I just left The Lowell Hotel after spending Labor Day Weekend and words cannot express what a quality hotel it is! Between the staff and the room I highly recommend this hotel. Patrick is the front desk manager and an asset to the hotel, along with the other staff who accommodate every request with a smile! Whether traveling for pleasure or business (post Pandemic soon) this hotel is #1 in NYC.
We had one night in the city and hadn’t stayed at the Lowell before. The check in was warm and welcoming when we got there. Explaining which restaurants close by were open, how we could get breakfast in the morning, etc. The room itself was gorgeous and well appointed and bed super comfy. There was a nice bonus of two free mini bar choices since they decided not to leave a welcome gift of food because of COVID. The only thing I would have changed: there was an option on the TV to donate cash to the hotel (assuming it was for the hard times caused by the pandemic). If it was an adoption to donate $ that went directly to the employees, I would have donated in a heartbeat!
Great and stunning ambience , great cocktail menu , had the spaghetti in tomorrow sauce , such a simple dish and so well done. Classy and élégant with an intimate ambience and I will definitely be back
I stayed here for 4 nights. While the public rooms were beautiful my room was somewhat dated. (I got rid of my hunt prints years ago.) But spacious and comfortable. I would ask for one of the updated rooms. I had breakfast daily, once in the dining room as well as room service when I came down with the flu. Breakfast in the dining room is lovely, impeccable service on beautiful china. Unfortunately the food.... not horrible but not up to this beautiful hotel. Toast and a bagel on different days, burnt. French toast?, please, my grandchildren make better. Its not supposed to be dry bread in the middle. Again, impeccable service, beautiful surroundings but just not well prepared food. Doormen. Hmmm. One of them was great, always with smile.....but others? Its always your first and last impression of a hotel. Rarely would they open both doors for you or even offer to get you a cab. At times they were on the house phone and you were an afterthought. When I left the doorman asked if he could get a cab to the airport for me. Great, I was struggling with my luggage, already out front. No cab. Finally a cab drops off a couple, I go over to ask if he could take me to the airport. The doorman finally comes back (where did he go?) and loads the suitcases I took over to the cab myself. Not the service expected. Beautiful property, either fantastic service or a disappointment. Oh how I wanted to love you.....…
Wow. What an incredible experience. Very similar to the feeling of staying in a boutique hotel in Paris. Their attention to detail, quality of food and drinks and level of customer service was impressive and refreshing. Room was large, immaculate and so comfortable. Location perfect - close to everything I needed. Not cheap - in fact more expensive than I thought but.... overall worth it.