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The staff was more than accommodating and knew our family as we came and went. I went for a class at NYU Hospital within walking distance. My family came along. We arrived early and the put us up quickly. The staff was knowledgeable and proactive.
We stayed here for a St. Patrick’s Day weekend. Location is excellent for what we needed. Staff was extremely friendly and helpful. Validated parking garage only three doors down which was a nice surprise. Good email communication helped us out. The room we had was...More
I want to thank the Marcel Team for another amazing stay! I was able to drop off my bags early and they made sure they were in my room waiting for me when I arrived later.
As always, the room was perfect and I really...More
Stayed here, 14-17th March
Couldn’t fault it.
Rooms were cleaned each day.
We stayed in a smaller bedroom, but it was big enough for both of us. (Who wants to stay in their room for longer than expected anyway, NYC needed exploring!!)
In the room,...More
I stayed in many hotels in Manhattan and this is by far the noisiest I had so far. First night was towards the street - I usually sleep well but here it was impossible. Second night was towards the courtyards but really no view, and...More
Response from Kendal B, Guest Relations Manager at The Marcel at GramercyResponded yesterday
Thank you for taking the time to review us, we appreciate your comments and we would like to apologize for all inconveniences you experienced during your stay with the broken sink. I will personally look into this. We understand you may not come back in...More
Response from Kendal B | Property representative |
You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added your refund is returned.