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The Bentley Hotel

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The Bentley Hotel
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3,109 Reviews from our TripAdvisor Community

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Showing 2,738: English reviews
Reviewed March 14, 2016

We ate at the restaurant Prime on the Bentley, and then we slept over. The room was very nice and clean. The bed was very comfortable. We had a window with a view to the bridge which was nice, however the traffic outside our window was noisy.

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Helpful?
Thank Leah F
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Leah F - Thank you for taking the time to share your great feedback with us! We hope you enjoyed the view from your room - isn't the bridge view just awesome at night? Visit us again soon! Take care. Mike Williams General Manager gm@bentleyhotelnyc.com

Framingham, Massachusetts
Reviewed March 14, 2016

The stay at the Bentley was pretty good. I was put off by the wifi not working on the higher floors. Also in the bathroom the sink was cracked, in the living room area the leather from the corner of the desk was peeling and same with the coffee table. You can not touch a thing in there without being...

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Helpful?
Thank gina477
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi gina477 - Thank you for taking the time to share your experience with us. I am sorry to hear about the trouble you experienced with our wifi service. Please trust that I will address with my Team. Please feel free to reach out to me directly the next time you are planning a return trip to New York City....

Boynton Beach, Florida
Reviewed March 13, 2016

Had problems with noisy room neighbors Thought I should have received some kind of compensation for two bad night's I had reported the problem to the front desk but no action was taken. Therefor I have no plans to return to the hotel

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Helpful?
Thank Andrew K
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Andrew K - Thank you for sharing your feedback with us. I am truly sorry to hear about your noisy neighbors. We have hotel security staffed 24/7, and take noise complaints seriously. I have reached out via a private message to gather a bit more specific information from you. Thank you. Mike Williams General Manager gm@bentleyhotelnyc.com

Sarasota, Florida
Reviewed March 12, 2016

The Bentley Hotel was clean, affordable and staff was outstanding. I would stay here again. Rooms are large, clean and quiet. Did not use the Internet, so no words to offer here. The staff was very helpful and friendly. Cab or car service was easy to get.

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Helpful?
Thank Deborah L
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Deborah L - Thank you for sharing your great feedback with us! I am glad to hear that you found our hotel clean and affordable, and love to hear that our great Team took exceptional care of you! We hope to see you again soon! Take care. Mike Williams General Manager gm@bentleyhotelnyc.com

Greater London, United Kingdom
Reviewed March 12, 2016

Good hotel in that it is no frills but the basics are above average. DEFINITELY request a room above the 10th floor as traffic noise is substantial. We were visiting for appoints at MSK so an ideal location and a more than adequate hotel for our needs

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Helpful?
Thank Sara R
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Sara R - Thank you for sharing your feedback wtih us. Although we realize the reason for many of our guests stays are not overly positive, due to medical appointments and surgeries, we truly hope that we are able to create a comforting and relaxing environment for our guests. Please feel free to reach out to me directly at...

New York City, New York
Reviewed March 11, 2016

If you need to go to MSKCC it's convenient otherwise I wouldn't stay here. The staff was very helpful so it is no reflection upon them. However, the hotel was not upkept. For the price and location I would expect clean bedding. I had dirty sheets upon arrival. T hotel lobby bar had minimal options. Prime had a very select...

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Helpful?
Thank Michelle P
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Michelle P - Thank you for your feedback. Although I am thrilled to hear that you found our Team to be quite helpful, I am truly sorry to see that you did not thoroughly enjoy the rest of your stay with us. I have reached out via a private message and hope to hear back from you soon. Take...

Shirley, New York
Reviewed March 11, 2016

Theres no better place to stay in NYC than the Bentley!! Extremely courteous staff and great service!!!! The rooms are impeccable. I cannot wait until my next visit there...this Hotel really is a hidden gem in NYC!!!

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Helpful?
Thank Rich S
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Rich S - Thank you for your "top notch" review! We strive to create great experiences for our guests every day, and it's great to see the fruits of our labor! We hope to have the opportunity to welcome you back sometime soon. Take care! Mike Williams General Manager gm@bentleyhotelnyc.com

Glens Falls, New York
Reviewed March 10, 2016

Me and my wife needed to check in to the Bentley hotel from 3/3 to 3/7, But the night of 3/4 was unavailable. The staff at the hotel relentlessly pursued a room for 3/3 and finally was able to accommodate us. To make matters more challenging my wife will mot take an elevator. Bentley staff found us a room on...

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Helpful?
Thank wmogaver
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi wmogaver - Thank you for sharing your positive experience with us! I am thrilled to hear that our Team took great care of you in your time of need. We hope to have the opportunity to welcome you back sometime soon! Take care. Mike Williams General Manager mwilliams@bentleyhotelnyc.com

New York City, New York
Reviewed March 10, 2016 via mobile

Torned furniture noted in rm 704 . Mini Duvet on bed with dry white marks....wth! Toilet bowl with faint but noticeable brown marks. Originally booked superior king for one night after work a 24 hour consultant road warrior IT shift. So I was tired and annoyed they placed me in a roomm with 2 fulls . After complaining I was...

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Helpful?
1Thank Apple C
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi Apple C - Thank you for sharing your feedback with us. I am truly sorry to hear about your disappointing experience. I am unable to locate your reservation given the information you provided. I ask that you kindly contact me at gm@bentleyhotelnyc.com to discuss further, as I am committed to making this situation right for you. I hope to...

Birmingham, United Kingdom
Reviewed March 9, 2016

What a gem of a Hotel, We had 4 nights here the service was superb and the rooms excellent our only complaint was every cup of tea /coffee you you wanted from the tray in your room you had to pay $2.5 for i think a free cup each every day should be allowed

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Helpful?
Thank couple2005_13
MikeWilliamsGM, General Manager at The Bentley Hotel, responded to this review

Hi couple2005_13 - Thank you for sharing your great feedback with us! We pride ourselves on our high level of customer service, and hope to have the opportunity to "WOW" you again soon! Take care! Mike Williams General Manager mwilliams@bentleyhotelnyc.com

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more   less 

Additional Information about The Bentley Hotel

Address: 500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065-8314
Location: United States > New York > New York City > Upper East Side , Manhattan
Price Range: $136 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Bentley Hotel 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Bentley Hotel Nyc
Bentley Hotel New York City
Bentley New York City
Hotel Bentley New York
Hotel Style:
#106 Business Hotel in New York City
#164 Luxury Hotel in New York City
#183 Family Hotel in New York City
#193 Romantic Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Bentley Hotel staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor is quieter, corner room had great views.”
 of 5 bubbles iloveny888, 2 days ago | Read review
“Try and view your room before taking the key.”
 of 5 bubbles murphyvolvo262c, 3 days ago | Read review
“east side facing river might be best view”
 of 5 bubbles HALF60, 1 week ago | Read review
“if you can get a room that looks out over the river that would be the best.”
 of 5 bubbles adamgX3019XV, 1 week ago | Read review
“great views, location, and café downstairs very convenient! Super comfy beds !!”
 of 5 bubbles familytravelers71, 1 week ago | Read review
5 of 5
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