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Sheraton New York Times Square Hotel

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5,628 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 4,396: English reviews
Hamilton
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 15, 2016

My husband and I arrived at the Sheraton New York Times Square Hotel on January 8, 2016 for a planned weekend getaway. The distance from La Guardia Airport to the Sheraton was about a 30-40 minute cab ride - $40 (USD) including tolls/gratuity. I'll further outline the PROS and CONS that we experienced from the beginning of our trip to... More 

Helpful?
2 Thank LvlyRach
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear LvlyRach, Thank you for visiting our hotel and for taking the time to leave a review. We are glad to see that there were many aspects of our hotel that you enjoyed including our lobby, location, your accommodations, our friendly staff, and many extra amenities. We are delighted that any disappointments in your stay were was not significant. Please... More 

Sollentuna, Sweden
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 15, 2016 via mobile

Arrived The hotel and got upgraded. Of course that helped to get positive towards The hotel. Room I got was big and on The 44th floor. Still it was a bit noisy from The Street. But The room was cleen. Service from The front desk very good and chckout was really quick. Becsuse I was upgraded I got a free... More 

Helpful?
Thank RKC74
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear RKC74, We are glad to have accommodated you when you came to visit New York City. It was our pleasure to provide you with an accommodation upgrade that came with a complimentary breakfast that you seemed to enjoy very much. Thank you for complimenting our front desk service as well. We hope to accommodate you again in the near... More 

Harrogate, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed January 15, 2016

Found the Sheraton a great base for our stay in NYC. Just down from rockafeller centre, short walk to times sq and central park, subway just outside for rest of city. Check in was fast and the check in staff were lovely and chatted away to our 8 year old daughter and kept her amused talking about her toy and... More 

Helpful?
1 Thank brinybrooo
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear brinybrooo, Thank you for your recent visit and kind review. We are thrilled to learn that the entirety of your stay was satisfactory. It is wonderful that not only your check-in go smoothly but your daughter was warmly welcomed by our kind staff. We are glad that you enjoyed your accommodations and are grateful for your sincere recommendations. We... More 

san diego
Level Contributor
127 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed January 14, 2016

The lobby looked beautiful, but that's where it all ended. The front desk people were abrupt and unconcerning about their guests. They told us they would call us when the room was ready and told us where to store the luggage. As SPG platnium we were never offered the Club room. I later asked when it seemed it was going... More 

Helpful?
Thank 2-an-island-lady
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear 2-an-island-lady, Of all the hospitality options in New York City, we would like to thank you for choosing to stay at our hotel. While we are glad that you were taken with our gorgeous lobby, it is concerning to hear about the entirety of your stay. As an SPG member, your loyalty is very much valued and appreciated. We... More 

Southampton, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 14, 2016

iLanded on 17th December to a cold but wonderful New York. My 1st piece of advice take the taxi from the airport direct to he hotel. The hotel is situated in a great place, close to the peace of Central Park and bustle of time square. The reception staff are very professional and the bar staff are friendly and helpful.... More 

Helpful?
1 Thank Di R
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Di R, Thank you for your visit to our hotel and for taking the time to leave a review. We are glad to learn that not only were your accommodations and our staff welcoming but that our hotel was located in an ideal area of New York City. Your advice will certainly be helpful to future visitors. We look... More 

Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 14, 2016 via mobile

We arrived at the hotel on 1st January 2016 at approx 10.00pm after travelling all day. We went to try and check in on,y to find a long queue and 2 receptionists on duty. The receptionists did not seem in any hurry to check guests in and to top it off just as we were at the front of the... More 

Helpful?
Thank Shirley E
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Shirley E, Thank you for joining us on the first day of the New Year. We are delighted that you were able to book tickets with ease for the Christmas Spectacular show and that you enjoyed the show very much. Your comments on our reception are much appreciated and will be taken seriously. We have a business agreement with... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 13, 2016

Staff was very helpful, Beth certainly went above and beyond to provide us with all we needed and was very helpful with things we could do in the area. Being a Platinum SPG member, I was definitely treated as such by the staff.

Helpful?
Thank Don W
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Don W, As an SPG member, we value your patronage and loyalty to the Sheraton brand. Thank you for recognizing our staff, and specifically Beth, for the level of hospitality they deliver to our treasured guests. We appreciate your kind words and are already looking forward to your next visit. Warm Regards, The Sheraton New York Times Square, Guest... More 

Atlanta
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 13, 2016

Over a busy new York weekend, meeting friends for a concert at madison Square Garden. The Sheraton offered great value, a clean room, a safe environment, and a motivated staff. Stayed there for three nights and the rooms are a bit tighter than i was used to, but -- hey, it's New york. The location is not really Times Square... More 

Helpful?
Thank MoeBAtlanta
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear MoeBAtlanta, Thank you for choosing our hotel to provide your accommodations while you visited New York City. We are glad that our accommodations, secure environment and helpful staff were all positive features in your stay. We hope that our close location to Times Square was also a highlight and that you saw everything you desired. On your next visit... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 13, 2016 via mobile

Excellent hotel we stayed in at New Year.The room is spotlessly clean and spacious.staff very helpful.Good restaurant and bar also has a well fitted gym.The hotel is only a short walking distance to Time Square and Broadway.Well worth the stay.

Helpful?
Thank Harry C
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Harry C, Thank you for your recent visit and review. We are glad that our accommodations, staff, location and amenities all contributed to a great stay. We appreciate your kind words and look forward to your return. Warm Regards, The Sheraton New York Times Square, Guest Relations More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 13, 2016 via mobile

Really liked this hotel. Me and my partner stay here for 7 nights over the New Year period and were very happy with it. Upon arrival we were quickly checked in and went to our room. We had a 'superior double' room which was of a good size. It had a queen size bed which was very comfortable and there... More 

Helpful?
Thank lhunter-9
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear lhunter-9, Thank you for visiting us over New Year’s Eve and to celebrate your anniversary. We are thrilled that your accommodations were wonderful and that our fantastic housekeeping department not only kept your room spotless but your spirits high. It was our pleasure to send champagne to help in your anniversary celebration and we are glad it was appreciated.... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $242 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#186 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#219 Family Hotel in New York City
#225 Business Hotel in New York City
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