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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 01/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis New York
Updated 01/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#142 of 515 hotels in New York City
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.1
Founded by John Jacob Astor IV in 1904, The St. Regis New York is a Forbes 5-Star and AAA 5-Diamond hotel overlooking Fifth Avenue in Midtown Manhattan. The flagship St. Regis property, Our New York hotel epitomizes timeless luxury, offering an experience beyond all expectations. Chic rooms and suites offer every possible comfort; versatile and immaculately designed event venues provide a refined backdrop for business and social gatherings. Hotel amenities include an on-site restaurant, a historic bar and well-equipped fitness center.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Personal trainer
Restaurant
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, French, Spanish, Chinese and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
325Restaurantswithin 0.3 miles
120Attractionswithin 0.3 miles
Contact
Two East 55th Street, at Fifth Avenue, New York City, NY 10022
Getting there
5th Ave / 53rd StNew York City Subway2 min
57th StNew York City Subway5 min
Rental CarsSee rental cars from $39/day
1177Reviews22Q+A100Room tips
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Most Recent
The St. Regis New York ticks all of the boxes - location, service and luxury accommodations. The front desk greeting was warm and inviting, the room was luxurious and comfortable, housekeeping was excellent and staff throughout the hotel could not have been lovelier. The hotel is worth every penny. You will not be disappointed!
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
My 5 night stay last week at the St Regis New York to celebrate my mother’s 75th birthday was absolutely fantastic. #stregis #newyorkcity #stregisnewyork #suiteupgrades #astorsuite #grandluxeroom #billsalltimefavorites Despite the hotel being sold out for 3 of my 5 nights, I was upgraded as an Ambassador guest a day before arrival to an Astor Suite. My mother’s room also was upgraded to a Grand Luxe room. I tipped the front desk well at the end. FWIW those upgrades together were worth over $8K. Not bad for a $20K investment for Ambassador status. #AmbassadorStatusMatters #AmbassadorStatusMattersMoreAtNicerHotels #AmbassadorStatusInstTheSameAsTitanium This all was on top of the hotel GM honoring my insanely good BRG rate from my 2020 intended stay that was canceled due to covid by extending a very generous comparable rate for both rooms for this stay. FWIW, that generosity saved me almost $5K alone. My Ambassador pre-arrival checklist items were all handled. The suite was pre-cooled to 65 F. I asked the engineer to cool it down further and it got as cold as 61 F. Heavenly. I also had four bottles of water provided every day by housekeeping (even when they forgot), and had a fan by the bed. Shades and blinds made for blackout as requested. My welcome amenity of chocolate covered strawberries was delicious; my mother got those as well as a bottle of Prosecco. The concierge team was as impressive as ever. Months and weeks before arrival, they helped get us bookings for 3* Le Bernardin, 1* Gramercy Tavern, 1* Marea, and The Grill. They also helped with several lunch recommendations — and for ordering flowers for my mother’s room at the last minute. I tipped them well at the end. Housekeeping was very good. I never saw them, in fact. They did miss turndown the first night, but they got it every other night. They didn’t always close all the curtains in the suite, and they occasionally forgot to bring my extra water bottles, but they usually promptly made up for it. I tipped them well at the end. Butler service was very good. Unpacking was a bit clumsier than usual IIRC, but I was still grateful for the service. Shoe shine and pressing were great. Morning coffee service was always fast and gracious, and they always were willing to bring me more if I needed anything. They were just as good for my mother. I tipped them well at the end. The St Regis New York shower also remains my favorite in the world, with the best but softest water pressure I’ve ever enjoyed. It’s incredible. The shower room is small, but that soft water pressure is so addictive. Food and beverage were extremely impressive. The elite status breakfast benefit is an impressive $135 credit for up to 2 persons per room, and I never hit it — whether via room service or at the Astor Court restaurant. I did room service breakfast for 3 of my mornings and Astor Court breakfast for the other 2. Room service was usually fast (less than 30 min) and with hot food, but one morning was a disaster where they obviously got it all wrong — and it took an hour and was only warm. They couldn’t have been more apologetic, but since it was free and so generous I didn’t worry more about it. The one oddity of room service was having two different servers on two different occasions opening my suite door without my answering it while bringing up some extra items. It was a bit disconcerting, and the F&B manager mentioned his surprise and that more training was necessary. Clearly, a newer F&B staff training issue. I also had dinner one night with friends at Astor Court — and it was delicious. First time I’ve ever had dinner at the hotel, but it measured up. It’s no Lambs Club at the Chatwal Hotel, but it was still quite impressive. We also met my brother and sister-in-law at the King Cole Bar to surprise my mother for her birthday. George, who had worked with us during our 2018 Table 55 experience, recognized me as I walked in and totally took care of us. George has worked at the King Cole for 30 years; he is is an absolute gem. He even got us a reserved table for the following night. This remains one of my favorite hotel bars in NYC. The doormen were fab. They got us the house car (now a Mercedes S) that I’d never used previously in order to pick up my mother from the train station. They also got us taxis and recs whenever we needed them and always offered a helping hand for my mother. I tipped them well each time. Service overall was as impressive as I remember — which is particularly impressive knowing the staff supply issues and new training obviously endemic to all hotels. Staff throughout the hotel remembered us by name far more than I remember being common, more reminding me of an Aman stay. Everyone was gracious and friendly and always eager to help. Overall, it was a 9.5 out of 10 for me and my mother. It wasn’t perfect, but it was sublime. They made a few mistakes, but they totally took care of us in every way. The suite and my mother’s room both were incredibly comfortable. The hotel completely exudes New York with a sense of place unmatched by almost any of the other top luxury hotels. I can’t wait to return. Even as I don’t love New York. The St Regis New York delivers in spades. Definitely one of the best. Definitely my second favorite city hotel in the USA. And definitely still one of #billsalltimefavorites.…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Even entry level rooms here are wonderful and come with butler service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
The property is pretty and well located, and the good part ends here. Issues with the hotel: 1. Most of the hotel staff are very rude and unwilling to assist with anything. Very LOW service level for a 5 star hotel. 2. The final check out bill always has mistakes. In my last stay in June, i was over charged 700 usd and reimbursed only after i contacted the hotel. I was even charged for “butler service” of tea and coffee , which is provided free of charge. When contacting Omar, the guest services manager, he updated me that he is in a vacation and will reimburse upon his return. My PA had to call and email multiple times to make sure this was done. During this stay- same story. Multiple mistakes in the bill. First time i thought its an innocent mistake, this time i am not so sure. 3. I have left sunglasses that are of sentimental value for me in the hotel’s restaurant and requested the restaurant manager to look at the cameras facing the table to find out who took it. The security came and said they have no access to it till a day after my checkout , and that anyway they wont bother checking for an item of sentimental value. I asked to speak to Melanie, hotel director of operations , and was said she js busy and wont talk to me . When I insisted, she came and I told her about the unpleasant events. She did not even apologize or offered any sort of compensation. Omar (guest relations) was even worst. He said that if i have problems with the hotel , i shouldn't stay there . Like how dared i to complain for charges that were not even mine ? (based on the fact that they did 700 usd mistake in my bill last time and others this time). Instead of apologizing for multiple mistakes and low level of service he actually blamed the client. If i could give this hotel ZERO points i would. The hotel is unpleased, unaccommodating, with a 1 star service level NOT recommended!!!…
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded 2 weeks ago
Dear Inna B. Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to improve our reception and follow up procedures. I hope you choose to stay with us again when your travels bring you back to the area so we may improve your impression of The St. Regis new York. St. Regis Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location right on 5th Ave. Each room has butler service . Room was a good size with a beautiful bathroom . Staff was very nice especially the concierge Kevin & from desk person Vincent . We would definitely stay here again. Lots of great restaurants nearby.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stayed a couple of nights this summer in a suite. The room itself was beautiful, location is impeccable, etc. but ultimately disappointing due to multitude of service mistakes that should not be happening at a hotel of this price range. To summarize: 1. I pre-arranged with the concierge to have fresh flowers in the room upon check in. Our room was not ready when we initially arrived, and the front desk separately confirmed that the flowers would be in the room once it was ready. A few hours later we were informed that the room was ready and picked up our keys. The flowers were not in the room and did not arrive for several hours. 2. Our butler never came by to introduce himself/herself as is customary (and as the front desk indicated would happen) 3. We ended up arriving at the room at around 3pm. The room was already set up in turn down service mode (towel, slippers, water by the bed). We had a rest and then went out for dinner + a show and came back around midnight. The room was in the same condition as we left it with the bed unmade. When I talked to a service manager about this, it was indicated that because we already received turndown service that day (before check-in), the housekeeping team does not go back into the room. 4. The next day I called for the butler to press my suit and return it in the afternoon by a certain time. I was assured this would be done. 30 minutes past the time I set there was no suit and I had to call down again to have the suit brought up. Apparently the previous butler's shift was over and never communicated to the new butler that my suit was to be delivered by a certain time. 5. I talked to a service manager about these issues and was offered 50k Bonvoy points as compensation. I accepted as none of these issues were major. However, these points still have not been deposited in my account, now 2 months after my stay. The hotel itself is beautiful and timeless. None of the above issues are a dealbreaker in and of themselves, but when a hotel is charging the rates that the NY St Regis is, a certain level of quality and consistency should be expected. As I experienced it, the service does not match the quality of the hotel.…
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded 3 weeks ago
Dear F587NKmikel, Thank you for sharing your detailed review. May I request that you email me directly in order to discuss and address some of these issues further? My email address is omar.elnewishy@stregis.com . I would like to Thank you for choosing The St Regis New York, and look forward to hearing from you soon. St. Regis Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love the hotel, friendly staff and great location. This is the hotel to stay when you are in the big Apple without a doubt. Everything is close by, plus room service is always the best after a long day of shopping on Fifth Avenue. If you stay here always ask for the higher floor, you will love the views.
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Let valet park your vehicle.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed here overnight in July. The room was enormous and spotless (we did not feel like you were in NYC). All the furnishings were top notch and every room has a butler. We only called the butler once but when they came it was very fast and they were very attentive. If you are looking for a nightlife/bar experience the bar closes at 11-11:30 so this is not the right place for you, just don't stay in Midtown. Certainly would stay here again!
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently had brunch at the Astor Room. The omelet was rubbery and the fillings were almost nonexistent. Very disappointing...however, the service was excellent and the atmosphere and history of the hotel is charming.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from St Regis New York, Other at The St. Regis New York
Responded Aug 18, 2022
Dear 443travel_er433, Thank you for sharing your review with us. We were disappointed to hear that your dining experience was not up to standard, our restaurant strives for perfection. Our menu is constantly evolving and our orders are always inspected before they are served to ensure satisfaction. We were delighted to hear that you found our service excellent, we do take pride in providing 5 star luxury service to our guests. We hope that you join us again on your future visits to New York. Sincerely, St. Regis Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just completed an amazing two night stay at the St. Regis. Location is great. Close to the shops on 5th, walking distance to Central Park and easy to get to Broadway theatres. If you like modern hotels - this is not the hotel for you. If you like old school luxury hotels, then you will be very pleased. The rooms are stunning. The wallpaper and the marble and the gold accents are simply stunning. The bathtubs (and there were two in our suite!) are very comfortable. I never wanted to leave our suite. The two standout staff members are Christina at the Front Desk and Dolores, our butler. Dolores has been with the St. Regis for 28 years and is superb. She helped with pressing our clothes, bringing us coffee/tea in the morning, coordinating with bell desk and housekeeping and pretty much anything else you would request. Breakfast is included if you are an Elite Bonvoy member (platinum and above) up to $135 credit for two people either at Astor Court or room service. This was a great value. Room service was surprisingly fast. Never longer than half an hour. My only complaint about this hotel is that it has ruined all other hotels for me, because nothing else can possibly compare to the NY St. Regis! The hotel is pricey, but it was worth every penny for our special occasion. I’m already thinking about a return visit next time we have something to celebrate!…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This was our second time staying at the St. Regis NY in many years. The positives are: 1) Great location especially if you are here for shopping. At the corner of 5th and 55th, you're right in the poshest area of 5th Avenue and a few blocks from Central Park to the north and St. Patrick's / Rockefeller Center to the south. 2) The usual high standard of St. Regis service - prompt, polite and erring on the side of over-delivering The negatives: 1) As a relatively low and older building in NYC, it's difficult to get any kind of view, even when paying up for a premium outer room. 2) The public areas and rooms are feeling increasingly dated - needs renovation and brightening up. This was a disappointment since our last stay. 3) The great shopping location can be a nightmare in terms of traffic, which was often at a standstill in front of the hotel - we typically walked a few blocks away to get a taxi or Uber We generally like St. Regis hotels but at this price range this wouldn't be our first choice in this general area of Manhattan.…
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$1,104 - $1,646 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis new york hotel new york city, st regis new york city, st regis hotel new york, new york city st regis
LOCATION
United StatesNew YorkNew York CityManhattan / Midtown
NUMBER OF ROOMS
238
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Claim Your Listing Frequently Asked Questions about The St. Regis New York
Which popular attractions are close to The St. Regis New York?
Nearby attractions include St. Patrick's Cathedral (0.2 miles), Top of the Rock (0.3 miles), and Rockefeller Center (0.3 miles).
What are some of the property amenities at The St. Regis New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The St. Regis New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis New York?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The St. Regis New York?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The St. Regis New York?
Conveniently located restaurants include The Modern, Bill's Bar & Burger, and Beyond Sushi.
Are there opportunities to exercise at The St. Regis New York?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The St. Regis New York?
Yes, dry cleaning and laundry service are offered to guests.
Does The St. Regis New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The St. Regis New York?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Swedish.
Are there any historical sites close to The St. Regis New York?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.0 miles), World Trade Center Memorial Foundation (4.0 miles), and Hamilton Park (2.3 miles).