voco the Franklin New York, an IHG Hotel
164 East 87 Street Off Lexington Avenue, New York City, NY 10128-2206
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About
#339 of 745 hotels in New York City
Location
4.9
Cleanliness
5.0
Service
4.8
Value
4.3
Housed in a 19th-century brownstone, voco® The Franklin combines historic charm with modern glamour in the cultural heart of New York City. Nestled on a quiet, tree-lined street, our Upper East Side hotel offers a comfortably chic haven in Manhattan. Step outside to explore NYC attractions, including the Museum Mile, Guggenheim Museum, and Central Park. Discover designer stores and restaurants along glitzy Madison Avenue. Walk to the subway lines and ride the train just four stops to Yankee Stadium. Enjoy contemporary comfort and European style in our guest rooms with free Wi-Fi and flatscreen TVs. These sophisticated NYC retreats feature crystal chandeliers, original art, and glass-enclosed showers.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Allergy-free room
Desk
Housekeeping
Seating area
Telephone
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Private bathrooms
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Charming
Languages Spoken
English
Location
164 East 87 Street Off Lexington Avenue, New York City, NY 10128-2206
voco the Franklin New York, an IHG Hotel
Getting there
Great for walkers
Grade: 100 out of 100
100
LaGuardia Airport
4.3 mi•
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Teterboro Airport
7.4 mi•
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86th St
2 min•New York City Subway
Rental Cars
175 Restaurants
within 0.3 miles
91Reviews28Q+A11Room tips
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• The heat in the room was insufficient, even when the thermostat was set to its maximum temperature: 86 degrees. • There was no heat at all in the bathroom. • The thermostat has no instructions, hard to understand and was defective. We had to get help at least three times from the receptionist to make it work. • The room was left unlocked by the maid with the door ajar one of the days we were there. • The room is incredibly small, especially for the price we paid. The bed took up almost all the floorspace in the room. • There is no bureau or any place else for clothes except to put them on the windowsill or on a small desk. • There is no closet. The space provided for hanging clothes is totally insufficient for two people. The height of the hanging space is too short for trousers or a sports jacket. • There was no chair in the room. • The safe had no instructions and some of the safe's numerical access pad numbers did not work. • A key to the safe is held by the receptionist at the front desk! This is unacceptable security procedure. • The hot water was dangerously hot and the cold water was not cold enough. • Hand towels were not provided one day. • On a positive note: the linens were nice. The response from the manger was not acceptable.…
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at voco the Franklin New York, an IHG Hotel
Responded 2 weeks ago
Hi ok3j, Thank you for staying at voco the Franklin New York and writing about your experience and concerns. "The voco™ brand promises guests a reliably different experience, brought to life through a bold, distinctive identity, informal service style, and thoughtful touches along the guest journey. I received your evaluation of our services and was surprised by what you described. I am sorry for the uninviting events during your travel, and we understand this is not what you expected from us. I shared your concerns with our local area managers and created a plan to rectify and correct our offer and services to avoid this from happening. I am sending you a private message so we can discuss more about your stay. I hope you allow us to host your next stay. All the best, Oscar C. Case Manager IHG Hotel & Resorts Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This is a fantastic hotel in a great location. Every front desk staff I interacted with were very friendly and helpful. The lobby and rooms are stylishly decorated and well-maintained. The bed was very comfortable, and bed and bath linens are quality. The rooms are small, but nobody should be complaining about it. This is typical for Manhattan hotels unless you are paying upwards of $600/night. I would definitely stay here again.
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Jun 13, 2023
Dear katg9288, Thank you for posting about your experience with voco The Franklin New York. It is such a pleasure to see that you enjoyed your stay and had some memorable encounters with our staff members while benefiting from our great location. We hope that you will return for your next adventure in New York City. Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were working on the upper East side, so looked for a hotel nearby that was reasonable (for NYC). The reviews were good enough to sway me here, and the raves about customer service are absolutely true. From the lovely person who makes you a cappuccino or latte in the morning to the front desk and cleaning service, everyone is delightful. On my way to dinner, I realized I didn't have my pocketbook. I thought I'd left it in the room, but I was so tired...did I set it down in the lobby? I called the front desk and the concierge offered to go up to the 4th floor and check to see if I left it in my room (I did). I never would've asked someone to do that and couldn't believe she volunteered. So kind & I enjoyed the rest of my evening because I didn't need my wallet. The rooms are clean, nicely decorated, and the beds are very comfortable. There's not much "wiggle room," especially in the bathroom, where the sink alcove is just slightly over shoulder-width. A true NYC experience! It's a very beautifully renovated place and they've used the space as efficiently as possible. It's the staff that really makes the difference though. Kudos to them for caring. …
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was the second time we stayed at the Franklin and we will likely go back. We lived in NYC for a long time and the Upper East Side was our neighborhood; if feels like going back home. The rooms are very small, it is NYC after all. But they are comfortable with luxury linens and great shower. The cleaning service is very efficient and rooms are well maintained and very clean. Front desk staff is friendly and professional. They don't have breakfast but have a coffee bar where one can get coffee, latte and cappuccinos. The welcome cookie upon arrival is a nice touch!
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The rooms are small; it is more suitable to one person or a couple in my opinion.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was our first time staying at The Franklin, and we LOVED it!!! The hotel itself is beautiful and just what you would expect from New York City! Quirky, some original details kept from the building (like the incredible 100 year old elevator!!), cozy, and the location is perfect!!! So many shops/ cafes/ restaurants/ museums, etc, all within walking distance! The staff were all very friendly and helpful; Jasmine and Xoshera were absolutely wonderful!!! They made us feel like family; so welcoming, fun, and provided a very high level of customer service! We will absolutely come back to this hotel!! Much love from the Bahamas!!
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had a wonderful stay at The Franklin! Would definitely recommend it for people wanting to visit the Upper East Side, the museums (especially The Met and The Guggenheim), Central Park, and who don’t mind some walking. We took the #6 subway from right around the corner (you can buy a $33 pass for unlimited travel on all of the routes for the entire week) and went everywhere in the city easily from there. Great room that was clean, quiet and modern (in a character building), friendly and helpful staff, and a fantastic breakfast place nearby (Le Pain Quotidien). Enjoyed some great restaurants (try the Pastrami Deli and AOC East) within walking distance. Glad we didn’t stay near Times Square. Would definitely recommend The Franklin for a great place to stay in NYC!
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Loved this hotel and recommend it for people who are willing to walk and take the subway. We felt...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Location, location, location! This small hotel is located on 87th St just east of Lexington Ave. It’s a block from the 4,5,6 subway lines. Everything you need in terms of stores and restaurants is nearby. It’s walking distance to the Metropolitan Museum of Art. The staff is friendly and helpful. I had a “cozy queen” room— really small but fine for a solo traveler (and even two if you don’t mind being close). Nice toiletries, good quality sheets and towels. Housekeeping was great. Furniture was a little worn but certainly ok. Not luxury but a great place to stay if convenience is what you want.
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Date of stay: June 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We enjoyed our stay at Voco The Franklin on the Upper East Side and could easily stay there again PROS: Convenient location for visiting Central Park, the Met and the Guggenheim, all an easy walking distance. The staff were friendly and helpful. Cozy and quaint interior design and decor. Slept well in comfortable beds. Quiet location. Lots of dining options within easy walking distance. Free wifi. Good for a long weekend stay. CONS: Very European given the small rooms and toilets. Elevator likewise very small. Do not bring large luggage as you’ll struggle getting them up to the room and then have little room left in the room.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Jun 13, 2023
Dear, We have a great new hotel in the best location in the city and our best asset is our team of associates. They want our guests to have a great NYC experience and they prove that every day in how they engage you. Thank you for appreciating their efforts and please come back to voco The Franklin New York soon! Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Pros are the staff that was very nice, the location if you need to be in that neighborhood and the giant TV that has not a great choice of channels. The Cons are the room which for the price that we paid was a true rip off. It was small, nearly tiny with the sink in the room and nearly no room for two people to move around. So avoid this hotel if you are not really getting along. No real bedside table. No fridge. No bureau or any place to unpack your suitcase. Only one elevator so be patient. And when a guest at a floor above does not shut the door, you have to wait for 15 - 20' until the attendant at the front desk has the time to run upstairs to close it. They are plenty of hotels in NYC that offer a lot more for a much better price.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Jun 13, 2023
Dear B3991UFetienned, Thank you for staying with us on your recent trip to NY City and for taking the time to post a thoughtful review. I am disappointed to learn that the experience you encountered was disappointing and I apologize that you felt the room furnishings weren't enough for your stay. We do have a historic hotel that dates back to the 1930s, which causes the size of the room to be small. Happy to hear you had pleasant interactions with the staff, they are the best! Warm Regards, Jessica Thompson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a quaint, cute hotel in an amazing location. It has small rooms with neat bathrooms, but it has everything you could need. Very comfortable beds and spotless rooms with copious amount of nice toiletries. Staff were efficient and say yes to the cookie on check in. They are delicious.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded May 12, 2023
Dear Niknboo, I am so glad to hear that your enjoyed your recent time with us at voco The Franklin New York. Our rooms are on the small side, but the team does a great job making sure they are spotless! I really appreciate you taking the time to share your experience online and highlight the teams efforts. We do hope to see you again the next time your travel plans bring you to NYC. P.S. Always say yes to the cookie! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$277 - $588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the franklin hotel new york city, franklin new york city, franklin hotel new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Carnegie Hill / Manhattan
NUMBER OF ROOMS
50
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Frequently Asked Questions about voco the Franklin New York, an IHG Hotel
Which popular attractions are close to voco the Franklin New York, an IHG Hotel?
Nearby attractions include Park Avenue (0.1 miles), Carl Schurz Park (0.2 miles), and 92nd Street Y Tisch Center for the Arts (0.2 miles).
What are some of the property amenities at voco the Franklin New York, an IHG Hotel?
Some of the more popular amenities offered include free wifi, baggage storage, and a 24 hour front desk.
Which room amenities are available at voco the Franklin New York, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
Is parking available at voco the Franklin New York, an IHG Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to voco the Franklin New York, an IHG Hotel?
Conveniently located restaurants include Bua Thai Ramen & Robata Grill, San Matteo Pizza Espresso Bar, and Shake Shack Upper East Side.
Are there any historical sites close to voco the Franklin New York, an IHG Hotel?
Many travelers enjoy visiting Hamilton Park (3.4 miles), United Nations Headquarters (2.3 miles), and Theodore Roosevelt Birthplace National Historic Site (3.4 miles).
Does voco the Franklin New York, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.