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The Westin New York Grand Central

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2,450 Reviews from our TripAdvisor Community

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Showing 1,930: English reviews
The Fylde
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed today NEW

The hotel is in a great location for getting about but what I really liked about the Westin compared to the vast majority of hotels in the city was the good sized hotel room. Usually you can barely turn around in hotel rooms here but my Westin room was very spacious with room for a sofa, arm chair and coffee... More 

Helpful?
Thank FyldeFord
Lansing, Michigan
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at the Westinghouse recently on business. Great hotel great room great bathtub. The staff was very helpful. Would visit again. The lobby was great. Hotel restaurant was loud but dessert was great.

Helpful?
Thank Irismom47
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel in fabulous location, excellent. Hotel was lacking lounge area to sit in especially to use free wifi! Restaurant was good but atmosphere and furnishings not as comfortable as could be. Rooms and housekeeping was good and very comfortable.

Helpful?
1 Thank Linda0966
Irvine, California
Level Contributor
109 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Typical Westin product although the property has a small lobby that gets crowded at times and breakfast is a little awkward with the kitchen in a remote location. However, the rooms are large by New York standards and is centrally located.

Helpful?
1 Thank Taco-Wednesday
Tuscaloosa, United States
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel centrally located 1 block from Grand Central Station. Check-in was fast and easy, the attendant offered late check-out for additional charge. Room was clean and very comfortable. No complaints.

Helpful?
1 Thank Michael G
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a special rate booked but when we got there we realised that we had booked the wrong dates. The front staff were really friendly and sorted out 'our' problem. Within 10 minutes we were in our room. Really clean, extremely comfortable beds. Best thing of all was the location which was close to Central Station and Bryant Park... More 

Helpful?
1 Thank Deb8719
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Deb8719, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am sorry to hear that you had an issue with your reservation, however I am glad to hear that our Front Desk Staff was able to assist you in correcting the issue. Thank... More 

Toronto, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

After telling the front desk about a horrible sleeping experience I had at another hotel the night before, she upgraded me to a King Sized Bed at no charge! Thank you Lily! Would definitely go back to the Westin!

Helpful?
1 Thank silvanazambri
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Sivanazambri, I am delighted to hear that Lily was able to assist you in upgrading your room for the duration for you stay. I am sorry to hear that your first night with us was not comfortable. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I... More 

Charleston, South Carolina
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I decided to do a quick visit to NYC and got a great rate for this hotel. We loved the location just a few blocks from Grand Central station. Our king room was comfortable and clean. In fact we joked about buying the heavenly bed. Large couch and table gave us plenty of room for breakfast the... More 

Helpful?
1 Thank Nichole S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Nichole S, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay with us and enjoyed our hotel’s convenient location. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Easy and quick check in, great rates, clean, comfortable room, two double beds for 2 adults and 2 teens was still comfy, great location with lots of good food choices just outside the door, easy access to cabs and walking distance to lots if you don't mind the exercise which we didn't, room on the 11th floor facing 42nd Street... More 

Helpful?
2 Thank jonin258
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello joinin258, Thank you for taking the time to review our hotel. It is wonderful to hear that you our property and services provided met your expectations. We pride ourselves on our property’s location and happy to hear that you were able to take advantage of all the great places close to the property. Thank again for your feedback and... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $217 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#157 Romantic Hotel in New York City
#160 Luxury Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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