Arthouse Hotel New York City
2178 Broadway at West 77th Street, New York City, NY 10024-6647
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About
#265 of 540 hotels in New York City
Location
4.7
Cleanliness
4.4
Service
4.3
Value
4.1
Arthouse Hotel New York City is inspired by the creativity, community, and artistic culture of the Upper West Side. Guests will appreciate the location’s convenient proximity to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel. Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed Internet and our signature bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle tours
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Wine / champagne
Patio
Walking tours
Business Center with Internet Access
Banquet room
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Separate living room
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Trendy
Languages Spoken
English, Spanish, German, Japanese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
132Restaurantswithin 0.3 miles
37Attractionswithin 0.3 miles
2178 Broadway at West 77th Street, New York City, NY 10024-6647
Getting there
79th StNew York City Subway3 min
72nd StNew York City Subway6 min
Rental CarsSee rental cars from $39/day
7693Reviews135Q+A100Room tips
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Physically the room was appalling. The undersized bathroom you could not actually close the door without squeezing in between the metal (?) vanity and toilet. No chair or table nor room to do any exercising or stretching. You will need to stretch to be able to close the bath door and open the shower door. Most hotels will have auto close room doors balance so they auto lock. Not the Arthouse... here you better make sure you hear the click on the lock which takes considerable force. The poor balancing will leave your room wide open. The staff is courteous but wonder about their veracity as they told us our rooms were "upgraded" to a king room. If this was an upgrade ....sheesh hate to have seen the original room. No mention was made of the "urban fee" which provided dicey wifi with a deceptive title. The SeraFina restaurant was disappointing ans it appears wo be more rundown than the hotel with cracked vinyl benches for seating with average Italian food at best. NYC has many fine boutique Hotels..... this isn't one of them.…
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Book some where else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 days ago
MichaelfromPhilly, we appreciate your feedback and take all points raised seriously. We're sorry to hear that you found the room layout restrictive and encountered issues with door mechanics. Your comfort and security are of utmost importance to us. We're also sorry to hear that your dining experience at the restaurant fell short of expectations. We hope to have another opportunity to better serve you and prove that we do strive to exceed guest expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
My wife and I have stayed at the Arthouse many times and we have always been more than satisfied, but this past weekend's stay was the best! While the temperature outside was frigid we sat and listened to some great live music just off the Arthouse lobby. We also had dinner at Serafina and even though we didn't have reservations they sat us immediately! The entire Arthouse staff was once again top notch...friendly and professional. They couldn't do enough for us.
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Date of stay: February 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded Feb 6, 2023
Thanks for the great review, wkpalley88, and for your continued patronage! It's wonderful you enjoyed your stay at Arthouse Hotel New York City so much! We strive for excellence so we're thrilled you appreciated not only our lively atmosphere and delicious dining options, but also our friendly staff! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is just ok at best and is incredibly strict about cancellation policies. I would avoid booking here. It is not nice enough to warrant choosing this over another hotel in the area with better customer service.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 days ago
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although we have stayed here before, this was a horrible experience! I booked the Broadway Deluxe King Room in the picture which looks very comfortable but they gave us a room 1/3 smaller and claimed it was the "same category" as the one I booked. We've stayed in the room before and it was quite a good size, had an extra chair, good sized closet and bathroom. This room was tiny, had no extra chair and the bathroom was so small one could barely turn around in it. When I complained to the manager he gave me a credit of the "resort fee" and said the exact line of rooms in the picture wasn't available. They shouldn't show a picture of a room on the website that is substantially different than the one a guest stays in. In addition, the shade in the room was broken, it took 3 requests over 2 days to get a few extra towels and there wasn't hot (only lukewarm) water for the first two days of our stay despite multiple complaints. I would avoid this hotel in the future.…
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 1 week ago
G7554KSsaral, it's clear your experience didn't match your expectations from previous visits. Our team members prioritize honesty and transparency, so we regret your perceptions about the room booking. Your feedback on certain amenities and services will be noted for review. It is our aim that all guest concerns are addressed in a timely manner. We appreciate your valuable feedback and will take it into consideration for future improvements. We hope you will grant us an opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in the neighborhood and dropped into Arthouse's lobby bar with live music. We ended up staying for a few hours and had an absolutely lovely time. Shout out to our server Elviz for the quick service and to the piano player Greg for a memorable night! The best music we've heard in a long time. Lovely hotel and would highly recommend! We will be back
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 1 week ago
It's fantastic to hear that you enjoyed your time at Arthouse Hotel New York City, particularly our lively lobby bar and the memorable melodies provided by Greg. We are equally thrilled that Elviz left a positive impression with their prompt service. Thank you for recommending us, and we're excitedly anticipating your return for another lovely experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful property. The bed was comfy, the Patis coffee and pastries were excellent, and check-in was a breeze. My only problem - and the only reason I didn’t give a perfect rating - is my inability to get an itemized bill. I made the mistake of not requesting a printed bill at checkout and instead allowing it to be emailed. I still haven’t received that email. I’ve left a voicemail for their billing department, and received no reply.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 weeks ago
We appreciate you taking the time to share your feedback, cbashworth. Please contact us directly at jflores@arthousehotelnyc.com so we may further assist you. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice staff with very good attention at reception. They make the room every day (it does not happen in all hotels in NYC). At breakfast, a variety of juices (not only mango) would be appreciated and to be able to choose some toast, apart from the excellent pastries that are available. I will be back
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 weeks ago
Hello! Your feedback about your experience at Arthouse Hotel New York City is greatly appreciated. It's wonderful to hear that you received good attention from our reception team members and appreciated our diligent room service. We're also grateful for your suggestions about breakfast variety, and we'll make sure to pass it on to our colleagues in the food and beverage department. We're looking forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very happy with my stay! Everyone was friendly and room was clean, cute decor. Bed was super comfy and temp stayed comfortable in the room. Great location, really didn’t notice any noise outside of our room!
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 weeks ago
Lisasheahan18, it's wonderful to hear that you enjoyed your stay at the Arthouse Hotel New York City. We're glad the aesthetic of our decor made an impression, and you found the room to be cozy and tranquil. The comfort of your room's ambiance, along with the excellent location, seems to have enhanced your stay. Thank you for acknowledging our friendly team members. We look forward to welcoming you back for another delightful experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel has a charming aesthetic and is open and welcoming, and staff is cordial but not overly friendly. A good place to spend the night, but not to create memories. Breakfast should be included. Cleanliness of room was perhaps 8/10, and we were only given one towel each. Also another mirror in the room would help if ppl are trying to get ready at the same time. Outside in hallway, needs cleaning/updating. I elevator was continually out of service Location was good, but for the money I would rather stay where I am treated as a valued guest, not just another occupant
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 weeks ago
Mspenc491609, it is valuable to hear your feedback. The aim is to provide an inviting atmosphere with amicable team members, so it's disappointing to hear this was not fully met. We take note of your suggestion about including breakfast. Your comfort is paramount to us, hence why we carefully consider the supplies and features in each room. We're sorry for the inconvenience and understand the benefits of extra mirrors and towels for guests. Our team does strive to keep all areas, including the hallways, in pristine condition, and it's regrettable if any aspect was found lacking. We are aware of the elevator issue and understand the inconvenience it might pose. We also underline your sentiments about feeling valued and will work on enhancing our guest experience. The hope is for an opportunity to impress you on a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My family & I are in town as my daughter is returning for her sophomore year at Columbia. As we ventured out on a Thursday evening, a Bell Man named Orlando suggested that we borrow as many complimentary umbrellas as we needed. He shared that rain was predicted for later that evening (& it did in fact rain). We were grateful that we listened! Orlando also helped us to secure cost effective transportation to Soho. In short, he was professional, proactive, and kind. We appreciated his contribution to our experience!
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 4 weeks ago
Roving28045900940, it's a pleasure to read about your positive experience at Arthouse Hotel New York City. We're glad Orlando delivered such a thoughtful service, making your family's stay even more enjoyable. The proactive, professional, and kind approach of our team members is something we take great pride in, so hearing that you appreciated that especially makes us incredibly proud. Safe travels, and we hope to see you back the next time your daughter's academic schedule brings you to the city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
$319 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel on the ave, on the ave hotel, on the ave manhattan, ave hotel new york
FORMERLY KNOWN AS
On The Ave Hotel
LOCATION
United StatesNew YorkNew York CityUpper West Side / Manhattan
NUMBER OF ROOMS
291
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Frequently Asked Questions about Arthouse Hotel New York City
Which popular attractions are close to Arthouse Hotel New York City?
Nearby attractions include Zabar's (0.2 miles), Beacon Theatre (0.1 miles), and Banksy's "Hammer Boy" (0.1 miles).
What are some of the property amenities at Arthouse Hotel New York City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Arthouse Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Arthouse Hotel New York City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arthouse Hotel New York City?
Yes, paid public parking nearby, street parking, and valet parking are available to guests.
What are some restaurants close to Arthouse Hotel New York City?
Conveniently located restaurants include Original Location, 74th St, NYC, Hummus Place, and Mille-Feuille Bakery & Cafe.
Are there opportunities to exercise at Arthouse Hotel New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Arthouse Hotel New York City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arthouse Hotel New York City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Arthouse Hotel New York City offer any business services?
Yes, guests have access to a business center and a banquet room during their stay.
Which languages are spoken by the staff at Arthouse Hotel New York City?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, and Japanese.