This was my first trip abroad since the pandemic struck & was looking forward to staying at this lovely hotel. To start with I was surprised to be asked to pay 450 dollars deposit on my room which I paid but was told by the desk clerk that it would be returned to me upon departure as my trip was booked as a package through BA & WiFi gym etc. were all included in the price. However I have returned home today to find my deposit only partially refunded as they have subtracted their urban fee from my deposit before refunding me. The fee for 3nights seems to be £140.25p , so not an unsubstantial amount I think most people would agree!
This hotel, located on an UWS side street, is a great find. The rooms are uncluttered and clean, the bathrooms modern and the beds comfortable. The staff is friendly. The busy lobby is spacious and inviting. The rates are a little high, but it is NYC and it is a great location!
Me and my son have been coming here for the last 12 years. We love the hotel and the staff and the location is just perfect. Everyone makes us feel so welcome. We’ll be back again. The suites are the perfect size for us.
I am currently staying in this hotel. The upgraded room (which I am paying for) is the size of a postage stamp. The website pics and what I received are not the same. Totally deceiving!! I checked the hotel room layout on my floor and my room is about one third the size of all the others. I come to NYC often and have been staying here for years (even when it was On the Ave and NYLO). I went to front desk to discuss and the manager would not even come out to talk. Also they charge a resort fee of $150. The Beacon and The Wallace do not and are a block away. Check around before booking. The front desk offered a $50 per night discount to remedy the situation. Too little!!
My girlfriend and I checked in for a little weekend stay cation at Arthouse and let me tell you guys it was absolutely amazing. The staff were very professional and super helpful as well as very accommodating. Once you get in the vibe itself is very unique with board games and live music in the bar/lobby area. Artsy but modern vibes. Their cocktails are fantastic and have easy access to a couple restaurants that you can charge straight to your room. In the morning the bar changes into a bakery/cafe with selection of delicious pastries and selection of beverages. The rooms itself were very clean and spacious with a large windows for a great view of Manhattan and plenty of natural light. Service was fantastic as well. I would definitely recommend people to stay here. This hotel is absolutely amazing!!! You won’t regret it!!…
We really enjoyed our stay at ArtHouse Hotel. The rooms are comfortable and a nice size. The lobby is nice and has live music on some evenings. It is conveniently located near the subway and Central Park. This was our second stay there and we hope to stay there again on our next trip to NYC.
I had the good fortune to stay at the Arthouse Hotel on NYC’s Upper West Side for three nights. I was 100% delighted with every aspect of my stay. The front desk keeps in touch with guests via cell phone texts, which was very convenient. My single queen bed room was not at all cramped as I have found other NYC hotel rooms. The bed was extremely comfortable with wonderful linens. I had a coffeemaker, iron and full-size ironing board, room safe, desk with chair, nightstands, large closet, loveseat with convertible bed tray, big TV, good lighting, and excellent temperature control. I look forward to staying at Arthouse again soon.
Arthouse Hotel is perfectly located in the Upper West Side for an easy walk to Midtown. Love the Lobby and Bar. Fabulous Cafe and pastries!. Very attentive staff, exceptionally clean and upscale. This will be our place to stay in the city from now on.
Almost recommended but they fell down again at the end. Front desk unable to provide a bill cause “printer broken”. Charges seemed excessive. Manager was to call - did not. Other reviews about extra charges must be right. Expect to hear elevator noise in rooms.
I wanted to like this hotel. The location is great. But there were some annoyances that interfered greatly with the experience. 1. No soap or amenities in the bathroom. Just gel wash in the shower affixed to the stall. And they charge a $39/day "urban fee" Seriously? 2. There are only 4 small elevators. At least one was out of service every day. Today 2 of 4 were out. It took me 15 minutes to get an elevator to take me to the lobby from the 7th floor. Absolutely unacceptable.