On a Valentines Day Weekend getaway, this was the hotel of choice, because of its advertisement on the website and the best price for parking in the area we were looking in. The manager and staff were very polite and professional. They had a bellhop who brought our bags up to our room. The room that we were in the first night was a bit small, so we requested a different room and they move our the next day and ensured our bags were there the next day. The reason we requested the room change is because the room was tiny, the bathroom was long and skinny, and we didn’t have an outside view. When they moved our room the room to bathroom ratio was better and we had an outside view. Be warn that the walls are thin and you can hear what is going on around you. What disappointed me the most was the valet parking. I am not sure how it works, but it took over an hour and a half for us to get our vehicle (make sure that you request your vehicle well before you checkout). The management did refund us our money for one day of valet parking which was great of him. The location is amazing if you are looking to visit attractions and eat at restaurants. For the price of the room, I was expecting more. Also the bar/restaurant was closed for renovations, but was not published on the website. …
Overcharged me in two ways: added "mandatory fees" after I had already paid for the room in advance and gave me one bed although I had already paid for two beds. "We're all out of those rooms"--an old, illegal "bait and switch" technique-- I was told after I complained. No heat control in the room. Cold pouring in through windows. Front desk people were rude, condescending and dismissive when I complained.. Elevator fits only 3 people. No radio, no iron, 1 bar of soap for two days, plastic cups, no coffee in the tiny room. I am a native New Yorker--who now lives in New England--and this place, believe me, is a rip-off, taking advantage of tourists. Stay somewhere else!
Been here twice lately and both times been dreadful. The place is literally falling apart. Most of the staff I spoke with were just really rude and unhelpful. My room wasn't cleaned one day and wasn't cleaned properly before I arrived (loads of litter under the bed.... Nice) The only positive is the gym. Not huge at all but some decent machines and free weights. I would definitely never stay here again
This hotel charges about 28$ per day for some bs stuff. After I paid in full from the booking web. The coffee machine was broken. Otherwise hotel is in good location. Rude staff. Breakfast was nothing special and the room was small. Wine hour served cheap wine.
We got a great last minute deal for a weekend getaway. Upon arrival this place looks great but the staff seem disinterested, rooms are tiny and as others have mentioned the heating system is an issue. There are far better hotels available in the city.