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The Westin New York Grand Central

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The Westin New York Grand Central
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3,062 Reviews from our TripAdvisor Community

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Showing 2,452: English reviews
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Ottawa, Ontario
Reviewed yesterday NEW

Our stay was excellent with professional and efficient service from check-in to check-out. The front desk agent, Bernardo, was very accommodating and ensured our stay started off well with a room with a view and complementary internet as there was a birthday being celebrated. The concierge, Sandra, took the time to provide us detailed information on where to go and...

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Helpful?
Thank marissa_lord
Taunton, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed December 16, 2016 via mobile

I chose the Westin New York Grand Central for its excellent location, just one block from Grand Central Station and close to 5th Avenue. We had one or two minor issue when we arrived but these were quickly dealt with by the outstanding front desk manager Mariah. Her customer service skills are second to none and she made our stay...

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1Thank SimonA380
About Hotel's Favorite Review
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello SimonA380, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Boca Raton, Florida
Reviewed 2 days ago NEW

This hotel is perfectly situated near Grand Central and Subway lines. The rooms are large and comfortable, well equipped with a desk, small sofa and easy chair. A coffeemaker with Starbucks coffee in the room is a great added touch. The hotel has a very well equipped gym, with towels, complimentary earphones, exercise balls, etc... the reception area is always...

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Thank Alina G
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just returned from a long weekend in NY with my two sons to celebrate Mother's Day. I did a lot of research to find a suitable hotel and decided on the Westin Grand Central, and I'm so glad I did. The location is perfect, very close to the wonderful station, Chrysler Building, 5th Avenue, subway stops, Times Square, MOMA and...

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1Thank 29hats
Reviewed 3 days ago NEWvia mobile

My husband and I stayed here this past weekend for my 30th birthday (this hotel left a sour taste for not only my birthday trip but also the city itself). We came from vancouver and our flight was an early morning flight. We called the hotel 2 days prior to leaving to confirm that we would be able to check...

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Helpful?
Thank brar87
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello brar87, Thank you for taking the time out to review our hotel. I am sorry to hear that you were not able to check into your room early. Please know we certainly do our best to accommodate all the requests that are received. I would be delighted to look further into detail in your stay. Please feel free to...

Anniston, Alabama
Reviewed 3 days ago NEWvia mobile

Be aware there seems to always be some sort of construction in the area. Hotel is nice but it took forever to check in. Bathroom seemed small and I could hear street noise and some windows did not close well.

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1Thank ALTravel_everywhere
Charlotte, North Carolina
Reviewed 3 days ago NEW

I have stayed all over the city. This Westin is by far the best location and quality hotel I have ever experienced! Wonderful, friendly service and VERY clean!! Easy access to the subways and great restaurants!

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Thank Nancy S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Nancy S, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Thank again...

Coventry, United Kingdom
Reviewed 3 days ago NEWvia mobile

Visited from 26th December to 1st January. Spacious room and spotlessly clean. Paid a little extra for a room with a view and weren't disappointed with the view of the Chrysler building. Well-placed for exploring. Only minor issue was our room being opposite the ice machine so we could hear that at times. Didn't use the bar at all but...

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Thank Marie G
Castro Valley, California
Reviewed 5 days ago NEW

Excellent hotel, great location, close to Grand Central Station. The staff was very nice and helpful. I would definitely stay there again. First time staying at a Westin Hotel, but would definitely stay in their hotels in the near future.

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1Thank kathy l
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Kathy l, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you soon for another refreshing stay.

Denver, Colorado
Reviewed 5 days ago NEW

Best parts about the Westin GC: - attentive management - best lounge in the city - the power strips under the bar tables are awesome - menu is great. Only wish is that room service stayed open later, but an overall gen.

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Thank md9375
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello md9375, I am delighted to hear that you enjoy your stays at our hotel and our management staff able to assist you during your stays with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff....

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $222 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Westin New York Grand Central staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room faced 42nd Street, and even though it was a high floor, the street noise could be heard.”
 of 5 bubbles alinag366, 2 days ago | Read review
“Everything was great! ”
 of 5 bubbles P4219QGkathyl, 5 days ago | Read review
“I think every room is good enough”
 of 5 bubbles Raspeed, 1 week ago | Read review
“Ask for a high floor if you need some quiet.”
 of 5 bubbles Kinnsao, 1 week ago | Read review
“Ask for room higher up has less street noise.”
 of 5 bubbles lynmaffs, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question