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The Westin New York Grand Central

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Traveler (1304)
Room & Suite (832)
Dining (37)
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About

#124 of 498 hotels in New York City
Location
4.6
Cleanliness
4.4
Service
4.1
Value
4.0
Travelers' Choice
GreenLeaders Bronze level
The Westin New York Grand Central is located in the heart of Midtown Manhattan. Our hotel in NYC is ideal for both leisure and business travelers as it is conveniently located near Grand Central Terminal. Unwind after a successful day in our beautifully appointed guest rooms and suites, where intuitive amenities like our signature Westin Heavenly Bed, rejuvenating Heavenly Bath and state-of-the-art technology await.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
5,742Reviews221Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Jose pablo c wrote a review Yesterday
1 contribution
great hotel , excellent location on the 42 th street, ALEXANDRA , on the front desk made a difference in our stay , very nice and professional with us .
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: cvs on the corner!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Annie D wrote a review Yesterday
Cheshire, United Kingdom1 contribution
Great hotel, located on 42nd Street which we found to be ideal for walking everywhere. Staff on reception were all very helpful and friendly. Sandra the concierge was a real life Google! She was so helpful, showing us where to go on a map, best routes, recommending places, how to get tickets etc. Hotel room was excellent, very clean. Breakfast was delicious and lots of choice. We have visited this hotel twice and wouldn't hesitate to visit again.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Margot H wrote a review Apr 18
1 contribution
Needed to come out to Manhattan for some meetings over the weekend, and had a great experience with the Westin NYGC. The location was perfect (super close to Grand Central), the on-site team was friendly and helpful (especially our booking coordinator, Shirelle!), and the meeting room and guest rooms were clean, spacious, and comfortable. Definitely recommended!
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 2 days ago
365margoth, thank you for your glowing feedback about your stay at The Westin New York Grand Central. Knowing the location was ideal for your meetings, and you found our colleagues, particularly Shirelle, to be friendly and helpful is wonderful to hear. It brings us joy to know our guest rooms and meeting spaces met your expectations in terms of cleanliness and comfort. We sincerely appreciate your recommendation and look forward to the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John S wrote a review Apr 15
1 contribution
We spent one night here during the St. Patrick’s Day weekend and had great experience. All staffs were great, especially the receptionist, Ms. Pei, who was extremely friendly, professional and helpful. Excellent location, easy access to major attraction.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 5 days ago
Meander51519524537, it's delightful to see that your St. Patrick's Day weekend stay at The Westin New York Grand Central was enjoyable. We're gratified our team members, particularly Ms. Pei at reception, went above and beyond to ensure your visit was pleasant. Your remarks regarding our superb location and accessibility are greatly appreciated too. Looking forward to welcoming you again for another grand experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard M wrote a review Apr 11
52 contributions14 helpful votes
A wee bit older than I would’ve liked but the hotel was in a great location Our room was on the 25th floor and still a bit noisy from the NY streets Sofa bed for my son was good and we all had a great sleep Easy to navigate our way around the hotel and the sights from this location I would say the breakfast was expensive for a pretty basic buffet and we were charged $20 for 2 bottles of water from the coffee bar
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 1 week ago
r17tch, thank you for your feedback. We're glad to hear The Westin New York Grand Central’s location worked well for your family, and that you had restful nights. We also appreciate your comments about our pricing and noise level. We always strive to ensure a balanced experience, and your insights will be useful to improve future guest stays. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Antonio Fernandez wrote a review Apr 11
Rancho Cucamonga, California2 contributions
Stayed at this property with wife and 3 kids. Two rooms for two nights. From the start I was contacted by Eve from the Concierge desk. I cannot thank her enough for an amazing customer experience. Every member of their staff was friendly and accommodating, the rooms were clean and spacious considering that the hotel is in Manhattan. The Concierge Desk (Mina and Jose Miguel) went above and beyond to help us book tours as well as restaurants for dinner. We had a fantastic experience and we will definitely stay here next time.
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: Close to the Grand Central Station which makes this property very convenient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 1 week ago
Jafs1899, it's heartening to know that your visit at The Westin New York Grand Central was exceptional. Your kind words about our team members, especially Eve, Mina, and Jose Miguel are greatly appreciated. We are also thrilled to hear our room's cleanliness and size met your expectations. It is these wonderful experiences that we aim to provide for all our guests. Looking forward to welcoming you and your family back for another fantastic stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kimiya S wrote a review Apr 9
2 contributions
This was a great hotel. It is very close to the Grand Central subway station which makes getting around easier. I was even able to walk to times square and the theater district from the hotel. Breakfast was delicious, especially the pancakes with the apple filing. Hotel staff was very friendly. The concierge, Jose Miguel, is the most helpful and informative hotel staff I have ever encountered while staying at a hotel. He was very helpful in assisting me navigate the NYC subway system. Jose Miguel was also very informative about NYC in general, and broadway plays. He was able to assist me in getting tickets to see the Notebook, and in getting tickets to tour the statute of liberty. I would definitely stay at this hotel again in NYC.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 1 week ago
577kimiyas, it's uplifting to read your exceptional review about your experience at The Westin New York Grand Central. We're thrilled that our prime location has added convenience to your stay and that our breakfast menu, particularly the pancakes with apple filling, tickled your taste buds. Our team members always aim to go above and beyond, and your recognition of Jose Miguel’s exceptional service is heartwarming. We eagerly anticipate your return to experience more of what our hotel and Jose Miguel have to offer. Safe travels until we meet again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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christina p wrote a review Apr 8
San Diego, California, United States1 contribution
Stayed at the Westin Grand Central Station, centrally located to EVERYTHING. Walking distance to Times Square, Broadway, empire State building, and, of course, Grand Central Station. Approximate $3 subway to most locations from Grand Central Station: such as natural history Museum, ferries for Ellis Island, and the Statue of Liberty. Staff was very friendly, helpful. ALEXANDRA was SO WONDERFUL! She really took care of us, and we appreciate you! Thank you thank you thank you. Highly recommended.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 1 week ago
Christina, your positive feedback about your stay at The Westin New York Grand Central brings immense joy to us. We're thrilled that our prime location made your exploration of the city convenient and memorable. Commending Alexandra, our team member, for her exceptional service is truly appreciated and we are delighted that she greatly contributed to your experience. We remain at your service and look forward to your next visit. Thank you for your high recommendation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Celine D wrote a review Apr 7
Santa Barbara Island, California2 contributions
The hotel was in a perfect central location. The room was clean and spacious (34th floor). The best part of our trip was taking to Sandra Rodriguez every morning before starting a day. She was super friendly and made us some amazing itinerary every day + great restaurant recommendations. Really great experience with Sandra! Thank you for making our stay easy!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 1 week ago
646celined, The Westin New York Grand Central is thrilled to hear you enjoyed the advantageous location and your room on the 34th floor. It's especially heartwarming to learn about your pleasant interactions with Sandra each morning. Her knack for creating engaging itineraries and sharing superb dining suggestions aligns with the excellent service we aim to provide. We look forward to having the opportunity to serve you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Compass308972 wrote a review Apr 7
1 contribution
The staff went out of their way to accommodate us during our stay. We could not have been more pleased with the staff! We were in NY to help our son after surgery and the staff was so helpful! Sandra could not have been more helpful! We were truly thankful for all they did that they didn’t need to do!!
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: Feel confident in choosing to stay at the Westin!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel GM, Agency / Consultant at The Westin New York Grand Central
Responded 1 week ago
We're thrilled to hear about your exceptional experience at The Westin New York Grand Central. It's wonderful to know that our dedicated team members went above and beyond, particularly Sandra, making your stay stress-free while you attended your son. We truly value your appreciation and look forward to providing you with the same level of service in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$305 - $547 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the new york helmsley hotel new york city, the hotel new york city, new york helmsley hotel, hemsley new york, helmsley hotel new york, the new york city helmsley, helmsley new york
LOCATION
United StatesNew YorkNew York CityMidtown East
NUMBER OF ROOMS
774
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN NEW YORK GRAND CENTRAL - Updated 2024 Prices & Hotel Reviews (New York City)

Frequently Asked Questions about The Westin New York Grand Central
Which popular attractions are close to The Westin New York Grand Central?
Nearby attractions include Grand Central Terminal (0.2 miles), United Nations Headquarters (0.3 miles), and Chrysler Building (0.1 miles).
What are some of the property amenities at The Westin New York Grand Central?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin New York Grand Central?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin New York Grand Central?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin New York Grand Central?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin New York Grand Central?
Conveniently located restaurants include Momosan Ramen & Sake, The Capital Grille, and John's Coffee Shop.
Are there opportunities to exercise at The Westin New York Grand Central?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin New York Grand Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin New York Grand Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New York Grand Central offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin New York Grand Central?
The staff speaks multiple languages, including English and Spanish.