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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,165 Reviews from our TripAdvisor Community

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Showing 4,845: English reviews
Atlanta, Georgia
Reviewed yesterday NEW

Awesome hotel located right near everything you want to do in the Times Square area. The rooms were much bigger than the average room in the city and the club level lounge had an amazing breakfast and appetizers.

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Thank donkasaurus
Miami Beach, Florida
Reviewed yesterday NEW

The people at the Sheraton are amazing. The rooms are clean and comfortable. The location is amazing... both for places in walking distance and for access to the subway. We always use this Sheraton for all our trips to NYC.

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Thank TracyMiamiBeach
Atlanta
Reviewed yesterday NEW

Located roughly halfway between Times Square/Theater District and Central Park, this hotel's location is ideal for me on trips to NYC where I mainly enjoy running in Central Park in the mornings and seeing a Broadway show in the evenings. The hotel front desk and doorman staff was excellent. Now for the cons (listed from worst to less bad): 1....

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Thank Ben H
los Angeles, United States
Reviewed 2 days ago NEW

Great location for Times Square, Rockefeller Center, shopping, short walk to Lincoln Center and Central Park. Use Uber from airport to hotel, and you will save 50%! Lines move fast at check-in, and the rooms are nice, clean, and quiet. Their gym is exceptional - not just a small room but a real gym with a cardio, yoga, free weight...

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Helpful?
Thank Miguel H
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review! Thanks also for your kind words about our gym and location. Please come back and visit us again, anytime; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 2 days ago NEWvia mobile

Had an absolutely terrific time in New York City this past weekend and especially because we were staying at the Sheraton NY Times Square hotel which is where I stay every time I'm in New York City. It is such an great location right near Radio City, all of the theaters, the Plaza Hotel food halls, the park and all...

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Helpful?
Thank Mnoticerocker
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review! Thanks also for your kind words about our location and staff. Your lovely words about Rinad made her day! Please come back and visit us again, anytime; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Sydney, Australia
Reviewed 2 days ago NEW

We spent seven nights here on our recent visit. The hotel is in a brilliant location, a few blocks north of Times Square and south of Central Park. We didn't eat at the hotel, but there are so many eating places within a few minutes' walk. We stayed on the 40th floor. The hotel is very large and very busy....

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Thank FRG1959
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review! Thanks also for your kind words about our location. Thanks also for your constructive feedback about check-in lines, too; we always want to know waht we can do better! Please come back and visit us again, anytime; you always are welcome here. Warm Regards, The Sheraton New York Times Square...

Tel Aviv, Israel
Reviewed 2 days ago NEWvia mobile

I'm writing to express my great impression of the hotel staff, especially and particularly of Milly -the receptionist. I came tired from a long distance flight. She truly tried to accommodate all my needs in a very professional manner and most important, with true caring and remarkable kindness. People like Milly create the difference for me. She is the reason...

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Helpful?
Thank orniona
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you very much for your five-star review, and for your lovely words about Milly - they made her day! Please come back and see us again soon. You always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Virginia Beach, Virginia
Reviewed 2 days ago NEWvia mobile

Great hotel with prime location. The room was clean and modern. The elevator system was confusing at first but with a small learning curve it was quite efficient. All staff members we encountered were very nice and helpful. In all a great weekend.

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Helpful?
Thank Bob R
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you very much for your five-star review, and for your kind words about our location, staff and cleanliness! Please come back and see us again soon. You always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Moose Lake, Minnesota
Reviewed 3 days ago NEWvia mobile

We have been staying at this hotel for 20+ years, and have loved the location! Over the years we have had the opportunity to become acquainted with John on the concierge staff and Muhammed on the Club lounge staff. They both have exuded exemplary service.

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1Thank mngolpher
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review! Thanks also for your kind words about our staff and location. Your praise fr John and Muhammed was exceptionally nice; it made their day! Please come back and visit us again, anytime; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Albany, NY
Reviewed 4 days ago NEWvia mobile

Second time staying at Starwood since Marriott Acquistions but this hotel made the benefits fee tangible. Typical NYC long check in lines all bypassed by platinum line 2. Offered 500 points (expected) Plus 2500 because of not having room choose 3. Given access to club level reception which was valuable in NYC given just buying a water in NYC can...

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Thank DenyseAlbany_NY
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a four-star review! Thanks also for your kind words about our location and about Marriott crossover bennefits. Thanks, too, for your constructive feedback about street noise and the elevator system; we always want to know where we can be better, so thank you. Please come back and visit us again, anytime; you always...

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $188 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#181 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New York Times Square Hotel staff and other travelers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms with 2 beds are a little larger”
 of 5 bubbles donkasaurus, yesterday | Read review
“Prefer top rooms - but elevator can get crowded”
 of 5 bubbles TracyMiamiBeach, yesterday | Read review
“My room was 3620, if the layout is the same, I would avoid any ##20 rooms because it's right by the service area and they are LOUD”
 of 5 bubbles benholt09, yesterday | Read review
“High floor so you do hear street noise”
 of 5 bubbles 509miguelh, 2 days ago | Read review
“They a Starbucks in the lobby.”
 of 5 bubbles pedros710, 4 days ago | Read review
5 of 5
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