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Sheraton New York Times Square Hotel

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811 7th Avenue 53rd Street, New York City, NY 10019-6002
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2452)
Room & Suite (1216)
Dining (103)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton New York Times Square Hotel
Updated 12/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#302 of 531 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Effortless travel awaits during your visit to New York City at Sheraton New York Times Square Hotel. Located just steps from the Theater District, our hotel sits between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Business Center with Internet Access
Conference facilities
Parking garage
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Canoeing offsite
Squash offsite
Tennis court offsite
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Separate living room
Sofa
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, Russian, Korean
11457Reviews302Q+A100Room tips
Traveler rating
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Popular mentions
Brian_K_B wrote a review Jan 24
La Crescenta, CA15 contributions24 helpful votes
I've stayed at the Sheraton many times and it's.....fine. Nothing special. Adequate-sized rooms for New York, with terrible bathrooms and scratchy towels. The staff are nice, but the hotel is so large it feels soulless. We stay there for one reason: it's close to the theatres, and when we come to New York other than for work, it's typically to see shows; and it's reasonably priced. Yesterday we checked out and needed our bags stored for a few hours. When we went to drop them off, we say a signing saying they were charging $5.00 per item. We had two overnight bags and two backpacks (the total volume smaller than one large suitcase apiece) and had to pay $20.00. Followed, of course, by a tip. We have stayed at many hotels in many countries, and have never, ever, been charged for bell service. This hotel didn't even do that when we stayed there in January. To charge people is just offensive, and to charge that much even more so. Notably, there was no exception for members with elite status, so everyone, including experienced travels who know to tip well, was exempt. The Marriott chain can afford to pay its staff a living wage without nickel and diming customers this way. The hotel should be ashamed of itself.
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Date of stay: December 2021
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midwestohio wrote a review Jan 16
Jacksonville, Florida49 contributions27 helpful votes
I try to be objective with reviews and am stunned this hotel has good reviews. Here's what I noticed. 1. The attitude of the staff is lazy and rude. Whenever I had questions about the restaurants or issues ( my tv ), I would get incorrect information on straightforward questions and sensed a poor attitude—a negative experience. Front Desk and over-the-phone people are rude. Nearly every encounter unhelpful and rude employees. 2. The elevators suck. They have a new digital system that makes you choose a touch screen for the floor you're going to. On some floors that are out of service, it is a clunky technology, and I overheard several other guests complain. BAD System! My door would also automatically deadbolt before I could close it too! So many problems that the staff and management ignore! 3. NY is the worst state I have ever been to with Covid-19 laws and rules, which makes the stay for most travelers miserable, and this hotel is again very lazy with communication. Example: The gym - There's a huge sign stating your room key is required for entry; after swiping for 10 minutes and not getting in, I found out that you need a SPECIAL key now to get it because you have to " show your papers" for Vax proof. How difficult would it be to post a sign on the gym's door communicating that flow or informing your guests at check-in? 4. The staff over the phone does not know the hours of their own restaurants opening or closing; you must have out the hard way after they tell you wrong information. This hotel is an example of a poor culture fostered by leadership failures at the top; I am sure this is only the tip of the iceberg. I don't see many positives outside of being in a decent city area. The Coivd-19 laws and regulations will make your trip miserable in the city/state. I will never return to this property again, even if I were provided a free stay. I will not miss NY either; streets are littered with trash and seem unsafe.
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Date of stay: January 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Small rooms - Good luck, nothing special
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1 Helpful vote
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 1 week ago
Dear midwestohio, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Joe Dembek General Manager
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joel1316 wrote a review Jan 14
Pittsburg, California171 contributions153 helpful votes
Stayed at the Sheraton Time Square for 4 nights as Omicron was spreading across the nation; but the hotel did a great job keeping everyone safe and comfortable. I will say that they have the BEST elevator system that I have ever seen! You walk up to the elevators, enter the floor you are going to and it assigns an elevator to you. Never had to wait long for an elevator and never had to share an elevator with others! This elevator system was designed long ago with COVID in mind! Absolutely the best system!!! I would stay at the Sheraton again, just for the elevator system, LOL. The room was nicely decorated and felt homey; though it could use some updates as furniture is showing age and wear. Room was small as in most rooms in New York; we knew and expected that. The room was clean, smelled fresh and rug was free of dirt/stains. We still did our own disinfection of the room with our wipes; can never be too careful. My family can’t be away from a gym for too long and without knowing it, we booked a hotel that has one of the best hotel gym that I have ever seen!!! The gym has tons of cardio machines, weight machines, squat rack, dumbbells going all the way to 100 pounds and a Peloton studio!!! WOW!!!! The gym has an attendant who makes sure you know how to use the equipment and keeps everything in its place. Everything was clean, equipment in good condition with towels and wipes for your use. Again WOW! The Sheraton is a few blocks from the heart of Time Square which was fine for us, we didn’t have to deal with the hustle and bustle of the crowds all the time. Still tons of restaurants around the hotel when you want to go out and eat or just grab a slice of Original Ray’s pizza that is across the street. Because of COVID, employees kept their distance from you and so it’s tough to rate their Customer Service; but with the few opportunities we interacted with employees. They were happy to help and provide any information we needed. Would I recommend the Sheraton and would I stay here again? ABSOLUTELY! Without hesitation.
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Date of stay: January 2022
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 1 week ago
Dear joel1316, Thank you for sharing about your time at Sheraton New York Times Square Hotel. We appreciate the kind remarks, and we are glad you enjoyed our hotel. Just steps from Manhattan's main attractions and several restaurants, we love combining premier service and amenities with New York's magnetic energy. We understand the importance of the details that make up a great stay and are happy knowing our well-equipped gym and elevators enhanced your visit with us. We have also elevated our protocols regarding cleanliness, keeping our guests, and associates' safety a top priority. Thank you for recognizing our team's efforts during these times. We are grateful for your recommendation, and we hope to see you again soon. Joe Dembek, General Manager
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Charley C wrote a review Jan 6
London, United Kingdom6 contributions8 helpful votes
Me and my partner stayed here in December 2018 for our first time in New York (better late than never to review this hotel) this hotel was perfect for us. Plenty of lifts so you are not waiting long to go up to your room, the lobby was decorated and very Christmassy and our room was great! From the moment we got out of our taxi until we left we were very well looked after. I just wish we spent more time in the hotel as the bar area looked great but we were too busy exploring. The location is amazing as well right in the heart of times square! I would recommend this hotel to my friends and family and would happily stay here again! We have been to New York three times now and this was the best hotel we have stayed in out of them all.
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Date of stay: December 2021
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Juanatrotamundos wrote a review Jan 5
Bologna, Italy42 contributions16 helpful votes
The only positive side of this hotel is the location. I have stayed in this hotel way too many times due to my work (my company has an agreement with them). The staff at the front desk and on the phone are unbelievable rude and indifferent to customers needs. They treat you as if they were making you a favor. On top of that, they get upset if you don´t tip them. The staff at the breakfast service aren´t very smiley but are professional and helpful. Rooms are ok, not great. I have also stayed there for New Year´s eve. The hotel was packed and it was a great chaos. It took ages to get on the elevators, up to the point that I though I´ll missed the countdown. When I first got the my room, after check in on the 31/12, I found out that there was no duvet on the bed. It seemed as they haven´t prepared the bed. After calling several times, arguing with the rude staff and waiting almost 1hour, someone came with a single bed duvet claiming that they have run out of the double ones. No apologies, of course. So, apparently Sheraton New York can not afford to get enough duvets for a full house date. The location doesn´t give you any advantage as the main entrance is blocked due to the Police restrictions for the NYE event. So you still need to queue as everybody else, to access Times Square. To sum up, there are so many options for accommodation in the same area that I would not choose to stay here.
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Date of stay: March 2021
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PRICE RANGE
$232 - $478 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new york hotel and towers, sheraton new york city, sheraton hotel new york, sheraton new york hotel & towers, sheraton new york towers, new york city sheraton
FORMERLY KNOWN AS
Sheraton New York Hotel
LOCATION
United StatesNew YorkNew York CityTheater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1780
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Frequently Asked Questions about Sheraton New York Times Square Hotel
Which popular attractions are close to Sheraton New York Times Square Hotel?
Nearby attractions include Top of the Rock (0.3 miles), The Museum of Modern Art (MoMA) (0.2 miles), and Times Square (0.3 miles).
What are some of the property amenities at Sheraton New York Times Square Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton New York Times Square Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton New York Times Square Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton New York Times Square Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton New York Times Square Hotel?
Conveniently located restaurants include The Bar Room at The Modern, La Grande Boucherie, and Patsy's Italian Restaurant.
Are there opportunities to exercise at Sheraton New York Times Square Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Sheraton New York Times Square Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton New York Times Square Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton New York Times Square Hotel?
The staff speaks multiple languages, including English, Russian, and Korean.
Are there any historical sites close to Sheraton New York Times Square Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.9 miles), World Trade Center Memorial Foundation (3.9 miles), and Hamilton Park (2.0 miles).