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About
#227 of 518 hotels in New York City
Location
4.7
Cleanliness
4.4
Service
4.3
Value
4.1
Arthouse Hotel New York City is inspired by the creativity, community, and artistic culture of the Upper West Side. Guests will appreciate the location’s convenient proximity to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel. Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed Internet and our signature bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Business Center with Internet Access
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Separate living room
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Trendy
Languages Spoken
English, Spanish, German, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
146Restaurantswithin 0.3 miles
41Attractionswithin 0.3 miles
Contact
2178 Broadway at West 77th Street, New York City, NY 10024-6647
Getting there
79th StNew York City Subway3 min
72nd StNew York City Subway6 min
Rental CarsSee rental cars from $39/day
7576Reviews135Q+A100Room tips
Reviews
Traveler rating
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The Arthouse has a great location on the Upper West Side and you can easily walk to many good restaurants and the Natural History Museum. My room was wonderful, my terrace was fabulous, and the staff friendly and helpful. Also, the restaurant downstairs, Serafina, delivered to my room. Anytime I’m in the area, this is my hotel of choice!
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 days ago
Thank you for your kind words about Arthouse Hotel New York City, Tracy! We're thrilled to hear that you enjoyed your stay with us and that you found our location to be convenient for exploring the city. We're also happy to hear that you enjoyed your room and that you found our staff to be friendly and helpful. It is amazing to hear that our restaurant was able to provide you with such great service! We look forward to seeing you again on your next visit to NYC!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This hotel, located on an UWS side street, is a great find. The rooms are uncluttered and clean, the bathrooms modern and the beds comfortable. The staff is friendly. The busy lobby is spacious and inviting. The rates are a little high, but it is NYC and it is a great location!
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded Dec 26, 2021
NY2TOGO - thank you for leaving us this detailed review! It's always good hearing that our guests had a comfortable stay with us! Arthouse Hotel New York City is known for providing our guests with top-notch customer service and amenities, so we're glad you loved your clean room, modern bathroom, cozy bed, our amazing location, outstanding team, spacious lobby, and inviting atmosphere. Thanks again for giving us feedback! We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our initial room had a non functioning heater. When we notified the front desk, they promptly relocated us to a new room. We are here for a wedding, and our stay has been nice. The rooms are serviced every day, and I really appreciate how nice that is. It’s rare these days.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 days ago
Thank you for sharing this glowing review, Sandy! We are delighted to hear about your experience at Arthouse Hotel New York City! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If so, this hotel is for you. After asking repeatedly for my shower to be fixed so that it wouldn't be cold the second day, I finally came across someone at the front desk who knew what to do. He said to run the shower while also running the hot water in the sink. Well, the next day I did this and after about 20 minutes it did in fact get hot. It may have lowered the level of the Hudson River an inch or two. The hotel is nice otherwise, except for a few other problems I encountered. If you are still reading, here they are: Coffee and bakery area in the lobby had no heat, everyone had to wear their winter coats; Capuccino was luke-warm, and the croissant was not very fresh; Both of the room keys stopped working and I had to get them reprogrammed at the front desk.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 days ago
Thank you for sharing your feedback, markkO5225UM. It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback will be addressed with the appropriate members of our team so we may improve in the future. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very bad experience....never again! The Manger operater Christy Melo was very rude and arrogant....for this kind of attitude I'll never considered to stay at Arthouse hotel. Never again!!!! Answering to the clients like she is the boss of the world.....
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 weeks ago
Greetings Leen P, Thank you for taking the time to write a review after your recent stay at Arthouse. I am so sorry to hear about the experience you had here with us. This is not the experience we strive to provide here at Arthouse. I hope to discuss your experience further. I would be grateful if you would contact me directly at jflores@arthousehotelnyc.com. I look forward to hearing from you. Best, Jose Assistant Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our fourth time at this hotel and the room was definitely much nicer than our last visit. It was a comfortable bed but the pillows were shocking and the towels were tiny. A fridge would have been a bonus and you had to get ice from the 12th floor. The breakfast cafe was good and worth a visit. Doorman ignored us and didn’t help us in any way.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 4 weeks ago
Thank you for the feedback, Melissa, and for your continued patronage. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our comfortable beds and delicious breakfast, it's unfortunate our staff, amenities and pillows didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our management team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel could be so nice if a few adjustments were made. Beds were comfortable but the open duvet was annoying. Air con was loud but provided needed cool air. Most staff were friendly with exception of one man on reception who was rude on numerous occasions. We didn't know there was a room tax, so when signing the form on arrival we asked if this was correct, there was no explanation of what it was for, they held $500 on my credit card which could have caused issues if my limit was low. On departure we were told to just put the key card in a bowl, no receipt for anything. Once home the credit card was charged $313 which does not match the $35 a night we were told it would be (this is also what it stated on the form we signed). Have tried contacting the hotel by phone & email but had no response …
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 weeks ago
Dear BeverlyW172, Thank you for staying with us at Arthouse in the Upper West Side! We're happy to hear that the staff was friendly and accommodating. However, please accept our sincerest apologies for the other aspects of your stay that you did not enjoy. Please note that we are taking the necessary measures to address your feedback and finding solutions to prevent any future occurrences. I would love to connect with you directly and speak further about your experience. At your convenience, please contact me at jflores@arthousehotelnyc.com Best, Jose Flores Assistant Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natalie E wrote a review Nov 2022
We had a lovely time in NYC for my boyfriends 30th and we were pleasantly surprised to find out that we had been upgraded to a junior suite when we arrived :) we were very appreciative of this! The hotel lobby and bar area are lovely and has a real quirky feel to it. Location is great, not too busy and very close to the subway. The room we had was huge, which was great! Beds were comfy, although instead of having a duvet cover on the duvet, it was just 2 sheets and the duvet sandwiched between them, which kept coming apart which could get a little annoying. The bathroom was very tired looking and could do with updating, but it was clean so we weren’t too bothered. The rooms are nice, but not luxury but to be honest we hardly spent any time in the room and it was comfy and clean when we were there so we couldn’t really complain! One of our windows was stuck open slightly for the whole of our stay so it did get noisy, especially being right next to the fire station, but nothing that ear plugs couldn’t sort out :-) and it was quite nice having a little breeze coming in! Be aware that you will have to pay daily room tax and deposit up front when you check in (the deposit is refundable at the end providing no damages or room charges built up), but they do take it all in 1 go which working out around $500, so just something to be aware of and to take into consideration, if you’re going for a holiday and have a budget to stick to. Most staff were really friendly but a couple could be a little abrupt and didn’t explain things very well at check in. (We are from UK so the room tax was a new thing to us). Door men were great, always opening the door for us and telling us to have a great day :). The cleaner was very friendly and spoke to us every morning. All in all we had an enjoyable stay so thank you Arthouse Nyc :-) …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Next to fire station so if you’re in one of the rooms on the same side it can be a little noisy....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 4 weeks ago
Thank you for the great rating, I1000BEnataliee! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our lovely decor, convenient location, spacious rooms, comfortable beds, clean accommodations and friendly staff, but we are disappointed to hear that we could have done more for you. We will share your feedback regarding our soundproofing and billing system with our team moving forward. We look forward to sharing an even better experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent 3 nights at the Arthouse. Special THANK YOU to Doorman Orlando, his service was EXCEPTIONAL. From the moment we arrived TOP NOTCH!! He is the face of your hotel and you are fortunate to have him!
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip: Corner suites are quieter and more private
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded Oct 31, 2022
Thanks for the great review, angelawF4610WE! We're delighted to hear that you had such an outstanding experience with our team at Arthouse Hotel New York City! It's wonderful that Orlando provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying here right now, on our second night. The hotel is ok, but only that, ok. They seem to be at the tail end of a refurb which is making the hotel look aesthetically pleasing but there seems to be a lack of quality and practicality. The room we are in is a standard room, it lacks the amenities of a fridge and a decent sized bed. On visits to America we are used to not seeing each other during the night and whilst the bed is ok again it’s just ok. The pillows are tiny, the sheets keep coming loose and the towels are small and mediocre. The air con is VERY loud during the night but is necessary to keep cool. Which to contrast the others in our party had to move rooms as their air con didn’t work at all. The tub is there but is about 8 inches deep so great for soaking feet but little else. The coloured cubby holes look appealing but feel cheap and are noisy. It’s an alright place to stay, the subway is near, I’d rather stay elsewhere but for what we paid it’s reasonable but not as nice as we’d expected from the pictures. Top marks for the website pictures.…
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded Oct 28, 2022
Thank you for sharing your review, johnrN2055CM. We're glad to hear you enjoyed your recent stay with us. It's pleasing to hear you enjoyed our convenient location and reasonable accommodations. We truly value your feedback regarding our room design, our bedding, temperature control system and furnishings. We'll take this into consideration as we move forward to improve for the future. We look forward to hosting you again next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$254 - $499 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel on the ave, on the ave hotel, on the ave manhattan, ave hotel new york
FORMERLY KNOWN AS
On The Ave Hotel
LOCATION
United StatesNew YorkNew York CityUpper West Side / Manhattan
NUMBER OF ROOMS
291
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Frequently Asked Questions about Arthouse Hotel New York City
Which popular attractions are close to Arthouse Hotel New York City?
Nearby attractions include Beacon Theatre (0.1 miles), Zabar's (0.2 miles), and Banksy's "Hammer Boy" (0.1 miles).
What are some of the property amenities at Arthouse Hotel New York City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Arthouse Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Arthouse Hotel New York City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arthouse Hotel New York City?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Arthouse Hotel New York City?
Conveniently located restaurants include Levain Bakery, Hummus Place, and Mille-Feuille Bakery & Cafe.
Are there opportunities to exercise at Arthouse Hotel New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Arthouse Hotel New York City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arthouse Hotel New York City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Arthouse Hotel New York City?
The staff speaks multiple languages, including English, Spanish, German, and Japanese.
Are there any historical sites close to Arthouse Hotel New York City?
Many travelers enjoy visiting Hamilton Park (2.2 miles), United Nations Headquarters (2.4 miles), and Theodore Roosevelt Birthplace National Historic Site (3.0 miles).