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Carlton Hotel, Autograph Collection

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88 Madison Avenue, New York City, NY 10016
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Carlton Hotel, Autograph Collection
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1,981 Reviews from our TripAdvisor Community

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Showing 1,754: English reviews
California
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed yesterday NEW

I normally stay closer to Times Square but decided to move a little south. The location was excellent and nicely located for walking. It's one of the charming older hotel types that have small rooms, small elevators and just loaded with old world charm and history. It is older and not exactly updated but I enjoyed the atmosphere. I think... More 

Helpful?
Thank Europe-07-09-11
Jakarta
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Rooms were ok. I stayed twice. First time I had a corner room, second time a regular one which was kind of small. Coffeemaker is not standard (but they have the biggest mini and snack bar I have ever seen), one has to ask for it. Overall my impression was they do not care much about the customer and just... More 

Helpful?
Thank ngrede
Monroe, Connecticut
Level Contributor
131 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 549 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First off we are Marriott people. Owning two timeshares and try to use Marriott hotels when we can. This was our second stay at the Carlton. A nice old building with a nice reception. The people are great.We get to our room and it was even SMALLER then the last time. They said it was a queen bed but very... More 

Helpful?
3 Thank jkesn228
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thanks for your review jkesn228. We'd love to have you back for another visit where we can provide a larger room for you. Happy to see you liked our staff found our bedding comfortable. Regards, M Sooklal More 

Sydney, Australia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Very polite and welcoming reception staff. Rooms clean, reasonably well furnished but only a double bed not king size. No tea/coffee making facilities. Bath robes provided. Molton Brown toiletries. Hated the corridors on bedroom floors, walls painted dark grey. Lobby staff very helpful with luggage as we left. No charge to leave our luggage on checkout. Free wi fi. Great... More 

Helpful?
Thank Wendy P
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Wendy P, thank you for your review. So happy you found our front desk team polite and welcoming, and loved our location. For your future stay we will be happy to provide a coffee maker in your room, they are available upon request. Regards, M Sooklal More 

Berkeley, California
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

This property is an excellent location, the staff were helpful, and the lobby and bar areas were quite excellent. The room was a bit loud and the fixtures were a bit frayed. For the price, there are nicer options in Manhattan, but if you are going for Marriott rewards or this particular location, you'll have a fine stay.

Helpful?
Thank BonneChere
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear BonneChere, thank you for your review. Happy to see you liked our location and found our team members helpful. We hope to welcome you back on a future visit. Regards, M Sooklal More 

Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I'm a SPG platinum guest. I attempted to switch it up and try staying here for a night. Arrived at check-in with a confirmed reservation; no rooms available at all. The Carlton suggested a hotel 30 blocks and 5 ave over, no thanks I'll pass. PS I'll let my company know, who books hundreds of rooms in NYC per week.... More 

Helpful?
4 Thank mcolella
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear mcolella, Our sincere apologies for having to relocate you. We have reached out to you via separate communication, and look forward to welcoming you back for a future visit. Sincerely, M Sooklal More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

fantastic trip for my first time abroad , only 3 downers , fell for bogus taxi driver at kfj and lost 200 dollas on over fare , then walked in hotel and had to pay 250 dollas depisit / i was i little off with no tea,coffee in room and that what was in the rest room down in lobby... More 

Helpful?
Thank steve d
Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was my second stay here for business. The location is great, with easy access to all of Manhattan. The staff was friendly and helpful. Rooms are a bit small, probably on par for older NYC hotels, and perhaps a bit outdated, but clean and comfortable. Overall a very good stay.

Helpful?
Thank Michael M
Philadelphia
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here primarily for a business conference. My husband is a Marriott Platinum level member and upon check in we were told room would not be ready for quite a while but we were getting upgraded to a King large room/suite. So we left our luggage and came back 9 pm. New front desk staff - supposedly no record of... More 

Helpful?
5 Thank edsatty
M_Sooklal, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear edsatty, Thanks for your review. Sorry we were unable to upgrade you your first night due to our sold out situation, but happy to see we were able to move you the following day. We are scheduled for a full renovation later this year. Regards, M Sooklal More 

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Location: United States > New York > New York City
Price Range: $202 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#65 Green Hotel in New York City
#193 Luxury Hotel in New York City
#195 Family Hotel in New York City
#213 Business Hotel in New York City
#230 Romantic Hotel in New York City
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