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The Surrey

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The Surrey
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1,655 Reviews from our TripAdvisor Community

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Showing 1,515: English reviews
St. Louis, MO
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Our family stayed in a suite for 2 nights at the Surrey, and the room was beautiful and huge -- perfect for families. Our toddler spent most of the day running from the hotel door through the living room / dining area, bedroom, and back again. She also loved sitting on the two window seats and watching the hustle and... More 

Helpful?
1 Thank kmrmpl
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I love this hotel, and feel privileged to be able to stay here. I do wish I didn't have to find the one or two spots in my room where the internet works, though. And I wish they simply included the cost of internet in the room rate - at this price point, a $15,00 per day surcharge feels cheap... More 

Helpful?
1 Thank ELDorey
PedroDias-GM, Manager at The Surrey, responded to this review

Dear ELDorey, We are delighted to hear that you enjoyed your overall stay with us . I will certainly look into the internet issue you have shared and discuss with my leadership team. Thank you for taking the time in sharing your experience. I look forward to welcoming you again in your future visit to New York City! Sincerely, Pedro... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a great stay at the hotel. It is clean and the service is great. Brian at the door helped us with our luggages and was nice to answer our questions about the directions and the city life. We also love the restaurant on the first floor. The food was delicious and artistically presented. The hotel is at walking... More 

Helpful?
2 Thank Huijing W
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Huijing W, Thank you for the kind comments and feedback and most of all thank you for taking the time of acknowledging Brian. I am, delighted to share this with my team. We are delighted to hear that you enjoyed our location. I am very happy to hear that we exceeded your expectations throughout your stay with us and... More 

New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For the money the best five star hotel perfect in every way. Staff exceptional beds fantastic Rooms are spacious.Superb amenities Location excellent restaurants near by Shopping fabulous The bathrooms are modern with large showers linens and towels of the highest quality. Turn down every night linens freshened bathrooms cleaned twice a day

Review collected in partnership with this hotel

Helpful?
2 Thank DIANNE S
PedroDias-GM, Manager at The Surrey, responded to this review

Dear DIANNE S, Thank you so much for your kind comments. We take great pride in exceeding our guest expectations and delivering an above and beyond experience. I am happy to hear that you enjoyed our guest rooms , location and amenities. I look forward to sharing your review with the rest of my team. We look forward to hosting... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We chose The Surrey for its location near Central Park. The hotel was fantsstic. Nice rooms, courteous service. Great location if site seeing uptown. If going to site see in midtown or downtown, you would need to use a cab to get to those locations.

Helpful?
2 Thank JGALLAGHER70
PedroDias-GM, Manager at The Surrey, responded to this review

Dear JGALLAGHER70 Thank you for taking the time to share your remarkable comments and feedback. We are very happy to hear that you enjoyed our hotel and its location in proximity to many great New York City destinations. I look forward to sharing your comments with the rest of our team. We take pride in exceeding our guests expectations and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Here is how you feel...when you get the best service! I traveled there with my wife and two young kids. The welcome and check-in was fantastic, Michael at Concierge was great, rooms were awesome, bars in the hotel were excellent, Outstanding service, Cafe Boulud was excellent! Everyone was thoughtful, understanding and friendly. Look forward to being back here...NYC at its... More 

Helpful?
1 Thank Sharath D
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Sharath D, I am very happy to hear that we were able to exceptionally deliver to your personal experience on your visit to New York City with your wife and two young kids. The surrey family is delighted to be a part of this memorable stay with us. Thank you for acknowledging Michael at concierge as he is a... More 

Okanagan Valley, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, I should say that this was my first trip to NYC. I brought my two teen boys with me to do a museum and art gallery tour. We arrived from Vancouver on a red eye at 6 am. Our room wasn't ready, but they took our bags and directed up to a nice diner for breakfast, ensuring... More 

Helpful?
3 Thank findbrookev
PedroDias-GM, Manager at The Surrey, responded to this review

Dear findbrookev, We are very happy to hear you enjoyed your overall experience with us at The Surrey. I am personally delighted to know that your arrival was exceptional. We are located in proximity to many great destinations here in New York City. Thank you for acknowledging Coco and Pablo, they are both a great asset to our team. I... More 

Harlow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel in a lovely part of NYC. I really loved this hotel, especially the lobby. Rooms were always lovely, beds and bedding was sumptuous. Service was always exceptional, with the guys who open the doors remembered our names all week. This was a lovely touch, and cannot be understated. The staff were very friendly, but we did have to... More 

Helpful?
3 Thank Daniel_Munns
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Daniel_Munns Thank you for your wonderful comments and feedback on your most recent stay with us at The Surrey. Please personally extend my sincere apologies for the long check in process and guest room issues you mentioned , I appreciate you sharing that with us. I can definitely understand the excessive expenses on food & beverage. Rest assured I... More 

Oxford, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have never reviewed a hotel before and I have stayed at all the "best" this hotel is by far the nicest uptown hotel in NYC. Hands down! The service was amazing. My two children and I checked in after a long day of travel and airports. Vanessa at the front desk was amazing!! She kindly upgraded us to a... More 

Review collected in partnership with this hotel

Helpful?
2 Thank BriHutchings
PedroDias-GM, Manager at The Surrey, responded to this review

Dear BriHutchings, Wow! Thank you for your wonderful comments and feedback. We take great pride in taking care of our guest and delivering an exceptional experience with us at The Surrey. Thank you for acknowledging Vanessa I am delighted to hear she was a highlight during your stay. Vanessa will be recognized as she is a great asset to our... More 

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Location: United States > New York > New York City > Upper East Side
Price Range: $374 - $919 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#11 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#17 Green Hotel in New York City
#27 Family Hotel in New York City
#32 Luxury Hotel in New York City
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