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The Westin New York Grand Central

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2,904 Reviews from our TripAdvisor Community

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Showing 2,303: English reviews
York, United Kingdom
Reviewed today NEW

The hotel is very nice... clean, tidy and well equipped. I think you know when you visit NY you are gonna hear tooting horns non stop so I will say all day and night you do here the traffic. This was mine and my hubby's final part of our honeymoon so we were fairly jet lagged so we slept like...

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Helpful?
Thank AmandaAxx
Manchester, United Kingdom
Reviewed yesterday NEW

We stayed at this hotel after 2 weeks in Orlando. We had 2 extra days to show our 10 year old daughter New York. The Hotel was fully booked but they were very attentive. Very helpful. The room was great for NYC, a decent size and decent beds. Close to the heart of Manhattan so the location was great too....

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Thank Tim W
bentonville arkansas
Reviewed 2 days ago NEW

This is a very nice hotel in the heart of midtown Manhattan just steps away from Grand Central Station. Service is very friendly and professional. Very clean and comfortable rooms as well as great restaurant and lobby. Also has a very nice and large fitness center. I would definitely recommend this property and stay here again.

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Thank paradisepilot
Denver, Colorado
Reviewed 2 days ago NEW

Honestly, it's a pretty well run Westin - which hopefully tells you what you need to know. Good rooms that are relatively large by NYC standards, and reasonably updated/clean. The restaurant is decent, and actually pretty lively. Lots of good pricing deals, too, so you don't feel like you're being ripped off - which is nice. I generally enjoy this...

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Thank Traveler31782
Manchester, United Kingdom
Reviewed 3 days ago NEW

This Hotel is ideally situated for a stay in New York City. Based on 42nd street You're within easy walking distance of Broadway, Empire State Building. Macys and Lord and Taylor are only a few blocks away. If You're prepared to push Yourself Bloomingdales' and Central Park are within walking distance. The bus system and subway are convenient to this...

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Thank Nigel S
Columbus, Ohio
Reviewed 3 days ago NEW

Can't beat the location of this hotel but it's geared for the masses/tourists and don't make any effort to treat a platinum SPG guest any differently than anyone else. No room upgrade or any offer of special treatment. Rooms are small but appointed like every other Westin. Breakfast outrageously overpriced and mediocre. No SPG lounge which is surprising for this...

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Thank lsfcmh
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello lsfcmh, Thank you for taking the time out to review our hotel. I am sorry to hear that our property was not able to meet your expectations. I will certainly forward your comments to our management. Please feel free to contact me directly so that I may personally ensure that your stay and the service we provide will be...

Needham, Massachusetts
Reviewed 4 days ago NEW

I stay at this hotel quite often and they do not disappoint. In great shape well cared for and very comfortable rooms the gym is ok big space, just some of the machines are starting to get a little run down. It is an awesome location easy to get to downtown or cross town. The folks at the front desk...

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Thank matthew a
A TripAdvisor Member
Level Contributor
7 reviews
2 helpful votes
Reviewed 4 days ago NEWvia mobile

Beautiful corner room on the 7th floor- one of the best beds I have slept in! Huge built in wardrobe with lots of space. Room was perfect for a good nights rest after a long day of walking around. Location was again great only about 7 blocks from time square which took no more than 5-10 mins to walk. Hotel...

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1Thank A TripAdvisor Member
Washington DC, District of Columbia
Reviewed 4 days ago NEWvia mobile

Really great hotel, enjoyed my stay. I've stayed at many other hotels in NYC and The Westin was a better experience than many. Great sized rooms, reasonable rates compared to competitors and very helpful staff - everyone was friendly. As with many SPG properties, pet friendly...always a big plus. Happily recommend and would stay again.

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Thank cphyt7
Reviewed 4 days ago NEWvia mobile

So we stayed here at the start of our trip to NYC. Firstly it's in a great location, about 3 minutes walk to grand central station, and about 15 minutes away from Times Square. If you're here as a tourist, it's perhaps not as central as other hotels when you consider the main attractions and hustle and bustle, however it...

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Helpful?
Thank Graham R
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $177 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#154 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Westin New York Grand Central staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go with the higher floors, definitely worth it.”
 of 5 bubbles Traveler31782, 2 days ago | Read review
“When We checked in the lady on the desk allocated us a room with a view. We were able to look up 42nd street and had a fabulous view of the Chrysler Building. Should We come back to New York this is the Hotel We'd try to stay in.”
 of 5 bubbles 129nigels, 3 days ago | Read review
“High Floor to avoid having to wait for multiple elevators down that are already packed”
 of 5 bubbles lsfcmh, 3 days ago | Read review
“If you can get a corner king. They are awesome ”
 of 5 bubbles matthewa_13, 4 days ago | Read review
“Head up 2nd Avenue for a "real people" (if still expensive) neighborhood, with interesting restaurants.”
 of 5 bubbles DanteA, 5 days ago | Read review
5 of 5
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