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The Westin New York Grand Central

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212 East 42nd Street, New York City, NY 10017-5803
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1136)
Room & Suite (694)
Dining (18)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin New York Grand Central
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#291 of 508 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Westin New York Grand Central is located in the heart of Midtown Manhattan. Our hotel in NYC ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal.
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Full view
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Snack bar
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Russian, Spanish and 2 more
Hotel links
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5,081Reviews209Q+A100Room tips
Traveler rating
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Popular mentions
Alice wrote a review Jul 2020
Gallarate, Italy11 contributions42 helpful votes
The hotel is very nice, in a really good position to walk around the city or take the subway. The rooms were comfortable and clean, with a beautiful view. We were out all day so we ate at the restaurant only once, but it was great. I would book again for another trip to NYC!
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Date of stay: December 2019Trip type: Traveled with family
4 Helpful votes
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded Jul 23, 2020
Thanks for the wonderful review, Ali! We're thrilled you had such a fantastic stay at The Westin New York Grand Central! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your glowing praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!
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Charline wrote a review May 2020
Montreal, Canada12 contributions9 helpful votes
3 days at the Westing Gran Central. The location is just perefect. You have everything you need (except a pool) but very close of everything. Grand Central is nearby two feets ! Just go, day and night, it is always an incredible moment
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Date of stay: February 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Ask the side for the view on the Chrysler Biulding
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1 Helpful vote
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded Jun 15, 2020
Thank you for this lovely review, Charli! We're thrilled to know you had such a wonderful experience at The Westin New York Grand Central. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we love to see! We look forward to hosting you again so we can share yet another fabulous experience with you! Have an amazing day!
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MICKAEL M wrote a review May 2020
1 contribution1 helpful vote
as I was told by the manager I was suppose to get a refund because my id couldn't prove if I was 21 so they said you will get a refund in 5 business day Ieft the property and when I call back they said that they couldn't verify that ..... thanks again for the unprofessional staff and unresponsive and unresposible place
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Date of stay: March 2020
Cleanliness
Service
1 Helpful vote
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alibhaiz wrote a review Apr 2020
5 contributions6 helpful votes
I had to book this hotel for a last minute emergency. The hotel staff was absolutely accommodating and able to help me get bearings. I would definitely stay here again! The hotel it well kept and my favorite part is the free pelaton bike in the gym. Also, you can't beat the location. GCT gives access to pretty much all of manhattan and there's a few 24 hour drugstores within a block, so in case you need something, theres always a place to go.
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Date of stay: March 2020
Rooms
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Service
1 Helpful vote
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flymeaway2 wrote a review Mar 2020
Edmonton, Canada1,667 contributions287 helpful votes
+1
Having booked 8 nights over Christmas at the Westin, returning was deja vu. We stayed at this hotel when it was the Helmsley in 2002 and 04. Having returned many times to NYC we switched to the Grand Hyatt but thought we would return to check out the Westin. Our room #3517 on the 35th floor was comfortable and we were pleased. Concerned about being close to the elevator, it wasn't much of a bother for noise even though the hotel was very busy. The king bed was comfortable, the room was clean however housekeeping was not consistent. Dirty glasses would not be removed, complimentary bottled water was not replaced, etc. I realize it was during the holiday season, but housekeeping could have been better. The resort fee wasn't an inconvenience as we were given vouchers for daily use at the hotel for either breakfast or drinks in the lounge. Overall, I would choose to stay again at the Westin.
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Date of stay: December 2019
Location
Cleanliness
Service
1 Helpful vote
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PRICE RANGE
$225 - $678 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the new york helmsley hotel new york city, the hotel new york city, new york helmsley hotel, hemsley new york, helmsley hotel new york, the new york city helmsley, helmsley new york
LOCATION
United StatesNew YorkNew York CityMidtown East / Manhattan
NUMBER OF ROOMS
774
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Frequently Asked Questions about The Westin New York Grand Central
Which popular attractions are close to The Westin New York Grand Central?
Nearby attractions include Grand Central Terminal (0.2 miles), Chrysler Building (0.1 miles), and Grand Central Market (0.2 miles).
What are some of the property amenities at The Westin New York Grand Central?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin New York Grand Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin New York Grand Central?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin New York Grand Central?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin New York Grand Central?
Conveniently located restaurants include John's Coffee Shop, The Capital Grille, and Momosan Ramen & Sake.
Are there opportunities to exercise at The Westin New York Grand Central?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Westin New York Grand Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin New York Grand Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New York Grand Central offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin New York Grand Central?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Japanese.