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Sheraton New York Times Square Hotel

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811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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5,605 Reviews from our TripAdvisor Community

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Showing 4,378: English reviews
Metuchen, New Jersey
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed April 6, 2016

My wife and I stayed at the Sheraton New York Times Square Hotel overnight on a Friday for my birthday. I used SPG points for a free stay and was really pleased, as usual, with the hotel. At check-in, the front desk gave us a $50.00 bar credit for my birthday and gave us a really nice room on the... More 

Helpful?
Thank timfromnj
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your four-star review on TripAdvisor. We are honored that you spent your birthday at our hotel! We are also happy to read that you enjoyed our Times Square location, rooms, bar and beds. Come back and stay with us anytime! Warm Regards, The Sheraton New York Times Square, Guest Relations More 

San Diego, California
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 6, 2016

Fantastic location, close to almost everything, It has big room and a great view. This is not a Ritz hotel but it is a great place to stay. You don't need to take a lot of taxis because you can walk and enjoy the streets of NYC.

Helpful?
Thank Shelby D
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your five-star review on TripAdvisor. We are glad to hear you enjoyed your room – and our Times Square location. Come back and stay with us anytime! Warm Regards, The Sheraton New York Times Square, Guest Relations More 

New York City, New York
1 review
5 of 5 stars Reviewed April 6, 2016

The Sheraton New York Times Square Hotel is located right in the heart of NYC, and is close proximity to many tourist places as well as NY based business. I have stayed at the Sheraton for both business and personal travel it's a great home base for either business or personal travel operations.

Helpful?
Thank Lee T
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your five-star review on TripAdvisor. It is always wonderful to hear from valued guests like you – who have stayed with us both on business, and for personal travel. Thank you for your feedback, and thank you for your business! We hope to see you again soon on your next visit to... More 

Level Contributor
147 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed April 6, 2016 via mobile

Common areas are nice. Service was fine. Late checkout was very helpful for late flight. However, the room looked to have serious maintenance issues that needs to be addressed. Also, cleaning was not up to standards. See pictures. Soap scum, doors dirty, ceiling falling down, carpet pulled up, & strange spots on ceiling. Wifi was good.

Helpful?
Thank Coryv24
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your three-star review on TripAdvisor. We are pleased that you enjoyed our Times Square location, Wi-Fi and service. We appreciate your feedback about cleanliness – we take your feedback very seriously, and it helps us to improve. Thank you for taking time to post it. We hope to see you again soon... More 

Wales
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 6, 2016

Would stay here any time. It was a haven after three cancelled flights by BA- we thought we would never get there!. Alec ( Alex?) on reception working on the evening of 1st April was welcoming and reassuring, could not have been more helpful. Because of the delays we had missed one night and day of our break. Alec upgraded... More 

Helpful?
Thank Gekl
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your five-star review on TripAdvisor. It is always wonderful to hear from valued guests like you - thank you for your business! Thanks also for your kind words about Alex in reception. We hope to see you again soon on your next visit to New York City! Warm Regards, The Sheraton New... More 

London, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 6, 2016

We stayed here for 4 nights. Three of us shared a room but the beds were tiny (if 2 of you share!). The rooms are also very noisy (air con) and get quite stuffy. But overall this is a good hotel to stay if you want to be located near to the main attractions of NYC.

Helpful?
Thank buffalou73
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your three star review on TripAdvisor. It is always wonderful to hear from valued guests like you – thank you for your business! We are glad to hear you enjoyed our location; we do apologize if you found your room noisy and beds tiny. We hope to see you again soon on... More 

Orlando, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 6, 2016

We stayed in NYC for the first time in July of 2015. Although the location was central to our needs, we were disappointed in the size of the room. We found that the front desk was not very helpful. We did talk with someone in the concierge area that did up being helpful. We wanted a place to hold our... More 

Helpful?
Thank chantal1959
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your three star review on TripAdvisor. It is always wonderful to hear from valued guests like you – thank you for your business! We are glad to hear you enjoyed our location; we do apologize if you found your room a bit small, and if our front desk staff were not appropriately... More 

North Haven, Connecticut
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2016

The Sheraton New York at Times Square has to be one of the friendliest properties in the Starwood Group of Hotels. Special mention must be made of Helen at the Reception Desk and Tommy in the Club Lounge. I even hit the jackpot with the maid on the 47th floor Angela Wand. Helen always remembers me, Tommy gives impeccable service... More 

Helpful?
1 Thank m-branc
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to write your five-star review on TripAdvisor. It is always wonderful to hear from valued guests like you – and it makes our day to read that our hotel “has to be one of the friendliest properties in the Starwood Group of Hotels.” Thank you! Thanks also for your special mention of Helen in... More 

Level Contributor
126 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 5, 2016 via mobile

Fantastic location, close to Central Park. Big rooms and good room service. I will go back to Sheraton wherever I need to visit New York. One can always rely on Sheraton. Great location! Seven nights tested our capacity to live in hotel to the max. Sheraton passed the test!

Helpful?
Thank WitSka
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, and thank you for taking time to write this five-star review of the Sheraton Times Square New York Hotel on TripAdvisor! We are thrilled you stayed with us for a week – and are happy to hear the hotel met your expectations! We hope you stay with us again on your next trip to... More 

North Arlington, New Jersey
Level Contributor
127 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 5, 2016

This is, obviously not the Pierre or Ritz but it doesn't pretend to be. The rooms are very neat, well-kept and quite comfortable. Amenities(incl wifi) and room service appreciated and bars and restaurants very good. Had three good meals here incl very nice dinner and whiled away several hours at two bars which were very comfortable and run by professional... More 

Helpful?
Thank Bergeneddi
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, and thank you for taking time to write this three-star review of the Sheraton Times Square New York Hotel on TripAdvisor. We love guests from New Jersey! We are happy to hear you liked the room amenities, room service, restaurants and bar on property. We hope you stay with us again on your next... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $236 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#186 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#219 Family Hotel in New York City
#225 Business Hotel in New York City
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