Just returned from staying at the Ritz in Paris and the St Regis is definitely on a par with the Ritz. In fact when we stayed at the St Regis in September, still under covid protocols, it had more amenities than a comparable Ritz suite, e.g.,butler, morning coffee service, shoes shined, clothes pressing, Nespresso, filled ice bucket, waters, chocolates, etc. It was wonderful to catchup with the St Regis staff who had been out of work for over 15 months. Here’s hoping everything can return to normal soon.
In my mind this is a bucket list property and after staying there for my first time in August 2021, I felt fulfilled on many levels. I was upgraded to a suite and the service was some of the best I ever experienced at any hotel in my life. I could have spent hours just studying the architecture and decor of the lobby...this hotel is very very special. Location right on 5th and close to Central Park and other attractions. Highly recommended and when I can swing it...my favorite property in NYC!
I was ultimately very disappointed and will not choose to stay there again, it will also sway me to not stay at a St Regis again, honestly. I’ve had better experiences at Marriott Courtyard than I did here. The rooms are gorgeous, but my room phones were down so I couldn’t utilize the butler service or any room service, questions etc. while I was in the room. Also my bath water was greenish yellow - when I called from my cell phone to tell them, they said “we’ve heard this before, so sorry” and nothing was done. At other marriotts I’m able to check in early, and with them, I had a show that I had to be at at 4pm, Bc it started at 5 and they didn’t have a room ready for me before then so I had to get ready in the bathroom. No thank you!
This was our first trp back to NYC since January 2019. The accomodations at the St. Regis were beyond amazing. From the overall extreme cleanliness of the rooms, to the impecable attention to detail and service, this was by far a highlight of 2021. The team at the St. Regis is real. They go above and beyond. Erik at the front desk was remarkable. The suite came with butler service. Lily was incredible. So kind and helpful. John brought our breakfast and was extremely personable. You won't meet a nicer guy than Pascal who works valet. Looking forward to our next stay. Thanks again to the team at the St. Regis
We just finished up a one-night stay here and it was absolutely wonderful! The rooms are gorgeous, the service was fantastic, and the food was delightful. One of my best hotel stays as of late. Check-in: We arrived early at 11am, and one of two rooms was ready at about 3:45pm and the other was upgraded to an Astor Suite and available a bit closer to 5pm, which was fine with us. All the team members at the front desk were very kind and helpful, especially Orville, who went out of his way to check on our rooms and ensure we were comfortable. Rooms: We had one Grand Luxe room (used SNA) and one Astor Suite (upgraded from SNA Grand Luxe upon asking). Both were meticulously clean, well-maintained, spacious, and simply gorgeous. The bathrooms were beautiful and the water pressure was amazing in the shower. Both rooms had butler service, and our butler, Tamara, offered incredible service, going above and beyond for even the smallest requests and being very proactive. Food/Beverage: Drinks at the King Cole Bar were delightful and breakfast at the Astor Court was delicious (the French Toast was a highlight). Service: Every team member we encountered was kind and helpful, and all requests were responded to quickly. Orville and Tamara were stand-outs, going above and beyond and making a big impact on our stay. Couldn't have asked for more! Thanks to the St. Regis team for a wonderful stay - we will be back!…