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The Surrey

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1,662 Reviews from our TripAdvisor Community

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Showing 1,521: English reviews
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 12, 2014

First tine to The Surrey, very friendly warm atmosphere, great rooms..location close to Central Park, about 20 in walk to Plaza Hotel at entrance of Central Park.. You are made to feel welcome the moment you arrive. Ideal for a 3,4 day break. Great bar, and Jazz trio on Friday night excellent.

Review collected in partnership with this hotel

Helpful?
1 Thank Roy C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for "Amazing" reference which we work so diligently to her our guests say. We are thrilled your time spent with us went flawlessly and we hope to be able to curate another great stay for you in the near future. While we pride ourselves in being good at what we do it is feedback such as... More 

Guatemala City, Guatemala
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 9, 2014

During the years I have stayed at the Surrey several times. Have had good experiences when I have stayed in the past. Cafe Boulud, and Bar Pleides have excelent food and drinks. The hotel overall is, in my opinion, a reasonable ,although expensive, option when visiting NY. When I visit NY again, The Surrey will be high on my list.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Mr. Alan B
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your candid feedback on the Surrey and why you are loyal to us when you stay in Manhattan. We pride ourselves on providing our guests personalized, gracious and warm service delivery and I am so pleased that our entire team went out of their way to contribute to a perfect experience each time you stay... More 

Dubai, United Arab Emirates
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 9, 2014

Having spent 3 glorious nights at The Surrey, this boutique hotel is the home to the friendliest staff, from the reception to the room attendants. The doormen, Brian Locky and Greg were outstanding and everyone goes out of their way to be helpful, and friendly, and go the extra mile. Dined every day for breakfast in Cafe Boulud, and definitely... More 

Helpful?
1 Thank Jacqueline C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for staying with us and sharing with everyone your thoughts on your second home. We are sad to see you go but we look forward to having back soon. We appreciate the feedback on two outstanding associates Greg and Brian that are always able to provide the exemplary service our guests have come to expect. We... More 

Tacoma, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 7, 2014

My wife and I stayed at The Surrey for three nights in October. For the money, it is the best four star New York hotel. Wonderful spacious room and bath, immaculate in every detail, attentive and friendly staff, excellent restaurant, a block to Central Park and it is literally half the cost of the Fairmont or other upper end hotels.

Review collected in partnership with this hotel

Helpful?
1 Thank Bruce S
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your feedback and recommendation of the Surrey Hotel. I am happy that you were able to find comfort in our unique yet sophisticated elegance we feel so proud to call our home. We strive to provide a unique yet privately New York experience to all our guests and we could not be happier with the... More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 7, 2014

Our family of four stayed at the Surrey for four nights, an amazing hotel in a great location. Staff is very attentive and extremely pleasurable. I plan to come to the Surrey again in my next visit to NYC.

Review collected in partnership with this hotel

Helpful?
1 Thank Leeor C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the excellent review. We could not have asked for a better description of our hotel and associates. Our goal is to provide everyone with the best options, services and quality guest experience, so it makes us really happy when our guests say we are the best at what we do. We look forward to your... More 

Alabama
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 6, 2014

Both my mother and father were confined to Lenox Hill Hospital due to an emergency. The Surrey Hotel is nearby so I checked for availability which they had. They immediately gave me a room which we had to extend several times due to the longer than expected Hospital stay of my parents. I will always appreciate their kindness and attention.... More 

Review collected in partnership with this hotel

Helpful?
4 Thank FrequentTraveller090
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the feedback on your recent trip to NY and stay with us at the Surrey. While the circumstances that brought you to our discovery may have been through a difficult time, I am happy to know that our associates were accommodating and tried to make the time with us as easy and possible. We hope... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed October 5, 2014 via mobile

My husband and I just came back from a wonderful wknd at this hotel. When we arrived we both noticed how all the bellmen were a gentleman, professional and courteous. We arrived around noon and our room was pleasantly ready. Room 1512 was nice and bright, spacious, clean, inviting and elegant. The fitness room is amazing. State of the art... More 

Helpful?
Thank Heidi R
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your trip. You have a keen eye for design and décor, and it is delightful to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the door staff on arrival makes it an essential part of any... More 

London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 5, 2014

A wonderful hotel in the perfect location. Fabulous service, super helpful staff, fabulous food, very comfortable room and bed. Will definitely return. Almost a holiday in and of itself. A real oasis in the midst of bustling Manhattan!

Review collected in partnership with this hotel

Helpful?
1 Thank Helen F
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. It sounds as though you truly enjoyed the accommodations and décor, which we are delighted to hear. Café Boulud certainly aims to please and our staff have consistently received accolades for their hard work and we are thrilled that you enjoyed staying with us. On your return... More 

Derby, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 5, 2014

My partner and I stayed at The Surrey to celebrate our engagement. We popped in the day before to advise that we would be dropping our bags off around 9am the following day and they advised this would be OK and we would be able to check in later. Upon arriving the next day we were greeted by Brain &... More 

Helpful?
2 Thank KieranKast
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team... More 

New York
1 review
5 of 5 stars Reviewed October 3, 2014

We had in a king size bed and room of 350 sf which was "fine" tho evidently big by NYC standards. We found it very comfortable for our needs and liked having 24 hr room service available, tho we never used it. We ate breakfast in the Cafe Boulud every morning, because of the convenience. Quick service and nice presentation,... More 

Review collected in partnership with this hotel

Helpful?
Thank Mrmrs. James & ... L
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your review. It sounds as though you enjoyed the accommodations and atmosphere at The Surrey, along with exceptional service by our staff. It is our hope that every facet of our hotel consistently exceeds expectations and while you did not get a chance to try all our services perhaps another time when its convenient to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Location: United States > New York > New York City > Upper East Side
Price Range: $380 - $951 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#10 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#17 Green Hotel in New York City
#27 Family Hotel in New York City
#31 Luxury Hotel in New York City
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