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Chase Suite Hotel El Paso

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Chase Suite Hotel El Paso
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219 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Buffalo, New York
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Property is well maintained, but tired. Could use a facelift. Staff was very helpful and friendly. Would love to have some 2 bedroom suites on first floor. Stairs difficult for some. Prices are exceptional! Would absolutely stay again.

Helpful?
Thank westieday
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Pros: Room is large clean Nice staff Staff very accommodating. Cons: First room smelled so bad we could not stay. The bathroom was literally falling apart. Bathtub was coming apart. Screws were missing on most bathroom fixtures Everything wrong was fixed immediately after complaint. They even bolted the toilet down 10 minutes after complaint. Second room Ran out of toilet... More 

Helpful?
Thank Rich P
Tucson, Arizona
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The good: it is clean, had a comfortable bed, and is convenient to a couple of nice restaurants. The bad: almost everything else. The towels are flimsy and they only gave us two. We asked for more and they gave us one more but the next day, back to only two. There was no shampoo in the bathroom (there was... More 

Helpful?
Thank OnTheRoadTucsonAZ
San Antonio, Texas
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We have been staying at this hotel on cross country trips for the last 10 years. It permits pets, has nice large rooms with kitchens, offers a decent breakfast, has plenty of parking and is close to a couple of good restaurants. We have been paying $10 or $15 pet fee...until this recent visit. This time we were surprised with... More 

Helpful?
Thank Lohe
Nairobi, Nairobi, Kenya
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here as extended stay. Rooms: clean, comfortable and adequate. The Kitchen in the Studios is quite convenient for long term stays. We alternated between studio and 2 bed apartment all great. Only thing about the 2 bed apartment was that they are all located upstairs and it can be a mission if you have lots of luggage. Location:... More 

Helpful?
Thank Prital N
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Prital; On behave of the staff of Chase Suites El Paso, we want to thank you for taking the time to review your stay, it is very important for us and to me specially to know what our guests experienced and how we can improve and make it better. One exciting thing I want to share with you, we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We love this place, it is not a 5 star hotel, but has 2 bedrooms, 2 bathrooms and kitchen. Very good internet connection. It is very quiet and very close to the Cielo Vista shopping mall. We go there every time.

Helpful?
Thank Fili S
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Fili; Thank you for reviewing your stay with us at Chase Suites El Paso. We are very happy your stays have been great and you enjoy our amenities like of Free Wi-Fi. and take advantage of our full kitchens. I hope you have seen the upgrades we are doing to the property and we will keep doing our best... More 

Ruidoso, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I give this hotel a very good because of the room being clean and the professional staff. I didn't give it an excellent because the rooms need a really good update, the doors need to be reworked so one does not have to slam them shut, the vent to the A/C need to be cleaned because there is soot around... More 

Helpful?
Thank Cindy L
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Cindy; I want to thank you for taking the time to review for stay with us at Chase Suites El Paso. I want to share some exciting news about some changes we are doing at the hotel. We are currently in the process of trimming down our landscape bushes to create more space around our air conditioning units so... More 

Level Contributor
94 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have been here 3 times. I got a two-bedroom Suite which did have very nice large king size beds. Having said that the rooms need serious upgrades they are very old and my little kitchenette had a big tear right in the flooring. Everything is seriously dated. You enter your room from the outside. Staff are very friendly and... More 

Helpful?
Thank Jonathan S
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Jonathan; First of all let me thank you for taking the time to review your latest stay with us. With that said I want to share exciting news, we are currently going thru an upgrade process and will be tackling issues you mention. For our kitchen area, we are replacing the floor with engineered wood and some of our... More 

El Paso, Texas
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed at this hotel several times and have found it to be a decent choice near the airport. This visit my room had no clothes hangers, no tv remote, the bathroom light was out, no conditioner. The front desk got me some hangers fairly quickly. The tv remote they brought only controlled the channels, not the volume. The... More 

Helpful?
Thank Bruce B
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Bruce; I want to apologize for all the inconveniences you experienced and for not meeting your expectations. I have addressed these issues with all the department heads and have placed a new process to inspect rooms as well as more training for my new housekeepers, this in an effort our avoid this issues from happening and as a training... More 

Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Staff is very friendly and accommodating. This is an older hotel and it shows its age. It is nice if you have an extended stay or need some extra room but this is not my first choice. Pool is nice and they have a nice patio, breakfast is included but just ok.

Helpful?
Thank leisure9traveler83
Questions? Get answers from hotel staff and past guests. Ask a question

81 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities

Additional Information about Chase Suite Hotel El Paso

Address: 6791 Montana Ave, El Paso, TX 79925-2209
Location: United States > Texas > El Paso
Price Range: $87 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Chase Suite El Paso
Hotel Style:
#21 Business Hotel in El Paso
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