English, Spanish, Chinese, Korean
NUMBER OF ROOMS
The hotel room which we had on the 6th floor was very hot. We notified reception about it three times ,but they seemed unable to adjust it. As a result we could not sleep properly in the night with my children and wife , up in the early hours. We did open the window, but did not want to leave open all night as it was below freezing. In the last couple days of our stay our window was open so much that when we returned in the evening it was freezing and became boiling by the middle of the night as we closed the window on our arrival in the evening. Finally manager did give us a complimentary bottle of wine to say sorry and did agree to move our room on our last full day. Unfortunately that was too late. Wish they would have suggested it in the beginning of the six day stay. The junior Suite room was fine in size, the beds were comfortable , though a bit too small to share for two people, and there was a fridge and flat screen TV. Sofa looked like it had better days and the furniture was was quite worn.The bathroom had a nice shower and plenty of hot water., though ceiling was a bit mouldy.The room was cleaned well every day. The bathroom door however could use a lock on it. The hotel gave a complimentary breakfast on the ground floor, this was very basic and included coffee which was very weak, tea, orange juice, fruit and plain croissants. The coffee was not very nice and there was very limited room to sit., 10-12 people at the time. Considering there are 12 floors in the hotel with around 20 rooms per floor,it does seem complimentary breakfast offer is just a gimmick to lure people in. The staff in this breakfast room did not make you feel welcome as they kept on looking over. On our last day they cleared away the drinks and croissants before notifying us. On website hotel advertised free Mr Snood coffee, but when I asked about it,the person who attended to breakfast quite rudely pointed out the dishwasher coffee is the only one for us. The hotel did a premium breakfast on the first floor which cost $5 per morning. It consisted of sausage, bacon , scrambled eggs, croissants, biscuits, coffee and juice. It was nice and the coffee was much better. I do feel that this should have been the complimentary breakfast. It was advertised on the website that if one stays three nights or more the premium breakfast was for free. The manager said this did not apply to us as we had got the accommodation at a good rate. In our mind we paid quite a lot off money for 6 day stay. I don’t feel that we should have been discriminated considering sleepless nights we’ve experienced anyway. The hotel had a Japanese restaurant next to it, it was ok, but the service was lacking. The hotel location on 32 street was good with an easy walk to Time Square, Empire State, Grand Central an Central Park. We would not stay in this hotel again. We could not sleep as temperature in the room was not adjustable. Don’t book it unless you can cope with either extreme hot rooms or cold after window opening and noise coming in. Don’t get influenced by free breakfast, you most likely won’t even have space to have it,never mind enjoy it. On our arrival receptionist took our credit card number for eventualities and $90 were taken out of the account straight away though she advised us nothing will be taken out. Staying in this hotel spoiled our first trip to New York and free bottle of wine really does not make up for it.…
After reading the previous reviews I was a little worried about staying at this hotel, but I shouldn't have worried.In my opinion the hotel is great.The location is brilliant , just a short walk straight up from Penn Station on 32nd street and a very short walk from The Empire State Building and Macys and within easy walking distance of fifth Avenue and Times Square. The room is adequate but we weren't expecting a massive room for the budget we paid in Central New York but i have to say the beds are very comfortable and you are only in the room to sleep.The complimentary continental breakfast is great to set you up for a quick get away in the morning and despite reviews complaining about the breakfast I have to say both myself and my husband were happy with what was on offer.If you want a big cooked breakfast then go and find one but that certainly wasnt on my wish list.Overall very happy with our stay and will definately stay again…
I loved this hotel. I had my own private double room (5th floor)and it was perfect. The bedrooms were small but adequate. There was great central heating to keep you nice and warm from the cold New York weather. There was a special on upgrading the breakfast and I did this one day. Breakfast included sausages, eggs, bacon, toast, croissants, cereals, fruits, cheese, cold meats and yoghurts. There was also juice and coffee all for an extra $4.99! The staff were very helpful and gave me a free late checkout until 1pm. Excellent location and the little udon restaurant attached next door was one of my best meals in New York. The location was excellent! I would definitely stay here again. Included a photo of restaurant next door.
We got off to a bad start at this hotel as, when checking in the guy on reception informed me that i had to pay a $100 admin fee for upgrading my room. After showing the guy my emails from the hotel stating my total charge, this $100 admin fee was removed. I was in a King room & it was large and very comfortable and clean. The bed was also very comfortably. However, it was in great need of decoration as it was a bit like your Nans front room!! The room was also incredibly hot. I asked at reception if this could be fixed and someone attended straight away to sort out the thermostat for me, and also informed me how to change it if it got hot/cold again. It seems that the hotel is in the middle of renovation. The reception area looked new and welcoming and the Wine Bar/breakfast room was a relaxing area. Some rooms have already been renovated so i am assuming that renovation will progress through all the bedrooms. This would greatly improve the hotel. Over the 5 days that we stayed the hotel was trying out a new style of breakfast (probably due to the amount of bad reviews regarding their breakfast!), so they had a complimentary "buffet style" hot breakfast including scrambled eggs, bacon, sausages, as well as croissants, waffles & toast. It was all hot, fresh and nice. However, although entertaining watching the guests try to cut with such a thin plastic knife, it was an impossible task, so please replace the plastic cutlery for something a bit more sturdy! I think that they will charge for this breakfast but it should really stay as complimentary. The hotel is very central. It is very close to Madison Square Garden, Empire State Building, Times Square, and just round the corner from Macy's!!! It sits on the outskirts of the Korean District. This was a good hotel and the staff were friendly & helpful. I would probably score it realistically a 3.5, but once fully renovated i think it will be a great hotel!…
good beds, decent sized room, good breakfast, really nice staff. lock was faulty on our door and it was fixed immediately. elevator is really slow but other than that cant fault it. excellent location, just around the corner from Empire State building and 10-15 min walk to Times Square. didn't hear any noise from outside or other rooms, quiet at night. safe area.