We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton New York Times Square Hotel

Show Prices
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton New York Times Square Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,356 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Showing 5,002: English reviews
Leicester, United Kingdom
Reviewed December 15, 2015

Stayed at the Sheraton hotel for 4 nights beginning of December while in New York. Hotel is a very busy hotel, when we arrived we were told our booking was lost but the lady behind the counter spent a while looking and found it, she said she had given us a room upgrade for the confusion but i dont think...

 Report
Helpful?
Thank shell c
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear shell c, We would like to thank you for your recent visit. It is wonderful that our front desk agent found your booking and provided an accommodation upgrade. We are glad that you felt safe on our property and that your accommodations were kept very clean. We can assure that our elevators are completely safe but regret that you...

Reviewed December 14, 2015 via mobile

Perfect location to attend the theater, walk to Rockefeller Center and to shopping on Fifth Avenue. Coffee Bar featuring Starbucks coffee, etc during the day conveniently turns into a cool bar & meeting place at night. Rooms were spacious & comfortable. The concierge desk was extremely helpful with dinner suggestions and directions to museums. I would definitely stay there again!

 Report
Helpful?
Thank Gkez1
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Gkez1, Thank you for your recent visit and review. We are thrilled to learn that you took advantage of our ideal location and were able to enjoy some coffee at Starbucks and returned later for some socializing in our lobby. Furthermore, it is great that your accommodations were satisfactory and that our concierge was very obliging during your visit....

San Francisco, California
Reviewed December 14, 2015 via mobile

I guess I shouldn't be surprised by New York attitude, except that during my stay in NYC, the only terrible attitude directed at me was by the front desk and his manager. The agency messed up our reservation and it too 3 calls to get everything "squared away". I went down this morning at 9 am to the front desk...

 Report
Helpful?
Thank sonnyB12
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear sonnyB12, Of all the hospitality options in New York City, we would like to thank you for choosing our hotel to provide your accommodations. However, it is troubling to learn of the predicaments that you encountered during your stay. We are sorry that there was some minor confusion when it came to your reservations but are glad everything worked...

Buffalo, New York
Reviewed December 14, 2015

Previously stayed at this hotel in Summer of 2014 and chose due to location and the option of the club level to stay here again. Very disappointed with the hotel on this visit. The check in line had 1 person working on the non-gold/plat check in and the line did not move for 20 minutes. We expected to again be...

 Report
Helpful?
1Thank Mary M
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Mary M, We would like to thank you for your return visit to our hotel to celebrate part of 2015 holiday season. We hope that our location allowed you to visit Times Square, Central Park and other nearby New York City landmarks in a lovely winter setting. We regret that this visit was a bit disappointing for you. All...

Cairo, Egypt
Reviewed December 14, 2015

If you are visiting NYC as a tourist, I recommend this hotel. Greatly located, just a few blocks walk to the main hub of times square and has a subway outlet right across its corner. The room might have been slightly tight for three people, but it was clean and comfy.

 Report
Helpful?
Thank YasmineZikry
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear YasmineZikry, Thank you for your recent visit to our hotel. We are so glad that our location and close proximity to many New York City landmarks was a highlight of your visit. We hope that you were able to explore the city to the fullest extent and made many wonderful memories. It is also lovely that your accommodations were...

Manlius, NY
Reviewed December 13, 2015

This was our 4th visit to the Sheraton New York Times Square and it certainly won't be our last. Although it is a very large hotel and hosts numerous conventions, it has been our "home" when visiting New York for both business and leisure trips. Six years ago I contacted the reservations manager, Sharon Gilsenan, to assist in arranging a...

 Report
Helpful?
1Thank nurselawyer
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear nurselawyer, We greatly appreciate your loyal visits to our hotel and we are so ecstatic that all of your visits have been impressive and memorable. We may be a large hotel but at Sheraton New York Times Square we strive to treat all guests as cherished members of the Sheraton family. Your experiences reflect this practice. We are delighted...

Minneapolis, MN
Reviewed December 12, 2015

Huge hotel in midtown. Lots of tourists and at times there's a long line to check-in. While it says Times Square in the name, it's a couple of blocks away from the full chaos which is nice. Nice views from higher floors. Easy access to Central Park. And you can find nearly anything within the surrounding block or two. Have...

 Report
Helpful?
Thank Grodney73
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear g2980gj, Thank you for your recent visit and review. It sounds as if you fully enjoyed our location near many New York City attractions and convenient shops and restaurants. We hope that you had a wonderful time exploring our lively city. We are glad that we were able to move your accommodations to a more satisfactory location with breathtaking...

Reviewed December 12, 2015 via mobile

Absolutely fantastic lobby - I just loved the Christmas decorations. The rooms were quite alright - very decent and neat for Manhattan standards. Greatly located in central Manhattan. Rooms come in quite expensive for what you get, but price/quality is fine on a NYC scale.

 Report
Helpful?
Thank Willem K
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Willem K, We would like to thank you for visiting our hotel. The holidays are a joyous time at our hotel and we are so glad that you found all of the decorations aesthetically pleasing. We are glad that you enjoyed your accommodations and our ideal location. We appreciate the time you took to leave a review. We hope...

Brooklyn, New York
Reviewed December 11, 2015

Beyond any hotel amenities , the most positive impact was the cordial and respectful reception I got at check in by Jade. She exemplifies true client relations by her pleasant attitude and genuine concern for requests or issues. She truly represents the SPG image! She is destined for bigger things and deservedly so! Hopefully SPG recognizes her, so her rise...

 Report
Helpful?
Thank bill3920
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear bill3920, As an SPG member, we appreciate your patronage to the Sheraton brand and are thrilled to have accommodated you on your recent trip to New York City. Your positive words about Jade are very much appreciated and we will pass along all of your kind accolades. Thank you for taking the time to write a review and we...

Stockton, null, United Kingdom
Reviewed December 10, 2015

Lovely hotel very quick check in staff very pleasant.room was lovely plenty of space even had coffee machine which was a bonus. Hotel is very near Times Square and not far from Central Park. My husband and I walked just about every where. Had a wonderful time .

 Report
Helpful?
Thank Doreen M
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Doreen M, We would like to thank you for choosing to spend an important birthday at our hotel. We are glad that your check-in went smoothly and that you enjoyed your accommodations and it’s featured amenities. It is lovely that you and your husband took full advantage of our central location and proximity to many New York City attractions....

Questions? Get answers from hotel staff and past guests. Ask a question

1,502 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1252)
Viewed
View from Room (123)
Viewed
Hotel & Grounds (227)
Viewed
Room/Suite (296)
Viewed
Bathroom (123)
Viewed
Dining (24)
Viewed
Business Center/Function Rooms (6)
Viewed
Family/Play Areas (4)
Viewed
0:48
Videos (2)
Viewed
Other (447)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (203)
Viewed
Amenities (51)
Viewed
Executive Suite (56)
Viewed
Dining (4)
Viewed
Superior King Room (30)
Viewed
The Hotel (32)
Viewed
Traditional Double Room (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (19)
Viewed
Dining (6)
Viewed
View from Room (3)
Viewed
Business Center/Function Rooms (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#204 of 463 in New York City
1,637 reviews
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#196 of 463 in New York City
8,725 reviews
Midtown
New York Hilton Midtown
New York Hilton Midtown
#325 of 463 in New York City
9,487 reviews
Show Prices
Show Prices
Show Prices
Midtown
W New York - Times Square
W New York - Times Square
#271 of 463 in New York City
3,981 reviews
Midtown
Novotel New York Times Square
Novotel New York Times Square
#136 of 463 in New York City
4,527 reviews
Midtown
The Manhattan at Times Square Hotel
The Manhattan at Times Square Ho...
#293 of 463 in New York City
6,261 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $180 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, HotelsforEveryone and Jetsetter so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#185 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Sheraton New York Times Square Hotel staff and other travelers.
120 questions
Ask a question

See all questions (120)

Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Think all rooms are identical apart from location in hotel. Noisy if windows are open”
 of 5 bubbles LyndaC990, 6 days ago | Read review
“For better views get a corner room.”
 of 5 bubbles peterbEdgewater, 1 week ago | Read review
“I asked for a room away from the elevators as I'm a light sleeper & reception had this noted & roomed us further along the corridor.”
 of 5 bubbles jankey2001, 1 week ago | Read review
“email in advance for upgrade! :)”
 of 5 bubbles Bethan_O20, 1 week ago | Read review
“upper floors offer a splendid city view”
 of 5 bubbles Soeren1962, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay