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The Marcel at Gramercy

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The Marcel at Gramercy
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2,855 Reviews from our TripAdvisor Community

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Showing 2,439: English reviews
Austin, Texas
Reviewed June 26, 2015

Just finished up a week long stay at this hotel, and it really surprised me. I loved the coffee and tea on the roof terrace, and found the employees to be very helpful and friendly. No matter the time of day, I thought everyone was very helpful. Shout out to Doris and David for helping me throughout my stay with...

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Helpful?
2Thank SSalinaCityGrl1
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi SSalinaCityGrl1 - Thank you so much for sharing your great review with us! I have shared your positive comments with David and Doris, and they are both very appreciative. Thank you again - we look forward to welcoming you back soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

United Kingdom
Reviewed June 26, 2015

I want to commend the staff of this hotel on the great attention to detail they have! I came to NYC to celebrate my honeymoon, and they couldn't have done a better job in making it memorable for me and my wife! They surprised us with wine and a hand written card, and gave us a large room on the...

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Helpful?
Thank OldManTravelin45
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi OldManTravelin45 - Thanks so much for your great feedback! Our Team is always striving to provide great experiences for our guests, and it's apparent that we made good on this promise during your stay! we're glad you decided to spend your honeymoon here, and hope to see you again soon! Feel free to reach out, and I'll ensure another...

London, United Kingdom
Reviewed June 26, 2015

I stayed at the Marcel at Gramercy from the 09/06/15 to 19/06/15 in room number 210 on the second floor which overlooked the East 24th street. Pros, Great location with interesting landmarks within easy walking distance. Close to transport. The bed was comfortable. The staff were friendly and helpful. The view from the guest lounge on the 10th floor is...

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Helpful?
1Thank leon_quigley
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi leon_quigley - Thank you for sharing your feedback with us. I am sorry to hear that you did not thoroughly enjoy your stay with us. Please feel free to reach out to me directly the next time you're planning a return visit. I would be more than happy to offer you an upgraded room type and a great rate...

Los Angeles, California
Reviewed June 26, 2015

This place was nicely decorated (lobby and room), but it was TINY! I don't know if that is supposed to give you that NY feel or what... Based on the room size and layout, it seems like perhaps this was a college dorm at some point. There is a stocked mini-fridge. Ear plugs are provided to block out noisy city...

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Helpful?
Thank Maya D
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Maya D - Thank you for sharing your feedback with us! We're glad you enjoyed your stay with us, and love that you were able to take advantage of our 10th floor lounge and complimentary tea and coffee! We hope to see you again soon. Take care. Mike Williams General Manager mwilliams@marcelhotelnyc.com

Alblasserdam, The Netherlands
Reviewed June 26, 2015 via mobile

Good central location and very nice people at hotel. Taxi services oh hotel is recommended. Breakfast you can do at other location. Though a good cup of coffee in THE morning is OK. Just around the corner there is à Nice supermarket with good products and nice smoothies.

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Helpful?
1Thank Willem D
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Willem D - Thank you so much for sharing your feedback with us! We're glad you enjoyed our great location and friendly staff. We hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Brighton, United Kingdom
Reviewed June 24, 2015

We loved everything about this Hotel in the Gramercy Neighbourhood. We booked online and requested a Room on a higher Floor and not next to the Lift , we arrived and they offered us a room on the 4. floor ( no view) and when I asked about my request they said we could change to another Room tomorrow. The...

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Helpful?
Thank hedy h
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi hedy h - Thank you for sharing your experience with us! We are glad we were able to upgrade you to a nice room - we hope you loved the big windows! We are glad you have found your new home away from home while in NYC, and hope to see you again! Take care. Mike Williams General Manager...

Chicago, Illinois
Reviewed June 24, 2015

Great location away from the madness of Times Square but still conveniently located. Nice decor. Rooms small but as expected for NYC. Noisy a/c unit in room. I would recommended this place for a couple of nights. Any more and id probably want a bigger room but then I'd have to spend more $$$$

Review collected in partnership with this hotel
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Helpful?
Thank fionar246
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi fionar246 - Thank you for sharing your nice feedback with us! We're located in the Gramercy Park neighborhood, which is a bit quieter than the mid-town/Times Square area. Thanks for noticing! We would love to welcome you back into one of our larger, upgraded room types. Please feel free to reach out to me directly the next time you're...

Brasilia
Reviewed June 23, 2015

The hotel was clean, have an excellent ubication, the personal was very nice, the room is very confortable. The only problem was the internet. I paid for having this service in my room. And it didnt work... It worked just for moments.

Review collected in partnership with this hotel
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Helpful?
Thank mariajimena2015
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi mariajimena2015 - Thank you for sharing your feedback with us. We're glad you enjoyed our great location, clean rooms and helpful staff. I am sorry you experienced issues with our internet service. I hope our Wifi support team was able to get you back up and running. We hope to see you again soon. Take care! Mike Williams General...

Washington DC, District of Columbia
Reviewed June 22, 2015 via mobile

My wife, 8 yr old g-daughter and I stayed 2 nites. The room & beds were very comfortable. The staff very friendly and helpful-- spot on subway and bus info. Nice quiet local-24th and 3rd. Many local moderate eats. Non tourist$. Treated us well

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Helpful?
2Thank Stephen K
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Stephen K - Thank you for sharing your great experience with us! We're glad you enjoyed your stay with us, and hope to see you again soon! Take care. Mike Williams General Manager mwilliams@marcelhotelnyc.com

Monument Beach, Massachusetts, United States
Reviewed June 22, 2015

Hotels in NYC are expensive and this was the best deal in the area that I wanted to stay in. The hotel was a little hard to find due to some construction scaffolding. The lobby was small but neat and comfortable. The staff was very nice although they had trouble finding my reservation as they had transposed by first and...

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Helpful?
Thank Peter R
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Peter R - Thank you for sharing your feedback with us. Please feel free to reach out to me directly the next time you're planning a return visit. I would be happy to personally handle your reservations and ensure an upgraded room type. Thank you again - take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Location: United States > New York > New York City > Manhattan , Murray Hill
Price Range: $197 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#111 Business Hotel in New York City
#121 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Marcel at Gramercy staff and other travelers.
34 questions
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Good views”
allanb740, 3 weeks ago | Read review
“Try and get a room higher up ours was on 6th floor”
davem656, 4 weeks ago | Read review
“great staff, good location”
G2127DAashleyl, Mar 20, 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
brookslambert, Mar 2, 2017 | Read review
“Get an upper floor room away from street noise.”
LongIdler, Feb 28, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question