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    The Westin New York Grand Central

    212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
    (212) 490-8900
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    12/24/2017 12/25/2017
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    Traveler (801)
    Room & Suite (508)
    Dining (16)
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    Overview
    • Excellent41%
    • Very good39%
    • Average13%
    • Poor4%
    • Terrible3%
    Travelers talk about
    “great location” (505 reviews)
    “new york” (507 reviews)
    Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    4.5 Star Hotel
    All hotel details
    Offers from The Westin New York Grand Central
    Special Offer: Breakfast for 2 Included
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    Grand Hyatt New York
    9,106 reviews
    #334 of 470 hotels in New York City
     
    Hampton Inn Manhattan Grand Central
    2,173 reviews
    #62 of 470 hotels in New York City
     
    InterContinental New York Barclay
    1,253 reviews
    #102 of 470 hotels in New York City
     
    Residence Inn New York Manhattan / Midtown East
    1,727 reviews
    #37 of 470 hotels in New York City
     
    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,546)
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    241 - 245 of 2,850 reviews

    Reviewed June 3, 2017

    Hotel is clean and nice, location is amazing to uptown and downtown Manhattan. But they need to improve on their service team. Housekeeping is pretty bad consider the class of property. I called for some housekeeping items, it did not deliver and i have to...More

    Thank Tommy H
    Reviewed June 3, 2017

    Hotel is in a good location. Rooms and common areas are what you would expect from a Westin. However the staff was surprisingly inattentive. I called the front desk four times and no one answered. Got a voice mail. I walked down to the front...More

    Thank Jon P
    Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded June 5, 2017

    Hello Jon P, Thank for taking the time to review our property. I am sorry to hear that you were not able to reach someone from our Front Office Department. Please be assured that I have forwarded your feedback to our management team so that...More

    Reviewed June 2, 2017

    This hotel is just across the street from Grand Central station and many other NY places of note. The service was excellent as was the room. We were given a street view 10th floor, where you can see across the city and up the length...More

    Thank elev8john
    Reviewed June 2, 2017

    All hotel facilities were excellent, (room/maid/cleanliness). I wanted to compliment all of the staff that we came into contact with, but in particular a lovely lady called Doris, she was so helpful in regard to traveling around NYC when we asked for directions and the...More

    Thank kipper18092
    Reviewed June 1, 2017

    The hotel is right on 42nd Street, right down from Bryant Park. The room was surprisingly spacious (based on New York standards) and quite quiet for such a large hotel. We had extended our stay before we arrived, which resulted in two reservation numbers, two...More

    Thank simonthecellar
    Grand Hyatt New York
    9,106 reviews
    #334 of 470 hotels in New York City
     
    Hampton Inn Manhattan Grand Central
    2,173 reviews
    #62 of 470 hotels in New York City
     
    InterContinental New York Barclay
    1,253 reviews
    #102 of 470 hotels in New York City
     
    Residence Inn New York Manhattan / Midtown East
    1,727 reviews
    #37 of 470 hotels in New York City
     
    About
    Awards & Recognition
    GreenLeadersBronze level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • $190 - $633 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #62 Green Hotel in New York City
    • #153 Romantic Hotel in New York City
    • #160 Luxury Hotel in New York City
    • #161 Family Hotel in New York City
    • #169 Business Hotel in New York City
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 774
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Priceline, Hotels.com, Travelocity, Agoda, TripOnline SA, getaroom.com, Orbitz, Hotwire, HotelsforEveryone, HotelQuickly, Cancelon and Evoline ltd so you can book your The Westin New York Grand Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • New York City >
    • Midtown / Manhattan
    • Also Known As
    • The New York Helmsley Hotel New York City ,
    • The Hotel New York City ,
    • New York Helmsley Hotel ,
    • Hemsley New York ,
    • Helmsley Hotel New York ,
    • The New York City Helmsley ,
    • Helmsley New York
    Add Photo Photos
    Traveler (801)
    Room & Suite (508)
    Dining (16)
    Pool & Beach (1)
    Hotel & Grounds (479)
    Bathroom (57)
    Business Center & Event Rooms (9)
    Nearby
    Midtown
    This is the iconic New York that so many visitors
    imagine before they visit - spectacular skyscrapers
    like the Chrysler Building and Empire State Building,
    iconic public buildings like Grand Central Terminal
    and the New York Public Library, and the non-stop
    hustle and bustle of the city streets. Fifth Avenue is
    a shopper's paradise where you can find every kind of
    store imaginable, with fashion brands ranging from the
    ...More
    Sponsored by:
    Nearby HotelsSee all 470 hotels in New York City
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    limasu
    December 12, 2017|
    Answer
    Response from redditchbunch | Reviewed this property |
    I did not pay it for the same reason but i got a email comformation that I wouldn't have to pay it from hotel before I got there and I told them this on arrival I would suggest getting an email confirming this prior to... More
    0
    Votes
    Spencer T
    November 22, 2017|
    AnswerShow all 6 answers
    Response from Fussy0nes | Reviewed this property |
    I’m sorry I think we stayed in a deluxe room but that definitely has 2 doubles
    0
    Votes
    Hartleycouple
    November 17, 2017|
    AnswerShow all 5 answers
    Response from Hari D | Reviewed this property |
    Yes, there is a luggage room which you can use and the staff are happy to assist with this.
    1
    Vote
    Room Tips
    "Ask for high floor for great view of Chrysler or Empire State on the other side"
    Read review
    "If you can afford the extra cost ask for a room with a view of the Empire State Building."
    Read review
    "High floor, corner suite."
    Read review
    "We faced the front fairly good views"
    Read review
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