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Traveler (2755)
Room & Suite (1414)
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 12/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Stewart Hotel
Updated 12/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#372 of 515 hotels in New York City
Location
4.6
Cleanliness
4.0
Service
4.2
Value
3.9
GreenLeaders Silver level
Just right for those who love the thrill of Broadway life and live performances, Stewart Hotel captures the spirit of a buzzing pre-show Broadway theater. Guests gather under high ceilings and flow between its New York-inspired lobby, stunning ballroom, designer event space and, spacious suites.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Kitchenette
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Laptop safe
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish
Hotel links
Special Price:20% off room rate
8323Reviews318Q+A100Room tips
Traveler rating
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Jennifer C wrote a review Yesterday
Baltimore, Maryland11 contributions6 helpful votes
I and my family have been staying at this singular hotel since the 1980s. Then, it was the Southgate Hotel and there was an Arthur Treacher's Fish and Chips on the first floor. The hotel changed names and owners over time with the most recent iteration being the Stewart. I have sung the praises of this hotel over the last few decades because, while it was never perfect, the staff was extremely kind and helpful and the rooms were more spacious than most hotels in NYC. I am sad to say that this last stay was one big disappointment. We were early to check in (a little after noon) and because we had requested AND PAID for a higher floor, the (unfriendly) person at the front desk told us our room on the 22nd floor was not ready. We went to have lunch and came back at check-in time and were told our room on the 24TH floor (not the 22nd floor) was not ready so we took a room on the 16th floor (1621). That room MUST have been on the maintenance list because there was a random carpeted bin inside of the closet that took up the whole closet. The light on the bed was broken and hanging and the dresser was cracked. We requested a new room and were assigned to the exact same room on the 17th floor (1721); HOWEVER, the key didn't work. So we went back downstairs (for the third time) to get a new key. The other front desk attendant gave us new keys. THOSE keys did not work either - so back downstairs we go. I tell the original (unfriendly) front desk agent that the keys are not working for the second time. She ran them through a machine on the front desk and said that I must be mistaken because the keys work (as if I would keep traipsing up and down toting my luggage for no reason - mind you - with my almost-80-year-old mother in tow). I advised her she was welcome to come up with me and check the lock but every time I put the key in the door, it blinked red. She then replied "Oh - it must be the battery." We then waited in the lobby for 10 minutes for security to escort us back upstairs. The security guy (Ammon - who was very kind and lovely, by the way), worked for 20 minutes but he could not fix the door. We then suggested that we move rooms AGAIN! Ammon agreed and escorted us BACK downstairs (now, for the FIFTH time) and we were assigned room 1702. That room had peeling wallpaper, the enamel in the tub was completely worn away; there was mold in the shower grout and rusting holes in the wall where the ADA bar had been removed (I have photos if you would like me
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Review collected in partnership with this hotel
Date of stay: September 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nitzan11396 wrote a review Sep 2021
Tel Aviv, Israel2 contributions6 helpful votes
Hotel's Favorite
I had the upmost pleasure to do my check in process with the wonderful Danielle and Andrew. I am 25 years old visiting New York City for the first time all by myself. After a long day of flying and trying to figure out how to get to the hotel, at the check in process there was a problem with my credit card. To say that I was feeling terrified is The understatement of the year. Not only did Andrew and Danielle were understanding and extremely patient with me, they gave me a discount on the price AND upgraded me to a bigger room free of charge. To the manager of to fine establishment, name those two employees of the year and give them a raise!!! I have another trip planned for the end of the year with a bunch of friends and I am DEFINITELY going to stay at the Stewart Hotel just because the customer service Danielle and Andrew provided me was the best I’ve ever experienced! 10 out of 10 will be back again!!
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Date of stay: September 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded Sep 24, 2021
Thank you for the outstanding review, Nitzan! We're delighted your experience at Stewart Hotel was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon! Have a lovely day! Mark P - Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gina F wrote a review Yesterday
1 contribution
Old and Dirty! Wish I had better experience. I was excited to try a new place in NYC. Below expectations. The bathroom was small, dirty and without any of the bathroom necessities: asked for shampoo and conditioner 3 times before someone actually delivered. Very disappointing.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elena wrote a review Sep 25
1 contribution
The rooms photos are not at all like the real rooms. The rooms are small and very old, the hotel is very noisy. The staff, on the other hand, was very kind, every day they cleaned the room. The worst part, however, is that they took over almost $200 dollars from my debit card and it has not bet refunded yet. When we asked why they took that money they said it was part of the deposit and that it will be refunded after 5 days. We had an amazing time in NYC, but unfortunately this makes us regret having stayed in that hotel.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Room Tip: Do not choose a room next to the street, too noisy and do not expect a room as the one shown in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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raisa wrote a review Sep 25
Miami, Florida2 contributions
Lobby is nice. Rooms are ok. What bother me the most that I book a room for 4 guest..just one bed. And the sofa bed had no sheet had to go and ask for sheets. And on top of that only 2 towel when room was for 4 guest. Even though when ask for extra sheet it was delivered.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephanie M wrote a review Sep 24
Spring Creek, Nevada1 contribution
The hotel was in the perfect location to downtown but is absolutely nothing like the pictures or website description. The rooms are old, we had no towels in our room, the complimentary shampoo dispenser was bone dry, the floors were filthy and there was no bedding on one bed. Go down the street and save your money.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded yesterday
Thank you for taking the time to share your feedback. While we're glad you enjoyed our central location, we're disappointed to learn that the condition of our hotel did not meet your expectations. We deeply regret that your room was not properly refreshed before your arrival. Please be assured that this is not the standard to which we aspire. We will share your concerns with the appropriate members of our team at our next meeting. We hope you allow us the chance to share a more positive experience with you soon. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate W wrote a review Sep 24
Sydney, Australia4 contributions
Stewart Hotel has seen better days. The furniture and carpets are shabby. Equipment not working or missing e.g. first room had broken bar fridge, second room no fridge at all (just a hole), third room had a fridge but no ironing board until I asked. That said the staff were friendly and did their absolute best in the face of many customers requesting changes to their rooms. Location is very convenient. I did not use any of the facilities. Tip: a studio is only $20 more than a Queen room and much, much more spacious.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded yesterday
Thank you for your honest feedback regarding your recent stay at the Stewart Hotel. We are sorry to hear that you were not completely satisfied with your accommodations and that you found the furniture and carpets to be not up to your expectations. We appreciate your feedback regarding the equipment in the rooms and will be sure to pass your suggestions along to our engineering team to correct these problems. We're glad to hear that you found the staff to be friendly and helpful, and that you found the location to be convenient. Despite the challenges you ran into during your time with us we hope you were still able to have an enjoyable stay, and allow us to host you again in the future for a better experience. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Saltysig wrote a review Sep 23
Peachtree Corners, Georgia1 contribution
Room was dingy and dark. Lamps did not work properly, mini fridge didn’t work, door knob in bathroom fell off. Carpet was very dirty in the room and in the hallway. Bedding was clean but headboard and dust ruffle needed to be replaced. Good thing we didn’t spend much time in our room.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded 2 days ago
We're sorry to hear that you had such a negative experience during your stay with us. We would like to apologize for the cleanliness of the room and the condition of the room itself. We will be sure to pass along your feedback to our housekeeping and maintenance teams to investigate the issues in your room regarding the lamps, fridge, and bathroom door knob. Thank you for bringing these issues to our attention. Despite the issues you ran into during your stay we hope you allow us to host you again to provide a better experience. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nlui514564 wrote a review Sep 22
1 contribution1 helpful vote
Very disappointing stay, never enough staff on the front desk, phones rang out when dialling in the hotel and also from outside the hotel. The rooms were very small and very dirty in particular the bathrooms, The airconditioner was rattling and making loud noises making it difficult to sleep.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded 3 days ago
Thank you for sharing your feedback, nlui514564. We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience​ we pride ourselves in providing. Thank you again for taking the time to share your feedback. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary S wrote a review Sep 22
1 contribution
I paid $600 for this hotel room. I got to the room and the first problem is that there were no towels so I could not freshen up before heading out to my meeting. The air conditioning was a noisy window unit. The blinds were white but black on the edges from dirt. It was really a nasty room. I have stayed in a lot of NYC hotels and this was by far the worst. Never again
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Date of stay: September 2022
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Given the choice of staying in this hotel, I would elect to stay home.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded 3 days ago
Thank you for taking the time to share your feedback. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our accommodations didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$249 - $433 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
affinia manhattan hotel new york city, affinia manhattan new york city, affinia manhatten, southgate tower new york
FORMERLY KNOWN AS
Manhattan NYC – An Affinia Hotel
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Manhattan / Midtown
NUMBER OF ROOMS
610
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Frequently Asked Questions about Stewart Hotel
Which popular attractions are close to Stewart Hotel?
Nearby attractions include Escape Room Madness (5th Floor) (0.2 miles), Madison Square Garden (0.1 miles), and Victoria's Secret (0.2 miles).
What are some of the property amenities at Stewart Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Stewart Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Stewart Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Stewart Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Stewart Hotel?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and NY Pizza Suprema.
Are there opportunities to exercise at Stewart Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Stewart Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Stewart Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Stewart Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Stewart Hotel?
The staff speaks multiple languages, including English and Spanish.