The Surrey
20 East 76th Street, New York City, NY 10021-2643
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#178 of 533 hotels in New York City
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.2
GreenLeaders Silver level
Built in 1926 as a residence hotel, the original Surrey was home to many of New York's most eccentric celebrities. JFK, Bette Davis, Claudette Colbert, and other famous faces who recognized the allure of exceptional, discreet service. In re-creating The Surrey, we collaborated with acclaimed interior designer Lauren Rottet of Rottet Studio—to maintain the integrity of The Surrey’s history while modernizing New York's most intimate address. Rottet's inspiration was a New York City townhouse passed down through the generations. The Surrey is New York City’s only Relais & Chateaux boutique hotel, where discreet service allows guests to retreat from the public—and keep a low profile in an otherwise high profile lifestyle. The Surrey is a residential haven and luxury Upper East Side hotel getaway where guests access and revel in what makes New York City special—without compromising calm personal space.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Spa
Paid public parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Rooftop bar
Evening entertainment
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Desk
Housekeeping
Room service
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Romantic
Languages Spoken
English, French, Spanish
Location
100Great for walkers
Grade: 100 out of 100
55Restaurantswithin 0.3 miles
36Attractionswithin 0.3 miles
20 East 76th Street, New York City, NY 10021-2643
Getting there
77th StNew York City Subway5 min
68th St – Hunter CollegeNew York City Subway9 min
Rental CarsSee rental cars from $39/day
2369Reviews18Q+A100Room tips
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Great location. When we first arrived we were shown a room that was considerably smaller than we had booked, it was rectified after we requested it be corrected and an argumentative discussion with the check in staff who did not have the correct information. We showed them our booking and they reluctantly agreed. Room service was nonexistent. The front desk staff were positively belligerent when we queried about getting room service. We've travelled a reasonable amount over the years and have not struck such an attitude before, anywhere. For what you pay to stay their the arrogant and dismissive staff are an unpleasant feature. Do your self a favour, stay somewhere else. Very disappointing.
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I LOVE the Surrey! I used to live in NY and this beautiful East side boutique hotel is the epitome of upper east side. Every time I visit I love staying here. Beautiful memories here throughout the years. Location is key, and this is walking distance to the train and right on central park.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We arrived very late and the check-in staff handed us warmed towels. They delivered complimentary champagne to our suite before we entered the room, incredible customer service. Next to Central Park. Incredibly romantic hotel with high fashion vibe. The french restaurant downstairs was superb, also some evening they had live jazz. The best place to stay Manhatten.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I've enjoyed previous stays at the Surrey so I prepaid $3,678.03 for a reservation for June 11th on January 12th. Nancy Padolina (Director of Reservations & Distribution) notified me on June 2th that they had suspended operations due to COVID-19. I immediately requested a refund. She eventually responded on the date of my reservation that she would "follow up on this request with our Financial Team." After numerous phone calls I have received no response other than an email on the date of my reservation suggesting that their advance purchase policy meant that I had lost all of my money. This is despicable, especially for an establishment that continues to advertise flexible cancellations due to the virus. Be VERY careful!
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Date of stay: June 2020
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
I had the pleasure of staying at The Surrey in the early part of March to celebrate my birthday. This was my first time at the hotel and definitely will not be my last. From the very beginning, I was connected with Leilani Santiago, the guest relations manager. Saying she was excellent is an understatement. She ensured every need was met from dining and transportation needs to having some nice very (and thoughtful) birthday surprises placed in my room. Upon check in and check out, it was a very seamless and enjoyable stay. So thanks to Leilani and the entire staff for your thoughtful and very professional service. Best ... Troy
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The location is perfecto! One of the safest places in the Upper East size. It is very convenient for shopping, and the famous Central Park is relatively close! Classic architecture with the old world charm. The breakfast is good as the title suggests. The room is really beautiful and spacious, elegant and clean, the bed is very comfortable, too much, is a city view room, perfect scenery. The doorman at is particularly welcoming! The bedroom area is average sized, but the bathroom is massive! The hotel lobby is connected to a restaurant that looks very popular, but we have not tried it because there are many supermarket restaurants around! Ask the front desk with a room of your preference. The Taiwanese restaurant nearby which is recommended too!
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Date of stay: May 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
A charming, art deco style traditional beautiful hotel. Beautiful rooms, mine had widows to three directions. Very good service. Style! The only criticism could be that the bar was, at least on Saturday night, both very noisy and very dark, not comfortable for an old-fashioned person. And of course, the location is perfect. Most certainly, I want to be back! One more piece of information: A very nice restaurant, particularly for breakfast but also other meals just round the corner on Madison, Three Guys.
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Date of stay: March 2020Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
What an amazing stay at the Surrey the past few weeks. From the moment I checked in with my dog, we were warmly greeted and the warmth continued throughout the stay. The entire team was attentive and accommodating. Thank you to Vicki, Jessica, Lilly and the rest of the front desk staff. Georgina and I were sorry to have to leave and can’t wait to stay with you all again soon!
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Date of stay: March 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 16, 2020
Dear Georginasmom, Thank you for your generous review. It was a pleasure to have you and Georgina as our guests, and we will certainly share your kind words with our staff. On behalf of all of us, we thank you for choosing The Surrey, and we look forward to hosting you again soon. Warm regards, Claes Landberg General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable but small room that needed some TLC. Furniture scratched and chipped and chair upholstery worn. Hallway dark and carpet worn with black plastic tape covering seams. 3am garbage trucks ground away below us for an hour preventing any sleep. For the price and reputation, we expected more. Staff was excellent and saved the day!
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: ask for a quiet room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 9, 2020
Dear tkkirkpath, It was an honor to host your birthday getaway, and we thank you for sharing your review. While we are pleased to read that you settled into your room comfortably and that our staff's thoughtful service made for an enjoyable experience, we regret to learn of the shortcomings of your stay. Please rest assured that in my follow up with our leadership team, we will discuss your comments and how to ensure a more flawless experience going forward. We hope that you will allow us the chance to welcome you again and impress you further with an improved experience on your next New York City getaway. Warm regards, Claes Landberg General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in this Hotel for 2 nights for business. Rooms are tired and need a refresh. Desk was showing wear and chipped and bath had pealing paint and mold in the shower. Beds are comfortable and HVAC worked fine and not overly loud. What I was most disappointed in was the mini bar charge I received after checking out. I had noticed someone discreetly opened one of the jars. When checking out I told the front desk and they assured me I wouldn’t be charged. I called 3 times to ask for it to be reversed with no credit received. This is certainly not the customer service I would expect from a hotel of this level. I will never stay here again. Go across the street and stay at the Carlyle or the Mark.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 10, 2020
Dear Dutch02, Thank you for choosing The Surrey, and please allow me to extend my sincere apologies for these unfortunate incidents which you outlined during your stay. This is certainly not the level of service that we pride ourselves on, and please rest assured that in my follow up with our leadership team, we will discuss your comments to ensure a more flawless experience going forward. I would appreciate the opportunity to extend a personal apology and ensure that this charge is corrected. I invite you to please contact me directly at Claes.Landberg@thesurrey.com with your reservation details and best contact information so that I may be in touch. Thank you, and I look forward to hearing from you. Warm regards, Claes Landberg General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
the surrey hotel new york city, surrey hotel new york city, surrey suite hotel, surrey new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Manhattan
NUMBER OF ROOMS
189
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Claim Your ListingTHE SURREY - Updated 2023 Prices & Hotel Reviews (New York City)
Frequently Asked Questions about The Surrey
Which popular attractions are close to The Surrey?
Nearby attractions include Frick Collection (0.3 miles), Alice in Wonderland Statue (0.1 miles), and Bemelman's Bar at The Carlyle (0.05 miles).
What are some of the property amenities at The Surrey?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at The Surrey?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Surrey?
Yes, paid private parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Surrey?
Conveniently located restaurants include Bemelmans Bar, Laduree, and Lady M Cake Boutique.
Are there opportunities to exercise at The Surrey?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at The Surrey?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Surrey?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Surrey?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Surrey?
Many travelers enjoy visiting Hamilton Park (2.8 miles), United Nations Headquarters (1.8 miles), and Theodore Roosevelt Birthplace National Historic Site (2.8 miles).
Is The Surrey accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.