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The Surrey

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The Surrey
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1,735 Reviews from our TripAdvisor Community

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Showing 1,591: English reviews
Reviewed yesterday NEW

The Worst Experience I had in my life in any level of hotels around the world. First check-in takes about 2 hours after 5 hours flight from SF with my wife; the receptionist first told me that we don't have available the kind of room you booked but after 1:30 min when she is colleague come they find !!!!!! They...

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Helpful?
Thank Farshad T
Hamilton, Bermuda
Reviewed 2 days ago NEW

The Surrey's rooms, service and food are excellent. Having just spend seven nights there (my latest of dozens of visits), I found two irritating problems: (1) There is no list of TV channels in the room and no guide on the TV. There are 70 non-music channels; after complaining about this to Management, I made my own list of the...

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2Thank LeeBermuda
Suffolk, United Kingdom
Reviewed 4 days ago NEW

Absolutely loved this hotel, check in was super easy, the Staff were all very helpful & the rooms are very spacious & comfortable, location was great, I was celebrating my 50th Birthday & the hotel very kindly sent me a bottle of lovely red wine & a bottle of champagne & 2 cakes, everyone we dealt with couldn't of been...

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2Thank Hannem1966
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Hannem1966, Happy Birthday! We are so delighted you have enjoyed your stay with at The Surrey! Thank you so much for sharing your wonderful experience, I am glad we were a part of your celebration. We can't wait to welcome you on your future visits! Happy Holidays! Sincerely, Pedro Dias General Manager

London, United Kingdom
Reviewed 5 days ago NEW

I have stayed at The Surrey many times, and it is always a terrific experience. The rooms are lovely, the bathrooms are spacious,the beds are wonderfully sleep- inducing, thee lobby is always welcoming , and the staff is exceptional. A special thanks to concierge Michael, who can resolve any issue or reservation request easily and with no problems. It is...

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Helpful?
2Thank Helen F
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Helen F, Thank you so much for taking the time to share your recent experience with us. I am beyond happy you enjoyed your overall stay. We truly value your relationship with The Surrey. Thank you for always visiting us. Thank you for acknowledging Michael at the concierge, we are happy he was able to assist and accommodate you...

Lakenheath, United Kingdom
Reviewed 1 week ago via mobile

We visited NY for my mums 50th birthday and for thanksgiving. The Surrey was fantastic, the rooms were so spacious and the beds so comfortable! The shower was so powerful which was great after a long day of exploring the city! We would walk anywhere we wanted to go which was lovely especially as the hotel is so close to...

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1Thank Stevie_Gadsby
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Stevie_Gadsby, Happy Birthday to your mom! I am so genuinely happy The Surrey was able to share this experience with you and your family for the holiday. Thank you for taking the time to share this with us. Thank you for acknowledging Morgan in concierge, she is a wonderful asset to our team. Your kind words fill our hearts...

New York
Reviewed 2 weeks ago

My friends were trying to convince me that The Surrey is the best hotel to stay in when visiting NYC (now that I no longer live there). My room was generic and sub-par especially compared to my friends' rooms and we paid the same price. The staff was less than pleasant with the manager being rude. I will return to...

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4Thank deborahgE5271YZ
PedroDias-GM, Manager at The Surrey, responded to this review

Dear deborahgE5271YZ, Thank you for taking the time to share your experience with us from your recent stay. Please accept my sincere apologies for the inconvenience you may have experienced in respect to your guest room. The Surrey takes pride in ensuring our guest’s satisfaction and delivering an impeccable, authentic five-star experience. Unfortunately, we did not meet your or our...

Enterprise, Alabama
Reviewed 2 weeks ago

This is my second stay at the Surrey. It is a nice, cozy boutique hotel on a quiet side street between Fifth Ave. and Madison Ave. The first thing that attracted me to return and didn't disappoint was the hospitality of the staff. Secondly, the beds are so very comfortable. I enjoyed three nights of really good sleep. It is...

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2Thank FrequentTraveller090
PedroDias-GM, Manager at The Surrey, responded to this review

Dear FrequentTraveller090, We are so happy you have enjoyed your overall stay with us at The Surrey. Thank you for your kind comments. I look forward to sharing them with the rest of team. Thank you for highly recommending The Surrey, I am personally very happy we were able to receive the opportunity and be a part of your experience....

New York, NY
Reviewed 2 weeks ago

I stayed here in advance of an event nearby. I was having a tough day: no breakfast or lunch and I had so much work. They were super nice and the rooms are amazing. I felt renewed when I left and I'm so glad I stayed there. Special place and great location. Midtown is a bit of a distaster these...

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2Thank Trip718
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Trip718, Thank you for taking the time to share your stay at The surrey. I am delighted to hear you have enjoyed your overall stay. We take great pride in our location and delivering an impeccable experience to our guest. We hope to welcome you back soon. Happy Holidays! Sincerely, Pedro Dias General Manager

Sydney, Australia
Reviewed 2 weeks ago

We booked a 4 night stay in one of The Surrey’s Grand Deluxe Salon rooms many months before we arrived in NYC. We were celebrating a milestone anniversary and wanted to stay somewhere special. The hotel is extremely impressive. When you arrive you immediately feel the air of extravagance – with a magnificent façade; a grand art deco entrance; al...

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3Thank Jan M
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Mr. Jan M, Thank you for taking the time to share your experience with us. I would sincerely like to apologize for the less than perfect experience you had during your arrival and issues you have also mentioned in regards to your guest room. We do appreciate your relationship with us. Please rest assure that your candid feedback has...

Boston, Massachusetts
Reviewed 3 weeks ago

The Surrey is a fantastic hotel in a convenient location on the Upper East side. Steps to museums, restaurants, Central Park, Madison Avenue shopping and transportation. The entire staff is friendly, welcoming and professional. The on-site bar Pleiades features great cocktails and a warm intimate atmosphere. Great place to wind down after the day. Live jazz on Friday nights. Rooms...

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3Thank B7024UHwilliamt
PedroDias-GM, Manager at The Surrey, responded to this review

Dear B7024UHwilliamt, It makes me so happy to hear you have enjoyed your overall stay with The Surrey! I am personally very proud of our location and its proximity to central park! Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your guest room and its amenities...

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Location: United States > New York > New York City > Upper East Side
Price Range: $359 - $1,025 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Cheap Tickets, Odigeo, Travelocity and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#18 Green Hotel in New York City
#27 Family Hotel in New York City
#42 Luxury Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from The Surrey staff and other travelers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All are good.”
 of 5 bubbles HelenF803, 5 days ago | Read review
“Rooms are excellent and food is too”
 of 5 bubbles Trip718, 2 weeks ago | Read review
“NYC is loud so do reserve on a higher floor especially if you like sleep with your windows open. It's quieter and the air is fresher!”
 of 5 bubbles MartaL1970, 3 weeks ago | Read review
“Higher floors - paying a bit more for a Grand Deluxe is really worth it.”
 of 5 bubbles Pelefant, 4 weeks ago | Read review
“higher floors give a partial view of Central park and are away from the street so are quieter.”
 of 5 bubbles Jerry258, Nov 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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