I and my family have been staying at this singular hotel since the 1980s. Then, it was the Southgate Hotel and there was an Arthur Treacher's Fish and Chips on the first floor. The hotel changed names and owners over time with the most recent iteration being the Stewart. I have sung the praises of this hotel over the last few decades because, while it was never perfect, the staff was extremely kind and helpful and the rooms were more spacious than most hotels in NYC. I am sad to say that this last stay was one big disappointment. We were early to check in (a little after noon) and because we had requested AND PAID for a higher floor, the (unfriendly) person at the front desk told us our room on the 22nd floor was not ready. We went to have lunch and came back at check-in time and were told our room on the 24TH floor (not the 22nd floor) was not ready so we took a room on the 16th floor (1621). That room MUST have been on the maintenance list because there was a random carpeted bin inside of the closet that took up the whole closet. The light on the bed was broken and hanging and the dresser was cracked. We requested a new room and were assigned to the exact same room on the 17th floor (1721); HOWEVER, the key didn't work. So we went back downstairs (for the third time) to get a new key. The other front desk attendant gave us new keys. THOSE keys did not work either - so back downstairs we go. I tell the original (unfriendly) front desk agent that the keys are not working for the second time. She ran them through a machine on the front desk and said that I must be mistaken because the keys work (as if I would keep traipsing up and down toting my luggage for no reason - mind you - with my almost-80-year-old mother in tow). I advised her she was welcome to come up with me and check the lock but every time I put the key in the door, it blinked red. She then replied "Oh - it must be the battery." We then waited in the lobby for 10 minutes for security to escort us back upstairs. The security guy (Ammon - who was very kind and lovely, by the way), worked for 20 minutes but he could not fix the door. We then suggested that we move rooms AGAIN! Ammon agreed and escorted us BACK downstairs (now, for the FIFTH time) and we were assigned room 1702. That room had peeling wallpaper, the enamel in the tub was completely worn away; there was mold in the shower grout and rusting holes in the wall where the ADA bar had been removed (I have photos if you would like me…
I had the upmost pleasure to do my check in process with the wonderful Danielle and Andrew. I am 25 years old visiting New York City for the first time all by myself. After a long day of flying and trying to figure out how to get to the hotel, at the check in process there was a problem with my credit card. To say that I was feeling terrified is The understatement of the year. Not only did Andrew and Danielle were understanding and extremely patient with me, they gave me a discount on the price AND upgraded me to a bigger room free of charge. To the manager of to fine establishment, name those two employees of the year and give them a raise!!! I have another trip planned for the end of the year with a bunch of friends and I am DEFINITELY going to stay at the Stewart Hotel just because the customer service Danielle and Andrew provided me was the best I’ve ever experienced! 10 out of 10 will be back again!!…
Old and Dirty! Wish I had better experience. I was excited to try a new place in NYC. Below expectations. The bathroom was small, dirty and without any of the bathroom necessities: asked for shampoo and conditioner 3 times before someone actually delivered. Very disappointing.
The rooms photos are not at all like the real rooms. The rooms are small and very old, the hotel is very noisy. The staff, on the other hand, was very kind, every day they cleaned the room. The worst part, however, is that they took over almost $200 dollars from my debit card and it has not bet refunded yet. When we asked why they took that money they said it was part of the deposit and that it will be refunded after 5 days. We had an amazing time in NYC, but unfortunately this makes us regret having stayed in that hotel.
Lobby is nice. Rooms are ok. What bother me the most that I book a room for 4 guest..just one bed. And the sofa bed had no sheet had to go and ask for sheets. And on top of that only 2 towel when room was for 4 guest. Even though when ask for extra sheet it was delivered.
The hotel was in the perfect location to downtown but is absolutely nothing like the pictures or website description. The rooms are old, we had no towels in our room, the complimentary shampoo dispenser was bone dry, the floors were filthy and there was no bedding on one bed. Go down the street and save your money.
Stewart Hotel has seen better days. The furniture and carpets are shabby. Equipment not working or missing e.g. first room had broken bar fridge, second room no fridge at all (just a hole), third room had a fridge but no ironing board until I asked. That said the staff were friendly and did their absolute best in the face of many customers requesting changes to their rooms. Location is very convenient. I did not use any of the facilities. Tip: a studio is only $20 more than a Queen room and much, much more spacious.
Room was dingy and dark. Lamps did not work properly, mini fridge didn’t work, door knob in bathroom fell off. Carpet was very dirty in the room and in the hallway. Bedding was clean but headboard and dust ruffle needed to be replaced. Good thing we didn’t spend much time in our room.
Very disappointing stay, never enough staff on the front desk, phones rang out when dialling in the hotel and also from outside the hotel. The rooms were very small and very dirty in particular the bathrooms, The airconditioner was rattling and making loud noises making it difficult to sleep.
I paid $600 for this hotel room. I got to the room and the first problem is that there were no towels so I could not freshen up before heading out to my meeting. The air conditioning was a noisy window unit. The blinds were white but black on the edges from dirt. It was really a nasty room. I have stayed in a lot of NYC hotels and this was by far the worst. Never again