The Surrey (New York City, NY) - 2016 Hotel Reviews

Highlights

Free High Speed Internet ( WiFi )
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room

GreenLeadersSilver level

About the property

Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Non-Smoking Hotel

Things to do

Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room

Room types

Suites
Non-Smoking Rooms
Family Rooms

Internet

Free Internet
Free High Speed Internet ( WiFi )
Public Wifi
Paid Wifi
Paid Internet

Services

Room Service
Dry Cleaning
Concierge
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting

Official Description (provided by the hotel)

The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more

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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643

Location: United States > New York > New York City > Upper East Side

Price Range: $430 - $1,048 (Based on Average Rates for a Standard Room)

Hotel Class:5 star — The Surrey 5*

Number of rooms: 190

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotwire, Travelocity, Cheap Tickets, Hotels.com, Odigeo, Agoda, World Independent Hotel Promotion and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: The Surrey Hotel New York City; Surrey Hotel New York City; Surrey Suite Hotel; Surrey New York City

Hotel Style:

#4 Business Hotel in New York City

#11 Spa Hotel in New York City

#12 Romantic Hotel in New York City

#17 Green Hotel in New York City

#27 Family Hotel in New York City

#36 Luxury Hotel in New York City

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djkriss

Melbourne, Australia

Level

Contributor

20 reviews

10 hotel reviews

3 helpful votes

“Elegant Oasis in the Upper East”

Reviewed yesterday NEW

The Surrey is a tranquil and elegant refuge from the hustle and bustle of New York. If you do not feel a need to be close to the tourist attractions of Midtown or lower Manhattan, the Surrey is an ideally located hotel in a part of New York that is more residential than touristic/commercial. I was able to easily walk... More

Helpful?

1 Thank djkriss

SweatingInNYC

New York

1 review

2 helpful votes

“80 degree rooms”

Reviewed 4 days ago NEW

Normally our stay at the Surrey is without complaint, however, this last trip was not so. The a/c was out all over the hotel and we had to sleep, miserably, in an 80 degree room. The temp outside was 90+ during the day and around 80 at night. All they offered for our trouble was a comped lunch at their... More

Review collected in partnership with this hotel

2 Thank SweatingInNYC

Dear SweatingInNYC, Thank you for taking the time to share your experience. I personally and sincerely would like to apologize for the less than satisfactory experience that you had during your recent visit to The Surrey. Please rest assured that this has been communicated to the rest of our team accordingly. I am rather disappointed that you did not have... More

MississippiSuperdee

mississippi

2 reviews

4 helpful votes

“Mother/daughters trip to NYC”

Reviewed 5 days ago NEW

The Surrey was above and beyond our expectations!! It is pricey but so worth it. The staff was exceptional, room and bathroom luxurious, dining and bar had wonderful food and drinks. Would definitely stay again.

4 Thank MississippiSuperdee

Dear MississippiSuperdee, I am beyond happy to hear that we have exceeded your expectations at The Surrey. Thank you so much for taking the time to review us and let others know about your experience. We hope to welcome you back on all your future visits to New York City. Sincerely, Pedro Dias General Manager More

MmeCorvez

Boston

9 reviews

9 hotel reviews

“Charming Relais and Chateux Hotel”

Reviewed 1 week ago

The Surrey Hotel is an elegant, intimate hotel located on Madison Avenue and steps away from Central Park. The rooms have an elegant and modern decor, Bar Pleides and Cafe Boulud cater to the in room dining. Service is on par and the rooms are quiet and pleasant to stay, it feels like you are not in NYC, the garden... More

1 Thank MmeCorvez

Dear MmeCorvez, Thank you for such a lovely feedback and review! I am very happy to hear you enjoyed the Surrey's decor, I hope you had the opportunity to see our fashion art installation (my personal favorite is the Chanel 2016). We are delighted you enjoyed your overall stay as we take great pride in delivering to our guest personal... More

Jackiem53164

5 reviews

“The Surrey”

Reviewed 1 week ago via mobile

Gem of a hotel. The staff and service were impeccable! Very clean first class establishment . The bar was very nice with a great atmosphere and the bartenders were helpful and knowledgable . We took advantage of the free bicycles and rode them through Central Park . I highly recommend The Surrey and look forward to staying there again.

2 Thank Jackiem53164

Dear Jackiem53164, I couldn't be more than happy to hear your wonderful experience here with us. Thank you so much for your remarkable words and feedback. We take great pride in exceeding and delivering an impeccable experience for our guest. I am happy to hear you were able to take advantage of the bicycles and even better you were able... More

John1662

London

12 reviews

8 hotel reviews

10 helpful votes

“Calm oasis in a busy city”

This is a relaxed but very attentive hotel in a superb location. Excellent beds and bedding in very nice large rooms. A 5* experience in New York with great staff, an excellent restaurant and bar. This is my home from home in the big apple.

2 Thank John1662

Dear John1662, I am beyond happy to hear you have enjoyed your overall stay with us at The Surrey. Thank you for taking the time to let others read your experience. We are delighted that we can be your home away from home and can't wait to welcome you back on your future visit to New York City! Sincerely, Pedro... More

evanf937

“Dissapointed”

We made our reservation far in advance. We were given a handicapped room with terrible bathroom set up. Stains on the sofa,T.V. clickers out of batteries. Bulbs out in the room. No one ever answered the phone. Wait staff at the roof bar were very unfriendly all three days.The Concierge was excellent with recommendations and reservations. The door men were... More

3 Thank evanf937

Dear evanf937, Thank you for taking the time to review us. As we do take our guest feedback and experience very serious, I personally apologize for the less than satisfactory experience that you had during your recent visit to The Surrey. Please rest assured that this has been communicated to the rest of our team accordingly. I am rather disappointed... More

Flavia A

Sao Paulo, SP

4 reviews

8 helpful votes

“Too expensive for what you get”

Reviewed 2 weeks ago

This was not my first time, but it will be my last. No attention, front desk staff is arrogant and not caring. I had several upsetting situations over the course of my 10-day stay in a suite at the hotel. The room and location are great, but there are other options in the region.

3 Thank Flavia A

Dear Flavia A, Thank you for taking the time to review us. I want to personally and sincerely apologize for your experience with us. This is in no way acceptable or what we pride ourselves in. Please rest assured that we take this very seriously and has been fully addressed to our team. I do hope to have the opportunity... More

LeighCole

Washington, DC

63 reviews

33 hotel reviews

64 helpful votes

“Comfortable and quiet room with good service”

One of us was born and raised in Manhattan near this hotel. We usually stay across the street at The Carlyle but have always admired this hotel. In making reservations for our annual August visit for a parental birthday, we checked both this hotel and the Carlyle and found the base price for a room here was almost $100 less,... More

Thank LeighCole

Dear LeighCole, I would personally like to thank you for taking the time to review The Surrey. I am delighted to hear that you celebrated and enjoyed your overall stay with us. My sincere apologies that we were not able to deliver a smooth and easy check-in process for you and your family. I regret that you were unsatisfied with... More

Stan W

London, United Kingdom

61 reviews

23 hotel reviews

18 helpful votes

“Understated elegance on the Upper East Side”

Stayed her with my wife and daughter during a long weekend in New York. Spacious rooms (particularly for NYC). Enthusiastic, genuine greetings each you arrive back. Great roof terrace with wonderful view of Manhattan. I loved it.

1 Thank Stan W

Dear Stan W, Thank you for such a wonderful review! I am happy to hear that you and your family enjoyed your overall experience with us at The Surrey. Our guest room, amenities, spaces and proximity to locations like Central Park really allow us to create a wonderful experience for our guest. I look forward to continue welcoming you back... More

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The Surrey Hotel, New York City

The Surrey

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