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The Surrey

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Traveler (357)
Room & Suite (269)
Dining (20)
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Overview
  • Excellent75%
  • Very good15%
  • Average6%
  • Poor2%
  • Terrible2%
Travelers talk about
“cafe boulud”(170 reviews)
“upper east side”(315 reviews)
“central park”(412 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
5 Star Hotel
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Offers from The Surrey
Offers & Announcements: Up to 30% off and more
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Offers & Announcements: Up to 30% off and more
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,973)
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1,351
266
112
48
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1,351
266
112
48
39
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1 - 5 of 1,816 reviews
Reviewed 3 days ago

We had an excellent stay in a Grand Delux room on the 12th floor. Only (very minor) inconvenience was the shower door would not shut tight permitting water to leak onto the bathroom floor. Upon checkout, we informed the desk person that the door needs...More

Review collected in partnership with this hotel
Thank brucebrown500
Response from PedroDias-GM, General Manager at The SurreyResponded 2 days ago

Dear brucebrown500, Thank you for taking the time to express your feedback from your recent visit. We are delighted to hear that you enjoyed your guest room and its amenities. I will certainly look into the guest room issue you mentioned with our team, I...More

Hotel's Favorite
Reviewed February 17, 2018

We arrived early in the day, having had to take an early morning flight. I had emailed the hotel the day before that we'd be arriving early and said we'd like to drop off our bags so we could head out for our one-day trip...More

2  Thank Vivianite
Response from PedroDias-GM, General Manager at The SurreyResponded February 20, 2018

Dear Vivianite, Thank you for your kind comments. We are very happy to hear that you enjoyed our guest room and overall hotel amenities. I look forward to sharing your comments with the rest of our team. We take pride in exceeding our guests expectations...More

Reviewed 6 days ago

Housekeeping deficient. 1) I never got a new laundry bag back after sending in a shirt. 2) I never got new door hanger order forms for breakfast/coffee. 3) Fresh ice in bucket should be done each night/afternoon. I only had ice upon check-in. 4) Some...More

Review collected in partnership with this hotel
2  Thank chrisO3769LJ
Response from PedroDias-GM, General Manager at The SurreyResponded 3 days ago

Dear chrisO3769LJ, I hope that we can re-gain your trust and confidence in our hotel as we recommit ourselves to our purpose to take exceptional care of our customers. Please feel free to reach out to me directly at GMpedrodias@thesurrey.com, should you wish to discuss...More

Reviewed 6 days ago

Overall the hotel is a bit frayed, the carpets could be cleaner, the staff better trained, more attentive, the difference in price to The Mark is minimal but the difference in quality is big. My room was spacious but I could not get the right...More

Review collected in partnership with this hotel
1  Thank fi0rit0
Response from PedroDias-GM, General Manager at The SurreyResponded 3 days ago

Dear fi0rit0, Thank you for taking the time to share your feedback from your recent visit. I hope that we can re-gain your trust and confidence in our hotel as we recommit ourselves to our purpose to take exceptional care of our customers. Please feel...More

Reviewed 1 week ago

This hotel is classy! Everything about it is pleasant. We stay there often, the staff is always welcoming and makes us feel we are at our home away from home. We love the attention to detail and the high standards that are maintained. Staying there...More

Review collected in partnership with this hotel
Thank aholderried
Response from PedroDias-GM, General Manager at The SurreyResponded 3 days ago

Dear aholderried, We are delighted to hear that you enjoyed your guest room and its amenities. Thank you for your kind comments and I look forward to sharing with all of our team members! We are glad you enjoyed your overall experience and we look...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Breakfast Available
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
$467 - $1,070 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#20 Spa Hotel in New York City
#27 Green Hotel in New York City
#94 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$467 - $1,070 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#20 Spa Hotel in New York City
#27 Green Hotel in New York City
#94 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (357)
Room & Suite (269)
Dining (20)
Amenities (82)
Nearby
Upper East Side
Combining quiet residential neighborhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
...More
Questions & Answers
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Beth E
September 2, 2017|
AnswerShow all 4 answers
Response from 157Jen | Reviewed this property |
We usually fly into Laguardia. Only about 30 minutes when no traffic. Easy to get to the airport since The Surrey is on the Upper East Side. We take Uber and it's usually between $30-40.
1
Vote
apollosm
May 14, 2017|
AnswerShow all 12 answers
Response from PixiPaquita | Reviewed this property |
No they don't have those facilities, but a gorgeous hotel, in a great spot, fantastic staff. They may well provide them for you if you requested them.
1
Vote
NicoleCxx
October 11, 2016|
AnswerShow all 4 answers
Response from Calder C | Reviewed this property |
Yes. It's free and good.
1
Vote
Room Tips
"The room was clean but overall attentiveness and professionality of the staff in the lobby should be better,"
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"The Hotel should consider better 3 pane windows to block out city noice."
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"The 2-room suites have 2 thermostats; be sure and set both or it may never get your room to the ideal..."
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"Great rooftop bar; excellent food"
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