On the recommendation of friends, we decided to stay in Hotel Giraffe for a long weekend to celebrate a special birthday. From the moment we first got in touch with the hotel, we were so impressed with their wonderful customer service and how much they wanted to look after their guests. Our room was spacious and really comfortable, and the extras that are included in the price made a real difference. Breakfast was of a really high standard, and we especially liked the wine and cheese reception every evening, with Gabriela and her co-workers being so attentive and helpful. We also found the location perfect, in that it was a little bit away from the most crowded parts of the city, but with the metro two minutes walk away, Central Park, Grand Central Station and the Staten Island ferry were easily reachable. There's no question, we'll be back!

Overall, I enjoyed my stay at Hotel Giraffe. The welcoming and attentive staff is the strong point of this property. However, the hotel itself could use some improvement in the following areas. The decor and comfort of the rooms was uninspired. A lot of this has to do with lighting or lack there of. The dimness of the room made it look dingy and uninviting. Is it too much to ask for a decent reading light? I initially was impressed by the fact that there were motorized blackout shades until I realized they didn’t completely cover the window opening. There was about a 2-inch gap on either side. The building across the street was under construction and left the lights on all night which meant light was pouring into my room all night - completely annoying! I enjoyed the continental breakfast buffet, although the coffee (made in the kitchen and poured into thermal carafes) was never that hot. The evening wine and cheese reception was wonderful and met my needs of a light supper before shows. However, why not just roll the $25 “resort” fee into the room price? It wasn’t an optional amenity, and the hotel certainly didn’t feel like a resort. It’s all about perceived value, and presented like that it didn’t feel like value. The airlines are already nickel and diming people. Must the hotels do it now? Finally, the hotel was convenient to Madison Square Garden, where I attended 2 shows. I felt safe walking the 3/4 mile route back to the hotel around midnight. Sadly, there is quite a large homeless problem in NYC, and the area was not exempt from the problem. Finally, the hotel is on the 6 subway line, but other than that isn’t terribly convenient for public transportation. Because of that, I would probably look for another hotel next time.

My two daughters and I stayed here for a weekend to wedding dress shop for one of my daughters. I was a "girls weekend". The location was perfect! We were within easy walking distance of Eataly and other great restaurants. The staff was very professional and extremely helpful. The room was perfect for the 3 of us. Our room was 2 queens with a Juliet balcony. The high glass doors leading to the balcony let in a lot of natural light and the double oversee mirrors with counter on either side of the TV was perfect for 3 women getting dressed. The room was very clean and modern. The lobby lounge area had plenty of comfy seating group areas and we especially enjoyed and indulged the complimentary snacks of fresh fruit, chips and Cliff bars. My daughters loved making themselves espresso coffees, and me a latte when we returned for a quick break. Because the hotel was in such an ideal location, it allowed us to make pit stops to drop off packages and get a coffee. The hotel is a boutique size which was a nice respite from our usual stays in NYC at the large chain hotels. It made for a more intimate and rewarding experience for our special week-end.