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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,381 Reviews from our TripAdvisor Community

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Showing 5,025: English reviews
Riyadh, Saudi Arabia
Reviewed yesterday NEWvia mobile

The Sheraton New York Time Square is very nice hotel with Good location close to Time Square. The rooms and servise is Nice with Very easy and quick check out. The room size is not too large but not too small also but its OK as per Manhattan standred. I will stay back there :)

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Helpful?
Thank almuhanna_a
Atlanta, Georgia, USA
Reviewed yesterday NEW

The renovations to the Sheraton Times Square are a welcome addition to the comfort of stay. Rooms are basic higher end NYC rooms, small with small bathrooms but serviceable. Shereton treats Platinum guest well with upgrades and requests, which is always appreciated.

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Helpful?
Thank matthew g
Princeton, New Jersey
Reviewed yesterday NEW

The hotel itself is fine, it's a nice location in the heart of town. The food was fine, $9.75 for a domestic beer, well youre in NYC. What made this a bad stay was their new elevator system (new since last year). Attending for a conference, and you have mass groups of people trying to use the keypad to enter...

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Helpful?
Thank GroheCentral
Switzerland
Reviewed yesterday NEW

Ok this Sheraton is very well situated, not too close to TS so that you don't get all the crowd and noise. But close enough to walk there and close to quite a few subway lines, especially the one that goes to JFK. Lobby is busy, really busy. Expect a bit of wait during rush hours. But the Front Desk...

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Helpful?
Thank enelym1978
Palo Alto, California
Reviewed 2 days ago NEWvia mobile

From the bellboy that don't help to the front desk that doing you a favor everything not smooth. Large hotel that apparently full always because of the location. I 6 rooms to me and my team , as a platinum member with >100 nights you would expect to get nice room unfortunately tiny room to everyone including me. For them...

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Helpful?
1Thank salvax239
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that your recent stay did not meet or exceed your expectations. Your comments are important to us; we would welcome the chance to discuss them over a call - please email Jospeh.Giordano@Sheraton.com to set up a quick call, at your convenience. Thanks you again for choosing to stay with us; please know you always are welcome here. Warm...

sheffield
Reviewed 2 days ago NEWvia mobile

We had booked 7 nights stay in a queen size room and whilst checking in we were upgraded to a king room and put onto the membership scheme so we could have free wifi throughout the hotel. The room was a good size, it was clean and had a free of charge coffee machine offering Starbucks coffee. The location was...

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Helpful?
Thank monkeynesssheff
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review, and thank you for your kind words about our location. We also appreciate your constructive feedback about food options at the hotel, our bar and your shower; we always want to know how we can do better, so thank you! Thanks again for choosing to stay with us; please know you always are welcome here....

Voorhees, New Jersey
Reviewed 2 days ago NEW

This was my third time in NewYork and the location of this hotel is pretty close to Times Square with walking distance to the Broadway area and the Times Square section. Had a room with a partial view of TimesSquare. Lots of restaurants right outside the hotel.

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Helpful?
Thank beckhsrules
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review, and thank you for your kind words about our location. Thanks again for choosing to stay with us; please know you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Bristol
Reviewed 2 days ago NEWvia mobile

When I visited New York a couple of years ago I seen this hotel and thought great location so this year we stayed here. Great location! Upon check in we were asked if we wanted two beds which we said yes to, room was a great size - not sure what other rooms are like for reviews to say rooms...

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Helpful?
Thank Charlotte D
Johannesburg, South Africa
Reviewed 3 days ago NEW

Very impressed with the location! The staff were very helpful and friendly. The lobby is always busy. Our only complaint was the lift system, which resulted in a lot of waiting, and it was not explained to us!

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Helpful?
Thank JulieDsTravels
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review, and thank you for your kind words about our location and staff. We also appreciate your constructive feedback about the new elevator system; we always want to know how we can do better, so thank you! Thanks again for choosing to stay with us; please know you always are welcome here. Warm Regards, The Sheraton...

Boston, MA
Reviewed 3 days ago NEW

Had a quick two day business jaunt and had always stayed at a nearby hotel. Lobby was fairly elegant, desk clerk was efficient, but I found it odd that they were giving points for individuals who booked king, but willing to take doubles. No upgrades, and room had no view. Pretty darn small room and tiny bathroom. Lounge was decent...

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Helpful?
Thank navi_jen
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review! Thanks for your kind words about our lobby and front desk and bartender, too. Please come back and see us soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $187 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#185 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New York Times Square Hotel staff and other travelers.
120 questions
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms higher up would be less noisy.”
 of 5 bubbles JulieDsTravels, 3 days ago | Read review
“We stayed on the 41st floor and found it to be quiet, particularly for being in Times Square!”
 of 5 bubbles sestac, 4 days ago | Read review
“the higher you go the more expensive it gets”
 of 5 bubbles peterruck, 4 days ago | Read review
“Ask for a room higher up so that it is not so noisy”
 of 5 bubbles juliesK7584JY, 6 days ago | Read review
“Think all rooms are identical apart from location in hotel. Noisy if windows are open”
 of 5 bubbles LyndaC990, 1 week ago | Read review
5 of 5
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