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Sheraton New York Times Square Hotel

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Traveler (1691)
Room & Suite (893)
Dining (41)
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Overview
  • Excellent32%
  • Very good40%
  • Average18%
  • Poor6%
  • Terrible4%
Travelers talk about
“the club lounge”(304 reviews)
“central park”(929 reviews)
“times square”(1,468 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
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Offers from Sheraton New York Times Square Hotel
Special Offer: Breakfast for 2 Included
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,900)
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Traveler rating
2,456
2,584
1,343
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388
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2,456
2,584
1,343
523
388
Show reviews that mention
All reviewsthe club loungecentral parktimes squaregreat locationnew yorkbusy hotelstarbucks coffeelarge hotelfew blocksrockefeller centersubway stationhigher floorbig applestreet noiseelevatorlobbynyc
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11 - 15 of 7,294 reviews
Reviewed 4 days ago

My room was 319 per night plus taxes...it was a very small room My billing was in error and took some time to be corrected. Your customer service personnel were superb, but desk check in needs supervision.More

Review collected in partnership with this hotel
Thank robtierney
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded 4 days ago

Dear robtierney, Thank you for taking the time to share your experience; we appreciate you choosing us! However, we apologize that your stay was inconvenienced. We know that the small details add up and make a major impact on your overall impression. We would love...More

Reviewed 4 days ago

Will be staying somewhere else next time. Rooms need update. The bathroom was unexceptionable. The wall paper was coming off the walls, the door was broken and just repainted over, the frame was all beat up with metal exposed leaving this an issue if your...More

Review collected in partnership with this hotel
Thank Tom B
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded 4 days ago

Dear Tom B, On behalf of our entire team, we deeply apologize for not living up to proper standards during your recent visit. Thank you for sharing your observations so we may analyze and correct what we did wrong to improve going forward. Please accept...More

Reviewed 5 days ago

My key didn't work, when i returned to my room after lunch the first day of arrival. I called downstairs to have a key brought up to let me in and the hotel's security officer showed up. I produced the keys given me and the...More

Review collected in partnership with this hotel
Thank N4723ZVrobertm
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded 4 days ago

Dear N4723ZVrobertm, Thank you for your honest review. We deeply apologize for the customer service issues you experienced during your visit. We take these concerns very seriously, and your comments have been shared with our management team. We hold ourselves to extremely high standards, and...More

Reviewed 5 days ago

Room was average. The hotel lobby area was always loud and crowded and dirty and the staff were completely incompetent. They processed my payment twice, told me they had refunded it and never did. They weren't able to add my SPG number to my reservation....More

Thank Ng79de
Response from TeamMarriott, Manager at Sheraton New York Times Square HotelResponded 4 days ago

Dear Ng79de, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. We take these concerns very seriously, and your comments have been shared with...More

Reviewed 5 days ago

A big New York hotel - huge lobby with lots of people and services provided. Great experience for an adult and teen. Centrally located to several different subway lines, midtown, Times Square. Highly recommend. Staff all friendly. Concierge John Bustillo is great. Onsite restaurant. Comfortable...More

Review collected in partnership with this hotel
Thank JRTQ
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
$244 - $559 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Romantic Hotel in New York City
#196 Luxury Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$244 - $559 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Green Hotel in New York City
#105 Family Hotel in New York City
#196 Romantic Hotel in New York City
#196 Luxury Hotel in New York City
#218 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (1691)
Room & Suite (893)
Dining (41)
Amenities (51)
Business Center & Event Rooms (12)
Family and Play Areas (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit - spectacular skyscrapers
like the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's paradise where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Wendy V
April 8, 2018|
AnswerShow all 3 answers
Response from sam_ady90 | Reviewed this property |
We didn’t pay any resort fee
1
Vote
Micheal P
March 28, 2018|
AnswerShow all 2 answers
Response from Earl2013 | Reviewed this property |
sorry I don’t recall
0
Votes
deniz19801
March 28, 2018|
AnswerShow all 2 answers
Response from CORONA_BUFFETT | Reviewed this property |
nope. there is no $25 resort fee. This is not a resort hotel as it in the middle of NYC. I have stayed at this hotel >100times and never charged a $25fee. good luck and enjoy NYC... rock on
0
Votes
Room Tips
"If you want city views.... ask! because my city view were the buildings across the street, and there was also..."
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"Room was just right and comfortable"
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"Be aware of the late night neighbors! Chatter in the hallway at 5 a.m.!"
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"Everything was great. My only personal thought is that I'm not a fan of rain showers."
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