Bentley Hotel
500 East 62nd Street, New York City, NY 10065-8314
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About
#309 of 744 hotels in New York City
Location
4.1
Cleanliness
4.3
Service
4.2
Value
4.0
The Bentley Hotel provides an unmatched New York City hotel experience. Settled just outside of the epicenter of the buzzing midtown Manhattan activity, you can enjoy a quieter stay while only being a short walk from major NYC landmarks such as Central Park, the Metropolitan Museum of Art, Bloomingdales and the historic 5th Avenue shopping district. Escape from the fast pace of Midtown Manhattan with a stay at the Bentley Hotel. With breathtaking views of the NYC skyline, the East River and the 59th Street Bridge, our tastefully appointed guest rooms offer a one of a kind experience. Explore New York and call this hidden gem in the Upper East Side your home away from home.
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Property amenities
Paid public parking nearby
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Breakfast available
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
City View
Languages Spoken
English, French, Spanish, Arabic
Location
500 East 62nd Street, New York City, NY 10065-8314
Bentley Hotel
Getting there
Good for walkers
Grade: 87 out of 100
87
LaGuardia Airport
4.6 mi•
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Teterboro Airport
8.2 mi•
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Roosevelt Island
6 min•New York City Subway
Rental Cars
76 Restaurants
within 0.3 miles
5241Reviews108Q+A100Room tips
Reviews
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This hotel is closed to the public. They are now housing migrants here and they are trying to keep it a secret. Recently exposed on YouTube. See ELY on YouTube for the video. If you are an American your tax dollars are paying to have migrants stay at this hotel for free while veterans sleep on the streets.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Great hotel! Eddie, the doorman was soo helpful! I highly recommend the hotel and Eddie! The accommodations at the hotel were superb! You should definitely consider The Bentley Hotel when visiting New York City!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Horrible Experience while staying at the Bentley and dealing with the Hotel Manager, Steve Park. I stayed at the hotel in January for 2 nights with my friend, in February for 3 nights and I will never go back to the hotel again. The first stay we encountered low water pressure, so it was a problem taking showers. I booked again in February and there were issues with the heater which kept the room hot. The thermostat didn't work properly. The second night an engineer came to "fix" the heater. The same problem occurred as it was blasting hot air which made it hard to breathe. I was being treated for a sinus infection and told the front desk. I went to bed at midnight and got up at 4 a.m. as it was unbearable. The third night, I had to worry about not having water. The water was turned off from 9 p.m. until after 9 a.m. or later the next morning. (BTW - the water seems to be turned off a lot as I heard from family who stayed at the hotel.) I spoke to Steve Parks who said he was going to compensate me for $443 for the inconvenience. This did not happen, so after multiple attempts to reach Steve Parks, I called the hotel, finally got ahold of him and he placed me on hold to never speak to me again. I was left on hold for more than an hour. I called on another line and was told he left the building. This is the kind of service the Bentley gives its guests. Steve Parks does not want to hear from you and your complaints. The hotel is old, not that clean, the carpets are dirty, and the bathroom had rust stains in the shower. When you book at a hotel, a person should not have to worry about having a room that the furnace is broken or there is no water to go to the bathroom or brush your teeth. The Bentley was an old office building and is not conducive to operating as a hotel. My family has stayed at the hotel and had similar problems. Book at another hotel - the Lombardy or the Fitzgerald and not waste your money on the Bentley.…
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: I cannot recommend the Bentley. The service is horrible and the management does nothing to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I never had this kind of experience ever with another hotel. 24 hours before my check in time, they message me via the app that my booking has been canceled due to overbooking. I was supposed to be there for a surgery It created a major problem for me, and had to book another hotel last minute away from the hospital. How can they overbook a confirmed reservation? These are not airliners.
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Date of stay: April 2023Trip type: Traveled with family
Room Tip: Don’t depend on them
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The mix of reviews here gives you an accurate picture, I'd say. It's a nice hotel in a great location (though reviews that are pleased looking straight out at the 59th St Bridge baffle me), but the staff is overwhelmed. The temperature in the first room I was assigned was 89 degrees; the next room was one floor below and was also 89 degrees; finally, after a very long time, the third room was very nice but had no linen for the foldout sofa, and it took forever to get that. They didn't seem short-staffed--three people at the front desk at 3 PM--but just unable to get things right. Management needs to do a better job of supporting the folks who work there and providing guests with a tolerable experience.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The views from the rooms vary enormously. Know what you want to see (bridge, water, streets).
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from steve park, General Manager at Bentley Hotel
Responded Mar 30, 2023
Dear gitful_nedboc, Thank you for taking the time to share your recent experience with us. Please accept our sincere apologies for your dissatisfaction with the temperature in your room, as well as your noted issues with regard to staffing level. Please rest assured this is certainly not our standard, and will be addressed to ensure that our hotel's level of excellence is kept in line. We greatly appreciate your comments and valuable feedback. Should we have the opportunity to welcome you back, please reach out directly so that we can ensure a smooth and much more elevated stay! Best regards, Steve Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very unpleasant experience- from the clueless staff (Shy) to the appalling condition of the room, do not be taken in by the hotel’s website pictures. Aside from reeking of insecticide, the peeling paint, old bathtub and soggy mattress, don’t waste your money here.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from steve park, General Manager at Bentley Hotel
Responded Mar 30, 2023
Dear 307amyc, I'm so sorry that you were disappointed by your experience. The service you describe falls well short of our standards. Please know that if we ever get a chance to serve you again, beyond the service recovery our team provided prior to your departure, we will do everything we can to ensure a more comfortable stay should you give us a chance. Best regards, Steve Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed my stay. I was traveling with my parents and needed to get their room arrangements modified. I was able to get this taken care of by the front desk. Franchesca at the front desk was extremely patient and helpful. I appreciated her professionalism.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Great location on the upper east side.
They offer Fiji water in the rooms. I love that about...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from steve park, General Manager at Bentley Hotel
Responded Mar 30, 2023
Dear 806la, Thank you for this stellar review and we are happy to hear that Franchesca was able to assist you in any way. We hope we have the chance to welcome you back to your new house away from home and look forward to greeting you in the future. Best regards, Steve Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room specifically for the "city view" they are so sure to highlight- only to find that the blinds were completely broken. The pull cord that should have been used to move the blinds up and down to allow a view of the the city- the main focus of our stay- had been ripped off completely, leaving the blinds permanently down with no way to open them. We called the front desk and asked to be moved to a different room- only to be offered a room on a lower floor that did not have the same view. Why would we book a city view room, which costs more, and then take a room without the view we specifically paid for? The 15th floor already has a partially obstructed view from scaffolding in front of one of the windows (picture attached), and the other window's blinds remain permanently closed because the cord was ripped completely off. As it was 20 degrees outside on a March night, and we checked in around 10pm, we had no other choice but to stay with the hotel room we got. We were offered free breakfast, but we booked this hotel for the view, not breakfast, and we declined. When we checked out the next morning, I made sure to make the front desk staff aware- and they seemed surprised that our experience was so poor. When I called the following day I was told by the supervisor that management is well aware that the blinds in many rooms are broken because the Bentley Hotel was used as a shelter during covid and the damages sustained to the hotel during that time have never been fixed or updated. When the view of the city is your selling point, and you are fully aware that you are making people pay for something they won't get? That is a deceptive and underhanded way of doing business. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: dont expect to get the view you paid for, this hotel is extremely damaged and the staff knows
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from steve park, General Manager at Bentley Hotel
Responded Mar 30, 2023
Dear katrinabM9512LA, Thank you for your helpful feedback. We sincerely regret that you were disappointed by your experience. I humbly apologize, on behalf of the entire team, for the inconveniences you encountered. Please know that your valuable feedback will be used to address all the issues that you've mentioned. Once again, we extend our sincere apology and I do hope that we will have the opportunity to welcome you back. Best regards, Steve Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotels location has a great view of the east river, Queens Boro Bridge and roosevelt Island trolley. Close proximity to good bars and restaurants. The bar has wines and beers so you don't even have to travel far. The front desk staff was very accommodating especially Christian! I would defintely stay again!
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from steve park, General Manager at Bentley Hotel
Responded Mar 30, 2023
Dear hyim89, Thank you for this excellent review! It was a pleasure having you as our guest and I'm glad our team, notably Christian, felt well taken care of. We hope to have the chance to welcome you back in the future. Best regards, Steve Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Bentley Hotel for a night with my boyfriend, and I have to say the accommodations and touches made by every individual staff made my experience more than five-star quality. We stayed at the Junior Suite with views overlooking Queensboro Bridge. Away from the hectic streets & loud sirens of midtown, the hotel is in the center of a neighborhood vibe with nice bars, eateries, and Trader Joe's! There is also a bar inside the hotel by the lobby with wide varieties of wine and booze. Not to mention, staff exhibits amazing hospitality services and makes an effort to always go the extra mile in meeting your expectations. I will definitely be staying at the Bentley Hotel again.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from steve park, General Manager at Bentley Hotel
Responded Mar 30, 2023
Dear 873sunnyp, Thank you for this stellar review and it was our pleasure to serve as you during your recent stay with us. Thank you for sharing your wonderful experience with Tripadvisor community and I will make sure to share it with my team. We look forward to welcoming you again. Best regards, Steve Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the New York City area.
ALSO KNOWN AS
bentley hotel nyc, bentley hotel new york city, bentley new york city, hotel bentley new york
LOCATION
United StatesNew YorkNew York CityUpper East Side / Lenox Hill / Manhattan
NUMBER OF ROOMS
197
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Claim Your ListingBENTLEY HOTEL - Updated 2023 Prices & Reviews (New York City)
Frequently Asked Questions about Bentley Hotel
Which popular attractions are close to Bentley Hotel?
Nearby attractions include Queensboro Bridge (0.2 miles), Mount Vernon Hotel Museum & Garden (0.08 miles), and T.J. Maxx (0.2 miles).
What are some of the property amenities at Bentley Hotel?
Some of the more popular amenities offered include a lounge, a fitness center, and room service.
Which room amenities are available at Bentley Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Bentley Hotel?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Bentley Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Bentley Hotel?
Conveniently located restaurants include Ravagh Persian Grill, The Jeffrey Craft Beer Bar and Bites, and Maya.
Are there opportunities to exercise at Bentley Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Bentley Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Bentley Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bentley Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Bentley Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Arabic.