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The Westin New York Grand Central

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2,504 Reviews from our TripAdvisor Community

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Showing 1,966: English reviews
Copenhagen, Denmark
Level Contributor
72 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed October 6, 2015

I stayed here with family for three nights. Location is the strongest asset for this hotel. Five minutes walking distance from Grand Central, fifteen minutes from Times Square and other Midtown attractions. You can also easily walk to Central Park. Our room was big enough, nicely decorated, with very comfortable beds and pillows. Mini bar is stocked with many things... More 

Helpful?
2 Thank nikomar
Fareham, United Kingdom
Level Contributor
260 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed October 4, 2015 via mobile

Very well appointed rooms which are very large given the central location in Midtown. Rooms at the front have good view of the Chrysler Building but are very noisy indeed with the mayhem f 42nd St. just below them. Staff very friendly and the price is not too bad. Breakfast is a staggering rip off and given the proximity of... More 

Helpful?
2 Thank Phil P
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Philp P, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay at our property despite the trouble you encountered while checking in. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. Thank you for your feedback... More 

Medina, Ohio
Level Contributor
90 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 4, 2015

As luck would have it, we stayed at the Westin Grand Central when the UN General Assembly was in session. For our four-day stay, the entire area was overrun with diplomats, and this hotel was no exception. We used reward points, so we were spared the sky-high rate. Although the honking of taxi horns was incessant during the day, especially... More 

Helpful?
Thank VickyBee333
Detroit, Michigan, United States
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed October 2, 2015

This hotel is clean enough and the service is okay but it is so busy- seemingly much more so than Manhattan itself. As someone who has lived in NYC and also travels there often for business, I feel an authority on how a well run hotel in a densely populated area is supposed to be run. In that way, Westin... More 

Helpful?
2 Thank Jonathan1776
Toronto, Canada
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 1, 2015

Flew into LaGuardia on Friday September 25 during visit of Pope. The Airporter went only to Grand Central which is a block from the hotel. Checkin great and Lilly who checked us in was wonderful. Service at hotel was excellent and than, you all front desk staff. Ate breakfast downstairs in LCL and continental breakfast was great. Room was excellent... More 

Helpful?
1 Thank Harry F
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Harry F, Thank for taking the time out to review out hotel. I am delighted to hear that you had a wonderful time at our property. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Lilly;... More 

Murfreesboro, Tennessee
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed October 1, 2015

The location is very good, very close to Grand Central. And the room was very new. It is much better than other hotel in Manhattan. The staff is very friendly and helpful. I stay the hotel during the U.N. session, the whole New York City is pretty busy. But Pei help me very much, she contact me 3 days in... More 

Helpful?
Thank lipangw
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello lipangw, Thank you for taking the time out to review our hotel. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Pei; I will be sure to forward your great comments to our management staff so... More 

Long Beach, California
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed September 30, 2015

I just returned a few days ago from a weeked getaway in NYC with my mom. I enjoyed our stay at this hotel and would stay there again, however there were a few details i would like to mention that can be worked on. We did theFri night red eye flight from Los angeles and arrived at the hotel around... More 

Helpful?
1 Thank rachel z
Dunfermline
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 28, 2015

Stayed at this hotel at the beginning of September 2015. Excellent location, only a 10 minute walk to Grand Central Terminal and a further 5 mins to Times Square. Rooms are lovely and the majority of staff were friendly and helpful. The restaurant, however, failed to impress. The food was warm at best and not particularly appetising. We only dined... More 

Helpful?
Thank Clare J
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Clare J, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. As we strive to excel in customer service it is great to hear such wonderful things from our valuable guests. Thank you for your feedback and your loyalty. We look forward to welcoming... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed September 28, 2015

We met a very nice lady whose name is Pei to help on checking. She knows pretty well customer's needs and tried her best to satisfy it. Decent price + nice service, we will stay therewhen travel in New York in the future.

Helpful?
Thank Min X
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Mix X, Thank for taking the time out to review out hotel. I am delighted to hear that you had a wonderful time at our property. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Lilly;... More 

1 review
5 of 5 stars Reviewed September 27, 2015

This will be my hotel of choice from this point forward. Pei at the front desk is a rock star! She got me checked in early, realized I had booked a double (even though I'm solo) and gave me a corner King! The hotel is very modern and clean and is located in a great spot / walking distance to... More 

Helpful?
Thank Nick D
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $209 - $637 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#157 Romantic Hotel in New York City
#165 Luxury Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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