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Extended Stay America - El Paso - West

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Traveler (8)
Room & Suite (19)
Traveler (8)
Room & Suite (19)
Dining (1)
Overview
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990 Sunland Park Dr, El Paso, TX 79922-1324 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - El Paso - West
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Rooms
Nov 25Nov 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews (68)
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1 - 5 of 63 reviews
Reviewed August 7, 2018 via mobile

I would not stay at this place again. Extended stays mean they have the things they promote. They did not have dishes at all and I extended my stay and the employee screwed it up and so me and girls had to leave sooner because...More

Thank Armisha T
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded August 9, 2018

Armisha, we are extremely sorry for the poor service you received during your stay with us. Please know kitchenware for your suite are always available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Also,...More

Hotel's Favorite
Reviewed May 2, 2018 via mobile

Anyone that’s been to El Paso recently knows about all the freeway construction. When I arrived they had all roads closed and my GPS couldn’t figure a way in, so I called the hotel. Hilaria was so helpful in guiding me in around all the...More

Thank TomAtEarthlog
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded May 2, 2018

Thank you for staying at Extended Stay America. We are thrilled to read you liked your well-appointed room and the courteous service provided by our associates. We will be sure to share your compliments with our team, especially Hilaria & Delilah. Thanks for being our...More

Reviewed March 19, 2018

My husband, my daughter and I were staying at ESA West from 3/11 - 3/15 for 4 nights. The location of the hotel is near highway I10 which is very convenient to everywhere. The outside of the building looks fine, and the front desk staffs...More

1  Thank Kitty T
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded March 21, 2018

Kitty, we are disheartened to read your review. You deserved a clean, comfortable and stress-free stay, and we are sorry we did not live up to your expectations. We have discussed your feedback with our housekeeping team to ensure this doesn’t happen again moving forward....More

Reviewed March 3, 2018

Pleasant staff - always willing to help and make my stay comfortable. Housekeeping did a good job. In spite of the comment below under issues; my room was very clean and I found the property clean with exception of Friday - Monday (see below) ....More

Thank Maura E
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded March 4, 2018

Maura, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and courteous service. However, please accept our apology as well every assurance we will be working to address the concerns you outlined. We try to be...More

Reviewed February 9, 2018

The building is in a nice part of town and looks new and clean on the outside. The inside is completely opposite. It was dim, damp and dingy. The room was large and the bed was overall comfortable but between the refrigerator, AC and traffic...More

Thank aggies1999
Response from 00esa, Manager at Extended Stay America - El Paso - WestResponded February 11, 2018

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Air Conditioning
Dry Cleaning
Laundry Service
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
Beachfront
Restaurant
Bar/Lounge
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
20
Price range
$70 - $99 (Based on Average Rates for a Standard Room)
Formerly known as
Studio Plus Deluxe Studios
Also Known As
Studio Plus El Paso
Location
United States > Texas > El Paso
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
20
Price range
$70 - $99 (Based on Average Rates for a Standard Room)
Formerly known as
Studio Plus Deluxe Studios
Also Known As
Studio Plus El Paso
Location
United States > Texas > El Paso
Photos
Traveler (8)
Room & Suite (19)
Dining (1)
Pool & Beach (1)
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Questions & Answers
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Karla G
March 26, 2016|
Answer
Response from padprod | Reviewed this property |
Yes it does
0
Votes
Larrylegend27
March 25, 2015|
AnswerShow all 2 answers
Response from DougDVW | Reviewed this property |
The Convention Center is about a 10 minute drive just down the freeway. I would recommend staying here, as there are more restaurants to choose from.
0
Votes
Room Tips
"Stay away from the first floor. Not sure about the other rooms in the different floor."
smt8
Mar 19, 2018
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"A lot of people use the stairs - I would stay away from a room near the stairwells."
akitasrme
Mar 3, 2018
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"Rooms on the back of the building may have less traffic noise."
ariloshay
May 3, 2017
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"top floor has less traffic no noise"
ktmaine2017
Apr 11, 2017
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