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The Surrey

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The Surrey
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1,688 Reviews from our TripAdvisor Community

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Showing 1,545: English reviews
San Juan, Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent location near all the shops and walking distance to the park, great service, even the bellman Brian was super helpful, nice beds and GREAT BAR for winding down after a long day of shopping. Will be back

Helpful?
1 Thank michelle s
PedroDias-GM, Manager at The Surrey, responded to this review

Dear michelle s, Thank you for sharing your experience with us and our readers! I am very happy to hear that you enjoyed your overall stay and were able to walk to Central park which is just 2 minutes from The Surrey! Thank you for acknowledging Brian as I am proud that he was very helpful during your stay! We... More 

Melbourne, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Surrey is a tranquil and elegant refuge from the hustle and bustle of New York. If you do not feel a need to be close to the tourist attractions of Midtown or lower Manhattan, the Surrey is an ideally located hotel in a part of New York that is more residential than touristic/commercial. I was able to easily walk... More 

Helpful?
1 Thank djkriss
PedroDias-GM, Manager at The Surrey, responded to this review

Dear djkriss, Thank you for taking the time to share your experience at The Surrey. We are delighted that you enjoyed your overall stay with us. I am very proud to say that The Surrey's location has a wonderful proximity to central park just as you have mentioned. My favorite part of The Surrey is also the views you can... More 

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Normally our stay at the Surrey is without complaint, however, this last trip was not so. The a/c was out all over the hotel and we had to sleep, miserably, in an 80 degree room. The temp outside was 90+ during the day and around 80 at night. All they offered for our trouble was a comped lunch at their... More 

Review collected in partnership with this hotel

Helpful?
2 Thank SweatingInNYC
PedroDias-GM, Manager at The Surrey, responded to this review

Dear SweatingInNYC, Thank you for taking the time to share your experience. I personally and sincerely would like to apologize for the less than satisfactory experience that you had during your recent visit to The Surrey. Please rest assured that this has been communicated to the rest of our team accordingly. I am rather disappointed that you did not have... More 

mississippi
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Surrey was above and beyond our expectations!! It is pricey but so worth it. The staff was exceptional, room and bathroom luxurious, dining and bar had wonderful food and drinks. Would definitely stay again.

Review collected in partnership with this hotel

Helpful?
4 Thank MississippiSuperdee
PedroDias-GM, Manager at The Surrey, responded to this review

Dear MississippiSuperdee, I am beyond happy to hear that we have exceeded your expectations at The Surrey. Thank you so much for taking the time to review us and let others know about your experience. We hope to welcome you back on all your future visits to New York City. Sincerely, Pedro Dias General Manager More 

Boston
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Surrey Hotel is an elegant, intimate hotel located on Madison Avenue and steps away from Central Park. The rooms have an elegant and modern decor, Bar Pleides and Cafe Boulud cater to the in room dining. Service is on par and the rooms are quiet and pleasant to stay, it feels like you are not in NYC, the garden... More 

Helpful?
1 Thank MmeCorvez
PedroDias-GM, Manager at The Surrey, responded to this review

Dear MmeCorvez, Thank you for such a lovely feedback and review! I am very happy to hear you enjoyed the Surrey's decor, I hope you had the opportunity to see our fashion art installation (my personal favorite is the Chanel 2016). We are delighted you enjoyed your overall stay as we take great pride in delivering to our guest personal... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Gem of a hotel. The staff and service were impeccable! Very clean first class establishment . The bar was very nice with a great atmosphere and the bartenders were helpful and knowledgable . We took advantage of the free bicycles and rode them through Central Park . I highly recommend The Surrey and look forward to staying there again.

Helpful?
2 Thank Jackiem53164
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Jackiem53164, I couldn't be more than happy to hear your wonderful experience here with us. Thank you so much for your remarkable words and feedback. We take great pride in exceeding and delivering an impeccable experience for our guest. I am happy to hear you were able to take advantage of the bicycles and even better you were able... More 

London
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a relaxed but very attentive hotel in a superb location. Excellent beds and bedding in very nice large rooms. A 5* experience in New York with great staff, an excellent restaurant and bar. This is my home from home in the big apple.

Review collected in partnership with this hotel

Helpful?
2 Thank John1662
PedroDias-GM, Manager at The Surrey, responded to this review

Dear John1662, I am beyond happy to hear you have enjoyed your overall stay with us at The Surrey. Thank you for taking the time to let others read your experience. We are delighted that we can be your home away from home and can't wait to welcome you back on your future visit to New York City! Sincerely, Pedro... More 

New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We made our reservation far in advance. We were given a handicapped room with terrible bathroom set up. Stains on the sofa,T.V. clickers out of batteries. Bulbs out in the room. No one ever answered the phone. Wait staff at the roof bar were very unfriendly all three days.The Concierge was excellent with recommendations and reservations. The door men were... More 

Review collected in partnership with this hotel

Helpful?
3 Thank evanf937
PedroDias-GM, Manager at The Surrey, responded to this review

Dear evanf937, Thank you for taking the time to review us. As we do take our guest feedback and experience very serious, I personally apologize for the less than satisfactory experience that you had during your recent visit to The Surrey. Please rest assured that this has been communicated to the rest of our team accordingly. I am rather disappointed... More 

Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was not my first time, but it will be my last. No attention, front desk staff is arrogant and not caring. I had several upsetting situations over the course of my 10-day stay in a suite at the hotel. The room and location are great, but there are other options in the region.

Review collected in partnership with this hotel

Helpful?
3 Thank Flavia A
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Flavia A, Thank you for taking the time to review us. I want to personally and sincerely apologize for your experience with us. This is in no way acceptable or what we pride ourselves in. Please rest assured that we take this very seriously and has been fully addressed to our team. I do hope to have the opportunity... More 

Washington, DC
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of us was born and raised in Manhattan near this hotel. We usually stay across the street at The Carlyle but have always admired this hotel. In making reservations for our annual August visit for a parental birthday, we checked both this hotel and the Carlyle and found the base price for a room here was almost $100 less,... More 

Helpful?
Thank LeighCole
PedroDias-GM, Manager at The Surrey, responded to this review

Dear LeighCole, I would personally like to thank you for taking the time to review The Surrey. I am delighted to hear that you celebrated and enjoyed your overall stay with us. My sincere apologies that we were not able to deliver a smooth and easy check-in process for you and your family. I regret that you were unsatisfied with... More 

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Location: United States > New York > New York City > Upper East Side
Price Range: $429 - $1,048 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#11 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#17 Green Hotel in New York City
#27 Family Hotel in New York City
#35 Luxury Hotel in New York City
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