Stayed in March 2020 and was forced to leave early due to Covid. I was promised a refund for the nights we didn’t use and have been fighting for over a year to get my money. They are just ignoring me now after numerous emails. I was assured once things reopened and their finance team went back to work this would be processed but now my emails are ignored and I’ve lost a lot of money. Don’t stay somewhere like this and use a more reputable hotel.
Mother sister and niece arrived late night, great location but facilities akin to industrial setting, carpets worn out and so on. No room service nor there was any restaurant although advertised as having one. Staff not accommodating. Left the hotel 3 nights early to switch to the Grand Hyatt - still fighting hoping for the refund either from hotel or from Expedia.
I can’t say enough how amazing the stay has been. The room is spacious and well appointed and very clean. On a nice quiet street but the most amazing thing about this place is the customer service. Rasya and Matthew (front desk) were warm and inviting and really went above and beyond to make our stay memorable. Because of them we will be back and tell all our friends and family about this amazing boutique hotel.
I always wondered what it would be like to live on the LES of NYC. Staying at the Sago Hotel gave me that experience. The Sago is a very clean, comfortable, and relaxed hotel that allowed me to have both privacy and a sense of security, knowing that I was well-taken care of. The location is excellent for those who love downtown -- convenient to transportation, restaurants, galleries, and a short walk into the heart of LES, Soho and Nolita. My guests opted to meet me at my "apartment" and order dinner in because my space at the Sago was so inviting. But when I wanted to go out, everything from breakfast cafes to late-night bars were within easy walking distance. Plus I had wonderful sunset views looking west toward the Hudson!
I arrived at the Sago Hotel after an unexpectedly long day of travel. I was in town for business Tuesday-Thursday and had to reschedule my Tuesday meetings so I was a bit stressed and weary after landing at JFK. When I arrived to Sago I was greeted by Matthew at the door who took my carry-on up the small flight of stairs to the front desk. When he asked how my flight was I told him a bit difficult, but what can you do about the weather! He was very sympathetic to the weary traveler. He took my credit card and ID to the back office as I waited in the quaint and cozy lobby area. I couldn’t believe how quiet it was once I was inside. I couldn’t hear any of the rush hour hustle and bustle of NYC. When Matthew returned moments later, he gave me news I couldn’t believe: Sago upgraded my room to a suite complimentary. It was the most genuine moment and I could’ve cried tears of joy, especially seeing the soaking tub when I got to the room! Throughout my two night stay, Matthew and the other woman (I’m sorry I can’t recall your name!) were so helpful and kind. I can’t wait to return to Sago for both business and personal travel. This is a gem of a boutique hotel. Also, two of the best nights sleep ever. Most comfortable bed. Thank you, Sago and the wonderful staff!…