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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 09/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#184 of 507 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
Arthouse Hotel New York City is inspired by the creativity, community, and artistic culture of the Upper West Side. Guests will appreciate the location’s convenient proximity to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel. Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed Internet and our signature bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River.
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Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle tours
Patio
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Outdoor dining area
Snack bar
Wine / champagne
Walking tours
Business Center with Internet Access
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Separate living room
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
City View
Languages Spoken
English, Spanish, German, Japanese and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
166Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
Contact
2178 Broadway at West 77TH St., New York City, NY 10024-6647
Getting there
79th StNew York City Subway3 min
72nd StNew York City Subway6 min
Rental CarsSee rental cars from $25/day
7,354Reviews131Q+A100Room tips
Reviews
Traveler rating
- 3,778
- 2,291
- 781
- 294
- 210
Time of year
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Popular mentions
I was here solo, quarantining away from high-risk family for the mandatory 4 days upon traveling to NY so I, unfortunately, spent much more time looking around than a usual guest. I found an amazing third-party deal on their second most expensive room, which at checkout showed the rate they paid as ~300 including fees, which matches the website. A recent article puts the average NY hotel room down 50% with luxury down even more, but to be generous, post-COVID, this room probably goes for around $600/night. Judging it at this price point is laughable. Here's a list of maintenance issues in 1603: -Peeling paint, peeling wallpaper, peeling baseboards, chipping vinyl floors. -A rattling and groaning HVAC that I actually downloaded a decibel meter for - 60-65 dB, louder than average conversation from 5 feet away. Pushing lightly on the wall stops it momentarily, so something's just loose in there. -A terrace door that doesn't lock and therefore swung open in the middle of the night in the wind. -A bathroom door that sticks and requires a good shoulder to open 1/4 of the time. -Bedside outlets not working. -Most worringly during COVID, long red hairs in the bed and couch and cigarette butts on the terrace, meaning that the cleaning can't be so thorough. What makes that even worse is that not only has this hotel been renovated twice in the last seven years, but the rooms with terraces are in a modern addition, most likely built in 2013 to add big moneymaker rooms as it was likely cheaper than converting the hundred-year-old former SRO below. So this is a seven year old room that's already been renovated, and the second renovation was... last year. This means, most likely, one or most likely both of two things have happened here. The renovations were done with the cheapest possible materials that look high-end on the surface but start to look awful immediately after they're used, which I've heard referred to as a "real Home Depot job". Or, a maintenance person hasn't touched it since March. Or last year's renovation. I also had to switch rooms as the rate would have gone up on the fourth night, and went for the cheapest they had cause a fourth night wasn't really in my budget to begin with. Assuming a doubled post-COVID price of $300/night, it's definitely the smallest room I've ever stayed in for the price, but I get that it's NY. Still though, even though the older room was actually better maintained in some aspects, it still had another stuck front door and a 10-minute wait for hot water in the shower. In the hallway on that floor, I managed to knock off a plastic cover on a wall corner while walking past, to which the nearby staff member responded with no hesitation, "Oh no, we'll have to bill you for that!" and a laugh, which means they'd seen that and more before. It's hard to give this only 3 stars honestly, because a west-facing terrace overlooking Broadway and the Hudson pretty much overwhelm all of this in terms of value for the rate I paid. But at $600+ a night, people that pay that price deserve to know what they're about to pay for. I mean, the location's perfect and the rooms do look very nice at first glance. The service was good for the most part as well, unexpectedly extending my stay for a night 5 minutes before checkout was seamless, and they were able to accept a delivery for me. But I also asked for a fridge at check-in, as offered on the website, received an "absolutely," and then never received it, or a call about it. I didn't give them that much of a chance to make my experience better, but except for the last one, these aren't really issues that the front desk can actually fix when you call them. These are issues that ultimately fall on management, ownership, and maintenance. I obviously understand that revenue this year isn't close to what's needed to start covering the reno and that every hotel is hanging by a thread. But if you don't maintain the building, it's gonna need to be renovated again prematurely, and it probably won't be you doing it.…
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Date of stay: December 2020
Value
Location
Service
1 Helpful vote
Helpful
Hotel's Favorite
I really can't say enough great things about AH. The location is wonderful being on the UWS, near the Natural History Museum and Central Park (plus you're away from the insanity of Times Square), with easy access on the 2/3. The staff is always friendly and helpful, such good value for the money.
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip: Broadway View rooms are huge and worth the extra price.
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Helpful
Response from BChristoph_GM, General Manager at Arthouse Hotel New York City
Responded Feb 4, 2020
Dear GingerScruffSF, Thank you for your excellent review. I'm delighted to hear that you love staying with us. Happy you enjoy the more residential feel of the Upper West Side and were able to easily get around to explore. Pleased you felt well cared for by our team. We hope to see you again soon. Warm regards, Barbara
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I stay one night at this hotel because I was stuck in the city due to the recent snow storm and it was close to my job. The room that I get had a very loud HVAC unit and the bathroom was cold due to the large window with no insulation. i didn't brother switching since it was just one night. if you do book a room in this hotel stay away from Room 508.
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Date of stay: December 2020
1 Helpful vote
Helpful
My insurance company put me there for two nights while my apartment had mold removed. Tub for shower, empty tissue box, dirty carpets, small room, dangerous shelf near shower, and uninformed staff. Avoid this place if you’re have an alternative.
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Date of stay: December 2020Trip type: Traveled solo
1 Helpful vote
Helpful
We came into NYC for our first trip there since Covid began to visit a local friend. Our room was beautiful and everyone we interacted with was kind and helpful, and we even received two complimentary drinks, which was nice. We did ask for a refrigerator that never came to our room, and when we arrived, people were sitting unmasked in the closed lobby area and unmasked people were checking in, even with signage to wear masks. We were there on Halloween and there was little crowd control or spacing in the lobby bar area/no dividers and it felt unsafe. Our room had a leftover towel from a previous guest in the bathroom and we didn't have enough coffee/cups for two people even for one day, and we were there for two nights. I would not stay there again during a weekend. It was very quiet on a weekday, but I probably wouldn't stay again during Covid.…
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Date of stay: October 2020
2 Helpful votes
Helpful
PRICE RANGE
$258 - $481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel on the ave, on the ave hotel, on the ave manhattan, ave hotel new york
FORMERLY KNOWN AS
On The Ave Hotel
LOCATION
United StatesNew YorkNew York CityUpper West Side / Manhattan
NUMBER OF ROOMS
291
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Claim Your Listing Frequently Asked Questions about Arthouse Hotel New York City
Which popular attractions are close to Arthouse Hotel New York City?
Nearby attractions include Beacon Theatre (0.1 miles), Zabar's (0.2 miles), and Voila Chocolat (0.1 miles).
What are some of the property amenities at Arthouse Hotel New York City?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Arthouse Hotel New York City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Arthouse Hotel New York City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arthouse Hotel New York City?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Arthouse Hotel New York City?
Conveniently located restaurants include Levain Bakery, Hummus Place Upper West Side, and Mille-Feuille Bakery & Cafe.
Are there opportunities to exercise at Arthouse Hotel New York City?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Arthouse Hotel New York City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Arthouse Hotel New York City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Arthouse Hotel New York City?
The staff speaks multiple languages, including English, Spanish, German, Portuguese, Japanese, Romanian, and Korean.
Are there any historical sites close to Arthouse Hotel New York City?
Many travelers enjoy visiting Hamilton Park (2.2 miles), Theodore Roosevelt Birthplace National Historic Site (3.0 miles), and United Nations Headquarters (2.4 miles).