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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,105 Reviews from our TripAdvisor Community

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Showing 1,857: English reviews
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW via mobile

We were really reluctant about staying at the hotel due to the renovations but went ahead anyway. Check in was easy and we got upgraded to a Queen room from a standard. The room was a little dated with flakey paint on the walls and the furniture was quite worn but it was clean, plus the bed was comfortable. Only... More 

Helpful?
Thank Rachel S
Dallas, Texas
1 review
Reviewed 5 days ago NEW via mobile

My husband and I stayed two nights over the post Thanksgiving holiday. Over powering reek of urine outside the hotel. No to go coffee cups, broken furniture, non working mini bar fridge, tears in bathmat. Lots of employees standing around, but not doing anything. I've stayed here a couple of times in the last 2 years and this was the... More 

Helpful?
Thank Linda M
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. Our apologies for the inconveniences you experienced. We look forward to showing you what the Carlton is all about once our renovations are complete. More 

Rawcliffe Bridge, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

We have stayed in a number of hotels in New York but this one beats them all so far. Location is brilliant - very central but quiet (for New York that is). The lobby and reception are very welcoming. All staff were happy, smiling, very helpful, attentive and chatty. Check in was quick and easy. We had a superior double... More 

Helpful?
1 Thank 306smith
2 reviews
Reviewed 1 week ago NEW via mobile

I have a reservation for 15th December for a twin room for a me and a friend (the international definition of 1x room, 2x beds). I emailed a week ago to confirm they had it as a twin (just in case) and no one got back to me! Then phoned reservations today to just be told they can't even put... More 

Helpful?
Thank Charlie W
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide feedback for your upcoming stay. I would like to apologize if my tone while speaking with you was anything less than hospitable. I have since speaking with you over the phone notated the request for a complimentary upgrade. As discussed during our conversation our property does not have 2 twin beds as... More 

New Haven, Connecticut
Level Contributor
264 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 1 week ago

We are Marriott Platinum and usually have great experiences.....the rooms are quaint and could use some updating....we only spent one night here and we enjoyed the visit. One issue I feel I must complain about.....we requested and received a late checkout request for 3 PM.....we went early in the morning to the parade on Thanksgiving day. Afterwards, we just wanted... More 

Helpful?
Thank bartpic
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide feedback on your most recent stay. I have shared your feedback on our housekeeping procedures in an effort to ensure your incident was isolated. Here at The Carlton we pride ourselves on providing extraordinary customer service, thank you for your kind words on the front office staff. We hope you choose us... More 

1 review
Reviewed 1 week ago

The pictures of this hotel look amazing, but those pictures are probably close to 10 years old. This hotel is in major need of renovation and have started the renovation, too, which they are pretty secretive. The restaurant, fitness center, and several other amenities were closed for renovation. We were also met by protesters, protesting the company doing the renovation.... More 

Helpful?
Thank Brett L
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. We are indeed undergoing a major renovation. We have put out of house procedures in place to provide the amenities that are not available in house such as partnering with nearby restaurants and Crunch fitness center. We hope at the end of our renovation that you decide to return to The Carlton Hotel Autograph... More 

A TripAdvisor Member
Reviewed 1 week ago via mobile

I had to circle around the hotel 3 times and no one came to valet my car. I finally called and after another circle around the block the valet finally came out. The following day when I was returning to pick up my car I called the hotel to have my car valeted so it wouldn't take 40 min. of... More 

Helpful?
Thank A TripAdvisor Member
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide valuable feedback. Providing exemplary service and making the best impression during your stay is one of our biggest commitments. I would like to give my sincerest apology for your valet experience. Please keep in mind for the future valet services are available day or night, The Carlton Hotel has a guest loading... More 

Hull, Massachusetts
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

The Carlton is a nice location - good restaurants and bars in the neighborhood and close to the subway. Lobby is nice and the staff was friendly and helpful. The room was the expected size for NYC (small!) and nicely appointed. However, there was no light in the bathroom. I turned on all the lights and still felt like I... More 

Helpful?
Thank traveller1857
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear traveller1857, thanks for your feedback and thank you for staying with us. We're happy you loved our location and found the staff friendly. Apologies about the desk outlets, we'll look to have that fixed right away. Look forward to welcoming you back for a future visit. Sincerely, M Sooklal More 

Toronto, Canada
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

I booked the hotel after receiving a recommendation from a friend. The hotel looked decent enough and I needed something to make a decision as there were so many choices in New York. The location is great as there are lots of options for restaurants and night life within walking distance and other cool areas are only a short cab... More 

Helpful?
Thank Rob D
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

We are glad to hear our reputation proceeds us as a place to call home away from home. I have shared your concerns with the proper team to ensure your room entry concerns are isolated. Personalized service and an exceptional experience is what we aim to accomplish. We hope to host your next stay in New York City. More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Stayed here 8-9 years ago and enjoyed it very much but that was before Marriott took over. Reserved a suite this time for a special occasion. Where to start? Sure, the restaurant is closed for renovation. Not a problem other than the unfinished drywall walking to the elevator. Can't they slap a little paint on the wall? The suite? Spacious.... More 

Helpful?
4 Thank gvoss
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Location: United States > New York > New York City
Price Range: $162 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
Reservation Options:
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#70 Green Hotel in New York City
#194 Family Hotel in New York City
#204 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travelers.
14 questions
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Detroit, Michigan
9 months ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Definitely don't choose the small room.”
 of 5 bubbles brettl625, 1 week ago | Read review
“Make sure your key works; maybe avoid on the 7th floor”
 of 5 bubbles 396robd, 2 weeks ago | Read review
“Stay in other hotel until full renovation is done and service is improved!”
 of 5 bubbles ThomasMANN21, 2 weeks ago | Read review
“Ask for a view. My room faced a brick wall and the room was already disappointing.”
 of 5 bubbles 918candicei, 4 weeks ago | Read review
“We were on the sixth floor and there was not one issue!”
 of 5 bubbles Vinnyblue, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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