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20 East 76th Street, New York City, NY 10021-2643
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Room & Suite (323)
Dining (21)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Surrey
Updated 06/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#184 of 539 in New York City
Location
4.8
Cleanliness
4.7
Service
4.5
Value
4.2
GreenLeaders Silver level
Built in 1926 as a residence hotel, the original Surrey was home to many of New York's most eccentric celebrities. JFK, Bette Davis, Claudette Colbert, and other famous faces who recognized the allure of exceptional, discreet service. In re-creating The Surrey, we collaborated with acclaimed interior designer Lauren Rottet of Rottet Studio—to maintain the integrity of The Surrey’s history while modernizing New York's most intimate address. Rottet's inspiration was a New York City townhouse passed down through the generations. The Surrey is New York City’s only Relais & Chateaux boutique hotel, where discreet service allows guests to retreat from the public—and keep a low profile in an otherwise high profile lifestyle. The Surrey is a residential haven and luxury Upper East Side hotel getaway where guests access and revel in what makes New York City special—without compromising calm personal space.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Spa
Paid public parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Rooftop bar
Evening entertainment
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Desk
Housekeeping
Room service
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Romantic
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
59Restaurantswithin 0.3 miles
37Attractionswithin 0.3 miles
Contact
20 East 76th Street, New York City, NY 10021-2643
Getting there
77th StNew York City Subway5 min
68th St – Hunter CollegeNew York City Subway9 min
Rental CarsSee rental cars from $39/day
2366Reviews17Q+A100Room tips
Reviews
Traveler rating
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Most Recent
I've enjoyed previous stays at the Surrey so I prepaid $3,678.03 for a reservation for June 11th on January 12th. Nancy Padolina (Director of Reservations & Distribution) notified me on June 2th that they had suspended operations due to COVID-19. I immediately requested a refund. She eventually responded on the date of my reservation that she would "follow up on this request with our Financial Team." After numerous phone calls I have received no response other than an email on the date of my reservation suggesting that their advance purchase policy meant that I had lost all of my money. This is despicable, especially for an establishment that continues to advertise flexible cancellations due to the virus. Be VERY careful!
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Date of stay: June 2020
Service
5 Helpful votes
Helpful
I had the pleasure of staying at The Surrey in the early part of March to celebrate my birthday. This was my first time at the hotel and definitely will not be my last. From the very beginning, I was connected with Leilani Santiago, the guest relations manager. Saying she was excellent is an understatement. She ensured every need was met from dining and transportation needs to having some nice very (and thoughtful) birthday surprises placed in my room. Upon check in and check out, it was a very seamless and enjoyable stay. So thanks to Leilani and the entire staff for your thoughtful and very professional service. Best ... Troy
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Date of stay: March 2020Trip type: Traveled
3 Helpful votes
Helpful
The location is perfecto! One of the safest places in the Upper East size. It is very convenient for shopping, and the famous Central Park is relatively close! Classic architecture with the old world charm. The breakfast is good as the title suggests. The room is really beautiful and spacious, elegant and clean, the bed is very comfortable, too much, is a city view room, perfect scenery. The doorman at is particularly welcoming! The bedroom area is average sized, but the bathroom is massive! The hotel lobby is connected to a restaurant that looks very popular, but we have not tried it because there are many supermarket restaurants around! Ask the front desk with a room of your preference. The Taiwanese restaurant nearby which is recommended too!
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Date of stay: May 2019Trip type: Traveled
3 Helpful votes
Helpful
A charming, art deco style traditional beautiful hotel. Beautiful rooms, mine had widows to three directions. Very good service. Style! The only criticism could be that the bar was, at least on Saturday night, both very noisy and very dark, not comfortable for an old-fashioned person. And of course, the location is perfect. Most certainly, I want to be back! One more piece of information: A very nice restaurant, particularly for breakfast but also other meals just round the corner on Madison, Three Guys.
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Date of stay: March 2020Trip type: Traveled
Rooms
Location
Service
2 Helpful votes
Helpful
What an amazing stay at the Surrey the past few weeks. From the moment I checked in with my dog, we were warmly greeted and the warmth continued throughout the stay. The entire team was attentive and accommodating. Thank you to Vicki, Jessica, Lilly and the rest of the front desk staff. Georgina and I were sorry to have to leave and can’t wait to stay with you all again soon!
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Date of stay: March 2020Trip type: Traveled
2 Helpful votes
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 16, 2020
Dear Georginasmom, Thank you for your generous review. It was a pleasure to have you and Georgina as our guests, and we will certainly share your kind words with our staff. On behalf of all of us, we thank you for choosing The Surrey, and we look forward to hosting you again soon. Warm regards, Claes Landberg General Manager
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Comfortable but small room that needed some TLC. Furniture scratched and chipped and chair upholstery worn. Hallway dark and carpet worn with black plastic tape covering seams. 3am garbage trucks ground away below us for an hour preventing any sleep. For the price and reputation, we expected more. Staff was excellent and saved the day!
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Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: ask for a quiet room
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2 Helpful votes
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 9, 2020
Dear tkkirkpath, It was an honor to host your birthday getaway, and we thank you for sharing your review. While we are pleased to read that you settled into your room comfortably and that our staff's thoughtful service made for an enjoyable experience, we regret to learn of the shortcomings of your stay. Please rest assured that in my follow up with our leadership team, we will discuss your comments and how to ensure a more flawless experience going forward. We hope that you will allow us the chance to welcome you again and impress you further with an improved experience on your next New York City getaway. Warm regards, Claes Landberg General Manager
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I stayed in this Hotel for 2 nights for business. Rooms are tired and need a refresh. Desk was showing wear and chipped and bath had pealing paint and mold in the shower. Beds are comfortable and HVAC worked fine and not overly loud. What I was most disappointed in was the mini bar charge I received after checking out. I had noticed someone discreetly opened one of the jars. When checking out I told the front desk and they assured me I wouldn’t be charged. I called 3 times to ask for it to be reversed with no credit received. This is certainly not the customer service I would expect from a hotel of this level. I will never stay here again. Go across the street and stay at the Carlyle or the Mark.
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 10, 2020
Dear Dutch02, Thank you for choosing The Surrey, and please allow me to extend my sincere apologies for these unfortunate incidents which you outlined during your stay. This is certainly not the level of service that we pride ourselves on, and please rest assured that in my follow up with our leadership team, we will discuss your comments to ensure a more flawless experience going forward. I would appreciate the opportunity to extend a personal apology and ensure that this charge is corrected. I invite you to please contact me directly at Claes.Landberg@thesurrey.com with your reservation details and best contact information so that I may be in touch. Thank you, and I look forward to hearing from you. Warm regards, Claes Landberg General Manager
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There are four things that matter to me with a Hotel: Cleanliness, Bed Comfort, shower experience, and room space and ambiance. We stayed at the Surrey at the end of February and it was fantastic. I would give the Surrey 10 out of 10 on these four areas. A bonus for the Surrey is that it is walking distance to the Neue Gallery, The Frick, The Met and Central Park. One final note the Neue has the famous "Woman in Gold" painting by Gustav Klimt.
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Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 9, 2020
Dear Takeda86, Thank you for allowing us to host your recent trip to New York City. We are honored to read that our hotel experience exceeded your expectations, and that our Upper East Side location, just steps away from Central Park and Museum Mile, allowed you to enjoy your time in the city. It was a pleasure having you with us, and we hope to have many more opportunities to welcome you again in the years to come. Warm regards, Claes Landberg General Manager
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The surrey never disappoints... the staff is always so warm & welcoming but also professional & efficient. The rooms are well appointed & beds/linens amazingly comfortable. My husband believes it is the best shower ANYWHERE
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Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The blow dryers in the rooms should be upgraded -- they are all older, louder & more...
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2 Helpful votes
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Mar 9, 2020
Dear travelalex123, It was a pleasure to welcome you back to The Surrey, and we thank you for your review. We are delighted to read that our room amenities, including our Duxiana beds and custom Sferra bedding, made for an enjoyable getaway, and we appreciate your kind words regarding the hospitality of our staff. We hope to have another opportunity to welcome you back to your Upper East Side pied-à-terre again soon. Warm regards, Claes Landberg General Manager
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My wife and I brought our twelve year old to New York to celebrate her birthday. The Surrey Staff member Leilani made it truly a magical weekend for her. When we arrived to the room she was greeted by a toy swan and helium balloons along with a travel journal. She was thrilled and was delighted later with a special dessert delivered to the suite. All the staff was wonderful especially Pablo the doorman. Also, the location of the hotel is perfect, steps to Central Park and walking distance to museums and shopping.we will definitely return to this special hotel.
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Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The two bedroom suite with two baths is perfect for families.
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2 Helpful votes
Helpful
Response from hotel_mgmt_team_365, General Manager at The Surrey
Responded Feb 24, 2020
Dear frankjs2015, Thank you for choosing The Surrey, it was an honor to host you and your family for this special birthday getaway. We are pleased to read that our location just steps away from Central Park and close to Museum Mile, as well as the thoughtful service provided by Leilani and Pablo made this a magical experience for your daughter. I will certainly share your kind words with all our staff, and we look forward to your return. Warm regards, Claes Landberg General Manager
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PRICE RANGE
$55 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the surrey hotel new york city, surrey hotel new york city, surrey suite hotel, surrey new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Manhattan
NUMBER OF ROOMS
189
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Claim Your Listing Frequently Asked Questions about The Surrey
Which popular attractions are close to The Surrey?
Nearby attractions include Frick Collection (0.3 miles), Alice in Wonderland Statue (0.1 miles), and The Met Breuer (0.06 miles).
What are some of the property amenities at The Surrey?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at The Surrey?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Surrey?
Yes, paid private parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Surrey?
Conveniently located restaurants include Bemelmans Bar, Laduree, and Cafe Boulud.
Are there opportunities to exercise at The Surrey?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at The Surrey?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Surrey?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Surrey?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to The Surrey?
Many travelers enjoy visiting Hamilton Park (2.8 miles), Theodore Roosevelt Birthplace National Historic Site (2.8 miles), and Irish Hunger Memorial (5.0 miles).
Is The Surrey accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.