Sheraton New York Times Square Hotel
811 7th Avenue 53rd Street, New York City, NY 10019-6002
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About
#397 of 539 hotels in New York City
Location
4.7
Cleanliness
4.2
Service
3.9
Value
3.8
GreenLeaders Silver level
During your visit to New York City at Sheraton New York Times Square Hotel, effortless travel awaits. Located just from the Theater District, our hotel sits between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space, and flexible meeting rooms, our NYC meeting space can make your event a success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services, and more.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Baggage storage
Parking
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Meeting rooms
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
City View
Languages Spoken
English, Russian, Spanish, German
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
100Great for walkers
Grade: 100 out of 100
484Restaurantswithin 0.3 miles
158Attractionswithin 0.3 miles
811 7th Avenue 53rd Street, New York City, NY 10019-6002
Getting there
7th AveNew York City Subway1 min
50th StNew York City Subway3 min
Rental CarsSee rental cars from $39/day
11750Reviews332Q+A100Room tips
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I recently stayed at the Sheraton New York Times Square Hotel for 3 nights and I was shocked at the poor standard compared to other Sheraton hotels. This was by far the worst but also the most expensive Sheraton I ever stayed at. Perhaps this is the standard you can expect from hotels in this particular area but anywhere else this would not be accepted. The rooms are old and drab, beds are uncomfortable and the amenities are subpar (shower gel is not even provided). Besides the noise from outside which can be heard on the 44th floor, sound travels through the walls and you can hear every person walking down the hallway and slamming their doors. Please make sure you bring ear plugs. The breakfast buffet was terrible with a very limited spread of hot dishes (watery eggs cooked to oblivion) and not so interesting cold items. At least before there was an omelette station but this has been removed making it an even more basic experience. Combine this with an overcrowded restaurant and a 30 minute queue outside, I would not recommend anyone to pay extra for this. The staff I encountered were disinterested at best and were even at times shouting to each other across the lobby giving a very poor impression. I have never seen anything like this. There is literally nothing appealing about this hotel other than the location. Looking at some of the most recent reviews here on Tripadvisor, I can see that I am not the only one who feels this way. I think it is time for a complete revamp and retraining of all staff at this property. However I doubt that anything will change as this hotel is always packed and they must be making a lot of money.…
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Date of stay: September 2023Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good location only! Located on 7th Ave and 53rd street, the location is great! My room was facing 7th Ave, so it can get noisy when police sirens are wailing. But the hotel being part of the Marriott family has no M Club. It does have a decent gym on lower lobby level. Bed is definitely not as comfortable as other Marriott family beds! Coffee maching in the room, but there is a Starbucks (of course) across the street.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded yesterday
Dear nodaicrag, It is always a pleasure to hear that our guests enjoyed our convenient location. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a recent conference in NY. Waited 30+ min to check in - only two people on front desk at 9pm with a long line. Unfriendly staff. Security is poor - anyone can access elevators and guest floors from street level. Room was cramped, dirty and dusty with old carpet and cheap bedding with plastic cups in the bathroom - the room also smelled moldy. Shower had very low water pressure. This hotel badly needs a refurb - there are far better choices in NY.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 3 days ago
Dear BostonCayman, Thank you for choosing our hotel and for your observations. It is disappointing to learn of the delay you experienced during check-in. We will share your remarks with our team to ensure this is not repeated. Please also know that we take the security of our guests very seriously, so we appreciate your feedback. We will discuss your comments appropriately and are grateful for your patience. Additionally, we are sorry for the disappointment you encountered with regard to your accommodations. We will address these issues with our associates, as our team is dedicated to ensuring that every room is immaculate and welcoming. We also understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We are grateful for the additional notes, and we will share them with the appropriate individuals for the future modernization of our hotel. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WARNING: Please do not stay at this Sheraton. I’m a Marriott Titanium Elite and must say that this is absolutely the WORST hotel ever and I stay frequently in hotels around the world. For a long time this was one of my favorite hotels to stay in New York. However, it has turned into a stingy, dingy greedy dump. First, despite my Titanium status and their inflated rates. they don’t so much as give you a bottle of water. But you can purchase water from the hotel. You get a choice of 1,000 points for your entire stay or a free, but worthless breakfast buffet every morning, after you stand in a long line like a herd of cattle. Trust me, it’s not worth it. The rooms are small and dated. I’d be willing to bet that prisoners get better views from their jail cells. They will hand you your “room service” in a paper plate inside a paper bag- but charge you $10+ 15%+ gratuity. Most hotels have compact refrigerators in all the rooms, but unfortunately I didn’t have one in my room at this Sheraton. They told me my room is a Titanium upgrade and expected me to be grateful for my “upgrade” to a higher floor. A Fairfield Inn or TownPlace Suites offer much better amenities at much lower rates- heck, I believe a Motel 6, would do better by their guests. Hotel guests and the nice, dedicated and friendly staff deserve better. I’m stuck here for an entire week and so disappointed. …
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Long lines for buffet only breakfast but it’s not worth the wait.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded yesterday
Dear 602katherinee, Thank you for your loyalty to our brand and for visiting us once again. We regret you did not feel valued while you were here and that we were not able to meet your expectations with the breakfast we serve. We are also sorry for the issues you had with your accommodations and with the in-room dining service that negatively impacted your visit. Your feedback is important to us, and we will use it to improve going forward. We appreciate your patience with all of this and hope you will consider giving us a second chance in the future so that we can regain your trust. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at New York Times Square Sheraton with a prime location, but unfortunately, the overall experience was far from satisfactory. The hotel's central location in the heart of the city was undoubtedly its standout feature. It was incredibly convenient for exploring nearby attractions and restaurants. However, the positive aspects end there. The amenities provided were severely lacking. The room felt outdated, and the lack of essential amenities was disappointing. The hotel's overall cleanliness left much to be desired. There was a lingering odor in the room that never seemed to dissipate, making the stay rather uncomfortable. The staff's behavior was also a significant letdown. The rudeness and lack of professionalism were apparent from the moment we checked in. Requests for assistance or information were met with dismissive and unhelpful responses, which made our stay even less pleasant. In summary, while the hotel's location is undoubtedly its strongest point, I cannot recommend it due to the poor amenities, cleanliness issues, and rude staff. Travelers might be better off seeking accommodation with a similar central location but with a commitment to cleanliness, comfort, and guest satisfaction.…
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Definite could find better hotels in the same location!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 3 days ago
Dear 561bijanm, Thank you for taking the time to review your experience. We apologize for the housekeeping oversights and the lack of amenities in the room. We understand your frustration and regret the inconvenience this caused. We value your feedback as we continually strive to improve our guest experience and will follow up with our team to ensure they are not repeated. Moreover, we are sorry for the unpleasant encounter you had with our staff and for not meeting your expectations. We will address your comments with our team to ensure a better experience for future guests. We have also noted your remarks about our accommodations and will share them with our team for future modernization plans. That said, we appreciate your comments about our location. We are grateful for your patience and hope to have the opportunity to serve you with the exceptional stay you deserve. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is impeccable with it only being a couple of blocks from Times Square, Rockefeller centre, MOMA etc. However, whilst the communal areas and lifts were in good condition, the room (which we had upgraded to the superior room) was outdated, worn and much needed of a overall refurb. The room was mostly clean but the windows could have done with a good clean (very dirty). All the staff we encountered were pleasant and the little shop in the reception area was combiner and well priced. However, all in all, the rooms are in a desperate need for a return which would drastically improve the hotel overall.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 4 days ago
Dear jadie35, We appreciate you for choosing us and sharing your observations. Our focus is on providing an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We will share your feedback with the appropriate individuals as we plan for the future. On a brighter note, we are glad that you loved our convenient location, friendly associates, and our amenities. We do hope you will consider us again the next time you are in the area. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Feels like they stopped caring years ago. So overpriced even accounting for the location. Rooms feel dingy, furniture is worn out, bottom falling out of chairs for example (so no way to work in room). Bathroom is tired and old but reasonably clean. Enormous wait for elevator every time. Staff is friendly.
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Date of stay: September 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Stay away from this - should not reward such poor performance and lack of ambition
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 1 week ago
Dear Zelig_Iceland, On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding accommodations and guest experience you should receive every time you are our guest. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent two nights here for a business meeting and I was honestly disgusted. You notice as soon as you enter the hotel and face a long line to check in while you smell pretty strong smell that is marijuana like that the hotel is just outdated and not managed right. The wait for the elevators is always super long. In my hallway there was a strong smell of rotten food which have honestly never noticed in a hotel before. The room carpet was dirty and stained, walls were dented also with dirt on the old paint. Bathroom was super small but was in fact clean. Towels and sheets are old and rough and bed wasn’t comfortable. No water in the room and cheap toiletries. Don’t be fooled by the name or brand.
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Don’t book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 1 week ago
Dear MermanSF, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you sharing these concerns. We will convey your comments to the appropriate individuals, and we thank you for your patience. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a dump. I mean it's clean and all, but it's so clear they gave up caring. Staff is nice, rooms are just, old and broken. My room for example. First the key didn't work. Go to front desk, guy is like "yeah, the batteries have been running out, I'll give you a new room." New room is wicked tiny, but OK, whatever, company is paying. Go to unpack. Luggage rack is broken. Call for replacement, that never comes. Sit down to do some work, my rear literally goes through the chair. Busted. Other chair? Busted. Won't even bother asking to replace. Bed? Like sleeping on squeaky rocks. And the capper, and where there's some liability, the window locks are broken. I'm on the 42nd floor and could jump right out if I want, the window opens all the way. Hey, I ain't gonna and it's cool. But if I were here with a kid? I'd be royally pissed. I'd say go someplace else, but it's probably the same there.…
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Don't.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 1 week ago
Dear Rich C, Thank you for being a valued Marriott Bonvoy Platinum Elite member and for taking the time to review your visit. Please accept our sincere apologies for the unsatisfactory service by our staff and for the difficulties you encountered with the room key. We strive to provide outstanding hospitality to all of our guests, and we are genuinely disappointed that this was not your experience. Your feedback is important to us, and we will use it to improve going forward. Moreover, we are sorry for the issues you had with the condition of our accommodations and amenities and for the inconvenience these caused. We understand your frustration and will share your remarks with our team for future modernization plans. We are grateful for your patience and hope you will consider giving us a second chance to serve you with an enjoyable stay. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I hated staying in this hotel and was surprised at how bad it was considering the price and also that it’s a Marriott Bonvoy property. There were no safety precautions for the elevators despite being so close to time square. The elevators were either incredibly slow or didn’t go where they were supposed to. My room was actually disgusting I actually think there are probably cleaner motels. I didn’t want to touch any of the surfaces and got completely freaked out going barefoot on the carpet. It smelled like a combination of sweat and urine in my room. It was so dark and dingy in the room too. Avoid this hotel.
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Don’t stay here and if you do bring your own Lysol
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton New York Times Square Hotel
Responded 1 week ago
Dear unsocialite, Thank you for being our guest. We are very sorry for the issues you came across with our elevators while you were here and for the negative impression it left on you. Your feedback is important to us, and we will use it to improve going forward. Please also accept our apologies for the cleanliness issues you came across in your room and for the inconvenience caused. Our goal is to welcome each guest with a freshly cleaned and comfortable room, and we will share your review with our team to ensure this is not repeated. It was a pleasure having you stay with us, and we hope you will choose us again so we can show you the flawless visit you deserve. Jim Mooney General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$322 - $555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new york hotel and towers, sheraton new york city, sheraton hotel new york, sheraton new york hotel & towers, sheraton new york towers, new york city sheraton
FORMERLY KNOWN AS
Sheraton New York Hotel
LOCATION
United StatesNew YorkNew York CityTheater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1780
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Claim Your ListingSHERATON NEW YORK TIMES SQUARE HOTEL - Updated 2023 Prices & Reviews (New York City)
Frequently Asked Questions about Sheraton New York Times Square Hotel
Which popular attractions are close to Sheraton New York Times Square Hotel?
Nearby attractions include Top of the Rock (0.3 miles), The Museum of Modern Art (MoMA) (0.2 miles), and Times Square (0.3 miles).
What are some of the property amenities at Sheraton New York Times Square Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton New York Times Square Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton New York Times Square Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton New York Times Square Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton New York Times Square Hotel?
Conveniently located restaurants include La Grande Boucherie, Angelina Bakery Times Square, and Blue Fin.
Are there opportunities to exercise at Sheraton New York Times Square Hotel?
Yes, guests have access to a fitness center during their stay.
Does Sheraton New York Times Square Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton New York Times Square Hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Sheraton New York Times Square Hotel?
Many travelers enjoy visiting The National 9/11 Memorial & Museum (3.9 miles), World Trade Center Memorial Foundation (3.9 miles), and Hamilton Park (2.0 miles).
Does Sheraton New York Times Square Hotel have any great views?
Yes, guests often enjoy the city view available here.