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voco the Franklin New York, an IHG Hotel

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164 East 87 Street Off Lexington Avenue, New York City, NY 10128-2206
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Traveler (17)
Room & Suite (95)
Dining (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#129 of 515 hotels in New York City
Location
5.0
Cleanliness
5.0
Service
4.9
Value
4.7
Travelers' Choice
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The newly transformed Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, ideal for single travelers or couples. All guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Allergy-free room
Desk
Housekeeping
Seating area
Telephone
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Private bathrooms
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Charming
Languages Spoken
English
67Reviews28Q+A8Room tips
Traveler rating
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Wendy F wrote a review Sep 2022
Harleysville, Pennsylvania23 contributions10 helpful votes
the Franklin is in a great location and has a friendly helpful staff. It's a 20-30 min walk to Central Park and there are plenty of food, attractions, and shopping close by. the outdoor patio is a great place to have your coffee in the morning.
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 1 week ago
Dear WendyF706, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to hosting you on your next visit to voco The Franklin New York! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen C wrote a review Aug 2022
3 contributions1 helpful vote
My parents had to extend their stay for some unforeseen reason and Jasmine at the front desk was extremely helpful and patient with all our rebooking needs, which we really appreciate. All the staff members at the hotel were friendly and the rooms are clean. Great location with access to Central Park, the Museum Mile, Whole Foods supermarket and restaurants. Yes, the rooms are small but you will get the kind of hospitality that you won't get from other hotels in the city.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Aug 9, 2022
Dear Karen C, We have a great hotel in the best location in the city and our best asset is our team of associates. They want our guests to have a great NY City experience and they prove that every day in how they engage you. Thank you for appreciating their efforts and please come back to voco The Franklin very soon! Best Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
log24 wrote a review Aug 2022
San Diego, California75 contributions101 helpful votes
My stay started off with a very early check in. They didn't have any problem giving me a room at 11:30 AM on the 9th floor. YMMV based on occupancy of course. The woman at the front desk was working a very long shift. When I saw her again at 10 PM she said she was working until 7 AM the next day. Bonkers. I paid for a superior room which was just the right size for a solo traveler with bags from a long trip. I appreciated the eco friendly touches like the plant based shampoo and soap. I do wish they had actual coffee cups in the lobby though. It also sounds like they're on their way to eliminating the dreadful plastic water bottles in the rooms. Karens, you've been warned. I picked the Franklin based on the short walking distance to the Met as well as the subway. The property is one block from the 4-5-6 trains and a 10 minute walk from the Met. My room faced 87th Street but the noise was minimal. I did have the usual problems with loud housekeeping conversations in the hallway though. I wish they'd have a wine and cheese happy hour in the afternoons. The climate controlled and outdoor patios don't get much use. Will stay again.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Facing the courtyard for maximum quiet. Facing the street isn't bas either.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Aug 5, 2022
Dear log24, Thank you for staying at voco The Franklin New York, we are so happy to see that you enjoyed your time with us and the convenient location. I can assure you that our team member volunteered to cover for another associate, they are what makes the hotel so successful. The voco brand is very big on sustainability, as mentioned all of our disposable cups are completely plant based and are bridging the gap until the restaurant is open, same as the water. We do hope to see you again in the future, should your travels bring you back to NYC! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LabLover-GreenwichCT wrote a review Jul 2022
Greenwich, CT11 contributions18 helpful votes
My third stay at this Upper East side gem….. The new garden area is a wonderful addition. We had an impromptu party in the garden with our own food and wine. The manager and staff continue to be welcoming, friendly, and helpful on all occasions.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Aug 1, 2022
Dear LabLover-GreenwichCT, Thank you choosing to stay with us again at voco The Franklin New York! We love welcoming you back and are so glad that you were able to enjoy our newly opened patio. We look forward to your next visit and hope to see you soon! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cecelia Metella wrote a review Jul 2022
Newport, Rhode Island37 contributions24 helpful votes
We had read other reviews so chose the Franklin intentionally. The location is perfect for walking the upper east side where we were visiting family. We expected that the room size would be small, so we were pleased that the king-size-bed room was very comfortable with large sunny windows. The room was clean and very quiet - sounds do not travel between walls.Also, we had asked for a room at a high level to reduce noise, and indeed we were not bothered by street sounds. The woman who checked us in was attentive and helpful, as was the man who was at the desk later in the evening. Unfortunately, people were smoking in a room down the hall so the smoke wafted into our room. The desk person said they don't allow smoking. But we said, there is smoke!! I have a serious allergy to smoke so asked them to please investigate. She contacted the manager and offered to ozone our room. The manager was responsive, and it was not the hotel's fault that someone violated the policy; perhaps the policy could be posted visibly near check in (both in-person and on-line) to ensure that guests know the consequences (they would be fined).
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Jul 14, 2022
Dear Ceceliaontheroad, Thank you for choosing to stay with us at voco The Franklin, and for taking the time to share your experience online. As mentioned in our conversation, we are a 100% non smoking hotel, unfortunately every once in a while someone breaks the rules. We do have signage at the front desk advising guests of our policy as well on our website. I am glad to hear that even though your stay was disrupted by other guests smoking that you still enjoyed your time with us. We do hope that you choose to stay with us again in the future! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FHunter wrote a review Mar 2022
Virginia13 contributions7 helpful votes
A hidden gem on the Upper East side! Very friendly & welcoming staff, charming updated rooms and awesome location near Central Park & Met. We loved being on a relatively quiet residential street. We had read reviews about the rooms being small and they are quite small but we were able to make our bags/luggage work. The good news is if you are doing a trip to NYC right, you aren’t in your room except to sleep at night! We were gone all day most days walking around the city. The rooms have been very nicely updated with great finishes while keeping the old history. charm. The beds are very comfortable too. We stayed 5 nights & enjoyed our stay at this hotel immensely! We hated to leave but are looking forward to our next visit at the Frankin! Tips: 1) pack on the light side- there is ample space for hanging clothes but avoid large suitcases if you can as floor space is limited. 2) if you drive a large oversized vehicle, be aware that the adjacent parking garage might not be able to accommodate. We drove our Dodge Ram truck and it was too long for their elevator so we had to park about 1 1/2 blocks away (but that garage was very accommodating .) Otherwise, the adjacent garage is super nice and really convenient! 3) make sure to enjoy a breakfast/lunch at the Bocado Cafe on the corner of Lexington and 87th. Delicious food and great service. We ate 2 lunches there and were very pleased- super convenient too! 4) Starbucks and Whole Foods are just down the street as well The hotel staff was FABULOUS! We were greeted so warmly at check in and treated to delicious cookies & water bottles. The staff goes out of their way to treat you like family during your stay and were so accommodating to our every need. Can’t say enough good things about our stay. It’s a unique property with so many positives! We will definitely be lifelong Franklin Hotel patrons bc we love this part of the city and the charm of this wonderful property!
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Mar 11, 2022
Dear FHunter, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to being of service to you on your next visit to the voco The Franklin New York! Warm Regards, Jessica Thompson General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane D wrote a review Mar 2022
3 contributions2 helpful votes
This hotel was clean and had a great aesthetic. Great location, friendly check-in staff. Very small rooms/bathrooms but it's part of the uniqueness, and you're traipsing around NYC all day, anyway! Comfy bed and pillows.
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Date of stay: February 2022
Value
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Mar 11, 2022
Dear janecL6655WR, Thank you for all the kind comments and for taking the time to share them on line. You certainly seemed to have enjoyed your stay in NY City and with us at voco The Franklin New York. Please come and see us again soon! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rafael C wrote a review Feb 2022
1 contribution
This hotel was recommended by a friend. We had a great stay, location was perfect for getting around town. Clean, comfortable room, really nice staff and a great cup of coffee to boot! Will def stay when we visit NY again.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Feb 15, 2022
Dear rafaelcO7171VR, Thank you for staying at voco The Franklin New York and for taking the time to share your experience online. Our staff goes out of their way to make every guest feel at home, they will be happy to hear that you enjoyed yourself. We look forward to welcoming you back the next time you visit NYC! Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Donna L wrote a review Feb 2022
Chester, New York5 contributions1 helpful vote
Jessica, The Franklin General Manager, was incredibly welcoming from the first day we met. When I made my reservation, I explained to her that I was in need of a room for myself. I told her I needed to be close by to Mt. Sinai. Not only did I feel cozy in my room, thr rate offered was very competitive. The entire staff made me feel so comfortable and at ease. For such a stressful time, Jessica and team were incredible, warm and professional. I highly this hotel!
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Feb 15, 2022
Dear Donna L, It was so great having you stay with us, and I am happy that we were able to make you feel at home at voco The Franklin New York! I hope that we are able to host you again in the future, can't wait to welcome you back. Thank You, Jessica Thompson General Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stuartplo wrote a review Jan 2022
Port Jefferson, New York14 contributions11 helpful votes
the location is great, the room clean and the staff very friendly and helpful. It is like a boutique hotel on the smallish side- but this is manhattan. the nightly rate was also great considering its manhattan
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Date of stay: January 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Feb 15, 2022
Dear stuartplo, Thank you for taking time to share your feedback from your recent stay at voco The Franklin New York. We are thrilled to see that you enjoyed yourself and we cannot wait to welcome you back the next time you are in NYC! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$314 - $473 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the franklin hotel new york city, franklin new york city, franklin hotel new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Carnegie Hill / Manhattan
NUMBER OF ROOMS
50
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Frequently Asked Questions about voco the Franklin New York, an IHG Hotel
Which popular attractions are close to voco the Franklin New York, an IHG Hotel?
Nearby attractions include Park Avenue (0.1 miles), Carl Schurz Park (0.2 miles), and 92nd Street Y Tisch Center for the Arts (0.2 miles).
What are some of the property amenities at voco the Franklin New York, an IHG Hotel?
Some of the more popular amenities offered include free wifi, baggage storage, and a 24 hour front desk.
Which room amenities are available at voco the Franklin New York, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
Is parking available at voco the Franklin New York, an IHG Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to voco the Franklin New York, an IHG Hotel?
Conveniently located restaurants include Bua Thai Ramen & Robata Grill, San Matteo Pizza Espresso Bar, and Naruto Ramen.
Are there any historical sites close to voco the Franklin New York, an IHG Hotel?
Many travelers enjoy visiting Hamilton Park (3.4 miles), Theodore Roosevelt Birthplace National Historic Site (3.4 miles), and United Nations Headquarters (2.3 miles).
Does voco the Franklin New York, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.