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The Westin New York Grand Central

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The Westin New York Grand Central
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2,704 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Sunderland, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

Overall this hotel if fine, however the noise in the corridors at night, the traffic noise at night (even on the 38th floor) and the none existant view from our room slightly tainted our experience. But the location suited our needs perfectly and the staff were very attentive and knowledgable. I did wonder why the tramp residing at the front... More 

Review collected in partnership with this hotel

Helpful?
Thank Makemdad
Coral Springs, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

This hotel is conveniently located in a perfect location near everything NY. The only negative to he said was my promised bottled water was not in room. The bed just makes you want to sleep forever. I had room 2822 which had prefect view of Empire State Building. Also being NY. expect to hear sirens, horn blowing until midnight along... More 

Helpful?
Thank Derrick R
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

I stayed at the hotel with my two daughters. The hotel was lovely. The room was perfect. The beds were very comfortable and just perfect after an exhausting day sightseeing. The staff were helpful and friendly. Definitely would love to stay here again.

Helpful?
Thank KLorime
Scotland
Level Contributor
195 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed yesterday NEW via mobile

We've just come back from 5 hugely enjoyable nights here. We visit NY most years and usually stay in the Times Square area. This time around we got a good deal through ba holidays and we will definitely stay here again. There was a small delay on checking in but the receptionist comped us wifi for our stay which more... More 

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Thank Swindoneric
Greenville, North Carolina
2 reviews
Reviewed yesterday NEW

This is the second time I have stayed at The Westin and I will definitely return when I come back to NYC! The decor is very trendy and the room comfort and cleanliness is top-notch. The location is perfect for shopping, dining and sight-seeing, and we really love the hotel bar/restaurant and what it has to offer.

Review collected in partnership with this hotel

Helpful?
Thank Jenny M
Irvine
1 review
Reviewed 2 days ago NEW

Stayed for 4 nights over Thanksgiving. Even though it was busy time and there were a lot of guests, the service and maintenance was unexpectedly low quality. For example, the comforter cover has stains of lipstick and blood-like. We had to ask the housekeeping to come in to change the bedding. Still hard to believe. In addition, the housekeeping did... More 

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Helpful?
Thank ericak931
Madison, Connecticut
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 days ago NEW

This is a great hotel in a perfect location! You are just far enough away from Times Square to be out of the craziness but close enough to get to a play, etc easily! If you travel through Grand Central Station, you are only steps away. Hotel staff is friendly and efficient. Rooms are generous in size and absolutely up... More 

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Helpful?
Thank lilaccpa
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW

This is a really good choice for location as it is 5 mins from Grand Central Station, 15 mins from Time Square and in walking distance of all major sights. The room itself is a decent size and very clean but you can wait 15 minutes for a lift as there are many floors and, at busy times, all of... More 

Helpful?
Thank Sally C
London
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 days ago NEW

Wasn't sure what to expect from this hotel after reading some of the mixed reviews on Tripadvisor. But was pleasantly surprised. What you read is correct, the location is brilliant! You can walk to all the major tourist attractions. The hotel itself is very nice. We had a lovely spacious room, with a very comfy king size bed. Only downside... More 

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Helpful?
Thank Michelle P
Kent, United Kingdom
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 days ago NEW via mobile

We were a little disappointed with the Westin, the check-in was chaotic as it was busy when we arrived yet there wasn't a fair queuing system, and the room assignment and key handover was a bit impersonal. We had booked a "traditional double double", the room was a good size with two double beds. The beds are divinely comfortable and... More 

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Thank CrackerDC21
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $192 - $670 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#157 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Westin New York Grand Central staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, yesterday | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 3 days ago | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 3 days ago | Read review
“No idea as we werent given the option of a high room!”
 of 5 bubbles flic22, 6 days ago | Read review
“Book a suite and you won't be disappointed. Nice spaces and comfortable seating.”
 of 5 bubbles davetS8949NR, 1 week ago | Read review
5 of 5
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