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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 01/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis New York
Updated 01/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#122 of 539 in New York City
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.1
Founded by John Jacob Astor IV in 1904, The St. Regis New York is a Forbes 5-Star and AAA 5-Diamond hotel overlooking Fifth Avenue in Midtown Manhattan. The flagship St. Regis property, Our New York hotel epitomizes timeless luxury, offering an experience beyond all expectations. Chic rooms and suites offer every possible comfort; versatile and immaculately designed event venues provide a refined backdrop for business and social gatherings. Hotel amenities include an on-site restaurant, a historic bar and well-equipped fitness center.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Personal trainer
Restaurant
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, French, Spanish, Chinese and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
365Restaurantswithin 0.3 miles
121Attractionswithin 0.3 miles
Contact
Two East 55th Street, at Fifth Avenue, New York City, NY 10022
Getting there
5th Ave / 53rd StNew York City Subway2 min
57th StNew York City Subway5 min
Rental CarsSee rental cars from $39/day
1153Reviews20Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I stayed at the St.Regis in May for my child’s graduation with my family. The location is very good and the rooms were amazing, but some of the staff seemed very discriminatory (even racist) towards Asians like myself. In the mornings when I went to breakfast with my family, the two hostess women would not welcome us and just stood there ignoring us, not doing their job. However, they treated their white customers very kindly and were very attentive. When they finally seated us, they always sit us in the corner on the counter tables even when other comfortable tables in the middle were always available. Their service was terrible too. They would ignore us, not take our order for over 20 minutes, take 20 minutes to bring a simple coffee with the excuse that they forgot, and our food took ridiculously long. Just looking around, they were clearly treating white people better. A stark difference in treatment between POC and whites. This happened everyday of our stay. There were some nice staff members but I cannot compliment them as that is the bare minimum, especially for a hotel of this price and reputation. I will never be staying here again.…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded 3 days ago
Dear onok123, Please accept our deepest and sincerest apologies for the way that you felt you were treated. I would like to assure you that here at The St. Regis NY, the majority of our hosts are from all parts of the world. We are located in the heart of Manhattan and as we like to say " The heart of the world" and for you to feel that way is unfortunate. We would like to opportunity to discuss this further with you. We do hope that you decide to give us another chance in the future as I am certain you will have an exquisite stay. Thank you for choosing the St. Regis NY.
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I’ve been coming to the St Regis 4-6 times a year for over 20 years and this was my first time back since the pandemic. I would say the experience and comfort are still the same but some of the magic is lacking. I noted an early check in in the app, but the room wasn’t ready upon arrival. Normally I get a free upgrade due to my high status and centurion membership, but it was “not available” even though all the big suites were available online and the hotel was noticeably empty. Ok fine whatever, I got a lower grade room that was ready right away bc I didn’t want to wait. The service was friendly but slow, the butlers didn’t have training in basic things like the room service menu or salon services which left me calling to figure things out on my own. Called for a butler one night to have my shirt pressed for an important event I was attending that evening. Didn’t come so I left it in the hook in the hall hoping they’d get the message. Was picked up but 90 mins later, still no shirt. I call to page the butler, no one comes. Had to call reception and them track the butler down, he finally came and apologized for the delay, it was apparent he was overworked and probably servicing multiple floors. Not excusable to be understaffed when paying $1800/night, the revenue from one room could pay the annual salary for a fleet of butlers, let alone just one serving the whole floor. Finally got dressed up and ready to go, I wanted to take a few pictures as this was the first formal event I’ve attended since before the pandemic, was promptly yelled at by a barrage of security (3 rude men) who swiftly started grilling me what I was doing, what room am I staying in, and that photography is strictly prohibiting and return to my room or leave. Really??? Suffice it to say I was 45 minutes late to my event mainly due to the hotel, but luckily I had such a good time this inconvenience was mostly forgotten. Some positive notes, the gym is recently redone and very nice, the King Cole bar is still a favorite watering hole, and the room service always arrived at the perfect temperature which is sometimes hard to do with eggs. All in all the St Regis still feels like my home in New York, however given the service issues experienced, I might change up my routine next time and stay somewhere else.…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
I stay here several times a year. Three of last four nights the in-room TV hasn’t worked. Clearly systemic problem. Not good for business travelers who need to check in on events at beginning g and ending of day. Staff is great, but tech doesn’t work.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded 3 weeks ago
Dear 3210987654, Thank you very much for sharing your feedback with us. I was delighted to hear that the staff was able to provide you with excellent service throughout your stay with us. We are actively taking major steps to address tv disruptions. I assure you that this is a top priority for us here at he St. Regis to prevent these interruptions from continuing. We do with that you will give us another chance to make it right in the future, Have a wonderful day. St Regis guest services team.
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Service. Service. Service. All staff were exceptional, polite and helpful. 6 stars to Jessie for attentive, professional and fun service at Astor Court for breakfast each morning. She is such a giving person. Working hard to make sure every request was met while going out of her way to stay thank you to us for visiting.
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Date of stay: April 2022Trip type: Traveled
Helpful
Got upgrade to massive suite and it was a great stay. As an Ambassador elite, it was a lovely and fantastic short experience at this grand hotel. The standard room looks great btw so even without upgrade it still seems okay. Not familiar with NY hotel fee but it looks like the fee is acceptable with some of the usable credits.
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Date of stay: March 2022Trip type: Traveled
Helpful
I have been staying at the St. Regis New York for years and it never disappoints. The rooms are spacious and beautifully furnished. Beds are very comfortable and the bathrooms are terrific -- excellent water pressure in the shower, luxurious bathtub, nice amenities. Every member of the staff went out of their way to make sure my stay was perfect! Room service breakfast was delicious. Housekeeping was impeccable as always. Can't wait to go back!
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip: Internal rooms are very quiet. Some upper floor rooms have nice views. Suites are particularly...
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Helpful
We stayed for a week at the St. Regis in NYC on points. We reserved 2 rooms and they were able to put our friends next to us (not always a sure thing). As Platinum Elite we received a full American breakfast in the restaurant every morning which was a great way to start of a day of sight seeing. The staff was fantastic, especially the doormen who jumped to help us in and out of cars in the rain. We were at a level that included butler service,but we really didn't have need of it. The turn down service was nice, though.
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Date of stay: March 2022
Value
Rooms
Service
Helpful
I've left other reviews of this hotel and the Mandarin Oriental, my last review of the St. Regis NYC was 5 star. This trip was just utterly annoying, marginal service at best, and every means necessary to separate the guest from his money. It's pretty pathetic. Believe what you're reading about this place- the reviews I read about strange fees, new fees, hard to understand fees- I saw countless of these reviews and yes it's all true. So I used points to book 2 separate rooms, mind you that's 170,000 points, I'm Titanium Elite. But it's still 2 rooms, I could have booked separately, or under 1 reservation. They tell me only 1 room gets the included breakfast. So the room with 2 people, they both get the included "American breakfast." I gave it to my 2 guests, since I'm just one. When they go to breakfast, they had to literally push and pull to get this breakfast.. first it's just American breakfast, then there's a limit, then it wasn't included in both rooms (we know!).. We also get $50 per person- which we PAID for already in destination charges- this CANNOT be used at the bar, has to be restaurant/room service? So couldn't I used the overall $150 for my breakfast, their's is included? NO! evidently not. Their $50 is only usable for the individual person? So they got breakfast (but if you go over an amount, you CAN'T use the 50?. I couldn't use their 50 toward my breakfast, the 50 only is for the person, per room? So if they don't use it, we can't bundle it to my breakfast is included. These guy will do literally anything at all, anything- to make sure it's confusing, annoying, and in the end, they charged us all for breakfast, nothing got included, we lost the $50, and this involved about 20 minutes with the front desk people trying to understand it. While up at the desk, we saw 3 other parties literally pulling their hair out, trying to understand about the breakfast, the $50, etc. They have one company policy: don't make it easy, don't give anything away, money is not interchangeable even between members of the SAME party, and utilize basically awful service. Sorry: if you want to be 5star, stop being so confusing, petty, and in love with overcharging and double charging and saying "nothing is included" to every question. Try harder St Regis. You'll lose loyal customers.…
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Date of stay: March 2022
Value
Service
Sleep Quality
Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded Mar 23, 2022
Dear ackramer13, Thank you for sharing your feedback. We apologize for falling short on your expectations during your stay with us. We would like to clarify what our destination fee, a fee assessed in all luxury hotels in New York, entails. Food and beverage credit either in our restaurant or through our in room dining or Laundry or dry Cleaning Credit or Hair Salon credit or Complimentary internet and phone calls. This credit is utilized daily and can not be combined. I do apologize that you felt this was not correctly explained and moving forward we will improve our communication of this fee. Once again , thank you for your feedback and we do hope that you choose to stay with us again.
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I've paid a hefty 85k Marriott points and used a Suite Upgrade Award on this property. I can't comprehend why anyone would spend cash here, considering how awful the experience is. The property itself is okay, not quite my style, but I guess it may appeal to some. The butler service is a nice touch - our butler was great indeed. She has happily explained the service, delivered tea on a silver tray and picked up/returned laundry. The restaurant is rather small, but perfectly fine and the service impeccable - probably the best I've experienced in any hotel restaurant in the US. That's about it for the positives. When you arrive at St. Regis your poor experience begins with checkin. The reception area is tiny and quickly becomes crowded. We've arrived at 3:15pm and have been told in a patronising tone that we're free to leave the luggage behind and go elsewhere, while they get the room ready, as the checkin time is 4pm. That's fair enough, you don't need to be patronising about it. Upon return shortly after 4pm, I was told - again in a patronising way - that my room has been upgraded two categories. Well, I've paid for that upgrade with a SUA, so no favours were done. No offer of late checkout was extended, so if you stay here know your rights - I'm Marriott Titanium and as such I am eligible for 4pm checkout, which when requested was applied but, again, not offered proactively. The $50 scam destination fee includes $50 credit for F&B (guess what - you can't use it on the day of departure!), $75 laundry credit (sufficient to wash and fold 2 pairs of undies, 2 pairs of socks and 2 polo shirts) and some credit for the hair salon. Museum tickets are no longer given. As a Titanium member you get zero welcome amenity other than the choice of breakfast or 1000 points. Most hotels will leave you some chocolates, fruit bowl or some other token of appreciation for your custom, but penny-pinching here is quite obvious. The Bentley house car which is so prominently advertised on the hotel website is not a Bentley at all. Also they would not let you take the car with luggage (for clarity, by luggage I mean a backpack and a carryon). Park Hyatt somehow didn't have a problem with that. On the morning of departure I've found a letter pushed under the door: an offer of 25k Marriott points for giving up the guaranteed 4pm checkout and vacating the room at 12 noon. Quite an insult to second-top tier Bonvoy member in a hotel that charges >$1000 per night. Boy, they were desperate for that room. At 11:30am I've got a call from front desk to ask if I could check out by 12pm because they need the room and if I'd like to stay they'd offer me *another room* for 4 hours. I've never experienced anything like this. The offer went up to 30k points. I've settled at 40k, as I couldn't stand staying there any longer. Checkout is an experience too. The clerk dealing with me had difficulty comprehending some basic English. They didn't even bother asking how your stay was. They knew it was crap. My absolute favourite was when they said: "you can stand there and wait until the bellman is done with that customer". So five star!…
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: stay somewhere else
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Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded Mar 23, 2022
Dear wmaciej, Thank you for sharing your feedback with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Hotels leadership team, so we can do our best to ensure this does not occur again. We were thrilled to read that your experience in our restaurant was the best experience you have had in any hotel in the U.S. we take great pride in that. Please be assured that we will take every step to address your concerns in order to continue to provide our guests with 5 star service. We do hope that you decide to stay with us again in the future and give us an opportunity to make it right. Thank you again for sharing your review.
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I stayed at the St Regis for a weekend. I enjoyed every moment of my stay. This is one of those hotels that make you feel good...We had a high floor room with excellent views. The restaurant and bar was very good as usual.
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Date of stay: November 2021
Value
Service
Sleep Quality
Helpful
PRICE RANGE
$870 - $1,799 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis new york hotel new york city, st regis new york city, st regis hotel new york, new york city st regis
LOCATION
United StatesNew YorkNew York CityManhattan / Midtown
NUMBER OF ROOMS
238
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Claim Your Listing Frequently Asked Questions about The St. Regis New York
Which popular attractions are close to The St. Regis New York?
Nearby attractions include St. Patrick's Cathedral (0.2 miles), Top of the Rock (0.3 miles), and Rockefeller Center (0.3 miles).
What are some of the property amenities at The St. Regis New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The St. Regis New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The St. Regis New York?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The St. Regis New York?
Conveniently located restaurants include The Bar Room at The Modern, Beyond Sushi, and Nerai.
Are there opportunities to exercise at The St. Regis New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The St. Regis New York?
Yes, dry cleaning and laundry service are offered to guests.
Does The St. Regis New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The St. Regis New York?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Swedish.
Are there any historical sites close to The St. Regis New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.0 miles), World Trade Center Memorial Foundation (4.0 miles), and Hamilton Park (2.3 miles).