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Sheraton New York Times Square Hotel

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5,870 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 4,593: English reviews
Cardiff Wales uk
1 review
4 of 5 stars Reviewed August 14, 2015

Enjoyed our 9 night stay at the Sheraton, near TImes Square but far enough away (a very short walk) not to be in the middle of the buzz, which suited us best. A very good place to be for all transport links and walking to Central park and east side. Hotel was busy in the reception area as stated by... More 

Review collected in partnership with Virgin Holidays

Helpful?
Thank Troddi7
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Troddi7, We are honored that you chose our hotel as your home base while in New York City. Our location does make us an ideal hotel choice for all visits to the Big Apple. We are so glad that you thoroughly enjoyed your visit and that you wish to stay with us again. Thank you for your kind words,... More 

Lancaster, Pennsylvania
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 13, 2015

We are Starwood Preferred Guests so we enjoy the club benefits. They have quite an array of food choices for breakfast and wonderful hors d'oeuvres in the evening. Beautiful view of the city from the club room. The room is a nice size with the usual amenities, and hotel overall very clean and staff friendly and helpful. It is a... More 

Helpful?
1 Thank healthnmusic
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear healthnmusic, As SPG members, you are valued members of the Sheraton family and we are thrilled to hear that your stay reflected that. We’re glad that you enjoyed the extra benefits and amenities offered in our Club Lounge. It is also great to hear that your room accommodations and our caring staff were both to your benefit, as was... More 

Saint Paul, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2015

From check in to check out, our visit at the Sheraton New York Times Square was superb. The staff was professional and very attentive to our needs and requests. We thoroughly enjoyed our stay and will return!

Helpful?
2 Thank Michelle E
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Michelle E, Thank you for detailing your recent stay with us. We are delighted to hear how much you enjoyed your visit. We treat all guests with quick, attentive service in the hopes that they have an exceptional hotel experience. Come visit us again soon. Warm Regards, The Sheraton New York Times Square, Guest Relations More 

Market Drayton, United Kingdom
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 13, 2015

What a view from the bar on the 44th floor. great staff, only down side was the lift did not work for a few hours on one of the days, and walking from floor 32 to 28 was not the best. The staff assisted those that needed assistance

Helpful?
2 Thank debstaz49
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear debstaz49, We are so glad that you enjoyed our Club Lounge and the extra amenities and amazing 44th floor views that come with it. We apologize for any inconvenience that our elevators may have caused during your stay. However, we are happy to hear that our praiseworthy staff gladly provided any needed assistance. Please keep us in mind for... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 13, 2015

This hotel is a good value if you're looking to stay in midtown Manhattan -- it's an older high-rise with little architectural charm but with a location convenient to many points of interest. There were many tourists here in early August and thus the lobby was buzzing with activity. The room was quiet, though, and the elevators were fast and... More 

Helpful?
1 Thank Charles W
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Charles W, We would like to thank you for your loyalty over the years. We love nothing more than to hear of a guest that has chosen to stay with us time and time again. This shows the exemplary service we provide to all of our guests. Our location provides amazing proximity to many NYC landmarks and attractions. Thank... More 

Chicago, Illinois
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 13, 2015

Nice location. Hotel was very crowded. You get a view of the high rise buildings. Could not check in before 3 p.m. but they will hold your luggage till the rooms are ready. Upper floors have a better view.

Helpful?
Thank CHINCHILLA7814
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear CHINCHILLA7814, Thank you for taking the time to write a review on your recent stay. Our hotel is located near many of Manhattan’s greatest attractions. Due to this, we can \ sometimes operate at full capacity. Check-in time is in place to ensure all hotel rooms are cleaned and prepared to our high standards. As you stated, we will... More 

Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 12, 2015

We stayed here in May 2015, we had special request booked in as it was a special birthday of which the hotel overlooked and never bothered acknowledging. We was kept awake several nights, it's very noisy and they decide to do building work next door in the middle of the night which we could here from our room, it was... More 

Helpful?
1 Thank Lisa P
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Lisa P, First and foremost, please let us say that it was unacceptable that your special booking and birthday celebration were overlooked. We apologize for the unfortunate oversight. Due to our busy location, noise level can be out of our control. In the future, requesting a room on a higher floor should significantly reduce any noise level. The next... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 12, 2015 via mobile

My wife and I stayed here for five nights. We found all the staff friendly and helpful and the bed was the comfiest I've ever slept in! Great location right on Times Square, with only short walks to Central Park to the north and downtown to the south. Taxis are plenty full with buses every 5 mins. Would stay here... More 

Helpful?
2 Thank RUSS9
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear RUSS9, We are delighted to hear that you thoroughly enjoyed your stay at the Sheraton New York Times Square Hotel. We have to agree that our staff, room accommodations and location are all hard to beat- especially our signature Sheraton Sweet Sleeper beds. We hope to host you again very soon and are so glad to have provided you... More 

London
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 12, 2015

We stayed at the Sheraton for a long weekend 31st July - 2nd August. The location was fantastic for visiting the main landmarks. It was close enough to walk to most places but felt far enough away from Times Square to avoid the craziness! We stayed on the 10th floor so had great views and didn't hear too much of... More 

Helpful?
5 Thank SE7
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear SE7, We are glad to hear that you thoroughly enjoyed the location of our hotel and the proximity of many New York City landmarks. We are also pleased that you found your room to be comfortable. We do currently offer Wi-Fi in our lobby and our 24 hour business center. However, it can also be obtained with an upgrade... More 

LA Westside
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 11, 2015

This is a hotel well located if you are a tourist. Close to Time Square about the same distance to Central Park. BUT not if you are there for business. Lots of people all the time and the noise that goes with activity. Club Lounge is run like cafeteria. Not the Sheraton Lounge I'm used to. Clean and decent staff.... More 

Helpful?
1 Thank Dave12Westside
SheratonNYTS, The Sheraton New York Times Square, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Dave12Westside, Thank you for your recent stay at our hotel. We are sorry to hear that the location of our hotel, just off Times Square, contributed to a busy atmosphere that may at times have been a bit too “abuzz” with activity. On your next visit, a room on a higher floor may be a more preferable option to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $232 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#187 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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