I was there on business. From the minute I checked in, the front desk staff was rude and unprofessional. They treat you as if you are interrupting them. I've never experienced anything like it. I saw it happen to other people as well, who also complained about it in the elevator. There is manager, Jose, who apparently is trying to rectify the issues in this hotel and was helpful. But it wont change my mind about ever staying there again. When I got to my room, which was one of the suites, not a basic room, there was a damp smell in the room, the paint on the walls looks like it's peeling. There was hair in the bathroom, that certainly wasn't mine and the shower hadn't been cleaned properly. I was paying for a high end room with a balcony,. This room did have a lovely view of the Hudson but the damp smell in the first night was too much. They switched my room to a smaller one, with views of buildings, still a balcony and at least it didn't have that smell. But when I asked the front desk to make sure it was still the same level room I was paying for and to not have a room near the elevator, she basically ignored me. And my room was next to the elevator. The managers way to resolve this was to give me two free drink cards. Seriously?? I was too busy to move again and exhausted at the thought of having to deal with the front desk again. They are terrible. Awful experience. Also the hotel is going through a major renovation so there is construction everywhere. But that would be acceptable if they had a staff that weren't so rude. I will never stay here again.…
This hotel, located on an UWS side street, is a great find. The rooms are uncluttered and clean, the bathrooms modern and the beds comfortable. The staff is friendly. The busy lobby is spacious and inviting. The rates are a little high, but it is NYC and it is a great location!
My wife and I spent 3 nights at the Arthouse hotel before moving to our next stop. The hotel room was a bit small, but was clean, all the facilities worked. The staff were very friendly. There are several restaurants and stores nearby which makes finding food and other amenities easy. would stay again on our next trip.
Someone (most likely on staff) stole my AirPods, Apple Watch charger, plugs and cords. Security wouldn’t share what was on surveillance footage and we never received the refund we were promised. Lies upon lies from the staff. Lies upon lies from the staff. We even filed a police report and the staff wouldn’t share video footage with them either. Very very disappointing. Don’t. Stay. Here!!!
The location is great and the staff was very friendly and helpful. However, there is room for a lot of facility improvements. We had a double queen suite - very spacious and clean. The bathroom is another story - the suites are handicap accessible which is great - but gave it a very summer camp feel. Our shower head was in the middle of the wall, removable and you could hold it - but who wants to do that. The hallways were very run down and seems to be undergoing construction. I bought flip flops at the CVS to wear in the bathroom and shower. Think college dorm bathroom. The bar doesn't open until 5 - so if you choose this hotel based on amenities - it's not great. You can go next door and grab a drink, which is fairly common but the hotel amenity advertising is a little misleading. I know hotels had it hard with COVID and we knew we weren't staying at a Ritz - but for the price - we expected better. I think airbnb's are in our future - many of the hotels are just run-down. Fortunately we didn't spend much time at the hotel - so we still had a fantastic trip - but relaxing in our room was NOT an option. Tip - hotel can arrange a driver to and from the airport and it's less expensive than uber. Sorry ArtHouse but you need to GUT the bathrooms - ASAP! Offer bottle of wine or beverage service - or open the dang bar for customers to have a morning mimosa!!!…
I never had such unfriendly people in hotel behind the reception area. Due to a mix up with the reservation we had to change rooms on our last night in NYC after living on the UWS for four years and all the people at the reception were extremely unhelpful and almost rude. The downgraded its the smallest room available after we paid almost $450 for the room. And we had stayed there for lamest a week already. Really a very disappointing experience! Pros for the hotel: location, nice restaurant inside, Cons: small rooms, except the one on the 15th floor with balcony, unhelpful reception, elevator issues almost every day
Great location, nice staff needs some updating but good overall. The stairs in the lobby are not convenient for luggage but te lobby was nice with great looking social spaces and conveniently adjacent to restaurants and cafes.
The Arthouse Hotel has an inviting lobby that harkens back to years gone by. Unfortunately, it’s all downhill after the harkening lobby. I paid for the hotel prior to arrival using Destinia online travel agency. Upon arrival I was told I owed an additional $44/night for the “Urban Fee” even though it was NOT shared in any of my booking documents. I was told the fee covered wifi, daily bottled water, and fitness center. Immediately I was asked to sign and initial a document about the fee but not provided a copy. (Presumably so you can’t refute the charge later.) When I inquired about how one knows there is an Urban Fee I was told it’s “in the apps”. I showed proof of my documentation and payment that didn’t convey any of this information, but I was told it was too small to read and the information is in there. Fast forward to a small and dark room lacking any artistic character. There was NO printed literature to explain check out time, location of ice machine, gym or any other features of the hotel. There was a printed rubber pad that detailed conservation features such as hanging up towels to reuse them. Unfortunately there were no hooks in the bathroom. An elevator was broken in the main lobby and no one bothered to explain there was another set of two elevators at the other end of the lobby. This is where printed literature would have been helpful. My rate (plus the hidden $44/night charge) got me one paper cup for the Keurig coffee machine, no hand lotion, broken elevator, one ice machine on the 12th floor with NO ice, no in room refrigerator, brick wallpaper in the room, real “vinyl” wood floor in the room, and a $300 hold on my credit card for incidentals which no one told me about…another hidden surprise. The hotel was quiet and in a good location for subway travel. This hotel was an utter disappointment from arrival to checkout. I would not suggest staying at the deceptive Arthouse Hotel. Besides the issues mention herein, the front desk staff was unwelcoming and unhelpful.…
After years of hotels doing the absolute least (due to Covid restrictions) it was an absolute pleasure to stay at Arthouse. Every request was met with ease and a low stress level of delight. The location was great and the furnishings were really beautiful- especially the flowers hanging at the hotel bar!
Cool hip hotel but room was a little worn out. Upgraded to room with balcony which made it worth it. Staff was very nice. Great location and close to Central Park. Very safe area and walked everywhere.
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