Soho Grand Hotel
3,606 reviews
#105 of 512 Hotels in New York City
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310 West Broadway, New York City, NY 10013-2225
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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360
Panoramas (27) Room & Suite (354)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Soho Grand Hotel
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#105 of 512 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Restaurant
Breakfast in the room
Conference facilities
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand movies
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
241Restaurantswithin 0.3 miles
115Attractionswithin 0.3 miles
Contact
310 West Broadway, New York City, NY 10013-2225
Getting there
Canal StNew York City Subway2 min
Canal StNew York City Subway3 min
3,606Reviews24Q+A100Room tips
Reviews
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Popular mentions
tldr; - horrendous service, hot water ran out daily while showering, maid service only available upon request, hotel bar/lounge constantly booked out, barking dogs that wouldn't get removed, keys stopped working halfway during stay While any one of the issues I experienced during my stay would have made the overall stay a bit sour, the multiple hiccups paired with a complete lack of service or desire to rectify any of them will have me searching elsewhere on any future NYC stays. First off, we also lost hot water 4 times while showering between two of us, again over only 4 days and maybe 8 total showers. Not fun when its close to freezing outside in the middle of winter. While the room was clean upon arrival, we didn't end up having any maid service as it needed to be requested and every time we tried calling the front desk, they never picked up - so no cleaned room during our 4 night stay. Third strike was the fact that halfway through our stay our key stopped working and we had to go down to reception every time we got back to the hotel in order to get let in. On top of all that, we had to deal with a barking dog in the room across the hall that wouldn't stop barking for over 2 hours, even after we called down to reception about an hour in. We never were able to utilize the wonderful hotel bar, for every time we tried to sit down there we were told it was booked out with previous reservations, and the Diner attached to the hotel, which was the only space that had any availability was a extremely sub-par on the service level. While one of our servers was a gem, our second server was completely rude when we asked to place an order because we were trying to get to the airport. The front desk did offer to move us to the same room on a different floor, but other than that was completely unapologetic of the multiple issues we had during our stay. We were in town for a friends memorial service so was out of the hotel most of our trip, but all we wished was to come back to our room for some rest, but every time we returned another new issue popped up. Look elsewhere, you will be happy you did…
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Date of stay: April 2021
Location
Cleanliness
Service
Helpful
Response from Mallory Matoush, Other at Soho Grand Hotel
Responded 6 days ago
Dear JJ, I apologize profusely not only for your experience whilst you were with us, but also the lack of effort you felt was given to the matter and the rectifications provided. I would love the opportunity to discuss this further with you in detail over the phone. I have reached out to you on the contacts we have on your profile. I look forward to hearing from you Mmatoush@sohogrand.com
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The location is perfect, the public spaces and rooms are perfectly appointed, beautifully designed and very well maintained. But all of that is nothing compared to the people. Service was excellent. The team was helpful at all costs and more than accommodating with requests. That is what makes the hotel so successful, the people above all else. I am so appreciative of the stay and look forward to returning next week.
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Date of stay: March 2021Trip type: Traveled on business
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Mallory Matoush, Other at Soho Grand Hotel
Responded 5 days ago
Dear Stay638459, Thank you for your kind words! Our team works very hard to make the guest's experience a memorable one, they will be so happy to hear their efforts are making a difference. We look forward to welcoming you back! Mallory & The SGH Team
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I hosted my Engagement Party in the Club Room at the Soho Grand and it couldn’t have been more perfect. The service was excellent, the food was delicious, & the ambiance was magical. Highly recommend this venue for any and all events. Plus friends and family from out of town stayed at the hotel and we’re extremely satisfied with their rooms! A++ experience!
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Date of stay: March 2021Trip type: Traveled with friends
Helpful
Response from Mallory Matoush, Other at Soho Grand Hotel
Responded 5 days ago
Dear Clair, Our Events & Catering team will be elated to find that you enjoyed your event so! They are an incredible part of our team and we cant wait to share this with them. Congratulations on your future nuptials, we look forward to welcoming you back! Mallory
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Soho Grand is one of my favorite hotels in NYC! As an NYC resident, I truly appreciate the value of a weekend staycation. The staff at the Soho Grand couldn't be more welcoming/accommodating which contributed to a perfect stay. The rooms are larger than usual for NYC and they have a warm, homey feel. The hotel itself is incredibly clean and all COVID protocols are followed. I had an excellent experience and definitely will return!
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Helpful
Response from Mallory Matoush, Other at Soho Grand Hotel
Responded 5 days ago
Dear Kathryn, Thank you for your wonderful review! We love that we can be your home away from home while letting you unwind from the hectic NYC lifestyle. We are happy to hear that you felt warm, cosy and safe while you were with us and cant wait to welcome you for another staycation! Mallory
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Everything was top class: the staff, room, service, food (ate at Soho Diner multiple times). Soho Grand also has done an excellent job of keeping staff and guests safe, and the rooms, common areas, and lounges beyond clean. This will be my go-to spot when I travel to NYC. Thank you!
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Helpful
Response from Mallory Matoush, Other at Soho Grand Hotel
Responded 5 days ago
Dear Terry, Thank you for your wonderful review We're so excited to be your new go-to hotel when you are in the area, its so great to know that our covid efforts are procedures are working well and making our guests feel safe whilst with us. The Soho Diner is a lovely little delicious treat, we are so glad you enjoyed them as well! Cant wait to welcome you back in the future! Mallory
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PRICE RANGE
$243 - $495 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel soho grand, hotel new soho york, soho grand hotel new york, soho grand new york city
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Manhattan / SoHo
NUMBER OF ROOMS
353
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Claim Your Listing Frequently Asked Questions about Soho Grand Hotel
Which popular attractions are close to Soho Grand Hotel?
Nearby attractions include Lower Manhattan (0.3 miles), New York City Fire Museum (0.3 miles), and GhostBusters Firestation (0.2 miles).
What are some of the property amenities at Soho Grand Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Soho Grand Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Soho Grand Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Soho Grand Hotel?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Soho Grand Hotel?
Conveniently located restaurants include Piccola Cucina Osteria, San Carlo Osteria Piemonte, and Piccola Cucina Estiatorio.
Are there opportunities to exercise at Soho Grand Hotel?
Yes, guests have access to a fitness center during their stay.
Is Soho Grand Hotel located near the city center?
Yes, it is 0.6 miles away from the center of New York City.
Are any cleaning services offered at Soho Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Soho Grand Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Soho Grand Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.