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Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 09/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#215 of 513 hotels in New York City
Location
4.7
Cleanliness
4.4
Service
4.3
Value
4.1
Arthouse Hotel New York City is inspired by the creativity, community, and artistic culture of the Upper West Side. Guests will appreciate the location’s convenient proximity to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel. Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed Internet and our signature bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Wine / champagne
Business Center with Internet Access
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Separate living room
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Trendy
Languages Spoken
English, Spanish, German, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
170Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
Contact
2178 Broadway at West 77th Street, New York City, NY 10024-6647
Getting there
79th StNew York City Subway3 min
72nd StNew York City Subway6 min
Rental CarsSee rental cars from $39/day
7518Reviews135Q+A100Room tips
Reviews
Traveler rating
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- 2,308
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- 313
- 231
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Most Recent
I was there on business. From the minute I checked in, the front desk staff was rude and unprofessional. They treat you as if you are interrupting them. I've never experienced anything like it. I saw it happen to other people as well, who also complained about it in the elevator. There is manager, Jose, who apparently is trying to rectify the issues in this hotel and was helpful. But it wont change my mind about ever staying there again. When I got to my room, which was one of the suites, not a basic room, there was a damp smell in the room, the paint on the walls looks like it's peeling. There was hair in the bathroom, that certainly wasn't mine and the shower hadn't been cleaned properly. I was paying for a high end room with a balcony,. This room did have a lovely view of the Hudson but the damp smell in the first night was too much. They switched my room to a smaller one, with views of buildings, still a balcony and at least it didn't have that smell. But when I asked the front desk to make sure it was still the same level room I was paying for and to not have a room near the elevator, she basically ignored me. And my room was next to the elevator. The managers way to resolve this was to give me two free drink cards. Seriously?? I was too busy to move again and exhausted at the thought of having to deal with the front desk again. They are terrible. Awful experience. Also the hotel is going through a major renovation so there is construction everywhere. But that would be acceptable if they had a staff that weren't so rude. I will never stay here again.…
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 3 days ago
We appreciate the feedback, Meander637274. We're disappointed that your time with us was less than ideal Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations and we'll be addressing your concerns immediately with the appropriate members of our team. just to clarify, there is no major renovation taking place in the hotel. we are only refreshing to lobby so guests can enjoy an even more comfortable setting while relaxing,, reading or enjoying a cocktail at the bar. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.
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Hotel's Favorite
This hotel, located on an UWS side street, is a great find. The rooms are uncluttered and clean, the bathrooms modern and the beds comfortable. The staff is friendly. The busy lobby is spacious and inviting. The rates are a little high, but it is NYC and it is a great location!
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded Dec 26, 2021
NY2TOGO - thank you for leaving us this detailed review! It's always good hearing that our guests had a comfortable stay with us! Arthouse Hotel New York City is known for providing our guests with top-notch customer service and amenities, so we're glad you loved your clean room, modern bathroom, cozy bed, our amazing location, outstanding team, spacious lobby, and inviting atmosphere. Thanks again for giving us feedback! We look forward to your next visit.
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My wife and I spent 3 nights at the Arthouse hotel before moving to our next stop. The hotel room was a bit small, but was clean, all the facilities worked. The staff were very friendly. There are several restaurants and stores nearby which makes finding food and other amenities easy. would stay again on our next trip.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 5 days ago
Thanks for the wonderful review, bbrian419453! It's fantastic you had such a lovely experience at Arthouse Hotel New York City. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. We're looking forward to sharing another amazing experience with you soon!
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Someone (most likely on staff) stole my AirPods, Apple Watch charger, plugs and cords. Security wouldn’t share what was on surveillance footage and we never received the refund we were promised. Lies upon lies from the staff. Lies upon lies from the staff. We even filed a police report and the staff wouldn’t share video footage with them either. Very very disappointing. Don’t. Stay. Here!!!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The location is great and the staff was very friendly and helpful. However, there is room for a lot of facility improvements. We had a double queen suite - very spacious and clean. The bathroom is another story - the suites are handicap accessible which is great - but gave it a very summer camp feel. Our shower head was in the middle of the wall, removable and you could hold it - but who wants to do that. The hallways were very run down and seems to be undergoing construction. I bought flip flops at the CVS to wear in the bathroom and shower. Think college dorm bathroom. The bar doesn't open until 5 - so if you choose this hotel based on amenities - it's not great. You can go next door and grab a drink, which is fairly common but the hotel amenity advertising is a little misleading. I know hotels had it hard with COVID and we knew we weren't staying at a Ritz - but for the price - we expected better. I think airbnb's are in our future - many of the hotels are just run-down. Fortunately we didn't spend much time at the hotel - so we still had a fantastic trip - but relaxing in our room was NOT an option. Tip - hotel can arrange a driver to and from the airport and it's less expensive than uber. Sorry ArtHouse but you need to GUT the bathrooms - ASAP! Offer bottle of wine or beverage service - or open the dang bar for customers to have a morning mimosa!!!…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 1 week ago
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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I never had such unfriendly people in hotel behind the reception area. Due to a mix up with the reservation we had to change rooms on our last night in NYC after living on the UWS for four years and all the people at the reception were extremely unhelpful and almost rude. The downgraded its the smallest room available after we paid almost $450 for the room. And we had stayed there for lamest a week already. Really a very disappointing experience! Pros for the hotel: location, nice restaurant inside, Cons: small rooms, except the one on the 15th floor with balcony, unhelpful reception, elevator issues almost every day
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: 15th floor with balcony, 1507 for instance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 1 week ago
Thank you for your feedback, mwen001. At Arthouse we pride ourselves in offering impeccable service, I am terribly sorry to hear about the fallen services. If time permits, I would like to continue our conversation and follow-up with my team. At your convenience, please feel free to contact me as I wish to hear more on your experience. I, and the Arthouse Hotel team remain at your service. Thank you, Jose Flores | Assistant Director of Operations
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Great location, nice staff needs some updating but good overall. The stairs in the lobby are not convenient for luggage but te lobby was nice with great looking social spaces and conveniently adjacent to restaurants and cafes.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 1 week ago
Thank you for taking the time to share your 4/5 review with us. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again!
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+1
The Arthouse Hotel has an inviting lobby that harkens back to years gone by. Unfortunately, it’s all downhill after the harkening lobby. I paid for the hotel prior to arrival using Destinia online travel agency. Upon arrival I was told I owed an additional $44/night for the “Urban Fee” even though it was NOT shared in any of my booking documents. I was told the fee covered wifi, daily bottled water, and fitness center. Immediately I was asked to sign and initial a document about the fee but not provided a copy. (Presumably so you can’t refute the charge later.) When I inquired about how one knows there is an Urban Fee I was told it’s “in the apps”. I showed proof of my documentation and payment that didn’t convey any of this information, but I was told it was too small to read and the information is in there. Fast forward to a small and dark room lacking any artistic character. There was NO printed literature to explain check out time, location of ice machine, gym or any other features of the hotel. There was a printed rubber pad that detailed conservation features such as hanging up towels to reuse them. Unfortunately there were no hooks in the bathroom. An elevator was broken in the main lobby and no one bothered to explain there was another set of two elevators at the other end of the lobby. This is where printed literature would have been helpful. My rate (plus the hidden $44/night charge) got me one paper cup for the Keurig coffee machine, no hand lotion, broken elevator, one ice machine on the 12th floor with NO ice, no in room refrigerator, brick wallpaper in the room, real “vinyl” wood floor in the room, and a $300 hold on my credit card for incidentals which no one told me about…another hidden surprise. The hotel was quiet and in a good location for subway travel. This hotel was an utter disappointment from arrival to checkout. I would not suggest staying at the deceptive Arthouse Hotel. Besides the issues mention herein, the front desk staff was unwelcoming and unhelpful.…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Our window faced large apt complex.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 1 week ago
We're terribly sorry to hear about the fallen services that impacted your experience. We strive to provide top of the line service, and it is our priority that we remain transparent with our travelers. The terms and conditions are listed on Destinia booking engine are shared below specifying the charges owed at property. We are happy to assist you further at iflores@arthousehotelnyc.com.
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After years of hotels doing the absolute least (due to Covid restrictions) it was an absolute pleasure to stay at Arthouse. Every request was met with ease and a low stress level of delight. The location was great and the furnishings were really beautiful- especially the flowers hanging at the hotel bar!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 weeks ago
Thank you for sharing the wonderful review with us! We're happy to hear that you had such a pleasant stay at Arthouse Hotel New York City! It was our pleasure hosting you. It's great to know that our attentive service, location, and furnishings had such a positive impact on your stay. We love providing our guests with great amenities and services and we're happy that you had all that you needed. Thanks again for sharing!
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Cool hip hotel but room was a little worn out. Upgraded to room with balcony which made it worth it. Staff was very nice. Great location and close to Central Park. Very safe area and walked everywhere.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ArthouseHotelGM, General Manager at Arthouse Hotel New York City
Responded 2 weeks ago
We appreciate the feedback, cdavid925555. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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PRICE RANGE
$293 - $445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel on the ave, on the ave hotel, on the ave manhattan, ave hotel new york
FORMERLY KNOWN AS
On The Ave Hotel
LOCATION
United StatesNew YorkNew York CityUpper West Side / Manhattan
NUMBER OF ROOMS
291
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Claim Your Listing Frequently Asked Questions about Arthouse Hotel New York City
Which popular attractions are close to Arthouse Hotel New York City?
Nearby attractions include Beacon Theatre (0.1 miles), Zabar's (0.2 miles), and Banksy's "Hammer Boy" (0.1 miles).
What are some of the property amenities at Arthouse Hotel New York City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Arthouse Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Arthouse Hotel New York City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arthouse Hotel New York City?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Arthouse Hotel New York City?
Conveniently located restaurants include Levain Bakery, Hummus Place Upper West Side, and Mille-Feuille Bakery & Cafe.
Are there opportunities to exercise at Arthouse Hotel New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Arthouse Hotel New York City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arthouse Hotel New York City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Arthouse Hotel New York City?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, and Japanese.
Are there any historical sites close to Arthouse Hotel New York City?
Many travelers enjoy visiting Hamilton Park (2.2 miles), Theodore Roosevelt Birthplace National Historic Site (3.0 miles), and United Nations Headquarters (2.4 miles).