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Hilton Garden Inn Times Square

790 Eighth Avenue, New York City, NY 10019-7568
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Guests1 room, 2 adults, 0 children
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$198
$191
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Free cancellation until 10/01/19
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$198
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Orbitz.com
$198
$191
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Free cancellation until 10/01/19
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Hotels.com$191
Expedia.com$191
ZenHotels.com$198
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Room & Suite (836)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS , famous 42nd Street and much more. Located in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports. The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY high-speed lobby and guestroom Internet access, Fitness Center, and more!
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast available
Taxi service
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking nearby
Parking
Free internet
Wifi
Internet
Snack bar
Meeting rooms
Fax / photocopying
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Allergy-free room
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Safe
Refrigerator
On-demand movies
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, French, Spanish
Hotel links
Visit hotel website
Special Offer:Savings up to 20% off
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
604Restaurantswithin 0.3 miles
235Attractionswithin 0.3 miles
8,570Reviews280Q+A100Room tips
Traveler rating
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Popular mentions
This hotel like most I have found in the Hilton line was acceptable. It had a good location, amenities in the room like a refrigerator and microwave - normally not found in NY Hilton hotels. The room was dated, the security lock did not work, I had to use the security bar to feel safe. No digital key What was most disappointing and has been with the Hilton line is the treatment of Platinum Honors guest. I remind Hilton that I achieved this status not with a credit card or introductory offer but because I spent almost a 1/3 of the year to date staying at Hilton properties. All told this has probably amount to $100,000 (probably more but I don’t have the receipts with me right now). And there are 3 more months still to go. However, Hilton has never shown any sort of appreciation at any of their hotels. This stay, a request for a 15 minute late checkout at time of checkin and days after was met with the response “we can’t do that.” Mind you that at time to checkout the cleaning staff was still on the other end tidying rooms. The digital app thanked me for my loyalty, the front desk, never acknowledged it. Hilton, in a time where there are so many choices where to spend our dollars including boutique hotels which are new and beautiful, you can bet that customer brand loyalty matters. You have lost mine. For anyone who might read this review and are equally as peeved, IHG Ambassador program offers way better service for a pittance of what I spent to achieve “status” with Hilton honors. Buyer beware.
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Hotel's Favorite
We stayed here because of the proximity to all the tourist sites and also because of the parking. We arrived at 2pm and went into the parking garage right next door (attached) to the hotel. They took our car and gave us a ticket. When we left 3 nights later, we gave them our ticket and had our car within 5 minutes. It was the easiest and best. The staff at the hotel were super friendly and helpful. They told my girls jokes and were helpful with clean towels. We walked to Times Square and to Rockefeller Plaza. I would definitely stay here again and recommend to friends.
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Response from yaniquer1, Manager at Hilton Garden Inn Times Square
Responded Jun 4, 2019
Hello, Thank you for posting about your experience about the Hilton Garden Inn Times Square. It’s such a pleasure to see that you enjoyed your stay. We hope that you will return for your next adventure in the Big Apple! Best, Yanique Reid Rooms Manager
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Team Members Yanique & Mabel Jimenez—Guest Services Managers, are truly life savers. Yanique turned an early morning, 3 am arrival to the hotel— that started out as a nightmare, into what promises to be the best stay ever!! She stepped in and immediately started the process of addressing the huge concern that was made by someone else. I dealt with 2 other employees at the hotel on-site, prior to Yanique’s arrival almost 10 hours later... Team Member Adw09 immediately advised Yanique of my concern and it was only afterwards that the matter was taken care of. The other two gentlemen I encountered at the hotel front desk between 2:30 am & 9 am, both shared there was nothing they could do, nobody I could speak with, and that I had to wait until 3 pm or find another hotel. Needless to say, thank God for employees/Team Members like Yanique, Mabel & Adw09!! They are truly exemplary and embody what being a great team member is....
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Was here a year ago and our room was a little out of date, small TV, but clean; however? This year our room stunk like a mixture of old, damp, and dog pee. The room air conditioner was old and spewed humid air. It took hours to cool the room down. It’s time for a new unit and some tile on the floor.
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Response from Alexandra_HGITS, Rooms Manager at Hilton Garden Inn Times Square
Responded 4 days ago
Hello, Thank you for taking the time to review your recent stay with us. I am sorry to hear that you did not enjoy your stay and that the room was not to your satisfaction. We appreciate your feedback as it helps us to continually improve our guests stay. We currently are taking steps towards a renovate of the hotel to address some of the concerns you have regarding your room in the coming months. Thank you for choosing Hilton Garden Inn Time Square. Please come, visit us again, and give us the chance to make up for your recent experience. Kind Regards, Alexandra Franklin Rooms Manager
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We were on a girls trip, we stayed at Hilton Garden in Times Square. It was a great location, very close to all the theaters. It was very easy to walk to the plays, and had lots of restaurants to eat at in the area. We got tickets from the concierge for the night-time Harbor Boat Tour, it was amazing. Charles helped us get transportation to the airport, he was very helpful and friendly.
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Response from Alexandra_HGITS, Rooms Manager at Hilton Garden Inn Times Square
Responded 4 days ago
Hello, Thank you for taking the time to review your recent stay with us. I am so happy to hear that you enjoyed your stay and that Charles was able to make your stay extra special. Thank you for choosing the Hilton Garden Inn Time Square. Please come back and visit us again the next time you are in the Big Apple! Kind Regards, Alexandra Franklin Rooms Manager
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PRICE RANGE
$177 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn times square hotel new york city, hilton garden inn manhattan, hilton new york city, hilton garden inn new york, times square hilton garden inn, new york city hilton
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Midtown
NUMBER OF ROOMS
369
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