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Quality Inn & Suites Airport

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Traveler (23)
Room & Suite (34)
Dining (8)
Overview
  • Excellent25%
  • Very good34%
  • Average26%
  • Poor6%
  • Terrible9%
Travelers talk about
“motor lodge”(2 reviews)
“sausage links”(4 reviews)
“refried beans”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Free Airport Transportation
2 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (170)
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16
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42
52
43
9
16
Show reviews that mention
All reviewsmotor lodgesausage linksrefried beansstar priceroom was cleanno elevatorthe mexican restaurantwafflesmicrowave and mini fridgefree breakfastthe maintenance mancarlsbad cavernsan older hotelparking lot isbiscuits and gravywalking distancenight stay
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1 - 5 of 162 reviews
Reviewed 4 weeks ago via mobile

I’m usually pretty open minded about mistakes or mishaps with re to hotel reservations. I used to be a front desk clerk for many years. I know sometimes mistakes are made but I would still be able to “make things right” for the guest. This...More

Thank Elvis1983
Response from QualityInnElPaso, Hotel Manager at Quality Inn & Suites AirportResponded 3 weeks ago

Dear Valued Guest, Greetings from the .Quality Inn & Suites El Paso Airport. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall...More

Reviewed 4 weeks ago

The staff were very friendly and the room was clean. It was a road trip stop, so we wanted an easy to find, easy to check in and access the room. Breakfast was good, but there was no bacon :( For the price, it is...More

Thank staffie2001uk
Response from QualityInnElPaso, Hotel Manager at Quality Inn & Suites AirportResponded 4 weeks ago

Dear Guest, Thanks for staying with us during your recent visit to our area. We appreciate your review and the observations mentioned therein. We are addressing your concerns related to the improvement. You shall definitely find the difference during your next visit. We hope to...More

Reviewed July 3, 2018

Suite was spacious and clean, but property is very dated and needs remodeling. Furniture also dated. Only stayed over night, but the front office area is nice. Floors upstairs seem to bounce somewhat when walking. No what I would expect from a name brand such...More

Thank John D
Response from QualityInnElPaso, Hotel Manager at Quality Inn & Suites AirportResponded July 11, 2018

Dear Guest, We have noticed your feedback and understand that we could not match your expectations. Your reviews are important to us. We shall check, investigate and take effective actions. Customer satisfaction is important to us. Sincerely, Hotel Manager.

Reviewed June 24, 2018 via mobile

Guest service was very friendly. The complimentary breakfast from 6:30-9:30 was satisfying and offered many options. The pool which, I did not swim in, looked properly maintained. Our room was clean and was kept stocked daily. The hotel is right across the street from the...More

Thank ewood22
Response from QualityInnElPaso, Hotel Manager at Quality Inn & Suites AirportResponded June 29, 2018

Dear Guest, Your extended stay with us proves that we did an excellent job for you – serving you well enough that you remained with us when you could have chosen to stay elsewhere at any time. We’re grateful for guests like you and appreciate...More

Reviewed June 17, 2018 via mobile

Booked 2 months in advance for a 5 night stay. Booked a 2 double bed room. Pretty clean. Cleaning service was done daily. Only issue I had was walking on the floor barefoot turned the bottoms of my feet black. & tubs are a little...More

Thank rachelv2
Response from QualityInnElPaso, Hotel Manager at Quality Inn & Suites AirportResponded June 29, 2018

Dear Guest, Thank you for indicating that you would stay with us again. That’s the highest compliment possible. I am sorry, however, the carpet cleanliness was a concern for you. Our goal is an excellent experience for every guest, and I’m pleased we completely satisfied....More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Laundry Service
Multilingual Staff
Shuttle Bus Service
Room Service
Airport Transportation
Meeting Rooms
Business Center with Internet Access
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
$56 - $85 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
$56 - $85 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (23)
Room & Suite (34)
Dining (8)
Pool & Beach (1)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Cristin P
July 7, 2017|
Answer
Response from aprilneo | Reviewed this property |
I honestly do not know. :( I only stayed for one night and was in a double queen room. Sorry I can't help further.
0
Votes
Craig C
February 25, 2017|
AnswerShow all 2 answers
Response from Debbie J | Reviewed this property |
Check in is 3 p.m. Best I remember, most of the rooms are on one level.
0
Votes
wshen0123
May 13, 2016|
AnswerShow all 2 answers
Response from Sharolyn O |
I believe they do. They're good people with excellent customer service. Give them a call and give them a heads up of your late arrival. Please note, I believe they do not provide shuttle service during your arrival time.
1
Vote
Room Tips
"Anywhere in the back away (north side) from the major road and the cross-street."
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"Ask for the east side."
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"Our room was quiet yet we were right in the middle of families with children, seems all the rooms would be..."
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"please ask for a room away from the street 1. FLOOR i was sleeping as a baby"
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