Great hotel, great location. As a long time loyal Bonvoy member I have been greatly disappointed that we are never upgraded , and NEVER able to check in at the designated time. We have always visited on our anniversary in June and have never been acknowledged on our return. Our final straw was that using COVID as an excuse they didn't offer WRAPPED chocolate or fruits with a peel as a welcome. Sorry but loyalty is a two-way street, and they have lost me as a member.
First time at St. Regis, smooth check in and an amazing upgrade to a suite. The suite was clean and spacious- lovely stay. I gave four starts for customer service at the restaurant and the bar. They didn't have our dinner reservation, food and drinks weren't as impressive, service - they were trying. We continued our evening at the bar and I've never seen so unhappy and uncommunicative bartenders. I would expect for $28 -$36 cocktail at least good brand alcohol. What is on dispose is not what was under the bar making the drinks. Everything else was really good and overall the stay was pleasant.
My “friends and fine dining” week at the St Regis New York was another great success! (This and the StR San Francisco are my favorite city hotels in the USA.) The St Regis New York just oozes Manhattan luxury to me. It’s really hard for me to consider staying anywhere else in the city. But I always try to find weeks when rates are lower than usual to indulge. The hotel kindly upgraded me from an entry level superior to a Grand Deluxe upon checking in via the app 2 days prior to arrival, and then upgraded me again to an Astor Suite the morning before my arrival. That would be a $7000 Ambassador upgrade value for those keeping score (on top of an already amazing $650 AAA rate for this hotel). #ambassadorstatusmatters #stregis #newyork #stregisnewyork #kingcolebar #billsalltimefavorites #suiteupgrades The hotel offered me 4 pm late checkout, as well. The suite was pre-cooled below 65 F as per my #prearrivalchecklist — but quickly went down to a lovely 60-61 F for the rest of my stay. WiFi was blazing fast at 120 Mbps. Shower pressure is always incredible here; despite the small shower stall, this remains one of my 3 favorite showers in the world. #amazingshower I had a lovely fruit bowl and chocolates welcome amenity arrive just after my arrival. The fantastic concierge team helped in advance of my stay with dinner reservations at 3* Per Se, 2* Jungsik, 2* Gabriel Kreuther, 1* Cote. They also assisted with lunch at nearby Limani. While my King Cole bar stalwart, George, was out with a shoulder injury, the rest of the team always secured me a table — for myself or with friends. Drinks at the King Cole are part of my NYC ritual. Butler morning coffee service was always prompt — though over the weekend the hotel operator was a little clumsy helping to arrange it. They don’t normally include hot milk here, but they always do it for me when I ask. I only packed a carry on, so I never availed myself of butler unpacking and packing services (or shoe shining). I never actually asked about the breakfast benefit value for room service (which I did every morning but one) or at Astor Court, but I had assumed it was the same $140 value for up to two persons as it was during my stay last May. Regardless, all of my breakfast orders from $70-125 were removed from my bill at checkout. Breakfasts always were prompt, hot, and delicious. Service at Astor Court was a bit slower for Sunday brunch but otherwise was lovely. The strawberry cream French toast was divine. Housekeeping was flawless. Turndown service was great, as well. I had a minor but noticeable noise issue the last two mornings of my stay — as they were literally digging up the street direct outside the hotel below my window (12 stories below). A very short term issue, I’m told. I also enjoyed a spa treatment at the Peninsula just across the street. Extremely convenient, indeed. It wasn’t perfect, but it was pretty close — yet again. I tipped the butlers, concierge, housekeeping, and front desk very well, indeed. I’m already looking forward to my next stay.…
We stayed at this property in late December 2022. We received an upgrade and we were totally in awe of our beautiful room - 2 bathrooms, living room, separate bedroom, large, walk-in closet, kitchenette. Our check-in process was smooth and the staff were very friendly and helpful. Enjoyed appetizers and drinks in the restaurant - decent service although they were short-staffed. This hotel no longer allows you to apply the $50 mandatory "service fee" to drinks at the bar but you can apply it to the restaurant, meals, the spa.
This past weekend we stayed at the St. Regis Hotel in New York for a pre Valentine’s Day weekend getaway. We had a great time, The hotel is expensive, but it fits into the category of ultra luxury grand hotels. We paid using Marriott Bonvoy points. They have courtesy house cars that will take you places. They have lots of staff. Every room has butler service. You push a button on your phone and they appear. Someone will hail you a taxi and another someone will load your bags into the trunk. The hotel rooms are huge compared to other hotels. The bathrooms are marble. The table lamps are controlled by a round disk you to turn them on off off. The lighting system is sophisticated. We have stayed here before and the best coffee we have ever tasted is the French press coffee brought by your butler at your request. Bonvoy members at our level get breakfast included because there is no concierge lounge. I am not sure if this is true for all bonvoy levels. Breakfast can be served in your room or the Astor Dining Room. The American breakfast runs $46. Your included breakfast is either the American breakfast or a $46 credit towards other selections. The level of service is amazing. We packed a picnic, which we intended to enjoy in the room. We asked our butler if they could provide plates, napkins and cutlery. He asked what time we wanted to have our picnic. At the appointed time, he rolled in an entire dining table with two places set on a white tablecloth complete with butter, rolls and a rose in a vase! There are negatives. The hotel has a $50/day destination fee. This can be used in the restaurant, but not the King Cole Bar. We learned that on our previous visit. We decided to have dinner in the restaurant. The $50 fee was applied vs. the bill, which is a good thing. However , you cannot combine and then apply the two $50 fees. It’s $50 that needs to be spent independently each day of your stay. This is a grand hotel. Tipping is part of the grand hotel experience. In my opinion. You tip everyone you encounter who does something for you. We tipped the butler when he collected the table, the person who cleaned our room, the bellman, the driver of the courtesy car and the doorman. This included our restaurant server too. As you can tell, we like the hotel. It’s an ideal place for celebrating a special event.…
The St. Regis NYC continues to shine bright setting standards for the entire industry. The hotel boasts iconic, spacious and indulgent accommodations exalting the true definition of luxury. The experience is incomparable due to unparalleled service from its legendary butler team that takes guest services to the next level. Upon check-in, the front desk team was undoubtedly overwhelmed with a number of last-minute bookings and remained patient working to get guests placed in available rooms while consistently providing others with status updates. It was like watching a world-famous orchestra on stage. Its reputation and brand remains indisputable, from the front house to the back house, it is white glove treatment all the way. This is where luxury resides.
I fully realize that if you are complaining about the St. Regis, you honestly need to reevaluate your life. However, the St. Regis sets their own expectations. A luxury experience. Impeccable service. So when they fall short, I am not sure they should get a pass. The room was lovely, giant by NYC standards. The turndown service and butler service are among the best in the industry. These far exceed what you will experience at a comparable Ritz or Four Season. The service and dining left so much to be desired. For example, I had confirmed an early check-in the day prior. When we arrived, no room available. The interaction with the front desk staff was terse, so much so, that upon walking away my daughter whispered that lady was such a Karen! Hours later, we inquired if the room was ready by chat and by phone. No one answered the chat. No one answered the phone! The phone rang in an endless loop before disconnecting. This happened multiple times. Finally, an hour after first trying to connect with them, someone answered that our room was ready! Great joy but no one had contacted us as promised (contact info left with the front desk) so by that time we were across town. The dining! We ordered private dining twice and both experiences were on a TGIFridays level for food. The exception: the shrimp cocktail. WORTH IT. Beyond that, both times, items were forgotten and had to be brought later. The french fries were unsalted (maybe the St. Regis cares deeply about my blood pressure) and bland. Hear me when I say the lobster roll was the worst lobster roll on earth. I struggle to describe the taste and texture of it but it was so disgusting. If you have an enemy staying at the St. Regis order them the lobster roll, disgust guaranteed. Then breakfast...ugh. The prices were out of control but that is expected. The worst thing is I paid $36 for a cold Lender's bagel. Surely the St. Regis could source better bagels in NYC! Instead, you get a defrosted grocery store bagel. Also, the pancakes...yikes. Were my expectations high? Yes! It's the St. Regis! It is a lovely place to stay but don't expect perfection. …
Worst visit to the St. Regis New York. Visited the city with my 2 girls during the Christmas holiday break from work -- Dec 27th -- 29th. Only had a short period of time to spare and wanted to make the most of it. Booked the King suite through my Marriott account. Received an email on the 26th for early checkin, so I did. Arrived at the St. Regis after long travel, at 7am on the 27th. Made the front desk aware of this early arrival and was told as soon as a room was available, we would receive one. Checked back with the front desk at 12pm to no avail. Again at 2:30pm, while watching others checkin, I mean it's pretty crowded with other guests checking in at this point. Our room still wasn't available, so we were told that every effort was made to try and get us in a room sooner but a guarantee for 4pm worst case scenario. Checked back at 4:35 because the line was so long getting to the front desk. Was told that my room wasn't available because of the request "if possible for queen beds, I will take it, but certainly not a must." But, we could upgrade to the Madison for additional $1000/night b/c it's usually $4k/night. I stated that I would want the Madison but didn't agree with the additional charges due to my room not being ready anyway. Again, checked in at 7am that morning for the first room available and at this point it's 5pm, we are exhausted from spending the time out on the streets while just wanting to take a shower, get settled in, change our clothes and go over our itinerary for our short stay. During our wait, we decided to have lunch at the restaurant inside of the hotel. WORST EXPERIENCE. I was not able to get the name of the hostess that sat us but she was racist. Did not make eye contact. Nor, were we even greeted. Sat us down without taking our bags or coats, while hanging the coats of those around us. On top of the lack of decency, she never advised our waiter of our seating. We waited and waited until I could no longer take it. We didn't even have water in our glasses nearing an hour after being seated. Got the restaurants manager involved in this situation. So, we did not receive our room until almost 8pm that evening. Even when we received our room, the wanted to discuss charging us the up charge for the Madison suite. I requested to speak to the manager. I was advised that ORVILLE, at the guest counter, would be coming up to my room that evening to discuss waiving the up charge. It NEVER happened. Because of the restaurant issue, I was told that my meals would be complimentary -- that didn't happen. Not one person throughout my stay called or came to my room to discuss charges. It wasn't until my last day that they tried adding ALL of the fees that I was originally advised would be complimentary. Once again, I had to spend the little bit of my vacation time discussing charged with the front desk, everyone acting oblivious over the mention of complimentary. Them having to once again call out a manager for me to speak with. Upon speaking with the manager while trying to leave, I was able to get the up charge waived, but my room service fees for dining they still charged. This was the worst trip I have had at the St. Regis. I usually travel in February with my white husband for my birthday. It's a totally different experience when I am with my white husband. I rarely get this alone time with my girls so I wanted to show them a good time. I did not expect to encounter the racism and the feeling of being overlooked and degraded. The only people that had any type of decency were the servicemen. The bellmen Hector was great! The butler Juan took the time to ask if we needed anything. David the bellman was also great! Jessie, a waiter in the restaurant, is the most pleasant and hospitable. Eddie, the driver of the complimentary car was social and AMAZING! After finally getting settled in the room, our butler Flora was rude and called me a liar. She said that she was just relaying a message from dining. I was appalled by her behavior. This was real upsetting. St Regis, shame on you. I really feel like I would not have had this experience if the color of my skin was white. My daughter was able to spend one more day for vacation so I extended our stay. I first checked with the Regis the morning of checkout to ask if we could stay another day in any room. I was told "no." I booked online about a mile away at the Marriott Residence Inn. We received our room right away. No wait time and the staff was extremely pleasant. So, knowing we lost a whole day of our short stay waiting on our room, Marriott allows late checkout for Platinum members. I was told that couldn't be honored. I was rushed out of the room. They even sent the bellman Hector up to grab our bags saying that we called him, knowing damn well, we did not make that call quite yet ... I just don't know if I would like to continue my yearly routine of spending my bdays at the St Regis after this recent stay.…
Marriott ruins every luxury hotel they buy. This is a Marriott with a $2500 price tag. It has bad food, ok room, unfriendly checkin people and terrible service. Go to the Four Seasons. They are always consistent.
This was our first stay at a St. Regis and it was a terrific one. All the staffs were welcoming and warm, especially William (luggage), Franciesly, Julissa (front desk), and John (Butler). We’re not flashy people and we felt well respected and welcomed. For example, we were upfront about not having stayed at a St Regis before, and the front desk and the butler gave us a detailed overview of all the perks we were entitled for. Room service was impeccable every day, and so was breakfast. There were a few insignificant hiccups because of the holiday rush, but the hotel fixed them quickly every time. As Bonvoy Titanium members, we also received perks such as free breakfast (you have the option to have it delivered to your room for a small fee). All the services made our trip extra special. Thank you, St. Regis NYC! A few things the hotel could improve: 1. The side of our bathrobes, although clean, were a little coarse (like old towels) 2. The slippers were tiny (I’m a male 9 and my feet could barely fit) 3. The Bose speakers do not support Bluetooth or lightning (iOS 16), only FM radio 4. For quick requests, it would have been great if guests could leave the butler a message (vs waiting for a call back)…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing