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The Marcel at Gramercy

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201 East 24th Street, New York City, NY 10010-3801
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Traveler (737)
360
Panoramas (7)
Room & Suite (425)

About

#106 of 506 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
Just steps from the historic and exclusive Gramercy Park, the Marcel at Gramercy Hotel is far enough away from the bustle of Midtown Manhattan, but within walking distance to many of NYC’s most exciting neighborhoods. Take a break and stroll through our nearby neighborhoods; Gramercy Park, East Village, Chelsea, and SoHo. Find boutique amenities throughout each of the 136 guest rooms at this Manhattan hotel. The hotel features a 10th floor business lounge with free WiFi, TV, coffee and tea service along with a rooftop terrace with lounge chairs for relaxing and sun bathing while basking in the view of the Empire State Building. Whether your stay is for business or leisure, the Marcel at Gramercy Hotel offers everything you’ll need for an enjoyable stay in Manhattan. Come stay with us while you discover all that NYC has to offer.
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Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Airport transportation
Business Center with Internet Access
Rooftop terrace
Baggage storage
24-hour check-in
Parking
Wifi
Breakfast available
Breakfast buffet
Taxi service
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish
4,514Reviews52Q+A100Room tips
Traveler rating
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Popular mentions
MrsL1975 wrote a review Aug 2020
London3 contributions7 helpful votes
Was due to stay here 3rd-7th September, travelling from London for my husbands 50th birthday. Obviously, because of Covid-19 we are unable to take the trip. We requested a refund months ago from the hotel and keep being fobbed off saying management are still dealing with deciding on a refund. We then received a notification from Booking.com (who we booked it through) telling us that the hotel were offering a free cancellation. We were thrilled, but despite this, the hotel STILL haven't refunded us, and every time I contact them they keep referring back to the same excuse. They're ripping off customers.
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Date of stay: August 2020Trip type: Traveled as a couple
2 Helpful votes
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NYC W wrote a review Aug 2020
New York City, New York1 contribution2 helpful votes
DO NOT STAY. This is not a hotel. This is now a homeless shelter and has been for months. Some of the men have drinking and drug issues. They have officers inside the lobby and patrolling the perimeter of the building as well. The restaurant inside is also closed.
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Date of stay: August 2020
Rooms
Location
Service
Room Tip: This is a homeless shelter
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2 Helpful votes
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CurlyRose wrote a review Jul 2020
London, United Kingdom23 contributions26 helpful votes
Four of us were due to stay here for 3 nights as part of a longer stay visiting family in Long Island. We were due to stay from 3rd April 2020 but could not go due to the USA closing their borders as well as no flights leaving the UK. I'm sure I don't need to tell you that this was down to the global pandemic. We have repeatedly asked for a refund since then and all we are told over and over again is that there is "no decision from upper management regarding refunds". We have not been to the hotel, we haven't used any facilities or received any kind of service and yet the hotel are keeping our money. EVERY other airline, travel company, accommodation provider and entertainment company that I happen to have booked with have refunded us for flights, accommodation and theatre tickets in this unprecedented situation and yet The Marcel at Gramercy have not. Given that the pandemic is far from over I would seriously consider whether booking this hotel in uncertain times would be a sensible thing to do. They clearly have no morals or concern for good customer service and I would also therefore consider whether they do put the customer first. Very disappointing to be dealing with such a difficult company after all others have been so simple and accommodating.
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Date of stay: April 2020Trip type: Traveled with friends
1 Helpful vote
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Jack C wrote a review May 2020
1 contribution1 helpful vote
I was in town for a couple of days for an event and decided to stay at The Marcel at Gramercy. It was an ideal location for me, and I am happy I stayed there. The rooms were fine, but the best part of my experience was the staff, specifically, Mohamed the doorman. He was not only very attentive to my needs, but always smiling and enthusiastic to help. I had a great talk with him at the end of my time, putting the cherry on top of my stay.
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Date of stay: February 2020Trip type: Traveled on business
1 Helpful vote
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EdF wrote a review Mar 2020
3 contributions
Great area to stay in, right next to 5th Avenue and the flat iron building. Upon leaving the hotel you are immediately engrossed in New York, you can walk for hours and not realise. Right next to citi-bikes, which is $3 for 30 minutes and in 30 mins you can get anywhere you need to. The hotel itself has lovely staff, Milta and Caroline at reception and Mohamed at the door were all really generous and positive! We were upgraded to a king size room and given a small present for our anniversary which shows the hotel really cares about its guests. The amenities are everything you need and the bed was the most comfortable I had ever been in!! We were floor 3 with a window overlooking the road and noise outside did not disturb us at all. Attached are photos from the rooftop terrace where they serve refreshments everyday between 4-6. I believe you can make coffee and tea whenever. 100% would recommend. We booked through booking.com and no hidden fees or taxes, everything up front. We would definitely stay here again if we come back to New York!
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Date of stay: March 2020Trip type: Traveled as a couple
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PRICE RANGE
$192 - $496 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marcel at gramercy hotel, marcel new york, marcel hotel nyc, hotel marcel new york, marcel nyc
LOCATION
United StatesNew YorkNew York CityMurray Hill / Kips Bay / Manhattan
NUMBER OF ROOMS
136
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Frequently Asked Questions about The Marcel at Gramercy
Which popular attractions are close to The Marcel at Gramercy?
Nearby attractions include ZTrend (0.08 miles), Modern Pinball NYC Arcade, Party Place and Museum (0.1 miles), and Jazz Standard (0.2 miles).
What are some of the property amenities at The Marcel at Gramercy?
Some of the more popular amenities offered include a lounge, airport transportation, and breakfast buffet.
Which room amenities are available at The Marcel at Gramercy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Marcel at Gramercy?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at The Marcel at Gramercy?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Marcel at Gramercy?
Conveniently located restaurants include Bagels & Schmear, Bistango Restaurant, and Hillstone.
Does The Marcel at Gramercy have an airport shuttle?
Yes, The Marcel at Gramercy offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Marcel at Gramercy?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Marcel at Gramercy?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Marcel at Gramercy?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (2.5 miles), World Trade Center Memorial Foundation (2.5 miles), and Hamilton Park (2.8 miles).
Is The Marcel at Gramercy accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.