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The Surrey

1,932 reviews
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Traveler (352)
Room & Suite (262)
Dining (21)
Overview
  • Excellent76%
  • Very good15%
  • Average5%
  • Poor2%
  • Terrible2%
Travelers talk about
“cafe boulud”(169 reviews)
“upper east side”(335 reviews)
“central park”(372 reviews)
Free Wifi
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
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Feb 25Feb 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,932)Write a Review
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All reviewscafe bouludupper east sidecentral parkbar pleiadesgrand deluxe salonrelais chateauxmadison avenuerooftop gardennew yorkmuseum mileroom servicein room diningluxury hotelfavorite hotelbottle of champagneturn down servicefour seasons
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751 - 755 of 1,777 reviews
Reviewed November 11, 2014

I will start with my two complaints. We stayed in a 2-room suite and purchased a "package" family deal as well as added a chilled bottle of champagne upon arrival. The champagne was not in the room when we arrived, neither were the other "package"...More

Thank Kristin m
Response from pridguard60763, Manager at The SurreyResponded November 15, 2014

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the Champagne not being in the room before arrival and not having a full length mirror in the connecting salon of the suite. I...More

Reviewed November 10, 2014

The hotel is great and the location is wonderfull - quite site at NYC. The concierge help us a lot during all of our nine nights stay! I recomend this great Relais & Chateau hotel with charm and ellegancy.More

Review collected in partnership with this hotel
3  Thank Rodrigo F
Response from pridguard60763, Manager at The SurreyResponded November 12, 2014

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums,...More

Reviewed November 9, 2014

We have stayed at The Surrey since they opened and have had on and off complaints about they way it was a run. Well!! They have worked out the kinks and this is top of the line in every way! It's also very relaxing to...More

Review collected in partnership with this hotel
2  Thank mrmrsthayerb
Response from pridguard60763, Manager at The SurreyResponded November 12, 2014

Dear Guests, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums,...More

Reviewed November 7, 2014

Their attention to detail, responsiveness and professionalism are exceptional. On behalf of the members of my team, I would like to thank you and your employees for the outstanding services you have provided to us while we were in New York. Your staff’s commitment to...More

3  Thank Rick R
Response from pridguard60763, Manager at The SurreyResponded November 8, 2014

Dear Guest, Thank you for your most recent review you have shared about your recent Surrey stay. It sounds as though you enjoyed the accommodations and atmosphere at The Surrey, along with exceptional service by our doormen most notably one of our super stars Rocky....More

Reviewed November 6, 2014

I stayed at the Surrey with my 5-year-old son in October. I take him to NYC every year and thought we would stay on the UES instead of midtown like usual. The location was nice and quiet. However, the service was not good. On the...More

Thank Penelope S
Response from pridguard60763, Manager at The SurreyResponded November 7, 2014

Dear Guest, Thank you very much for taking the time to provide us your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. At the Surrey we strive to...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Breakfast Available
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
$400 - $888 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#20 Spa Hotel in New York City
#26 Green Hotel in New York City
#84 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$400 - $888 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#20 Spa Hotel in New York City
#26 Green Hotel in New York City
#84 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (352)
Room & Suite (262)
Dining (21)
Amenities (82)
Nearby
Upper East Side
Combining quiet residential neighborhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
...More
Questions & Answers
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Beth E
September 2, 2017|
AnswerShow all 4 answers
Response from 157Jen | Reviewed this property |
We usually fly into Laguardia. Only about 30 minutes when no traffic. Easy to get to the airport since The Surrey is on the Upper East Side. We take Uber and it's usually between $30-40.
1
Vote
apollosm
May 14, 2017|
AnswerShow all 12 answers
Response from PixiPaquita | Reviewed this property |
No they don't have those facilities, but a gorgeous hotel, in a great spot, fantastic staff. They may well provide them for you if you requested them.
1
Vote
NicoleCxx
October 11, 2016|
AnswerShow all 4 answers
Response from Calder C | Reviewed this property |
Yes. It's free and good.
1
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Room Tips
"Try to get a room with a view!!!"
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"A room with a Central Park glimpse is worth requesting. The basic rooms are not as well stocked as the..."
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"Try to book a room on a higher floor away from Madison Avenue and pay a little extra to get a Grand Deluxe..."
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"Most I've stayed in had great view,but the one on the entrance side may have less street noise."
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