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The Surrey

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The Surrey
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1,665 Reviews from our TripAdvisor Community

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Showing 1,524: English reviews
New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Yet again a wonderful visit to a well appointed and professional hotel. If you're looking for a quiet yet easy to get to place that's centrally located by the park then you should definitely consider The Surrey.

Review collected in partnership with this hotel

Helpful?
2 Thank davidtB6034LU
Manchester, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived much later than we had expected, 1am in fact, but nothing was too much trouble for the staff who met us. The room was fantastic with everything, and more, that you could possible want; slippers, dressing gowns, full range of beverages, sweets. Most of all was the peacefulness in the room, and the quietness. The locations also fantastic... More 

Helpful?
2 Thank Richard J
San Francisco, California
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Loved this hotel! Decor is beautiful in white, black and grey color scheme. We had a corner room with amazing views of Central park. Bathroom was roomy for the small space and I loved the design Staff was attentive, a little snooty (who isn't in NYC), but very helpful. We didn't dine in the restaurant but did have drinks at... More 

Helpful?
1 Thank Leslie S
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Leslie S, Thank you for your remarkable comments and review. We happy you loved your stay with us. We are delighted to hear that you enjoyed our decor and location .I appreciate you taking the time to share with us. I very happy to hear that we have exceeded your expectations throughout your stay with us. Looking forward to... More 

New York
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just spent 2 amazing nights at our new favorite NYC hotel. From the moment you are greeted at the door you get the sense you have arrived somewhere special. Shamar with his million dollar smile checked us in. Our bags were brought to the room and we were taken aback by the style and decor of... More 

Helpful?
1 Thank Dudly
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Dudly, I am very happy to hear you and your husband enjoyed your overall stay with us. Thank you for taking the time to review us and for your wonderful comments. We are delighted to hear that you enjoyed your guest room and its amenities. We take great pride in exceeding our guests expectations and we hope to continue... More 

Southport, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel convenient to the Central Park entrance for Good Morning America's Summer concert series. Rooftop was amazing, with spectacular views, but bring your wallet - $120.00 (including tip) for four non-call-brand drinks.

Review collected in partnership with Amoma.com

Helpful?
1 Thank 320margareta
PedroDias-GM, Manager at The Surrey, responded to this review

Dear 320margareta, Thank you for your wonderful and kind comments. We take pride in exceeding our guests expectations and happy to have hosted your stay. I am happy to hear you were able to experience our Rooftop Garden. We look forward to hosting your future visits to New York City! Sincerely, Pedro Dias General Manager More 

Asheville, Nc
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I feel it's almost unfair to review The Surrey as I am biased towards the hotel & staff - but I will. Everything was in perfect order for our stay and, when it wasn't, it was immediately remedied to exceed expectations. We've been coming here for years and it's always wonderful to see familiar faces. Sadly, Guy is gone but... More 

Helpful?
2 Thank Mr. David T
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Mr. David T, Thank you for taking the time to review us. We are happy to always welcome you back and happy to hear you enjoyed your overall stay with us. Thank you for acknowledging Pablo and Rocky as they are a wonderful asset to our team. I look forward to sharing your kind words. We take pride in... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I love love this hotel it's extremely elegant and café Boulud is next-door and the lounge is excellent l- Great place for happy hour. This sommelier Edouard knows his wine and champagne. He recommended a rose cremant for me and it's was exquisite I order it every time on there. Located on the upper Eastside off of Madison Avenue it... More 

Helpful?
Thank Briggette B
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Briggette B, We are very happy to hear we have exceeded your expectations and experience here with us. Thank you for your sincere comments and feedback. I am delighted you enjoyed your overall experience. Looking forward to welcoming you back to The Surrey. Sincerely, Pedro Dias General Manager More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Especially when the Surrey is running a promotion, there is no better value for a NYC hotel room. The location can't be beat, the staff is exceptional, the rooms are beautifully appointed with a lighting system better than any hotel I've ever stayed in (or indeed, my own home!) The rooftop bar is one of my favorite features. The Surrey... More 

Review collected in partnership with this hotel

Helpful?
1 Thank kellyaW8846ZQ
PedroDias-GM, Manager at The Surrey, responded to this review

Dear KellyaW8846ZQ, Thank you so much for the remarkable comments and feedback. We are very happy to hear that you enjoyed our guest room, location and overall hotel amenities. I look forward to sharing your comments with the rest of our team. We take pride in exceeding our guests expectations and happy to have hosted your stay. We most definitely... More 

Parlin, New Jersey
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel lives up to its upper east side location. I loved the understated luxury, the unwaveringly good service, and the perfect location. The only thing I didn't like was the elevator, as we had to use our room card to access our floor, but the card reader was difficult to use.

Helpful?
2 Thank Danielle R
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Danielle R, We are delighted to hear that you enjoyed our location and your overall experience with us. I will certainly look into the elevator issue and assure card reader works properly. I appreciate you sharing that with us. I look forward to sharing your kind comments with our team and very happy to hear that they exceeded your... More 

St. Louis, MO
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our family stayed in a suite for 2 nights at the Surrey, and the room was beautiful and huge -- perfect for families. Our toddler spent most of the day running from the hotel door through the living room / dining area, bedroom, and back again. She also loved sitting on the two window seats and watching the hustle and... More 

Helpful?
1 Thank kmrmpl
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Kmmpl, Wow! Thank you for your remarkable comments and feedback. We are very happy to hear that you enjoyed our guest room, overall hotel amenities and location. I look forward to sharing your comments with the rest of our team. I am delighted to hear that your family had a wonderful experience with us at The Surrey. We take... More 

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Location: United States > New York > New York City > Upper East Side
Price Range: $387 - $955 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#10 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#17 Green Hotel in New York City
#27 Family Hotel in New York City
#30 Luxury Hotel in New York City
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