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Sheraton New York Times Square Hotel

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6,357 Reviews from our TripAdvisor Community

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Showing 5,003: English reviews
Gauteng, South Africa
Reviewed yesterday NEW

Really great location! Our room was small but very comfortable and the staff were very helpful and efficient. Our only complaint was that of the lifts/elevators - their system is extremely frustrating, and resulted in much time wasted waiting for a lift to arrive.

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Helpful?
Thank juliesK7584JY
El Paso, Texas
Reviewed 2 days ago NEWvia mobile

Staff was very friendly and location couldn't be any better! Rooms were clean and comfortable. Bed was amazingly comfortable!! The elevator system is a little bit tricky to figure out, took a couple of rides for us to know how to get to our floor.

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1Thank JoseAntonioFlores
Reviewed 3 days ago NEWvia mobile

Before I travelled to New York and booked this hotel I read a majority of the reviews, all quite positive about the hotel but all had one thing in common....the elevators or lifts as we call them in the UK I thought they can't be that bad!!!! Oh how wrong I was they're a complete nightmare so much so one...

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Thank Benga51
Reviewed 4 days ago NEWvia mobile

This hotel is a good sleep. However on the first night I stayed here, myself and my partner ordered room service on our first night (because we arrived at 11pm US TIME). We ordered a burger, turkey sandwich and a bottle of water which to My dismay came to £90 which also had a £10 delivery charge lumped in (the...

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Helpful?
Thank Joe S
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your kind words about our hotel being "a good sleep;" we also appreciate your constructive feedback about room service prices. We always want to know how we can improve - so thank you for your feedback. Please come back and visit us again soon....

Toronto, Canada
Reviewed 5 days ago NEWvia mobile

This was my second stay with this property, and both times they have wowed me. All staff are on game, helpful and friendly. The rooms, considering this is mid-town, are well-sized, beautifully decorated and well-appointed for the price. If you can swing the Club Lounge, the view, staff and facilities there are marvelous. Breakfast is generous (hot food, steel cut...

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Helpful?
Thank TeeKayz
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel. We appreciate your kind words about our location, staff, rooms Club Lounge and more. You kind words about Jade made her day! Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times...

Reviewed 5 days ago NEW

I had an overnight stay in NYC before heading to JFK. I was initially worried about this place, as it receives mixed reviews, but I went ahead and booked for the location. Check in was relatively quick and friendly. However, our first room had an odd smell. It was enough for me to ask to change to another room. The...

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Helpful?
Thank Nneka M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your kind words about our check-in system and location; we also appreciate your constructive feedback about housekeeping (room smell in first room); thanks for sharing it. We always want to know how we can improve - so thank you for your feedback. Please come...

Denver, Colorado
Reviewed 5 days ago NEWvia mobile

I was in NYC on business and needed a centrally located, business friendly place to stay. After looking at a number of other hotels I stopped into the Sheraton. I was met by Mr. Jonathon Lomitola who welcomed me with sincerity, knowledge and a real desire to know me and my particular priorities. I know he was busy by the...

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1Thank Autanfo
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your kind words about our location; we especially appreciate your kind words about Jonathan, too! Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Pine Bluff, Arkansas
Reviewed 6 days ago NEW

As my title states. This is the 2nd time my husband and I have stayed at the Sheraton New York Times Square Hotel. The number 1 reason we hated this hotel and wont return is the ELEVATORS!! The first go round we had an above average stay. This past Christmas we noticed that they had "upgraded" the elevators. The upgrade...

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Thank Mittensca
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your constructive feedback about the elevator system; thanks for sharing it. We regret that this aspect of your stay did not meet or exceed your expectations. Thanks again for choosing to stay with us. Warm Regards, The Sheraton New York Times Square Hotel, Guest...

Paris, France
Reviewed 6 days ago NEW

We have just spent a week at the Sheraton. Locate close to many locations either on foot by cab or subway. Reception desk was very helpful. Room is lovely, clean and very quiet at all times. "Thank you" to everyone

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1Thank HAMPEW1959
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review of The Sheraton New York Times Square Hotel. We appreciate your kind words about our location, staff and cleanliness! Thank you again for choosing to stay with us. Please come back and visit us again soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

County Kildare, Ireland
Reviewed 6 days ago NEW

Nice hotel. Central to most activities and has a metro station right beside it. Rooms are clean and nice size, check-in / out efficient and they have a luggage store to leave your bags between check out and your departure. Will stay here again

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1Thank TravelingIrish2014
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your kind words about our location! Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Location: United States > New York > New York City > Midtown
Price Range: $179 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#185 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton New York Times Square Hotel staff and other travelers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room higher up so that it is not so noisy”
 of 5 bubbles juliesK7584JY, yesterday | Read review
“Think all rooms are identical apart from location in hotel. Noisy if windows are open”
 of 5 bubbles LyndaC990, 6 days ago | Read review
“For better views get a corner room.”
 of 5 bubbles peterbEdgewater, 1 week ago | Read review
“I asked for a room away from the elevators as I'm a light sleeper & reception had this noted & roomed us further along the corridor.”
 of 5 bubbles jankey2001, 1 week ago | Read review
“email in advance for upgrade! :)”
 of 5 bubbles Bethan_O20, 1 week ago | Read review
5 of 5
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