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Sheraton New York Times Square Hotel

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5,870 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 4,593: English reviews
Dublin, Ireland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 4, 2015

Unfriendly staff. This may be a New York attribute, but the level of disinterest shown by the staff was evident. Also, expensive for basic services, such as charging $4 per bag, including small laptop bag, for temporary storage. Also, charging $10-20 for access to gym! Biggest issue though was highly disinterested staff, they weren't interested in courtesy.

Helpful?
Thank cote_dazur_regular
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear cote_dazur_regular, We appreciate the review you have shared with us today. We are concerned that the staff service you received was anything less than exceptional. We strive to be accommodating, and above all, thoroughly helpful when attending to our guests. This is an area where we want to always be exceeding the expectation, so we will be sure to... More 

Manchester, United Kingdom
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 4, 2015

Wonderful hotel. Room only. Really clean lovely room. Great views. Reception staff were very helpful. Wifi was fab in lobby to contact home. The main attracion is the location of the hotel on 5th. Literally 5 mins walk to everything you would want to see in NYC. This hotel is a must. For a central hotel it was like £20... More 

Helpful?
Thank samderbshire
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear samderbshire, Thank you for taking the time to share your thoughts on your stay at Sheraton New York Times Square. We are pleased that you enjoy every aspect of your stay from the rooms to the service to the central location near the most popular sights. We hope to deliver another wonderful experience for your next stay, and we... More 

Hong Kong, China
Level Contributor
120 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed June 4, 2015

My colleagues and I were in Manhattan for business near Times Square, and stayed at the Sheraton. Sheraton was situated just a few short blocks off the center of Times Square, and was walking distance to Central Park, 5th Avenue, and many other tourist attractions. However, it was a very crowded area -- and the hustle and bustle could be... More 

Helpful?
Thank PH15
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear PH15, Thank you for your review. We appreciate knowing that aside from our location, you had a comfortable stay met with fine service. There are many advantages to our location off Times Square, such as being close to the best theatre in the world. That being said, we are glad to know we could relocate you to a room... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 4, 2015 via mobile

We stayed here for three nights. Stayed on the 42nd floor and had a fantastic view of Times Square. Our room was spacious and bathroom good size. Too was always clean. We didn't have much interaction with any member of staff at the front desk or concierge. Check in was rushed and very brief, as was check out. We weren't... More 

Helpful?
Thank Yummum777
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Yummum777, Thank you for sharing your thoughts on your recent stay. We apologize if your honeymoon was not properly acknowledged. Did you let us know beforehand? If so, we encourage you to contact us directly, as your special occasion is certainly important to us. It sounds as though you and your new spouse enjoyed New York, and your ability... More 

Bethesda
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 3, 2015

This Sheraton has approximately 1,000 rooms and elevators that climb about 1 floor per second, consequently the lobby resembles it's Times Square location -- there is a lot of hustle and bustle! The lobby is often crowded and the hotel services groups, especially during the summer. We were unfortunate enough to have a group of high school students staying on... More 

Helpful?
Thank Saul P
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Saul P, Thank you for your review. We can at times accommodate a wide number of guests, but we do not want this to inconvenience you in any way. We are always happy to try and relocate you to a preferable room if possible. Hopefully, you were still able to rest comfortably and had ample energy to explore the... More 

Bloomfield, New Mexico
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 3, 2015

We stayed here for one night and it was a great place to stay to buzz around the city. It's in the middle of the places we wanted to see for a couple of days. We went to Times Square, Central Park, 5th Avenue and Rockefeller Center. It was fairly close to all the places which was nice and is... More 

Helpful?
Thank Roberta M
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Roberta M, Thank you for reviewing your stay at Sheraton New York Times Square. As you mention, we are one of the largest hotels in Midtown, with over 1000 rooms. However, we want to use our size as motivation to still provide a level of unmatched personalized service. While our concierge was helpful, we want every staff you interact... More 

New Delhi, India
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 3, 2015

Let's face it - the location is amazing. About 10 blocks away from Times Square, maybe 4 from Central Park and maybe some blocks from the Met. Location, location, location they say - not so much here. Pros - Location (as already mentioned) - SPG points (if you're desperate for points like me) - The bed is to die for... More 

Helpful?
1 Thank AbhishekShirali
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear AbhishekShirali, We appreciate this opportunity to learn more about your stay. We are glad to know that you enjoyed our location, food, and our signature Sheraton Sweet Sleeper beds. These can all add up to a relaxing, memorable NYC trip. In terms of some of the areas of improvement you mention, we highly value this feedback. Before your next... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 3, 2015 via mobile

Our first visit to New York city and loved every minute! The Sheraton proved to be a great base for us,with 6 adults travelling in our group. Hotel was clean and tidy with good amenities. Hope we can visit again soon!

Helpful?
1 Thank LilKels
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear LilKels, We are thrilled to have been your hotel of choice for your first time in New York City. It is wonderful to know that we provided a good base, with clean rooms and ample amenities. We, too, hope you can visit again soon. We would love to have you! Warm Regards, The Sheraton New York Times Square Hotel,... More 

Norwich, United Kingdom
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 3, 2015

Very well located as my friend and I planned to explore NYC mainly on foot. Looks good from the outside, plush, shiny lobby. Welcome not particularly welcoming, but ok. Rooms were on the small side, beds [twin] comfortable but the bathroom was looking very tired, with not much space for putting own toiletries. No shower gel - even the budget... More 

Helpful?
Thank HelenS835
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear HelenS835, Thank you for choosing Sheraton New York Times Square for your trip to NYC. We hope our location off Times Square made it easy for you to do your exploring on foot! We appreciate your feedback regarding our room amenities and luggage storage. A third party provides this latter service, which is why a small fee is charged... More 

West Yorkshire
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 3, 2015

The Location of this hotel is its biggest asset. Its Clean and very welcoming. It is a very busy hotel. But My wonderful mrs emailed the hotel 3 months before our travel and they reserved us a high floor corner room. When we arrived the room wasnt ready but gave us free drinks in the bar to compensate. The room... More 

Helpful?
Thank cousey
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear cousey, Thank you for sharing your thoughts. We are so pleased to know that our hotel had everything you wanted for a fine time in New York. From a clean, spacious room to a location near the sights and neighborhoods you wanted to see, it was a pleasure to serve you. Another added perk is our concierge team, who... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $229 - $629 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#187 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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