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Sheraton New York Times Square Hotel

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6,176 Reviews from our TripAdvisor Community

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Showing 4,856: English reviews
London
Reviewed October 27, 2015

Stayed here for the 2nd time on business recently. Had a top floor room which was adequate even if a little on the small side. View was nice with big sweeping views across Manhattan - would recommend something towards the front of the hotel to maximise how much of the skyline you get to see (another tall building 2 blocks...

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Helpful?
Thank Kamikaze-101
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Kamikaze-101, Thank you for your recent visit. We are thrilled that you enjoyed our ideal location and that your accommodations provided everything you needed including a breathtaking city view. We can be busy at times and we have certain policies in place to regulate any crowding, but can revisit these strategies. Thank you for your feedback as well. We...

Doncaster
Reviewed October 27, 2015

I don't know what it is with American hotels but they seem to never take notice of booking requirements. I travelled with my son and we asked for rooms next door to each other, of course they 'weren't ready yet', the usual statement. Then my room was ready but his wasn't so up we went to the 18th floor, at...

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Helpful?
1Thank DoncasterYorkie
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear DoncasterYorkie, Thank you for your recent visit and for taking the time to write a review. We regret that the beginning of your visit was less-than-ideal and there was a level of miscommunication that affected your stay. However, it is wonderful that Lauren was able to step in to clear everything up and get you into the Superior accommodations...

Pittsburgh, Pennsylvania
Reviewed October 27, 2015

This hotel's greatest attribute is its location. You are close to theaters, Times Square, Central Park, the subway, etc. The hotel is perfectly acceptable. Clean, simple, well-appointed. SPG members have a separate bank of elevators and rooms. Views are hit or miss (might be another building). Rooms are small as is to be expected in NY. But, everything was functional...

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Helpful?
Thank Patricia867
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Patricia867, Of all the hospitality options in New York City, thank you for choosing our hotel. We appreciate your recognition of our ideal location and we hope that you visited many popular nearby attractions. We value and welcome your feedback and will use your comments to improve the hotel to better suit guests’ needs. Thank you for your kind...

Henlow, United Kingdom
Reviewed October 27, 2015 via mobile

The hotel was perfect for our stay in Manhattan. Very central and a short walk to everything we wanted. Easy to catch a cab out the front. Checkin was quick and easy, very pleasant staff too. Checkout was even easier and again friendly staff. Will stay here again on my next trip.

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Helpful?
1Thank Danielle F
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Danielle F, Thank you for staying with us during your visit to New York City and thank you for writing a review. It is lovely to learn that your experiences with our staff were overwhelmingly pleasant and that both check-in and check-out went smoothly. It sounds as if you explored the city well and we hope that you made...

New York
Reviewed October 26, 2015

I had to stay at the Sheraton Times Square during a very difficult time. I have a family member who is critically ill, who lives in the area that I needed to be close to. Helen Brennan, helped me tremendously. Her kindness and efficiency helped me to settle in easily. The room was clean and well equipped. and was delighted...

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Helpful?
Thank Dancequeen103
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Dancequeen103, First and foremost, please accept our sympathies for your family’s circumstances. Though the circumstances of your visit are not preferable, we are delighted that we were able to provide such a comfortable and easy visit to you during your time of need. Helen Brennan is certainly a kind and valued Sheraton team member and we will pass along...

Livermore
Reviewed October 26, 2015 via mobile

Had a wonderful stay at the Sheraton. Check in was an ease. The staff was so friendly. The bellman grabbed our luggage right away and even went and got us maps. The location was perfect. Close to everything. We stayed in club level and we really enjoyed the continental breakfast and happy hour. The beds were comfortable. Rooms were clean...

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Helpful?
Thank luvfamilyvacations
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear luvfamilyvacations, Thank you for your recent visit. We are thrilled that your entire visit was so enjoyable and that our staff welcoming during your visit. It is also wonderful that your Club Floor accommodations were impressive and that you took advantage of the complimentary breakfast, beverages, snacks, personalized service and breathtaking views. We are appreciative of your kind words...

Reviewed October 26, 2015

Good room on the 15th floor which was ready when we arrived at 10.30 am on thursday morning.low step down bath which is very small but a very good shower in the bath. Location perfect for times square,central park and anything midtown. Would look to stay here again.

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Helpful?
Thank Neil B
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Neil B, Thank you for choosing our hotel during your visit to New York City. It is wonderful that your accommodations were ready well before check-in time and you were able to settle in right away. We are glad that you enjoyed our location and our proximity to many popular attractions. We look forward to your next visit where...

Phenix City
Reviewed October 26, 2015

Went to New York for a birthday weekend getaway. Had reservations through Delta Vacations for a king size bed. Arrived at the hotel at 9:00 AM and was told by the desk clerk a king was indicated. Check-in wasn't until 3:00 so they held our luggage ($4.00 per item fee-cash only). i obtained my key and our room was clean...

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Helpful?
Thank Billy M
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Billy M, Thank for your recent visit to our hotel. We are glad that you were impressed by our location and we hope that you were able to visit many city attractions. It is troubling to hear of the miscommunications about your room type. We regret that your provided accommodations were not what you had expected but we hope...

Reviewed October 25, 2015 via mobile

Upon our arrival at the hotel, we were instantly greeted by 2 employees. Since we had been travelling and arrived earlier than check in time, we were unsure how we would store our luggage. The hotel has our room ready for us hours in advance. Our bell hop, Jimmy, discussed local attractions, told us where we would feel safe and...

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Helpful?
1Thank Tanya D
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Tanya D, We appreciate your visit and your glowing review. We are thrilled that your entire stay was a wonderful example of the first class hospitality that we deliver at our hotel. Thank you for your recognition of Jimmy, we will pass along your kind words. We also trust that you made many treasured memories while exploring the city...

Malibu, California
Reviewed October 24, 2015

The Sheraton has a good location for tourists because it is walking distance to the heart of Times Square, MOMA and Central Park. However, the hotel itself needs a makeover and the rooms are small. The lobby area is a mad rush of tourists who you need to negotiate around to get to the reception area which is toward the...

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Helpful?
Thank CAL31M
SheratonNYTS, Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear CAL31M, Thank you for your recent visit and the time you took to write a review. Thank you for mentioning our ideal location and our proximity to many New York City attractions. Due to this location, we can be quite busy at times. During these periods of high occupancy, we have policies in place to reduce any crowding but...

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $188 - $621 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#181 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New York Times Square Hotel staff and other travelers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you request a Club Floor upgrade make sure you know which floors are SPG Club floors before paying the additional charge”
 of 5 bubbles mvpgold, yesterday | Read review
“Great location”
 of 5 bubbles andrew8198, 2 days ago | Read review
“rooms with 2 beds are a little larger”
 of 5 bubbles donkasaurus, 3 days ago | Read review
“Prefer top rooms - but elevator can get crowded”
 of 5 bubbles TracyMiamiBeach, 3 days ago | Read review
“My room was 3620, if the layout is the same, I would avoid any ##20 rooms because it's right by the service area and they are LOUD”
 of 5 bubbles benholt09, 3 days ago | Read review
5 of 5
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