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Park Lane Hotel

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Park Lane Hotel
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4,715 Reviews from our TripAdvisor Community

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Showing 3,772: English reviews
Malmo, Sweden
2 reviews
4 of 5 stars Reviewed yesterday NEW

Excellent location. The room was big, however we booked a room with city view. All we could see was the next building. There were a very limited view of the city. Very clean rooms but the bathroom was in poor condition. Old bathtub from the 90's. So plus for location and size of the room. Minus for bathroom and the... More 

Review collected in partnership with this hotel

Helpful?
Thank VeronickaR
Hanover, NH, United States
2 reviews
3 of 5 stars Reviewed yesterday NEW

Great hotel at a great location, with courteous staff. But a few things fell short of my expectations: - Too few elevators were functioning, which caused long wait times and crowded cabs; - It is not fitting to be there in the breakfast lounge in business attire for s business meeting when many other folks come in dressed with jeans... More 

Review collected in partnership with this hotel

Helpful?
Thank Bendereboisi R
Milan, Italy
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

when you enter the room your legs shake, you are 300 ft over Central Park; the room is large and very silent; staff is very cooperative; perfect but for the age of fixtures and furniture (especially the bathroom deserves some renovation), but you forgive everithing given the location, view and room space

Review collected in partnership with this hotel

Helpful?
Thank Mario A
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Great Location , Full Park Views were exceptional , Breakfast Buffet was wonderful, consistently courteous and professional staff. Rooms and bathrooms can use an upgrade but are maintained well and clean. Overall great Value Pricing in all aspects !! A great place to enjoy the best of NYC --- highly recommend Park Lane to all who wish to experience NYC... More 

Review collected in partnership with this hotel

Helpful?
Thank enricoam
Buenos Aires
1 review
2 of 5 stars Reviewed 2 days ago NEW

they tried to charge unexisting facilities services, that they didn't even mention. When we complain, they refused to cash back. After a hard discussion they told us they will, but I didn't see the credit yet.

Review collected in partnership with this hotel

Helpful?
Thank 845marcelon
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. It's unfortunate to hear you aren't completely satisfied with your stay, as providing our guests with a wonderful experience is very important to us. We feel we do an excellent job of clearly presenting information regarding our resort fee to our guests during the booking process. It's also readily available on our... More 

Truro, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Front of Hotel and lobby is lovely, very clean and bright and the staff are very welcoming and helpful... The staff would receive 5 stars from me... But the rooms!!!... Room 1907... Very dated, I'd hazard a guess at late 80's early 90's decor. There was a huge chunk missing out of the corner of the toilet cistern. The tiling... More 

Helpful?
Thank TisTM
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We're truly sorry to hear about your experience at the Park Lane Hotel New York. It's unfortunate to hear that you were unsatisfied with the condition of your room. We understand your frustration and can assure you that your concerns will be passed along to our management team for further improvement. Regarding our Facilities Fee, please know that... More 

Mosman
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great location, rooms are large and well sound proofed. The free 5.00pm snacks in the lounge are a great initiative and very generous. The proximity to Central Park and the Metro is a big plus. We had a basic king room and this was sufficient for a couple.

Review collected in partnership with this hotel

Helpful?
Thank Gerald S
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the great rating, Gerald! It's wonderful to hear how much you enjoyed staying at Park Lane! We're delighted to hear you enjoyed being located close to Central Park and convenient transportation​. It's pleasing to know we could accommodate your comfort needs. We look forward to hosting you again in the near future! Thank you for taking the... More 

San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I thought the employees in general were very nice . I would like to mention that the porters were extremely friendly and efficient . the front desk was also very helpful and cooperative with our questions and requests .

Review collected in partnership with this hotel

Helpful?
Thank 59carli
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest​, thank you for the glowing review! We're delighted to hear how much you enjoyed staying at Park Lane! It's wonderful to know our staff provided you with exceptional service throughout your stay. We look forward to hosting you again soon! Thank you for taking the time to share. Have a terrific day! More 

Saugus
1 review
1 of 5 stars Reviewed 3 days ago NEW

Very disappointed. I should get money back at least $100. Very hot. No fridge. No ice . We had to call for it and tip them. The ice melted fast because room was warm. I complained 3 times and was told to open a window at 45 floor

Review collected in partnership with this hotel

Helpful?
Thank lindavA5160NB
Montevideo, Uruguay
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The views form the rooms are amazing, the whole central Park, location is fantastic and the staff at the reception is specially nice and helpful, bed is also very goos. For the improvements: air conditioning is old and hardly working, the roller curtain get stocked all the time and bathroom need an uplift, you are charged $33 more that you... More 

Helpful?
Thank Jen J
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for taking the time to share your review with us, Jen. We're disappointed to hear you weren't thoroughly satisfied with your experience. After all, your happiness and satisfaction are two of our top priorities. We believe our facilities fee is posted succinctly and thoroughly throughout the booking process. We're disheartened to hear you did not notice this, and... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Location: United States > New York > New York City > Midtown , Manhattan
Price Range: $239 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#169 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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