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    NYLO New York City

    2178 Broadway, at W 77th Street, New York City, NY 10024-6647
    +1 800-509-7598
    Hotel website
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    1/4/2018 1/5/2018
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    Traveler (386)
    Room & Suite (503)
    Dining (59)
    • Excellent52%
    • Very good32%
    • Average11%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “upper west side” (779 reviews)
    “central park” (571 reviews)
    “red farm” (75 reviews)
    Free Internet
    Breakfast Available
    Air Conditioning
    Non-Smoking Hotel
    Fitness center
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    4.0 Star Hotel
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    Special Price: 20%off! Rates Vary by Day
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    Jan 4Jan 5
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (5,575)
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    111 - 115 of 5,227 reviews

    Reviewed November 11, 2017

    We were upgraded to a king room which was very comfortable,, and although we didn't have a view it meant the room was very quiet, as we were away from the roads. Bathroom was minute and water flooded the floor from the shower - that...More

    Review collected in partnership with this hotel
    Thank Rhonda B
    Response from Connie W, General Manager at NYLO New York CityResponded 5 weeks ago

    Dear Rhonda B, Pleased that you found our neighborhood to be lovely and that it was convenient for your exploration of the city. Also happy that your room was quiet and comfortable. Apologies though for the shower leaking. We've pulled up your room number and...More

    Reviewed November 11, 2017

    Good hotel in a great location. The view was nice but obstructed. The service was fairly typical although the doorman went above and beyond in the morning of my departure to secure a ride to the airport for me. Beware! There are several resort fees...More

    Review collected in partnership with this hotel
    Thank 277tashad
    Response from Connie W, General Manager at NYLO New York CityResponded 5 weeks ago

    Dear 277tashad, Happy that our location was great for your time in the city. Pleased that our bell staff went above and beyond to help you get to the airport, but I regret to hear that you were not overly impressed with our service otherwise....More

    Reviewed November 11, 2017

    I stayed at this hotel a few years ago and loved it. Still love the Upper West Side location--close to Central Park, subway, restaurants, and nice neighbourhood feel in contrast to Midtown hotels. Minimalist, modern room was clean and the bed was comfortable.My main complaint...More

    Thank MikeyTWinnipeg
    Response from Connie W, General Manager at NYLO New York CityResponded 5 weeks ago

    Dear MikeyTWinnipeg, I'm sorry to hear you were disappointed with your stay, especially as a return guest. I'm pleased to know you liked staying in the Upper West Side so much. We love it here too! I can certainly understand though why you felt let...More

    Reviewed November 11, 2017 via mobile

    We were located on the 11th floor with a street view room, unfortunately this meant we heard everything from the street all night, on top of that we had a connecting room which we could hear absolutely everything in the room next to us. The...More

    Thank Alicia R
    Response from Connie W, General Manager at NYLO New York CityResponded 5 weeks ago

    Dear Alicia R, Happy that our location was a good fit and that you enjoyed our lobby space. I'm sorry though that you had issues with noise. If during your next trip a quieter room is a priority, let us know when you book and...More

    Reviewed November 10, 2017

    Simple, clean room. Small. No chair in the room. No refrigerator. Lobby bar and attached restaurant. Experienced staff. Responded well to request when the solo (12th floor) ice machine stopped working. There is a 17th floor patio that we would have liked more if it...More

    Review collected in partnership with this hotel
    Response from Connie W, General Manager at NYLO New York CityResponded 5 weeks ago

    Dear ECAJOHNSON, Happy that you had a nice overall experience with us, and had a chance to check out LOCL and Serafina. Great that you found our staff to be helpful and that they were responsive when the ice machine went down. For future reference,...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Business Center with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Center with Gym / Workout Room
    • Price range
    • $174 - $543 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #54 Business Hotel in New York City
    • #120 Romantic Hotel in New York City
    • #136 Luxury Hotel in New York City
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 291
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Priceline, Travelocity, Hotwire, getaroom.com, Cancelon, TripOnline SA, HotelQuickly and Evoline ltd so you can book your NYLO New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • New York City >
    • Upper West Side / Manhattan
    • Also Known As
    • Hotel On The Ave ,
    • On The Ave Hotel ,
    • On The Ave Manhattan ,
    • Ave Hotel New York
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    Traveler (386)
    Room & Suite (503)
    Dining (59)
    Pool & Beach (1)
    Hotel & Grounds (315)
    Bathroom (25)
    Business Center & Event Rooms (2)
    Family and Play Areas (1)
    Upper West Side
    Nestled between Central Park and the Hudson River, the
    Upper West Side offers iconic architecture and a
    quiet, residential respite from the buzzing energy of
    downtown. Along Central Park West are many of the
    city’s most iconic apartment buildings, as well as the
    American Museum of Natural History, which has been
    welcoming visitors to its historic exhibit halls for
    over 140 years. Culture fans will love Lincoln Center,
    Sponsored by:
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    Ask a question
    Questions & Answers
    November 23, 2017|
    AnswerShow all 2 answers
    Response from Connie W | Property representative |
    Dear maryhurley, We'd be happy to welcome you and your family to New York City. For your comfort, we'd suggest either adjoining rooms or the Junior Suite with Two Queens. Our best available rates can be viewed on our... More
    October 11, 2017|
    AnswerShow all 3 answers
    Response from Marie N | Reviewed this property |
    Unfortunately, there is a “resort fee” of I believe $35.70. Apologies for the delay!
    Marie H
    October 1, 2017|
    AnswerShow all 4 answers
    Response from Connie W | Property representative |
    Marie H, thank you for your question. We'll do our best to get you in your room early, but In case it is not ready, we would be pleased to hold your luggage for as long as needed, and to provide tips for nearby places to eat... More
    Room Tips
    "Ask for higher floors if NYC noise bothers you, and away from elevators."
    Read review
    "Not room 513!!!!"
    Read review
    "Skyline suite was amazing! 1409"
    Read review
    "Small bathroom but great view and fun lobby bar, hangout for groups"
    Read review
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