Denzel goes above and beyond to make sure my daughter and I had everything we needed during our stay. Maurice goes above and beyond assisting, and recommending what to do in the area. We can't wait to return!
There are not enough words to express how amazing this hotel and its staff are! The Pierre is a true gem in the crown of Manhattan, an absolute must stay!!! The rooms are spectacular, the bar a lovely little hideaway, the staff is beyond amazing, this hotel lacks nothing! From entering the doors with the help of Devon and other doormen, you are quickly welcomed into a friendly, luxurious hotel experience amongst friends. Abraham at the concierge was so very helpful in suggesting dinner recommendations, Khady and Samantha in the elevators were such a joy to speak with, Paul the bartender, the kindest man with amazing cocktails, and truly every single member of the staff we interacted with were amazing!!! We truly felt we were speaking with friends our entire stay. We hadn't even checked out of the hotel and were already thinking of when we can come back, and perhaps even having our wedding there! There is no other option in New York - it's always the Pierre :).…
Just next to the bottom of Central Park, the Pierre has an excellent location for tourists. The rooms are comfortable though some are looking rather tired. The service is impeccably friendly and helpful. Breakfast was excellent. Where the hotel goes wrong and I am generous with very good is a) the excessive price and b) certain elements that need replacement (the air conditioning the first time we stayed there kept on cranking noisily at night). If refurbished an no price increase, I would go back.
I have spent 13 days at the Pierre and had the most amazing time and stay I have been preparing the trip on the phone with the wonderful concierge team and the wonderful Ana, manager of the front desk for at least a month and a half. They were always so nice and eager to help to find solutions for everything and every situation. Maurice Dancer , chef concierge, Ivette Munroe assistant chef concierge , Erin Mc Donnell concierge Abraham Guzman concierge and Christian Hogan as well concierge. Their team is beyond words. When I checked in went up with Ivette and Denzel from the front desk ( who is adorable and efficient btw) to check the room and wash my hands; what fabulous surprise I found in my room , 3 frames with pictures of my dogs , popcorn which they knew I love and vitamins . At the front desk I would like to express my gratitude to Ana as I mentioned before is an amazing and super pro young lady a huge thanks to her. She is a perfect manager. Thank you to dear Denzel , Shanee Alyssa , Christine At the door Devon and Gregory have been always so sweet For the lifts thank you Khedy Samantha Andrew Edmond Presilla For security thank you Pedro and Luis I would like to thank the housekeeping team as well The all lovely Hulya Micheline Barbara Desiree Monira and Elizabeth. Thank you again Joshua , housekeeping manager and Chef concierge Maurice Dancer for offering me a fantastic bathrobe from the Pierre with my initials and the names of my dogs. I would like to apologise if I forgot some names . Thank you from the bottom of my heart!!! I will be back soon if God wills .…
Awesome location and room. Great views and loved the hotel (bars, restaurants etc). I would highly recommend this hotel if you are fortunate enough to spend some time on the upper east side. Weekends are great and the proximity to Central Park is amazing.
I cannot express into words how gracious and top of the line service we received while staying at the Pierre. Even before we stepped into the hotel the concierge team went above and beyond to plan out our weekend in nyc. I can’t express how much I loved staying here for the weekend. I don’t think any other hotel can’t top the service we received. Once we got to the hotel, the Pierre team was kind, gracious, and super detailed oriented. I highly recommend staying here when in NYC- it’s truly a service oriented and classic hotel.
Absolutely five star service! Why stay at a 5 star hotel...service! The Pierre exemplifies service. It's an older hotel with charm, history and elegance. There is some construction but does not take away from the experience. Location is excellent. Ana Pavloska (front desk manager) was amazing. We were 3 mom's and young daughters having a mini girls Vaca. She treated our little girls so special. Everything was perfect. Thank you to all working with us...service was amazing.
What a pity ….. Having visited The Pierre on a number of occasions over the years , last week we had the worst restaurant service ever experienced . For those in the U.K. - let’s just say Basil Fawlty !!
Everything was simply perfect. Services are overpriced but I think is common nowadays in NY. The "Breakfast Included" rate is very far form "included" (the rate grant you f&b for 34 USD pp, but our average breakfast price was about 160 USD), perhaps the quality of the service and food is excellent. Personal consideration: how an oatmeal porridge on water can cost 39 USD?
Service and room was excellent as was the dining. Only thing that we had an issue with what the AC was not able to keep the room below 74 when the weather got hot (95-100 degrees). Other than that everything was outstanding as usual.