers
Kelsey S, General Manager at Comfort Suites, responded to this review

Good morning Thank you for taking the time to let us know about your experience during your stay. I am pleased to know that you did have a positive experience with the exception of aa couple of issues. We will definitely address the issues you have brought to our attention. Thank you Danny General Manager Comfort Suites Sunland Park El...

Reviewed August 17, 2016 via mobile

I honestly didn't really like it. The floor was squeaky, the bed had blood on it and the sofa bed was peed or had some sort of dried fluid and broken 😒. Plus, the door was broken 😬😬😒 I didn't complain because my husband said "it's ok this will be the last time we stay." The breakfast was ok and...

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Helpful?
Thank Mari B
Danny V, General Manager at Comfort Suites, responded to this review

Good morning Mari B I do want to apologize for the issue you encountered and for failing to meet your expectations during your stay. I do wish you would have let us know about your experience during your stay as we would have been more than happy to have moved you to a different room or at least taken care...

Reviewed August 15, 2016 via mobile

Obviously, whoever owns this particular franchise is more concerned about saving money than the safety and health of their guests. First, we checked into our king suite to find that the pull out sofa was broken. Given that we have 2 small children who needed a place to sleep, this would not fly. The front desk attendant was helpful, and...

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Helpful?
Thank Brian L
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon I do apologize for the issue you encountered during your stay. It was certainly not what we envisioned for our guest to experience. We are in the process of replacing some of our sofa beds. We will address the shower floor but I would like to add that the floor mat is an anti slip mat that was...

Orlando, Florida
Reviewed July 27, 2016

The hotel is close to the Sunland Mall and a lot of eating places are nearby. The rooms were comfortable and clean. Had to make sure to put the " Do Not Disturb" sign on the door or the maid could be rousting you out of bed early about cleaning the room. Front desk and manager were very helpful and...

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Helpful?
Thank sskroll
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon Thank you for taking the time to let us know about your experience during your stay. We are pleased to know that all went well until out housekeeping staff came k nocking on your door. I will make sure to address your issue and possibly change their in time to make sure our guest are not bothered until...

Houston, Texas
Reviewed July 24, 2016 via mobile

We ended up staying two nights instead of one. My little boys loved the pool and breakfast. Our room was nice and large.. The only negative was one the mattresses in our room ; 109, was stained bad around the edges. Ladies at the front desk were all friendly and helpful. The maintenance man came to fix the door knob...

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Helpful?
Thank jalsld
Danny V, General Manager at Comfort Suites, responded to this review

Good afternoon We wanted to thank you for letting us know about your experience during your stay. We are pleased to know that the issue with the door was fixed soon after you reported the problem to us. We are happy to know that your boys enjoyed their stay as well. I am sure that the pool tired them a...

Houston, Texas
Reviewed June 14, 2016 via mobile

When traveling on business, I don't have to worry about hotel prices, I can stay anywhere I want but I choose this place because of the location, the price, and the great staff! Especially Amy! You will not find a sweeter and friendlier front desk associate anywhere. The beds are comfortable, there is plenty of things to do and places...

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Helpful?
Thank scubadude77354
Danny V, General Manager at Comfort Suites, responded to this review

Thank you so much for letting us know how you stay was. I will definitely let Amy know that you remembered her name because of the service you she provided. We want to thank you for allowing us the opportunity to be your lodging provider while in El Paso. Thank you very much for your business and hope to see...

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18 photos of this hotel

Management photos: Courtesy of the property manager

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Room/Suite (9)
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Breakfast Available
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more   less 

Additional Information about Comfort Suites

Address: 949 Sunland Park Drive, El Paso, TX 79922-1323
Location: United States > Texas > El Paso
Price Range: $82 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 61
Reservation Options:
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Also Known As:
Comfort Hotel El Paso
Comfort Suites El Paso
El Paso Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The best views require tolerating the noise from I-10. The rooms on the other side are quieter but no views.”
X-NYr, Dec 3, 2015 | Read review
“Avoid the rooms directly above the pool, those are loud and noisy at night.”
hecherdr1, Apr 7, 2015 | Read review
“First floor for good Internet”
Solange1126, Feb 3, 2015 | Read review
“Higher rooms have less noise from above you.”
235nickit, Dec 13, 2014 | Read review
“Read the reviews, be sure that they accept the number of people you intend to have in the room.”
MoPiEv, Nov 12, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
ComfortSuites
$64* /night
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Orbitz.com$72
Travelocity$72
Expedia.com$72
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*Disclaimer
Prices are for 1 room, 2 adults
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