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212 East 42nd Street, New York City, NY 10017-5803
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Traveler (1198)
Room & Suite (820)
Dining (33)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 04/27/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin New York Grand Central
Updated 04/27/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#182 of 515 hotels in New York City
Location
4.6
Cleanliness
4.4
Service
4.1
Value
4.0
Travelers' Choice
GreenLeaders Bronze level
The Westin New York Grand Central is located in the heart of Midtown Manhattan. Our hotel in NYC is ideal for both leisure and business travelers as it is conveniently located near Grand Central Terminal. Unwind after a successful day in our beautifully appointed guest rooms and suites, where intuitive amenities like our signature Westin Heavenly Bed, rejuvenating Heavenly Bath and state-of-the-art technology await.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
305Restaurantswithin 0.3 miles
48Attractionswithin 0.3 miles
5307Reviews217Q+A100Room tips
Traveler rating
  • 2,209
  • 1,906
  • 670
  • 281
  • 241
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Stephen M wrote a review Sep 26
3 contributions
Fantastic check in experience and friendly reception by Pei at the front desk of the Grand Central New York . Quick and efficient. Rooms spacious , clean and all the staff friendly- would recommend to anyone looking for a place to stay on a visit to NY.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded yesterday
Thanks for the great review, Stephen! It's wonderful you enjoyed your stay at The Westin New York Grand Central so much! We strive for excellence so we're thrilled you appreciated not only our kind staff and easy check-in process, but also our clean, comfortable accommodations! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
familytravel4 wrote a review Aug 2022
Chicago56 contributions62 helpful votes
Hotel's Favorite
Really great stay and great employees! My adult daughter and I stayed at this property for a mom/daughter trip. I should mention I am a Platinum Bonvoy member but I don’t know that my experience would have been different otherwise. Location is 20 minutes from LGA. About a $40 cab ride (Uber was 1.5x that). The gentleman at the front door were chatting with one another before my cab pulled up. They were having a great time, laughing and clearly enjoying one another’s company. This is a sign of high engagement and a sign of two colleagues enjoying one another’s company. It was so nice to see. When I arrived they were very attentive and helped me immediately with my bag. (Don’t forget to tip)! The lobby was busy but was checked in quickly and the gentlemen who checked me in was wonderful. He was kind enough to provide me with 2 free drink tickets, which was very welcomed. The room was a double on the 36th floor. It’s quite large for a NYC room. The accommodations are very well appointed and I always love my heavenly bed and White Tea body products. The bar in the lobby was very nice and had a great dinner menu, although we didn’t dine there, the food looked great. We did enjoy an evening at the bar and our bartenders were great and ensured we had everything we needed. We liked the location of the hotel. It’s midtown but not Times Square, which was great. I’m fortunate enough to travel to NYC enough that I don’t need to be in all that craze. We had breakfast on Sunday AM. They only offer a buffet for breakfast (or a few items to go) so that was a disappointment. I wasn’t nearly hungry enough for the buffet but had to pay $40 for it anyway. The buffet was fine. Nothing special. Im also gluten free so that never leaves options for me. The employees at the restaurant were great. Very busy and hustling to accommodate the busy diners. Just a great stay. I may have found my new place to in NYC! Great job of the GM/managers and all the employees.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded Aug 10, 2022
The Westin New York Grand Central appreciates you for leaving this positive review, familytravel4! Our team works hard to ensure every guest has a remarkable stay with us, and we're satisfied knowing we exceeded our standards during your stay! We're overjoyed knowing you appreciated our prime location and courteous staff, as well as our comfortable accommodations. That's what we like to see! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
iluv2trlv wrote a review Sep 26
Calgary7 contributions3 helpful votes
A great hotel to stay at in NYC in a great location to many attractions such as Empire State Building and Times Square, but away from the noise and congestion of those areas. And really close to Grand Central Station and transit. There was a problem with our reservation we made through a third party, so when checking in we were told they did not have a reservation for us. But the front staff and the manager (the guy who loves to cycle!) went out of their way to resolve the issue and they even got us checked in early and gave us an upgrade! The room was clean and comfortable and we felt very safe. All of our requests (mini fridge, additional face cloth and shower body wash) were dealt with very quickly by the staff. The breakfast is great too. Would definitely stay here again.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded yesterday
Thanks for the wonderful review, iluv2trlv! It's fantastic you had such a lovely experience at The Westin New York Grand Central and that our team was able to accommodate you in an upgraded room- that's what we like to hear! We're thrilled you enjoyed our convenient breakfast service and proximity to so many of NYC's best attractions. We're looking forward to sharing another amazing experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bhaskar S wrote a review Sep 25
2 contributions1 helpful vote
Hector was cordial and helpful. He helped us out in all situations and was a pleasure to work with. If you ever do visit reach out to Hector Iscaza and he will help you out. I would definitely recommend to stay at the Westin.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 days ago
We appreciate the outstanding review, 68bhaskars! We're so glad that you chose to stay at The Westin New York Grand Central. It's wonderful to know that Hector had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that he went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa M wrote a review Sep 25
1 contribution
When someone gives exceptional customer service, they should be recognized. Pei at the front desk was kind, calm and listened even though there was a very long line of Sunday morning guests behind us. We appreciated her and her warm smile.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 days ago
We appreciate the feedback! Thank you for your kind words about Pei! We're so happy to hear that she provided you with exceptional customer service and made you feel welcome during your stay. We'll be sure to pass along your compliments to her and the rest of our team. We hope you'll choose to stay with us again the next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Momoffour wrote a review Sep 25
Columbus, Ohio2 contributions1 helpful vote
To be honest we had a great time. However each hotel has its hiccups. We got two rooms for the 6 of us. (4 kids) so we had to call for a remote, soap and a refrigerator which were delivered immediately. Now Ashawna whom works the front desk in the evening is amazing. She made sure we had connecting rooms and checked in without any hassles. The following day as we came in from a long day in the city she was there greeting us from the moment we walked in and asking how our day was. A hotel is a hotel. Yes it’s clean quite nice blah blah but personally it’s about the staff always of they are rude even at a 5 star hotel you hate it but if the staff, someone like Ashawna makes it special then you over look the lack of soap and remote in the room. We will definitely come back to this hotel!! PS I never write reviews but she was and is fantastic!!!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 days ago
We appreciate the feedback, Liza. Thank you so much for your kind words about Ashawna! We're so happy to hear that she made your stay special and that you enjoyed your time at our hotel. We are also happy to hear that you found our location to be clean and quiet. We appreciate your feedback about your room and we're sorry to hear that you didn't have everything you needed, but are pleased to see it was quickly resolved. We hope to see you again at The Westin New York Grand Central.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shanij60 wrote a review Sep 25
Tel Aviv, Israel642 contributions204 helpful votes
This is my hotel whenever I arrive to Manhattan. The overall grade is very high and the service is also of high standard. I would like to emphasize the doorman Hector who allways gives us an outstanding service. This hotel is definetly recommended!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 days ago
Thanks for the review! We appreciate the continued support! We're so happy to know that you've had such a positive experience with us and that you feel like Hector provides an outstanding level of service. We'll be sure to pass along your compliments to him. We're so glad that you've enjoyed your stay with us and that you would recommend us to others. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KMB wrote a review Sep 19
1 contribution
The hotel was in the perfect location for me to easily participate in UNGA events. The room was a clean and comfortable base for my trip tobthe city. All of the staff were kind and courteous but I especially appreciate Hector and Ashawna. They were both warm, friendly and helpful as I tried to navigate the UNGA road closures.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thank you for the great review, kristinb548! We're thrilled to hear that you had a great stay at The Westin New York Grand Central! It's wonderful that you loved our central location, clean, comfortable accommodations, and kind staff so much! We'd love to see you again soon so we can share an even more positive experience with you. Please come see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nichole K wrote a review Sep 18
1 contribution
The hotel was clean. Great location with easy access to NYC life. The meeting rooms were nice and the staff serving the meeting rooms were very friendly and attentive. The wait for a cocktail at the bar was long. Both Thrs and Fri nights. Hector the doorman was attentive
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thank you for taking the time to share your 4/5 review with us, NicholeK2297. We're thrilled to hear you had such an enjoyable experience with us and that you enjoyed our prime location within the city, clean accommodations as well as Hector and our friendly staff. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback regarding the efficiency of our food and beverage team to the appropriate members of our management staff so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kimberleyannstones wrote a review Sep 17
Bolton, United Kingdom8 contributions1 helpful vote
Great hotel, a great location. The staff are friendly. I would come back here again. The only down fall with the room was we had very small wardrobe wasn't enough room to hang our clothes. Also, plug sockets don't think drying and straightening your hair over the bathroom sink is ideal. Needs a plug socket near the tall mirror.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thank you for taking the time to share this 4/5 review, kimberleyannstones. We're so glad to hear your time with us was pleasant. We're delighted you appreciated our convenient location and friendly staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our features and furnishings with our engineering and management teams so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$317 - $596 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the new york helmsley hotel new york city, the hotel new york city, new york helmsley hotel, hemsley new york, helmsley hotel new york, the new york city helmsley, helmsley new york
LOCATION
United StatesNew YorkNew York CityMidtown East / Manhattan
NUMBER OF ROOMS
774
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Frequently Asked Questions about The Westin New York Grand Central
Which popular attractions are close to The Westin New York Grand Central?
Nearby attractions include Grand Central Terminal (0.2 miles), Chrysler Building (0.1 miles), and Grand Central Market (0.2 miles).
What are some of the property amenities at The Westin New York Grand Central?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin New York Grand Central?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin New York Grand Central?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin New York Grand Central?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin New York Grand Central?
Conveniently located restaurants include The Capital Grille, Momosan Ramen & Sake, and John's Coffee Shop.
Are there opportunities to exercise at The Westin New York Grand Central?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin New York Grand Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin New York Grand Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New York Grand Central offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin New York Grand Central?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Japanese.